Independent Banker

JULY 31, 2022

Illustration by miakievy/iStock. The Social Bankers, a collective of community bank marketers, offers inspiration, information and professional development advice to community bankers focused on marketing and social media. We asked them for their need-to-know social tips. By Julie Kendrick. While so many things about banking have changed in recent years, social media continues to grow in its impact on prospects, customers and employees.

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social media Trends Community Groups 224

Accenture

JULY 13, 2022

As the 21st century began, banks revolutionized bill payments by introducing online bill pay. Customers could finally ditch their check books and stop licking stamps. They simply had to log on, enter their biller information and make payments electronically. Customers loved the convenience of paying their bills in one centralized place, banks created more loyal….

Online 485

Online Payments Trends Innovation 485

Payments Dive

JULY 20, 2022

A federal government report released this week takes aim at the problem of fraudulent public benefit payments, which mushroomed to $281 billion for fiscal year 2021.

Payments 545

Payments Report 545

Perficient

JULY 13, 2022

I will be sharing my personal experience with learning Power BI and clearing the PL-300 (Earlier called DA-100) exam. I hope this will help the other aspirants. I would not be compromising the signed NDA; hence no questions will be disclosed in this article. About the Exam : PL-300: Microsoft Power BI Data Analyst. Analyzing Data with Microsoft Power BI (PL-300) is the requirement for Microsoft Data Analyst Associate Certification.

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Case Study Data Study Analytics 493

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It's the time of year to give our close process some TLC. Join us in this one hour webinar where we discuss how to adopt leading practices and infuse technology into the month-end close process to improve our experience and increase our productivity during month-end and quarter-end close. Learning Objectives: This course's objective is to understand how the month-end close can be improved with automation and adoption of leading practices.

Groups

South State Correspondent

JULY 31, 2022

Last week the Federal Reserve raised the Fed Funds rate by another 75 basis points – that was no surprise to the market. However, in Powell’s unscripted remarks at the press conference, he stated that interest rates have reached a “neutral level.” The market reacted to those words with equities and bonds both rallying. We believe that some market participants misinterpreted Powells’ comments, and banks should be ready for an environment where short-term rates are higher for longer – as in yea

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Policies Community Bank Marketing Community 195

Gonzobanker

JULY 20, 2022

The lack of ownership in driving digital transformation is a huge roadblock for financial institutions. In my digital transformation work with Cornerstone Advisors clients, I often ask executives a simple question: “Who owns digital?” The most common responses are: 1) blank stare, 2) scrunched face of contemplation, and 3) “a lot of different people.

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Digital Strategies Strategy Leadership Customer Experience 169

Accenture

JULY 19, 2022

Telecom firms play a critical role in connecting people: 85% of the US population use smartphones today, and the penetration rate in the UK has reached 92%. This access to a massive market creates a unique opportunity for the key telecoms players to offer streamlined, end-to-end customer journeys, which can be powered by frictionless digital…. The post 3 key areas where payments can empower telecoms appeared first on Accenture Banking Blog.

Payments 367

Payments US Marketing Trends 367

Payments Dive

JULY 14, 2022

The Federal Reserve plans to unleash a U.S. real-time payments system next year in the form of FedNow, but it’s an open question as to whether, or how, consumers and businesses will adopt instant payments.

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Payments System 518

Perficient

JULY 18, 2022

A TRACE-eligible security does not include a debt security that is issued by a foreign, sovereign government or a money market instrument. A money market instrument is, other than a U.S. Treasury Security, a debt security that at issuance has a maturity of one calendar year or less, or if an agency or government-sponsored enterprise (GSE), a maturity of one calendar year and one day or less.

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Security Report Compliance Exercises 474

Advertiser: ZoomInfo

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

Analysis

South State Correspondent

JULY 25, 2022

Over the past several years, bank investors have been hungry to hear about growth and expansion. Revenue and growth have fueled bank multiples. Now, the tone is markedly different. We have poured through the recent 2Q earnings releases, spoken with a rash of institutional bank investors, traded thoughts with analysts, and compiled the following list of concerns that bank stakeholders (employees, shareholders, vendors, and regulators) now have.

Trends 195

Trends Lending Marketing Capital 195

Abrigo

JULY 25, 2022

Strong demand is a factor in the ag lending outlook ahead Ag lenders can begin taking steps to ensure they are prepared and can provide positive customer or member experiences. You might also like this webinar, "How to Position Yourself for High-Yielding Ag Loan Growth." WATCH. Takeaway 1 The economic and financial outlook for U.S. farmers is even more unpredictable than in recent years.

Lending 195

Lending Kansas City Kansas Resources 195

Cisco

JULY 26, 2022

It’s Blockbuster Night! Say that to any Gen-Xer and it should bring a smile and recollection of days gone by. Netflix took Blockbuster by storm and grew from mail order DVDs to the streaming behemoth they are today. One day, will we reminisce about brick and mortar financial services companies being replaced by digital-first financial services companies like Alipay, Block, Grab, Klarna and Paypal?

Security 159

Security Operations Data Leadership 159

Accenture

JULY 20, 2022

The recent nCino nSight 2022 conference in Raleigh, North Carolina, was the first large-scale, in-person event I’ve attended in over two years. Although the presentations at the event were very informative and insightful, (look below for our nSight 2022 key session summary), I’m not going to discuss those here. Instead, I’d like to focus on…. The post Back to in-person events (for now) and loving it!

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North Carolina Raleigh Conference 363

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Automation is changing the game for commercial lenders, offering a clear path to competitive advantage in 2025. Rising costs, outdated workflows, and manual data entry slow growth and impact borrower satisfaction. Automation addresses these challenges, reducing costs, speeding up loan cycles, improving accuracy, and elevating borrower experiences. With market uncertainty easing, now is the time to act—waiting until loan volumes rebound leaves lenders unprepared and struggling to compete.

Lending

Payments Dive

JULY 5, 2022

The earned wage access provider said that it was eliminating some fees just as the federal agency decided to remove a prior order giving the company leeway under certain laws.

Company 468

Company 468

Perficient

JULY 11, 2022

Buy now, pay later (BNPL) is a type of point-of-sale installment loan that partners with retailers to allow consumers to pay for their purchases in multiple equal payments. One could consider it the “layaway of the digital age,” except unlike with layaway, the consumer does not have to pay in full before taking their purchase home, using the service, obtaining the tickets to an event or destination, etc., which is a huge draw to using BNPL as a non-cash payment method.

Fintech 474

Fintech Trends Apple South Dakota 474

South State Correspondent

JULY 25, 2022

Last week we discussed how lenders might use swaps, caps, floors, and collars to help borrowers manage borrowing costs. We outlined how the market values swaps and volatility instruments (like caps and floors), and we reviewed the fundamental reasons for how and why these hedging instruments are applied to commercial loans. In this article, we will provide some guidance that lenders may apply to position, price, and compare swaps, caps, floors, and collars for their borrowers.

How To 195

How To Marketing Policies Management 195

Abrigo

JULY 21, 2022

Teaching branch staff these KYC tips can aid CDD compliance BSA Officers can help tellers and other branch staff learn how to ask questions that both foster relationships and support CDD compliance. . You might also like this resource, "Customer due diligence checklist." DOWNLOAD. Takeaway 1 Front-line teams are the eyes and ears of the bank or credit union and can support Customer Due Diligence (CDD) requirements.

Compliance 195

Compliance Training Fraud Examples 195

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Remote Deposit Capture (RDC) clients are more likely to use additional treasury services and maintain larger deposits. However, poor customer experiences—particularly if they delay deposits—can compel RDC clients to take their business elsewhere. This eBook makes the case for outsourcing RDC operations to a proven managed services partner. This approach helps Treasury Departments with limited resources provide excellent client experiences that result in higher retention and productivity rates.

Operations

Independent Banker

JULY 31, 2022

Artist Gardner Cole Miller, left, and SouthState Bank’s Shretta Godbolt turn bank-donated T-shirts into an original woven placemat. After a recent merger, SouthState Bank had hundreds of unused T-shirts featuring its old logo. Rather than send them to the landfill, it donated them to a community textile arts project that continues to inspire others.

Community 156

Community Community Bank Resources Course 156

Accenture

JULY 4, 2022

Our first metaverse post attracted a lot of attention and prompted the Ultimate Guide to Banking in the Metaverse. These posts discussed the first step in moving to the metaverse: educating your teams and stakeholders. Now, with more banks looking to understand how they can drive growth and value by entering this new frontier, we…. The post How banks can enter the metaverse with purpose appeared first on Accenture Banking Blog.

Digital Banking 345

Digital Banking Technology 345

Payments Dive

JULY 12, 2022

The Australian company will pay $11 million to Sezzle after it dropped a plan to purchase the Minneapolis-based company in the face of “macroeconomic and market conditions.

Minneapolis 459

Minneapolis Marketing Company 459

Perficient

JULY 12, 2022

Across financial services – industries such as banking, wealth management, and insurance – the need for greater personalization has been a theme for several years. Fueled by consumers’ willingness to share their data in return for timely and relevant experiences, personalization requires continually learning about the customer and applying this knowledge into the relationship and creating authentic, individualized experiences.

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Industry Branding Customer Experience Marketing Automation 294

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Have you ever felt the pain and loss of a client suddenly going silent, leaving you questioning everything? Ghosting can cause heartbreak; in business, it drains resources, and emotionally, it shatters your confidence. A modern credit card program can give you the tools to deliver the digital-first experiences your customer’s demand. Our eBook, “5 Signs Your Credit Card Offering Needs an Upgrade,” will help you identify key indicators that your current card platform may be holding you back and w

Cards

South State Correspondent

JULY 22, 2022

Weak European PMI Readings Boost Treasury Prices. Treasury yields are lower this morning after EU composite PMI readings unexpectedly slipped below 50.0 earlier today. Anything below 50 signals contraction and the recession warning sent EU-based yields lower and Treasuries have followed suit on what should be a quiet Friday trading day here. We will get our own preliminary PMI readings later this morning for July, but while some softening is expected none are forecast to dip below 50.

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Atlanta Meeting Comparison Marketing 195

Abrigo

JULY 7, 2022

What Will Auditors and Regulators Expect with CECL Accounting? A panel of CECL accounting experts described how auditors and regulators are viewing various aspects of implementation. . You might also like this webinar, "Calibrating the loss experience to economic conditions." WATCH. Takeaway 1 CECL accounting experts shared audit and regulatory expectations based on their work with financial institutions.

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Regulation Management Video Data 195

Independent Banker

JULY 31, 2022

Photo by Chris Williams. The people behind a community bank make it what it is. Our relationships with our customers begin and end with us, so it’s our obligation to ensure our employees embrace our values and care about the community. To do that, we need to draw in team members who are not only seeking nine-to-five jobs but also are striving to become community continuators.

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Community Community Bank US Meeting 153

Accenture

JULY 4, 2022

Many organizations still view customer service as a cost of doing business. As a result, they focus mostly on improving the speed and efficiency of customer care. But about one in five are taking a different approach to customer service: They view it not as a cost center but as a value creator. We have…. The post Three ways for banks to re-imagine service—and grow sales appeared first on Accenture Banking Blog.

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Customer Experience Study 222

Speaker: Brian Muse-McKenney, Chief Revenue Officer & Matt Simester, Cards and Payments Expert

In today’s world of social media, dating apps, and remote work, businesses risk becoming irrelevant (or getting "ghosted") if they fail to meet the evolving needs of Gen Z consumers. Credit cards with flexible payment options, especially for young adults with little-to-no credit history, are a particularly important and valuable solution for this generation.

Community Bank