Chris Skinner
MAY 24, 2018
Quite a few people talk about invisible banking today. The idea is that banking transactions and services should be invisible as if they are noticeable, as in visible, then that means you have pain and friction which should have been removed. A good example of invisible banking is the iTunes … The post Do customers really want ‘invisible banking’?
Payments Dive
MAY 1, 2018
Nav Kullar, marketing manager for NCR Payments, cites a recent Visa study about this trend with consumers traveling abroad.
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Bank Innovation
MAY 22, 2018
There are quite a few lending solutions these days for small businesses -- Funding Circle, OnDeck, Kabbage, and Square Capital, to name a just a few -- but innovation and digitization are lagging in other areas, such as digital account opening. Enter Gro Solutions, a sales and marketing platform for financial institutions. Atlanta-based Gro has […].
PYMNTS
MAY 3, 2018
From mom-and-pop retail shops to the world’s largest companies, nearly every business is looking to offer the latest technology to its consumers. For many in the financial services world, though, implementing innovations is easier said than done. So, what’s standing in the way of FIs, the largest of which come to the table armed with big budgets and endless resources?
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Bobsguide
MAY 3, 2018
Whether you’re the chief information security officer (CISO) of a large enterprise with offices across the globe or the IT manager of a small enterprise, if you had a big budget, you would spend it on building and maintaining a security operations centre (SOC) to monitor every risk your.
Community Banking Brief brings together the best content for Community Banking professionals from the widest variety of industry thought leaders.
Chris Skinner
MAY 10, 2018
I just presented at a conference focused upon smaller banks. How can they respond to the digital change? Many of them came up with a whole load of barriers to change. Here are the things that cropped up: We have too much to do Yep, small financial firms are busy … The post Small bank thinking appeared first on Chris Skinner's blog.
Payments Dive
MAY 4, 2018
Real-time payments infrastructure officially arrived in the U.S. with the launch of The Clearing House RTP system in November. Will the technology ultimately prove to be, as predicted, "one of the most important payment transformation efforts in our industry"?
Bank Innovation
MAY 31, 2018
New entrants in the lending field are using alternative means -- cryptocurrency-backed loans to "social credit," a measure of the strength of your social connections -- to offer credit to the underbanked. Cryptocurrency HODLers and miners will soon be able to use their assets as collateral for fiat currency loans with Cereal, a Moscow-based lending platform […].
PYMNTS
MAY 1, 2018
In some sense, B2B eCommerce offerings have had a customer base for longer than they’ve actually had their own hub on Amazon, Martin Rohde, head of commercial customers for Amazon Business, told Karen Webster in a recent conversation. First founded about three years ago in 2015, Amazon Business – the firm’s B2B eCommerce marketplace – has grown up quickly.
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Bobsguide
MAY 1, 2018
The introduction of the Payment Services Directive 2 (PSD2) in Europe at the beginning of 2018 was the latest step on the region’s journey towards competitively fair, digital banking. With the introduction of the legislation, incumbent banks are now legally obliged to open their customer data.
Chris Skinner
MAY 31, 2018
I’ve got caught in a few discussions recently with people who tell me Ant Financial are Chinese. They’re not. Neither is Alibaba and, if you think they’re just Chinese, you’re going to miss a huge change in the next decade. Ant Financial is an open marketplace of apps, APIs and … The post So you think Alipay is just for the Chinese? appeared first on Chris Skinner's blog.
Chris Skinner
MAY 29, 2018
I was invited to address a commercial bank this week, and they wanted me to make it specific to their strategy. In reading their strategy, I saw something that jumped off the page: new branches. Why, in the digital age, would any bank be opening more branches? I asked them … The post When an app replaces 1200 bank branches … appeared first on Chris Skinner's blog.
Chris Skinner
MAY 13, 2018
Building on Friday’s blog about small bank thinking, there’s another anomaly that occurs with big banks which is their usual response to technology is to test it. The problem with testing technology is that it is just a test. A false implementation. It is not designed for reality and can … The post Big bank thinking and the danger of the technology testing hole appeared first on Chris Skinner's blog.
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Automation is changing the game for commercial lenders, offering a clear path to competitive advantage in 2025. Rising costs, outdated workflows, and manual data entry slow growth and impact borrower satisfaction. Automation addresses these challenges, reducing costs, speeding up loan cycles, improving accuracy, and elevating borrower experiences. With market uncertainty easing, now is the time to act—waiting until loan volumes rebound leaves lenders unprepared and struggling to compete.
Chris Skinner
MAY 9, 2018
I just listened to a presentation by Nick Thompson, editor-in-chief at Wired, about all things in the future of tech. A lot of it was focused upon Artificial Intelligence and Machine Learning towards the end, but the first half was interesting as it focused upon why there is a backlash against Silicon … The post Tech firms will be regulated like banks in future appeared first on Chris Skinner's blog.
Chris Skinner
MAY 21, 2018
Back in the 1980s, Walter Wriston, the then Chief Executive and Chairman of Citibank, said that “information about money is becoming more important than money itself”. His successor, John Reed, said that “banking is just becoming bits and bytes”. A quarter century later, this vision of the future of finance … The post Do bank leaders really need to be digital?
Payments Dive
MAY 24, 2018
One clear conclusion we can make, based on recent trends in the financial services industry, is that the increasing prevalence of new transaction methods does not necessarily mean that more traditional payment mechanisms are being left behind.
Chris Skinner
MAY 3, 2018
I’ve been watching the rollercoaster ride of cryptocurrencies very carefully for the last year, and it only struck me today that these are not currencies … yet. Apart from a few novelty vendors and merchants who put bitcoin on their websites, I don’t see many others accepting ether or XRP, … The post Cryptocurrencies are not currencies appeared first on Chris Skinner's blog.
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Remote Deposit Capture (RDC) clients are more likely to use additional treasury services and maintain larger deposits. However, poor customer experiences—particularly if they delay deposits—can compel RDC clients to take their business elsewhere. This eBook makes the case for outsourcing RDC operations to a proven managed services partner. This approach helps Treasury Departments with limited resources provide excellent client experiences that result in higher retention and productivity rates.
Chris Skinner
MAY 2, 2018
I was recently interviewed by the highly innovative German bank Wirecard the other day, for their blog. They kindly said I replicate it on the Finanser, so here you go … Chris Skinner in Interview: “Cash Is Not a Good Payment System – We Need to Get Rid of It, … The post Cash is not a good payment system … which is why we will get rid of it appeared first on Chris Skinner's blog.
Chris Skinner
MAY 2, 2018
My friend Emmanuel Daniel, founder and Chairman of The Asian Banker, ran an interesting video dialogue recently, in a near hour long interview with Chng Sok Hui, chief financial officer of DBS. The whole video, audio and transcript of the interview can be found over here, but I liked this … The post Challenging DBS: how do you measure digital innovation?
Payments Dive
MAY 10, 2018
Dan Puterbaugh, senior legal advocate for Adobe, discusses the opportunity for the underbanked and unbanked to break into the financial mainstream.
Chris Skinner
MAY 18, 2018
It’s very confusing these days. I turned up at a conference recently in a suit and tie and no one, literally no one, was wearing a suit or tie. No one had told me the dress code either, so I grinned and bared it. Then I got to another meeting … The post Suits you sir! appeared first on Chris Skinner's blog.
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Have you ever felt the pain and loss of a client suddenly going silent, leaving you questioning everything? Ghosting can cause heartbreak; in business, it drains resources, and emotionally, it shatters your confidence. A modern credit card program can give you the tools to deliver the digital-first experiences your customer’s demand. Our eBook, “5 Signs Your Credit Card Offering Needs an Upgrade,” will help you identify key indicators that your current card platform may be holding you back and w
Bank Innovation
MAY 14, 2018
Over the past few years, mobile payments has become a service that customers expect from their banks, FIs and e-commerce platforms. Most countries have their own idiosyncratic mobile payment platforms. In the US, we have PayPal-run P2P platform Venmo, and the bank-backed Zelle, among many others. If there is one overarching promise mobile payments makes, […].
Payments Dive
MAY 3, 2018
It's time for a look back at last month's most-read content on the site.
Payments Dive
MAY 29, 2018
New foodservice technologies — including self-order kiosks, mobile ordering and EMV-enabled payment systems — are being introduced at a rapid pace. Operators with existing POS investments need to be able to integrate new capabilities into their existing systems.
Bank Innovation
MAY 29, 2018
General data protection regulations (GDPR), an EU privacy and data protection law, went live last week. The regulation seeks to give citizens control over their own data and unify laws within Europe, although provisions also apply to how personal data is exported outside of Europe. These new laws will impact how banks interact with consumers […].
Speaker: Brian Muse-McKenney, Chief Revenue Officer & Matt Simester, Cards and Payments Expert
In today’s world of social media, dating apps, and remote work, businesses risk becoming irrelevant (or getting "ghosted") if they fail to meet the evolving needs of Gen Z consumers. Credit cards with flexible payment options, especially for young adults with little-to-no credit history, are a particularly important and valuable solution for this generation.
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