South State Correspondent

JULY 21, 2015

Banks stumble on how to create an enduring brand. It’s hard given that one checking account looks much like another. However, if they can brand water, bananas and vodka, we can certainly brand a bank. Just be glad your bank has a product that customers can see and touch, because Intel had a tough job branding its hardware that was never seen. Despite that, Intel was wildly success with its “Intel Inside” branding effort and serves as a case study of why you want to invest in a brand.

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How To Case Study Branding Study 250

Accenture

JULY 6, 2015

In the Accenture Technology Vision 2015 for Banking, we explore five digital trends that reinforce our strategy for banks to become Everyday Banks. The first trend we explore is the Internet of Me. We know that personalized experiences are a. Read more.

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Trends Strategy Technology Digital Banking 250

Abrigo

JULY 28, 2015

The demand for business valuations continues to grow with the improvement of the economy and the rise of baby boomer retirement. Performing high quality valuations has become more important than ever before to meet client expectations and compete in the industry. To reach the true value of a company, one must have a comprehensive understanding of each factor that goes into the calculation.

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Capital Operations Meeting Examples 174

Celent Banking

JULY 10, 2015

Dave Birch over at Consult Hyperion wrote a very interesting article today around the need to better name the stream of new non-traditional banking entrants. Have a read here. This is something we’ve talked about with Clients in a similar way, but in the context of traditional banks. When you run a brain storming sessions, particularly for innovation, it’s often useful to “blow up” the problem.

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Examples Groups Cards Regulation 168

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Join us in this webinar, where we share best practices on how to think about the reconciliation work each month, when best to do reconciliations, how they should be prepared, and some common pitfalls to avoid. Learning Objectives: This course objective is to understand how to properly prepare and review balance sheet reconciliations and its impact on the financial statements.

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Finer Points

JULY 20, 2015

You’ve heard the old line that an elephant is a mouse built to government specifications? We’re all familiar with how government spending tends to grow rather than shrink. An equally troubling tendency perhaps even more familiar to community banks is the way governments often apply a cookie-cutter approach to their policies. Regulations are inherently rigid […].

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Regulation Community Bank Policies Community 155

South State Correspondent

JULY 13, 2015

In case you missed our Bank Management Conference this weekend, we thought we would bring you our favorite idea from the gathering of almost 500 bankers and their families – what it takes to be a remarkable bank. Unfortunately, when you consider the one word that describes the average customer experience at a bank, that word is “unremarkable.” If we are honest with ourselves, most banks are as forgettable and as interchangeable as a convenience store or school – we go there because it happens to

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Conference Customer Experience US Management 240

Jack Henry

JULY 29, 2015

Author: Penny Webb , PWebb@profitstars.com. There has been a lot of talk (and some actual movement) in the financial service industry around the increased use of biometrics. The use of biometrics as a layer of security has long been an option for authentication efforts initiated from a personal computer, but there was lackluster acceptance in most segments of the payments industry.

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Technology Payments Security Industry 107

Abrigo

JULY 23, 2015

While banks under $10 billion in assets aren’t technically required to stress test, recent data suggests the practice is becoming the norm. According to the Sageworks 2015 Bank and Credit Union Exam Survey , more than 40 percent of the 180 responding institutions had already begun stress testing, and it was recommended to 30 percent that they begin stress testing or expand current stress test practices.

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Community Bank Community Data Resources 174

Celent Banking

JULY 21, 2015

Last Wednesday I attended IBM’s analyst presentation on Transforming Banking and Financial Markets with Data. The crux of the presentation was the benefits of big data and cognitive analytics for financial markets. The return from better understanding the desires of an individual bank customer are well understood and IBM did a good job of illustrating the up-lift.

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Big Data Data Analytics Resources 162

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Treasury teams at community banks face an ongoing challenge of delivering frictionless customer experiences as they support treasury products – especially RDC. This infographic focuses on the efficiencies community banks gain when partnering with a proven managed services provider. You’ll see the advantages you can gain when a managed services partner leverages online tools, skilled customer and technical support personnel, and fulfillment and logistics capabilities to streamline RDC fulfillment

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Gonzobanker

JULY 28, 2015

I was telling a friend of mine–a senior executive at a mid-size credit union–why many banks and credit unions deceive themselves when they say their competitive advantage is their superior level of service (if you want to know why, see this and this ). My friend said: “You don’t get it. We do have superior service. It comes down to knowing our members better than any mega-bank could ever know them.”.

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Leadership Data Community Bank Community 98

CFPB Monitor

JULY 30, 2015

Richard J. Andreano, Jr. and Barbara S. Mishkin. Yesterday, the following four CFPB-related bills were passed by the House Financial Services Committee : H.R. 3192 , the “Homebuyers Assistance Act”: The bill would provide a hold harmless period for the TILA/RESPA Integrated Disclosure (TRID) rule that is scheduled to go into effect on October 3, 2015.

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Study Regulation Lending Report 94

South State Correspondent

JULY 7, 2015

In case you missed it, BBVA Compass, one of the most impressive banks over the last year, just introduced a concierge banking service ( HERE ). What is fascinating about the strategy is that they are one of the first regional or national banks to introduce this high-touch treatment for – everyone.

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Regional National Strategy 230

Jack Henry

JULY 1, 2015

Author: Tammy Bangs, TBangs@jackhenry.com. Phishing and social engineering accounted for 15 percent of cyber-crime costs incurred by U.S. companies in 2014, according to Statista.com. Furthermore, 44% of U.S. companies responding to a recent survey stated that they were targets of social engineering or phishing schemes ( Statista ). Social engineering, phishing and vishing are everywhere you look these days.

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How To Survey Company 99

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Amid market uncertainty, banks and credit unions are faced with critical decisions about the future of their commercial lending. With fluctuating interest rates and rising competition from non-bank lenders, it's critical to allocate your 2025 budget strategically to optimize lending operations. Our Budget Playbook for Commercial Lenders delivers key strategies to help you navigate these challenges, ensuring your institution is well-positioned for the coming year.

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SWBC's LenderHub

JULY 15, 2015

You probably already use surveys to track your financial institution's performance or to analyze your market, but are you really getting the most out of them? Today, most surveys are overlooked by consumers, with low completion rates preventing companies from getting the information they need. There are ways to change this, however, and create effective surveys benefit both you and your customers.

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Survey Marketing Company Management 89

Celent Banking

JULY 30, 2015

I have heard banks ask, “How to we use digital channels to bring traffic into the branch?”. The rational is straightforward. After years of promoting self-service channels, branch foot traffic is declining – along with the sales opportunities that foot traffic represents. It’s a logical question, but the wrong question. A better question would be, “How do we enable effective customer engagement on their terms regardless of the channels involved?

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Survey Video Online Examples 159

Gonzobanker

JULY 7, 2015

It’s been more than 15 years since the Internet shook the business world and predictions abounded that Internet-only banks would eat traditional banks for lunch. Taking stock on these predictions, it’s clear that the impact of Internet-only banks has been less dramatic than anyone would have predicted. In recent years, the trade press and industry conferences have buzzed with admiration for digital darlings such as Simple, Moven, GoBank and BankMobile.

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Digital Banking Industry Capital Strategy 98

CFPB Monitor

JULY 27, 2015

Barbara S. Mishkin. The Department of Defense (DoD) dramatically expanded the scope of the Military Lending Act (MLA) on July 22, 2015, publishing its Final Rule amending the MLA’s implementing regulation. The DoD consulted with the CFPB in developing the Final Rule, and the CFPB actively supported the DoD’s plans to expand MLA coverage. MLA coverage was previously limited to only three types of consumer credit extended to active-duty service members and their dependents: closed-end payda

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Lending Taxes Cards Regulation 94

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Have you ever felt the pain and loss of a client suddenly going silent, leaving you questioning everything? Ghosting can cause heartbreak; in business, it drains resources, and emotionally, it shatters your confidence. A modern credit card program can give you the tools to deliver the digital-first experiences your customer’s demand. Our eBook, “5 Signs Your Credit Card Offering Needs an Upgrade,” will help you identify key indicators that your current card platform may be holding you back and w

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South State Correspondent

JULY 27, 2015

Few banking school classes teach the finer points of loan structuring these days. This is a mistake as loan production is so competitive and spreads so thin that inexperienced lenders are at a distinct disadvantage. Last week, for example, we were discussing a loan here at CenterState and we determined the downside (stressed) case in a particular commercial real estate loan’s cash flows was a 0.8x debt service coverage ratio (DSCR).

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Examples 224

Jack Henry

JULY 22, 2015

Author: Eric Flick, EFlick@jackhenry.com. According to the FFIEC, “It is the responsibility of an institution's board and senior management to ensure that the institution identifies, assesses, prioritizes, manages, and controls risks as part of the business continuity planning process.”.

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Management Guidelines 97

SWBC's LenderHub

JULY 23, 2015

We are all very familiar with the stereotypical salesperson: Aggressive, money-hungry, over-the-top personality who will tell you anything to get you out the door with the product he or she is peddling. But in the past few decades, as society has caught on to the cunning tactics of salespeople, sales culture has experienced a shift in paradigm toward a more trusting, educational variety of sales.

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Management 87

Celent Banking

JULY 24, 2015

Corporations have historically parked excess cash in their demand deposit accounts to take advantage of earnings credit allowances. Each month, the bank calculates the earnings allowance for a client’s accounts by applying an earnings credit rate to available balances. The earnings allowance is then used to offset the cost of cash management services.

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United States Operations Management Capital 154

Speaker: Brian Muse-McKenney, Chief Revenue Officer & Matt Simester, Cards and Payments Expert

In today’s world of social media, dating apps, and remote work, businesses risk becoming irrelevant (or getting "ghosted") if they fail to meet the evolving needs of Gen Z consumers. Credit cards with flexible payment options, especially for young adults with little-to-no credit history, are a particularly important and valuable solution for this generation.

Community Bank

Gonzobanker

JULY 21, 2015

“A satisfied customer — we should have him stuffed!” -Basil Fawlty, Fawlty Towers. Most anybody in the industry knows that financial institutions outsource more than they did five years ago, and they will have outsourced more in another five. There are very valid reasons for this trend. The biggest we see is that banks are finding it increasingly difficult to attract and retain key areas of talent – disaster recovery management, data center penetration/breach, data communicatio

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Management System Data US 90

CFPB Monitor

JULY 8, 2015

Marc Patterson. The CFPB has posted a video of its May 26 th webinar that addressed questions about the final TILA-RESPA Integrated Disclosure Rule. The webinar was the fifth in a series to address specific questions related to rule interpretation and implementation challenges that have been raised by creditors, mortgage brokers, settlement agents software developers, and other industry stakeholders.

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Video Software Groups Industry 94

South State Correspondent

JULY 23, 2015

It is a cliché in Silicon Valley that every start-up seems to call itself the next Uber of something. If not, Uber, then it is “AirBnB, but for _ “. However, a Philippine startup Coins.ph might be on to something that is a combination of both of those disrupters. “Teller,” Coin.ph ‘s new smartphone app allows users to get cash from other users in a secure and convenient manner.

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ATM Security 214

Jack Henry

JULY 9, 2015

Author: Lauren Gleim, Lgleim@jackhenry.com. None of us want to lose customers or money. It seems obvious doesn’t it? Regardless of the business, we all want to drive traffic and increase our customer base. To successfully execute effective online marketing initiatives, a plan in place will help, and you don’t have to start from scratch. Here are some suggestions from our best practices pocket guide to gain and retain your audience.

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How To US Online Marketing 94

Speaker: Gary Dmitriev

Our upcoming webinar aims to demystify the process of selecting and implementing automation tools for financial institutes. This session will provide your roadmap for vetting potential solutions, focusing on due diligence, vendor assessments, and aligning technology with strategic goals. We’ll also address the critical issue of innovation fatigue, offering tips on maintaining enthusiasm and momentum for new initiatives.

Innovation