Finer Points
MAY 13, 2014
'Here in Washington, I hear a lot of talk. People will say just about anything and claim it’s the truth, no matter what the record shows. Well, I’m from the Show-Me State, where actions speak louder than words. U.S. Attorney General Eric Holder recently said that there is no such thing as too-big-to-jail. In a […].
Gonzobanker
MAY 30, 2014
'Gonzo bankers, I get asked who has the best online banking/mobile banking offering a lot. I mean, a lot. Banks and credit unions, struggling with numerous challenges around remote delivery (banking online, mobile banking, mobile remote deposit capture (mRDC), bill pay, etc.), want to know which vendor has the best offering. The trouble is, there is no easy answer to that question when so much of the answer is dependent on the institution’s strategy. .
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Jack Henry
MAY 7, 2014
'Author:Lesley Karstens, ljkarstens@profitstars.com. For those of you that have seen the ABC show The Goldbergs you’ve been transported back to the 80’s where times were simpler and Atari®, Trapper Keeper® and Reebok® Pumps were all the rage. I find myself saying several times during the show “oh yeah, I remember that! “. Some of the major inventions of the 80’s include the personal computer, the compact disc, the disposable camera, and the cellular phone.
Jeff For Banks
MAY 14, 2014
'Industry analysts are beating the drum of net interest margin (NIM) decline. Irrational pricing by competitors is often cited in strategy sessions. But in picking through the numbers, there appears to be something else at work. Factually, NIMs were actually greater in 2013 than in 2007 for Bank and Thrifts, according to the financial institutions included in SNL Financial''s Bank & Thrift Index (2.91% in 2007 versus 2.94% in 2013).
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Long Lasting Ideas
MAY 2, 2014
'Remember the day when having a web site was the number one task on your list? Fast forward 10 years, and now the bare minimum requirement that banks need in order to be found and connect with their prospects is a website. Social media, search optimization, analytics, customer feedback are now just as important to implementing a strategic marketing initiative for your institution.
Community Banking Brief brings together the best content for Community Banking professionals from the widest variety of industry thought leaders.
Finer Points
MAY 29, 2014
'Operation Choke Point is a U.S. Department of Justice-led joint effort with federal regulators designed to choke off access to banking services by businesses engaged in fraudulent or otherwise illegal activities. The public policy end was to protect Americans by driving seedy, fraud-laden businesses out of business. The means were to deny targeted businesses the […].
Gonzobanker
MAY 22, 2014
'As an experienced contract negotiation and vendor management consultant, I frequently find myself in the middle of tension between banks and vendors. Many times the disagreements are very specific; other times, clients just do not seem to enjoy doing business with their vendors or vendors seem near-exhausted with the demands of customers. I often feel a like a divorce mediator when I would rather be a life coach for both parties.
Jack Henry
MAY 14, 2014
'Author: Tammy Wilson, TaWilson@jackhenry.com. My role as a Product Manager includes industry analysis and constantly considering what is next, but when I stop momentarily to look back, I am amazed. Amazed at just how much and how quickly things are progressing and adapting. The internet and its byproducts have transformed our world in just a few short years, and there is no sign of slowing down.
Jeff For Banks
MAY 18, 2014
'Community bankers hunt aggressively for experienced lenders to grow their loan portfolios. I outlined a Business Banker job description in a prior post based on what I hear from bankers about what they expect from that position. You can''t teach an old dog new tricks. If that job description represents our ideal, then we have a long way to go to develop the type of business bankers that will drive our bank forward.
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Banking 4 Tomorrow
MAY 14, 2014
'It’s hard for many to conceive of a world without little bits of paper that we today denote as currency. In fact, money is so ingrained in society that we’ve come up with hundreds of slang terms around the world to describe the stuff. In the US you might hear the term “Benjamins”, “Dead Presidents” or “Greenbacks”. […].
Javelin Strategy & Research
MAY 20, 2014
'It turns out that almost half of the top 25 banks by deposit currently lack a tablet app. A surprising figure when you consider that consumer adoption of tablets is reaching 45 percent—which is at a much faster adoption pace than smartphones. Could it be that tablet-optimized apps provide a lucrative opportunity for increased customer satisfaction, and yet even some of the largest banks aren’t catering to their needs?
Long Lasting Ideas
MAY 30, 2014
'Most people see their banks and/or credit unions as something they need but do not easily differentiate why they should use one from the other. So how can a financial institution stand out from the pack? By discovering what products and services their current customers and target markets really want from their financial institution. Have you ever been asked to complete a survey, give your feedback, or rate the service you received from a company where you’ve done business?
Your Full Potential
MAY 15, 2014
'There are a lot of ways that organizations can increase their market share. With all of the additional competition, companies must find ways to make consumers more quality -conscious instead of being price -conscious. Here are 3 steps that, if executed properly, should lead to more business: Brag – when promoting your business, you may have to throw humility out the window.
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Jack Henry
MAY 28, 2014
'Author: Milton King, mking@profitstars.com. Now before you start worrying that you inadvertently stumbled on to Home&Garden.com instead of Strategically Speaking, let me explain the title. In the life of every organization it has to make the decision on which functions need to be managed internally (in-house) versus those that can be contracted through someone else who specializes in that function (hosted).
Jeff For Banks
MAY 2, 2014
'Spring-At Last We are all thankful to leave the brutal winter of 2014 behind, especially the polar vortex! The constant barrage of snowstorms was mind numbing. The ice storm that hit our region (Philadelphia Region) with damage and over 700,0000 power outages was perhaps the worst storm. I missed being on the eastbound Pennsylvania Turnpike by 30 minutes on February 14th.
Banking 4 Tomorrow
MAY 5, 2014
'In a recent UN/ICAO commissioned survey on the use of signatures in passports, a number of countries including the UK recommended phasing out the long held practice because it was no longer deemed of practical use. More significantly, however, is the emerging trend that has some parents, educators and lawmakers espousing their concern – when asked […].
Javelin Strategy & Research
MAY 13, 2014
'It would not be unfair to compare some of today’s black hats to the illusionists of yesteryear, as the Target and Neiman Marcus data breaches were tricks of almost Houdiniesque proportions – they occurred right before our eyes, while being almost unbelievable. These massive breaches have since inspired a backlash from bankers, consumers, government officials, and the media; all of which are demanding action to prevent these types of crimes from continuing to occur.
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Money and Payments
MAY 28, 2014
'On Friday, the 16th of May, the Euro Retail Payments Board (ERPB) held its first meeting (with this agenda) in Frankfurt. The ERPB is the successor to the SEPA Council, which aimed at realising the SEPA-project. Whereas the SEPA Council was co-chaired by the ECB and the European Commission, the chair of the ERPB is Yves Mersch, Member of the Executive Board of the ECB.
Your Full Potential
MAY 22, 2014
'Originally posted on CU Insight – 5/22/2014. Not yet. But I think that day is coming. Frankly, I’m not too upset about it either. I have never been fond of deciding whether or not to grant a job applicant an actual interview based solely on what he or she wrote in a resume. Anyone that knows me or has heard me speak at conferences on the subject of recruiting will also tell you that I have strong opinions on relying solely on the number of years of experience that an applicant has to in o
Jack Henry
MAY 21, 2014
'Author: Darlene Stoltz, DStoltz@profitstars.com. As scholar once said: If you fail to take care of your legacy you’re left with nothing! So true, in so many ways. In the last 6 months mergers and acquisitions are once again on the rise in the financial arena. Thus, there is a direct correlation to this phrase and protecting what you have acquired is key.
Tefkin
MAY 5, 2014
(This post has been long in the making). One of the posts that sparked my interest in the last months is a post by Chris Dixon, Full Stacked Startups. In it, Chris highlights several startups such as Nest, Uber, Tesla, Warby Parker as companies that have gone after the market as full-fledged businesses instead stacking on top or in partnership with other players.
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Social Assurance
MAY 13, 2014
'After getting a presence on social media, the first question I hear from many financial institutions is, “how do we get our customers to just share this with others.” I spoke with a banker recently who is connected to me on social and he says, “you share about things all the time you enjoy, what would make you share about your bank?”. “Give me a moment,” I responded.
Javelin Strategy & Research
MAY 2, 2014
'1. PFM i sn’t a four letter word anymore. Although PFM is one shy of four letters, you wouldn’t know it from the reaction of the general population. This has informed a shift from the PFM of today to the service of tomorrow. It’s no longer about having the most features; it’s about delighting consumers into enjoying a task that they used to dread. Providers presenting at Finovate each cooked up a different recipe for the “spoon full of sugar” to make the medicine go down in 2014: - Sav
Javelin Strategy & Research
MAY 19, 2014
It turns out that almost half of the top 25 banks by deposit currently lack a tablet app. A surprising figure when you consider that consumer adoption of tablets is reaching 45 percent—which is at a much faster adoption pace than smartphones.
Javelin Strategy & Research
MAY 12, 2014
It would not be unfair to compare some of today’s black hats to the illusionists of yesteryear, as the Target and Neiman Marcus data breaches were tricks of almost Houdiniesque proportions – they occurred right before our eyes, while being almost unbelievable. These massive breaches have since inspired a backlash from bankers, consumers, government officials, and the media; all of which are demanding action to prevent these types of crimes from continuing to occur.
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