January, 2012

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Leader Selection: "He's not ready."

Jeff For Banks

'Financial institutions are currently struggling to identify the next generation leaders. Should we fall back on our old playbook, selecting highly "experienced bankers" that have been around and are likely to be the mantle bearers for the good old days, or should we think differently? The manner at which we choose leaders is not very effective, in my opinion.

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ING Banking a bit wobbly lately

Money and Payments

'This sunday I wanted to order a cd and sheet music by Jules de Corte. Whereas usually this is just a matter of seconds, using iDeal, I now had to circumvent it to do electronic credit transfers via e-banking. It was clear that the ING database had some glitches, but after a couple of tries I succeeded in transferring the money. While I could just repeat the exercise, others couldn''t.

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In Pursuit of Return on Equity

Jeff For Banks

'When performing ratio analysis to determine a company''s profitability we should remember that a ratio has at least two data points: a numerator and a denominator. It doesn''t matter if it is banking, retailing, or widget making. In banking, the standard profitability ratio has long been return on equity (ROE). That is. until the financial crisis of 2007-08.

Capital 87
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Let's retake the mortgage market!

Jeff For Banks

'Community financial institutions are grappling with the recent and pending mortgage rules. We fear the Consumer Finance Protection Bureau (CFPB) and government''s tendency to fire a bazooka at an ant, causing tremendous collateral damage. New rules aside, we were not that significant in the mortgage market anyway. Aggressive mortgage brokers hawking products and programs from money center and category killer banks, and government or quasi government agencies such as Fannie and Freddie, were kil

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Outsource With Confidence for RDC Program Success

Remote Deposit Capture (RDC) clients are more likely to use additional treasury services and maintain larger deposits. However, poor customer experiences—particularly if they delay deposits—can compel RDC clients to take their business elsewhere. This eBook makes the case for outsourcing RDC operations to a proven managed services partner. This approach helps Treasury Departments with limited resources provide excellent client experiences that result in higher retention and productivity rates.

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Guest Post: 4th Quarter Economic Update by Dorothy Jaworski

Jeff For Banks

'Before looking ahead to 2012, I can’t resist the traditional temptation to look back at the past year. The markets in 2011 were dominated by earthquakes and the tsunami in Japan, spikes in gas and oil prices, historic Federal Reserve actions where they “promised” to keep rates at their current low levels until mid-2013 and “Operation Twist,” where they are selling their shorter maturity holdings and buying longer term ones in an effort to drive down long term interest rates, and a debt ceiling

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The euro-note now ten years in circulation.

Money and Payments

'This new year brings us a bit of a memory: ten years ago we started using the euro bank notes. For many people in the Netherlands, this was a step back in terms of quality and design. And we also notices how prices were quickly moving up. At first all economists and the central bank heavily denied this, but later research (in 2005) showed that in the first year of the euro, inflation was 3,6%, of which 0,5% due to the introduction of the euro.

US 28
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Customer Service. blah, blah, blah

Jeff For Banks

'My family recently shopped around our homeowners and auto insurance to ensure we were getting a fair shake. We used to use an insurance agent for life, auto, and homeowners. I place value in having an agent because they have access to a number of insurance companies (if an independent agent) and should have our best interests in mind. The owner of the agency is a director at a bank, which is a bonus.