South State Correspondent

JULY 21, 2015

Banks stumble on how to create an enduring brand. It’s hard given that one checking account looks much like another. However, if they can brand water, bananas and vodka, we can certainly brand a bank. Just be glad your bank has a product that customers can see and touch, because Intel had a tough job branding its hardware that was never seen. Despite that, Intel was wildly success with its “Intel Inside” branding effort and serves as a case study of why you want to invest in a brand.

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How To Case Study Branding Study 250

Accenture

JULY 6, 2015

In the Accenture Technology Vision 2015 for Banking, we explore five digital trends that reinforce our strategy for banks to become Everyday Banks. The first trend we explore is the Internet of Me. We know that personalized experiences are a. Read more.

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Trends Strategy Technology Digital Banking 192

Abrigo

JULY 28, 2015

The demand for business valuations continues to grow with the improvement of the economy and the rise of baby boomer retirement. Performing high quality valuations has become more important than ever before to meet client expectations and compete in the industry. To reach the true value of a company, one must have a comprehensive understanding of each factor that goes into the calculation.

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Capital Operations Meeting Examples 174

Bank Innovation

JULY 1, 2015

What’s the latest thinking and analysis in banking innovation? Bank Innovation offers these sponsored white papers to give you a peak into what some of the industry’s top experts are thinking about the future and innovations.

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Analysis Innovation Industry 170

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It's the time of year to give our close process some TLC. Join us in this one hour webinar where we discuss how to adopt leading practices and infuse technology into the month-end close process to improve our experience and increase our productivity during month-end and quarter-end close. Learning Objectives: This course's objective is to understand how the month-end close can be improved with automation and adoption of leading practices.

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Celent Banking

JULY 10, 2015

Dave Birch over at Consult Hyperion wrote a very interesting article today around the need to better name the stream of new non-traditional banking entrants. Have a read here. This is something we’ve talked about with Clients in a similar way, but in the context of traditional banks. When you run a brain storming sessions, particularly for innovation, it’s often useful to “blow up” the problem.

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Examples Groups Cards Regulation 168

South State Correspondent

JULY 13, 2015

In case you missed our Bank Management Conference this weekend, we thought we would bring you our favorite idea from the gathering of almost 500 bankers and their families – what it takes to be a remarkable bank. Unfortunately, when you consider the one word that describes the average customer experience at a bank, that word is “unremarkable.” If we are honest with ourselves, most banks are as forgettable and as interchangeable as a convenience store or school – we go there because it happens to

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Conference Customer Experience US Management 240

Accenture

JULY 1, 2015

Non-performing loans (NPLs) is always an area of concern for banks where the economic uncertainty persist, like in Europe. The NPLS’ impact on lenders’ profitability of is twofold: a net loss on loans not recovered, and an increase in costs. Read more.

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Management 159

Abrigo

JULY 23, 2015

While banks under $10 billion in assets aren’t technically required to stress test, recent data suggests the practice is becoming the norm. According to the Sageworks 2015 Bank and Credit Union Exam Survey , more than 40 percent of the 180 responding institutions had already begun stress testing, and it was recommended to 30 percent that they begin stress testing or expand current stress test practices.

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Community Bank Community Data Resources 174

Independent Banker

JULY 1, 2015

Jamey Smith Citizens Bank in Kilgore, Texas. Jamey Smith forges complete partnerships for successful commercial lending. By Judith Sears. As a successful commercial lending specialist for more than 30 years, Jamey Smith, Houston region CEO of Citizens Bank in Kilgore, Texas, has pursued a strategy of getting an in-depth understanding of potential customers and their businesses.

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Analytics Houston Texas Community 120

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Analysis

Celent Banking

JULY 21, 2015

Last Wednesday I attended IBM’s analyst presentation on Transforming Banking and Financial Markets with Data. The crux of the presentation was the benefits of big data and cognitive analytics for financial markets. The return from better understanding the desires of an individual bank customer are well understood and IBM did a good job of illustrating the up-lift.

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Big Data Data Analytics Resources 162

Jack Henry

JULY 29, 2015

Author: Penny Webb , PWebb@profitstars.com. There has been a lot of talk (and some actual movement) in the financial service industry around the increased use of biometrics. The use of biometrics as a layer of security has long been an option for authentication efforts initiated from a personal computer, but there was lackluster acceptance in most segments of the payments industry.

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Technology Payments Security Industry 107

South State Correspondent

JULY 7, 2015

In case you missed it, BBVA Compass, one of the most impressive banks over the last year, just introduced a concierge banking service ( HERE ). What is fascinating about the strategy is that they are one of the first regional or national banks to introduce this high-touch treatment for – everyone.

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Regional National Strategy 230

Accenture

JULY 13, 2015

For the last decade, the Accenture Global Consumer Pulse Research study has annually tracked the intentions and actions of consumers around the world. This year’s study included a sampling of more than 23,000 customers in 33 countries, including 16,000 banking. Read more.

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Study 156

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Automation is changing the game for commercial lenders, offering a clear path to competitive advantage in 2025. Rising costs, outdated workflows, and manual data entry slow growth and impact borrower satisfaction. Automation addresses these challenges, reducing costs, speeding up loan cycles, improving accuracy, and elevating borrower experiences. With market uncertainty easing, now is the time to act—waiting until loan volumes rebound leaves lenders unprepared and struggling to compete.

Lending

Abrigo

JULY 30, 2015

Banking industry experts expect the FASB’s long-discussed move to the Current Expected Credit Loss (CECL) model will be finalized by the end of the year, but many bank and credit union professionals may be finding that, as Tom Petty once sang, “The waiting is the hardest part.”. Waiting for clarity on the final standard is difficult, because financial institutions are anxious to determine how the transition from an incurred-loss model will affect the allowance for loan and lease losses (ALLL) an

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Data Capital Community Bank Compliance 150

Gonzobanker

JULY 28, 2015

I was telling a friend of mine–a senior executive at a mid-size credit union–why many banks and credit unions deceive themselves when they say their competitive advantage is their superior level of service (if you want to know why, see this and this ). My friend said: “You don’t get it. We do have superior service. It comes down to knowing our members better than any mega-bank could ever know them.”.

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Leadership Data Community Bank Community 98

Celent Banking

JULY 30, 2015

I have heard banks ask, “How to we use digital channels to bring traffic into the branch?”. The rational is straightforward. After years of promoting self-service channels, branch foot traffic is declining – along with the sales opportunities that foot traffic represents. It’s a logical question, but the wrong question. A better question would be, “How do we enable effective customer engagement on their terms regardless of the channels involved?

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Survey Video Online Examples 159

Jack Henry

JULY 1, 2015

Author: Tammy Bangs, TBangs@jackhenry.com. Phishing and social engineering accounted for 15 percent of cyber-crime costs incurred by U.S. companies in 2014, according to Statista.com. Furthermore, 44% of U.S. companies responding to a recent survey stated that they were targets of social engineering or phishing schemes ( Statista ). Social engineering, phishing and vishing are everywhere you look these days.

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How To Survey Company 99

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Remote Deposit Capture (RDC) clients are more likely to use additional treasury services and maintain larger deposits. However, poor customer experiences—particularly if they delay deposits—can compel RDC clients to take their business elsewhere. This eBook makes the case for outsourcing RDC operations to a proven managed services partner. This approach helps Treasury Departments with limited resources provide excellent client experiences that result in higher retention and productivity rates.

Operations

South State Correspondent

JULY 27, 2015

Few banking school classes teach the finer points of loan structuring these days. This is a mistake as loan production is so competitive and spreads so thin that inexperienced lenders are at a distinct disadvantage. Last week, for example, we were discussing a loan here at CenterState and we determined the downside (stressed) case in a particular commercial real estate loan’s cash flows was a 0.8x debt service coverage ratio (DSCR).

Examples 224

Examples 224

Accenture

JULY 23, 2015

Digital banking is here—from online banking and mobile payments to direct mortgages and payments—but it comes with fast-paced customer demands, unconventional foes, disruptive technology, tighter regulations and a host of other challenges for financial institutions. Banks that want to meet. Read more.

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Digital Banking Meeting Regulation Mobile 153

Abrigo

JULY 29, 2015

In its semiannual report last month, the Office of the Comptroller of the Currency (OCC) noted that the banking industry has loosened its standards for underwriting loans, bolstering the credit risk for financial institutions. While an increase in risk might be a red flag to the regulatory agencies, the reason many banks, particularly smaller institutions, have lowered their underwriting standards for auto, home or commercial real estate loans is simply to be able to compete in the changing indu

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Survey Regulation Policies Risk Management 150

Gonzobanker

JULY 7, 2015

It’s been more than 15 years since the Internet shook the business world and predictions abounded that Internet-only banks would eat traditional banks for lunch. Taking stock on these predictions, it’s clear that the impact of Internet-only banks has been less dramatic than anyone would have predicted. In recent years, the trade press and industry conferences have buzzed with admiration for digital darlings such as Simple, Moven, GoBank and BankMobile.

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Digital Banking Industry Capital Strategy 98

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Have you ever felt the pain and loss of a client suddenly going silent, leaving you questioning everything? Ghosting can cause heartbreak; in business, it drains resources, and emotionally, it shatters your confidence. A modern credit card program can give you the tools to deliver the digital-first experiences your customer’s demand. Our eBook, “5 Signs Your Credit Card Offering Needs an Upgrade,” will help you identify key indicators that your current card platform may be holding you back and w

Cards

Celent Banking

JULY 24, 2015

Corporations have historically parked excess cash in their demand deposit accounts to take advantage of earnings credit allowances. Each month, the bank calculates the earnings allowance for a client’s accounts by applying an earnings credit rate to available balances. The earnings allowance is then used to offset the cost of cash management services.

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United States Operations Management Capital 154

Jack Henry

JULY 22, 2015

Author: Eric Flick, EFlick@jackhenry.com. According to the FFIEC, “It is the responsibility of an institution's board and senior management to ensure that the institution identifies, assesses, prioritizes, manages, and controls risks as part of the business continuity planning process.”.

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Management Guidelines 97

South State Correspondent

JULY 23, 2015

It is a cliché in Silicon Valley that every start-up seems to call itself the next Uber of something. If not, Uber, then it is “AirBnB, but for _ “. However, a Philippine startup Coins.ph might be on to something that is a combination of both of those disrupters. “Teller,” Coin.ph ‘s new smartphone app allows users to get cash from other users in a secure and convenient manner.

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ATM Security 214

Accenture

JULY 31, 2015

My previous post introduced Global Structural Reform (GSR) and how new regulatory and compliance concerns are fundamentally changing the nature of the financial services marketplace. Developing big-picture insight around the trends inherent in GSR can go a very long way. Read more.

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Compliance Trends Risk Management Management 150

Speaker: Brian Muse-McKenney, Chief Revenue Officer & Matt Simester, Cards and Payments Expert

In today’s world of social media, dating apps, and remote work, businesses risk becoming irrelevant (or getting "ghosted") if they fail to meet the evolving needs of Gen Z consumers. Credit cards with flexible payment options, especially for young adults with little-to-no credit history, are a particularly important and valuable solution for this generation.

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