February, 2018

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How bad does a banker have to behave to be jailed?

Chris Skinner

Talking of banks not being trusted, do we have reasons to mis-trust them? Yes, many. Not only are many banks regularly called out for bad behaviour, but some have gone to the extremes of forging customers signatures. Then there has been the UK’s PPI scandal and Wells Fargo’s false account … The post How bad does a banker have to behave to be jailed?

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The 11 Companies Announced for the Bank Innovation 2018 DEMOvation Challenge

Bank Innovation

EXCLUSIVE – Here they are. This morning, Bank Innovation officially announced the 11 companies that will be participating in its 2018 DEMOvation Challenge. These 11 companies will present technologies and products in front of an attentive audience of fintech professionals during Bank Innovation 2018, which will take place this March in San Francisco.

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Zelle 'scam' reveals the need for consumer responsibility

Payments Dive

Bottom line: don't do business with people on Craigslist unless you meet them in person.

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39 Top Payments Execs Tell Us What’s Next

PYMNTS

A good forecast is a notoriously difficult thing to write – particularly if one is trying to write it about the payments and commerce ecosystem. Had we told the world a year ago today that Amazon was going to buy Whole Foods, that Walmart Pay would surpass Apple Pay as a consistently favored mobile payment method, that CES would essentially become a showdown between Alexa and Google Assistant, that Uber would take a major valuation haircut in its next funding round, that bitcoin was going to be

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Fall In Love With the Month-End Close

It's the time of year to give our close process some TLC. Join us in this one hour webinar where we discuss how to adopt leading practices and infuse technology into the month-end close process to improve our experience and increase our productivity during month-end and quarter-end close. Learning Objectives: This course's objective is to understand how the month-end close can be improved with automation and adoption of leading practices.

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Why GDPR and PSD2 are huge opportunities and not threats for banks

Bobsguide

This year, two new pieces of legislation will come into force that will transform data management within UK banks. The first, the Payment Services Directive (PSD2), sets out to create a new era of openness; requiring banks to allow Third Party Providers (TPPs) direct access to customer payment.

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BNP Paribas Opens Fintech Investment Fund

Bank Innovation

French bank BNP Paribas has launched a new fund to invest in fintech startups, the bank announced today. The amount of the fund was not disclosed. The fund will be managed by BNP Paribas’ Capital Partners, and will be taking minority stakes in financial services and insurance startups, the bank said. It will also be.Read More.

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Fiserv Has Largest U.S. Marketshare of Top Bank Core Processors

Bank Innovation

Fiserv, FIS, and Jack Henry all come to mind when thinking of the top bank core processors. But what is each firm’s market share in the U.S. last year? According to data gathered by FedFis.com, the top processor is Brookfield, Wis.-based Fiserv. With more than 37% of the market share, Fiserv is well ahead of […].

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Digital Banking Leads to Most Bank Branch Closings Since Great Depression

Bank Innovation

Is digital banking killing physical bank branches? How much truth is there to the longtime fear that online banking will replace consumer interaction with bank branch tellers? Well, a lot — at least, so it seems from a Wall Street Journal report indicating that banks are shutting down more branches now than they have in […].

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Inside the mind of Jack Ma

Chris Skinner

I am very taken by the articulate and charismatic Jack Ma. Not because he’s one of the richest men in the world, but more because of his experiences and beliefs. If you haven’t listened to his interviews and thoughts at this years World Economic Summit, then I’d recommend you take … The post Inside the mind of Jack Ma appeared first on Chris Skinner's blog.

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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

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ACH Is a Sieve of Fraud That Needs to Be Fixed

Bank Innovation

EXCLUSIVE – This month, my company, Royal Media, was robbed. This was a civilized heist, mind you. No guns were involved, no one got hurt?—?in fact, not a sound was even heard. It was a faceless theft, as well. Its discovery started with an innocuous question by a colleague: “Do you have a Walmart credit.Read More.

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As the Dow Crashes, Betterment, Wealthfront Users Locked Out of Site, Mobile App

Bank Innovation

EXCLUSIVE—Users of roboadvisor investment service Betterment who hoped to minimize the damage of the DOW’s crash—1,500 points as of last count—are finding themselves unable to access their portfolios or even make it to the website. The DOW’s present tumble led many to check on their investments and stocks, but Betterment customers trying to do so […].

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Goldman Sachs in Talks with Apple to Help Finance Sales for iPhone X

Bank Innovation

Wall Street bank Goldman Sachs could potentially finance users who wish to purchase an iPhone X, according to the Wall Street Journal, which reported that the firm is in talks with Apple to offer such financing this morning. Potential iPhone X purchasers would be able to take out a loan from Goldman for funding—rather than […].

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9 out of 10 blockchain trials go nowhere

Chris Skinner

I just read an interesting new report from Deloitte about blockchain. They tracked the history of 86,034 blockchain projects hosted on GitHub since 2009 to pull out “key lessons” on where the blockchain industry is going and its long-term prospects. Here are some of the highlights: More than 26,000 blockchain … The post 9 out of 10 blockchain trials go nowhere appeared first on Chris Skinner's blog.

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The Role of Automation in Commercial Lending

Automation is changing the game for commercial lenders, offering a clear path to competitive advantage in 2025. Rising costs, outdated workflows, and manual data entry slow growth and impact borrower satisfaction. Automation addresses these challenges, reducing costs, speeding up loan cycles, improving accuracy, and elevating borrower experiences. With market uncertainty easing, now is the time to act—waiting until loan volumes rebound leaves lenders unprepared and struggling to compete.

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TD Ameritrade Chatbot Lets Users Trade Over Twitter

Bank Innovation

Brokerage TD Ameritrade has created a Twitter “chatbot” that will allow its users to initiate trades over the social media platform, the Wall Street Journal reported today. Similar to the chatbot the firm launched in August 2017 on Facebook Messenger, its Twitter bot looks through tweets to provide investment intelligence to customers, including news on […].

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How financial services will change in the next era of human-machine partnerships

Payments Dive

Mark Baunach, global financial services consulting industry leader at Dell EMC, discusses how blockchain and emerging technologies will reshape the financial services industry over the next decade.

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10 Most Innovative CEOs in Banking 2018

Bank Innovation

EXCLUSIVE – Everything in banking is changing: fintechs are solidifying their place in the financial ecosystem, as challenger banks, online lenders, and blockchain technology providers become essential functions to keep the industry moving forward. As the innovations of these startups seems set to continue, 2017 seemed to mark the year that banks set themselves with.Read More.

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Millennials SME Owners Prefer Online Alternative Lenders to Tradtional Ones

Bank Innovation

Online alternative lenders are gaining momentum with U.S. small businesses, specifically and unsurprisingly with those run by millennials, according to a new report by Mercator Advisory Group. According to Mercator’s report, Business Banking Services: Keeping Up with Millennial Owners, 27% of total U.S. SMEs have used online alternative lenders (P2P lenders or marketplace lending platforms) […].

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Outsource With Confidence for RDC Program Success

Remote Deposit Capture (RDC) clients are more likely to use additional treasury services and maintain larger deposits. However, poor customer experiences—particularly if they delay deposits—can compel RDC clients to take their business elsewhere. This eBook makes the case for outsourcing RDC operations to a proven managed services partner. This approach helps Treasury Departments with limited resources provide excellent client experiences that result in higher retention and productivity rates.

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The future of direct carrier billing in 2018

Payments Dive

PSD2 in Europe has already begun paving the way for new generations of payment providers and direct carrier billing services, which are offering a more compelling customer-focused strategy, compared to the existing legacy providers.

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Regulating the cryptocurrency markets

Chris Skinner

Someone made the comment on my platform piece about what happens when there are no Jack Ma’s or Mark Zuckerberg’s, as the whole thing is decentralised? I guess that this is logical as my last line was that government control of cryptocurrencies is “not so easy for cryptocurrencies that have … The post Regulating the cryptocurrency markets appeared first on Chris Skinner's blog.

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Unleashing $3.7 trillion of producitivty through a mobile phone

Chris Skinner

I just hosted a couple of conferences in Africa and you cannot attend a conference in Africa without financial inclusion, mobile wallets and microfinance coming up. It’s always on the agenda and top of mind, because most Africans have been excluded from financial services to date. In particular, focusing upon … The post Unleashing $3.7 trillion of producitivty through a mobile phone appeared first on Chris Skinner's blog.

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Millennials Have More Banking Apps than Other Generations

Bank Innovation

Mobile banking has officially gone mainstream: 55% of U.S. adults have at least one full-service banking app on their phones now, according to a study conducted by BankRate. Additionally, those consumers with bank apps are active users, with 70% stating that they use their app at least once a week, the survey of 1,156 adults […].

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Is Your Current Card Platform Holding You Back?

Have you ever felt the pain and loss of a client suddenly going silent, leaving you questioning everything? Ghosting can cause heartbreak; in business, it drains resources, and emotionally, it shatters your confidence. A modern credit card program can give you the tools to deliver the digital-first experiences your customer’s demand. Our eBook, “5 Signs Your Credit Card Offering Needs an Upgrade,” will help you identify key indicators that your current card platform may be holding you back and w

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For Payments, Banks Should Use Technology as a ‘Bridge’ for Client Needs, BNY Mellon Says

Bank Innovation

EXCLUSIVE— Banks are juggling a lot of change when it comes to the world of payments, but in order to be successful, banks should avoid getting bogged down in one specific technology trend, BNY Mellon told Bank Innovation. Michael Bellacosa, head of global payments product management with BNY Mellon, told Bank Innovation in an emailed […].

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Will platforms replace governments?

Chris Skinner

I often talk about my week in Hangzhou last year, writing the case study on Ant Financial for the new book Digital Human, and particularly the words of Jack Ma on how he sees managing the Alibaba platform: Management. The word is there for regular companies. At Alibaba we treat … The post Will platforms replace governments? appeared first on Chris Skinner's blog.

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How VC Firm Magma Partners is Tapping Into the Untapped Chilean Fintech Market

Bank Innovation

EXCLUSIVE — With government-backed initiatives and a finite business of copper export, Nathan Lustig, co-founder and managing partner at Magma Partners, saw huge potential in the Chilean fintech market. Lustig points out that only 30% of Chileans have credit cards, while only 50% have bank accounts, “and that’s the more advanced population,” he said.

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Leveling the Playing Field: Cloud as the Enabler of Innovation in Financial Services

Bank Innovation

The words “fast”, “affordable”, and “hassle-free” are seldom used in conjunction with financial products. However, broader trends are revolutionizing how companies deliver new experiences and engage with customers across the industry. Today’s business differentiators, such as the use of chatbots to automate interactions with customers, are possible due to the advances in technology provided by.Read More.

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Top 3 Banking Secrets to Stay Relevant with Gen Z Consumers

Speaker: Brian Muse-McKenney, Chief Revenue Officer & Matt Simester, Cards and Payments Expert

In today’s world of social media, dating apps, and remote work, businesses risk becoming irrelevant (or getting "ghosted") if they fail to meet the evolving needs of Gen Z consumers. Credit cards with flexible payment options, especially for young adults with little-to-no credit history, are a particularly important and valuable solution for this generation.