Abrigo

APRIL 8, 2015

'By Bakley Smith, CFA Strong businesses have a solid handle on their financial reality, and the cash flow statement is an excellent, if not the best, measure of a company’s ability to generate cash in excess of cash invested. Over a sufficiently long period of time, all businesses have to generate positive cash flow or they will go out of business. Forecasting the statement of cash flows is a valuable exercise for a business for several reasons.

Taxes 279

Taxes New York City Exercises Policies 279

South State Correspondent

APRIL 13, 2015

'The question came up the other day in our branch if we should equip it with customer wifi. What we thought was an easy question to answer, seemed to have some debate starting with the cost and how often customers that walk into a branch will stop and use wifi. After all, if we do our service job right, the customer is in and out of the branch and on their way, so who has time to connect to wifi?

253

253

Celent Banking

APRIL 23, 2015

*As mentioned in an earlier blog, the persistence of the “branch is dead” debate seems to be to betray the deeply invested interests on each side of the debate. In many financial institutions, digital and physical channels still have separate reporting structures (Figure 1). In Celent’s October 2014 survey of North American financial institutions, we found that less than a third of responding FIs have a single person responsible for all delivery channels.

Survey 183

Survey Mobile Millennials ATM 183

Finer Points

APRIL 7, 2015

'Wow. I don’t think there’s much more you can say with the flurry of activity going on at ICBA and throughout the community banking industry right now. Coinciding with last week’s kickoff of Community Banking Month and the final countdown to the ICBA Washington Policy Summit, ICBA also launched Community Banker University. So at the […].

Community Bank 126

Community Bank Community Washington Policies 126

Advertisement

It's the time of year to give our close process some TLC. Join us in this one hour webinar where we discuss how to adopt leading practices and infuse technology into the month-end close process to improve our experience and increase our productivity during month-end and quarter-end close. Learning Objectives: This course's objective is to understand how the month-end close can be improved with automation and adoption of leading practices.

Groups

CFPB Monitor

APRIL 1, 2015

'Richard J. Andreano, Jr. The CFPB has issued an updated version of the home buying information booklet (also known as the special information or settlement cost booklet) required under RESPA and TILA. The new booklet is entitled “Your home loan toolkit: A step-by-step guide.” (The booklet it replaces is entitled “Shopping for Your Home Loan: Settlement Cost Booklet.”) The new booklet or Toolkit is designed to be used with the new TILA/RESPA integrated disclosures requ

Payments 109

Payments Taxes Online Cards 109

Abrigo

APRIL 29, 2015

Home sellers know that the first step to selling a home is getting it ready to be shown to potential buyers. And home buyers know that a fresh coat of paint, a clean yard and functional doorknobs can make a home more appealing. Even if you’re not selling your home, a thorough cleaning is much more valuable than just the lemon scent. Organizing your possessions can optimize the use of your spaces and can save time in daily tasks.

Capital 163

Capital United States Exercises Operations 163

South State Correspondent

APRIL 1, 2015

'Here at CenterState Bank, we are proud to announce our new #Greedtogether initiative where we have instructed our bank staff to write #Greedtogether on each currency note and have a conversation about the positive aspects of harnessing greed for the greater good. Given the strife surrounding race, religion, sexual orientation and other such topics, we figured talking about everyone’s love for money was a safe marketing idea, particularly for a bank.

Study 223

Study US Marketing 223

Celent Banking

APRIL 2, 2015

'Apple may not always come up with the idea in the first place, but by throwing their weight behind they can take the idea mainstream. Biometric authentication has existed for years, but it was Apple that really brought it to everyone’s attention when it first launched TouchID, and subsequently demonstrated with Apple Pay how biometrics can be used to authenticate a payments transaction.

Apple 173

Apple Mobile Examples Security 173

Gonzobanker

APRIL 27, 2015

I’ve noticed that a lot of GonzoBankers have a high tolerance for pain. I’m not talking about physical pain, rather, the mental anguish that comes from listening to countless fintech vendors’ bogus claims about their technologies’ returns on investment (ROI). My latest experience with this form of agony came from a vendor that was briefing me on its big data analytics platform (the ROI on a meaningless buzzword—double the pain).

Las Vegas 95

Las Vegas Technology social media Analytics 95

Advertiser: ZoomInfo

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

Analysis

Banking 4 Tomorrow

APRIL 13, 2015

'How does one predict the future? Admittedly it is easier to predict what will happen 5 or 10 years from now, than 50 years, but at the same time, we’ve got trouble predicting what the stock market or weather patterns will do a few weeks from now, let alone the banking system. However, when we […].

Customer Experience 86

Customer Experience Lending Innovation Fintech 86

CFPB Monitor

APRIL 29, 2015

Barbara S. Mishkin. The CFPB has issued a fair lending report covering its fair lending activities during 2014. The report states that in 2014, CFPB fair lending supervisory and public enforcement actions required institutions to provide approximately $224 million in remediation. The report begins with a discussion of factors the CFPB considers in its risk-based prioritization approach for determining “what, where, and how fair lending risks to consumers should be addressed.” The

Lending 86

Lending Report Policies Compliance 86

Abrigo

APRIL 9, 2015

'The OCC defines “top down” stress testing as “applying estimated stress loss rates under one or more scenarios to pools of loans with common risk characteristics.” This method of stress testing provides deeper insight into a financial institution’s portfolio or portfolio segment during stressed scenarios. For top down stress testing to be performed properly, banks and credit unions must appropriately segment their portfolio into pools of like characteristics, to which loss rates can then be app

Data 163

Data Risk Management Capital Regional 163

South State Correspondent

APRIL 23, 2015

Bankers are faced with loan pricing decision each and every day. Many bankers have a good intuitive sense of loan pricing, however, in today’s ultra-competitive environment being able to verify the gut feeling with a quantitative model can be very comforting. This week we introduced Smart Loan Express , our new risk-adjusted relationship pricing model (priced to start at $80 per month for any size bank) and when we did, we discovered that many bankers have a misconception of what a pricing mod

214

214

Advertisement

Automation is changing the game for commercial lenders, offering a clear path to competitive advantage in 2025. Rising costs, outdated workflows, and manual data entry slow growth and impact borrower satisfaction. Automation addresses these challenges, reducing costs, speeding up loan cycles, improving accuracy, and elevating borrower experiences. With market uncertainty easing, now is the time to act—waiting until loan volumes rebound leaves lenders unprepared and struggling to compete.

Lending

Celent Banking

APRIL 2, 2015

'A couple of weeks ago, Facebook announced it would bring P2P payments to its Messenger platform for customers in the US. According to a Finextra article : “To send money through the free new feature, users start a message with a friend, tap a ‘$’ icon, enter an amount, and then hit the pay button. The first time a payment is made, people are prompted to add their Visa or MasterCard debit card details.

Payments 163

Payments Cards Community Video 163

Gonzobanker

APRIL 14, 2015

'What’s Your Offer? Chase (as in, the megabank) came up in conversation at my recent family reunion. Two different family members (from different parts of the country) mentioned establishing new Chase relationships. Now, I know what you GonzoBankers must be thinking: Wow, consultants have the most interesting, heartwarming family dinner chat. Just to be clear, I didn’t bring it up.

Marketing 93

Marketing Community Bank Branding Community 93

Jack Henry

APRIL 22, 2015

'Author: Eric Wilson, ewilson@profitstars.com. Wearable technology is all but certain to become a big factor in how people interact with the world around them. And, with the Apple Watch scheduled to begin shipping later this week, this evolution seems likely to happen very quickly. Of interest to banks and credit unions, experts expect payments to be one of the applications particularly suited to wearable devices.

Payments 86

Payments Apple Mobile Technology 86

CFPB Monitor

APRIL 9, 2015

'Richard J. Andreano, Jr. The CFPB has announced the settlement of an enforcement action against a California-based mortgage lender for alleged deceptive advertising practices, including the use of advertisements that the CFPB claimed falsely led consumers to believe that the company was affiliated with the U.S. government. The consent order requires the lender to pay a civil penalty of $250,000.

Regulation 86

Regulation California Company Payments 86

Advertisement

Remote Deposit Capture (RDC) clients are more likely to use additional treasury services and maintain larger deposits. However, poor customer experiences—particularly if they delay deposits—can compel RDC clients to take their business elsewhere. This eBook makes the case for outsourcing RDC operations to a proven managed services partner. This approach helps Treasury Departments with limited resources provide excellent client experiences that result in higher retention and productivity rates.

Operations

Abrigo

APRIL 29, 2015

If you’re a sports basketball fan, you know that the NBA playoff matchups are underway. As it stands, the average field goal percentage for the current season is.449. Of all 30 NBA teams – from first place standing in the Eastern Conference to last place in the West – players are making fewer than half of their shots from the field. In most other professions, making 45 percent of your shots might be frowned upon, particularly if those shots equate to scoring business.

social media 150

social media Online Millennials Branding 150

South State Correspondent

APRIL 8, 2015

'We have written a number of blogs on the relationship between commercial loan pricing, loan-to-value (“LTV”), amortization terms and riskiness of leverage. Our major theme is that the common secondary source of repayment (liquidation of collateral) is much less consequential than the common first source of repayment (cash flow). There are a few reasons why this is the case.

214

214

Celent Banking

APRIL 15, 2015

There have been a few mainstream press mentions of e-invoicing and invoice financing over the last few weeks. For many readers not closely following the space, I suspect this will be the first thing they’ve really seen about the topic. Some of the numbers quoted in the articles have been eye catching – a trillion pound of untapped potential.

Marketing 161

Marketing Report Operations 161

Banking 2020

APRIL 28, 2015

Digital banks are no longer in the ‘money’ business but rather, in the ‘value’ business. This value is not just providing a functional benefit but also a holistic experience, (i.e. ‘what, when and how’ of the benefit), that customer values in the experience-based economy. Unlike in the past, when more than two products from one bank made a customer loyal, customer behavior is fleeting and their expectations for digital banking is increasing every day, because technology is giving them numerous c

Customer Experience 85

Customer Experience Digital Banking social media Millennials 85

Advertisement

Have you ever felt the pain and loss of a client suddenly going silent, leaving you questioning everything? Ghosting can cause heartbreak; in business, it drains resources, and emotionally, it shatters your confidence. A modern credit card program can give you the tools to deliver the digital-first experiences your customer’s demand. Our eBook, “5 Signs Your Credit Card Offering Needs an Upgrade,” will help you identify key indicators that your current card platform may be holding you back and w

Cards

ABA Community Banking

APRIL 22, 2015

'While some banks embrace new tech, many lag Management Lines of Business Technology CSuite.

Fintech 83

Fintech Management Technology 83

CFPB Monitor

APRIL 9, 2015

'Barbara S. Mishkin. Yesterday, the CFPB announced that it had filed a lawsuit against “the ringleaders of a robo-call phantom debt collection operation, their companies, and their service providers.” This is the same lawsuit filed in federal district court in Atlanta that we blogged about on Monday, and as we indicated, the service providers named as defendants included payment processors that processed credit card and debit transactions for the debt collectors.

Operations 85

Operations Atlanta Fraud Compliance 85

Abrigo

APRIL 23, 2015

'A new bill proposed on April 16 aims to increase the exam cycle period for a larger pool of community banks. The bill, spearheaded by Senator Joe Donnelly, D-Ind., and Senator Pat Toomey, R-PA., would make more banks eligible for an 18-month exam cycle as opposed to the norm of a 12-month schedule. OCC guidance on Community Bank Supervision states all national banks must receive a full-scope, on-site exam at least annually.

Community Bank 150

Community Bank Community Survey FDIC 150

South State Correspondent

APRIL 20, 2015

'In branch banking, there was always the dilemma in gathering customers. The number of customers a branch would attract was a mathematical function based on location of the nearest competing branch, services/products, brand and price. All things being equal, customers tend to choose the branch that is the closest. Lower the price of a product, increase the brand value (marketing) or offer some unique services/products, and a branch could pull from a wider service area and increase market share.

Technology 214

Technology Branding Marketing 214

Speaker: Brian Muse-McKenney, Chief Revenue Officer & Matt Simester, Cards and Payments Expert

In today’s world of social media, dating apps, and remote work, businesses risk becoming irrelevant (or getting "ghosted") if they fail to meet the evolving needs of Gen Z consumers. Credit cards with flexible payment options, especially for young adults with little-to-no credit history, are a particularly important and valuable solution for this generation.

Community Bank