Sat.Mar 21, 2020 - Fri.Mar 27, 2020

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Can banks emerge stronger from the pandemic?

Bank Innovation

The Coronavirus pandemic is posing significant challenges to the banking sector, forcing financial services providers into contingency mode and already driving cost-cutting initiatives and branch closures. What damage will the coronavirus crisis create in banking? Margins will be squeezed, credit losses will increase and, for banks in an unfavorable position, it could take years to […].

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ATM industry looks to federal lifeline amid COVID-19

Payments Dive

As relief and funding packages are being debated in Washington, the National ATM Council looks to how these new laws will affect business.

ATM 401
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Will coronavirus lead to a wave of bank failures?

American Banker

An uptick in closings is likely, but how many institutions go under and how fast will depend on a variety of factors, including the duration of the pandemic.

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Doing digital with big banks

Chris Skinner

In the next few weeks Doing Digital, my newest book, will be finally live on Amazon and all good book stores. It’s the result of two years primary and secondary research and, to pay it its due, has been featured in many interviews with me recently. I’ll share many of … The post Doing digital with big banks appeared first on Chris Skinner's blog.

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Fall In Love With the Month-End Close

It's the time of year to give our close process some TLC. Join us in this one hour webinar where we discuss how to adopt leading practices and infuse technology into the month-end close process to improve our experience and increase our productivity during month-end and quarter-end close. Learning Objectives: This course's objective is to understand how the month-end close can be improved with automation and adoption of leading practices.

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How 5G Rollouts May Get Boost from COVID-19

PYMNTS

The way we live — the very ways in which we work, and learn, and spend leisure time, and of course, shop — have shifted markedly over the last several weeks. In the maelstrom of daily life grappling with COVID-19, the rollout of 5G , the fifth-generation network that features downloading speeds reportedly 100 times faster than that of 4G, may accelerate even as economic headwinds gather.

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As branches close, mobile video chat spikes 

Bank Innovation

As customers practice social distancing and financial institutions close branches, banks and credit unions are increasingly helping consumers via video chats. “We can do anything over video that a branch can do except handle cash and coin,” said Tracey Miller, senior vice president of operations at Pioneer Federal Credit Union. The Mountain Home, Idaho-based credit […].

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An interview with Mike Heffner, Appian

Chris Skinner

I don’t do many interviews on The Finanser, but had been planning a massive book launch over the next month, touring the world and spending $1000s on media engagement. Ah well. That’s all on hold until this coronavirus thing ends … Meantime, one of the major sponsors of the book launch is … The post An interview with Mike Heffner, Appian appeared first on Chris Skinner's blog.

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Western Union Launches New Video, Phone Tool For Home Money Transfers

PYMNTS

Cross-currency money transfer firm Western Union has announced the launch of Digital Location, a new tool that enables people to send money from home. A pilot of the new channel is being introduced in Austria, Belgium, Italy, Portugal and Oman. Users can choose phone calls or video in multiple languages to connect to a money transfer personal service assistant.

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How to succeed in India’s volatile digital payments landscape

Accenture

The growth of India’s digital payments sector in recent years has been phenomenal, and shows few signs of slowing: By 2023, digital payments will total US$1 trillion, a five-fold rise in five years.¹ In part, this growth is due to government efforts to drive financial inclusion and promote a cashless society, as well as regulatory…. The post How to succeed in India’s volatile digital payments landscape appeared first on Accenture Banking Blog.

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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

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Robinhood accused of offering snafu credits to squelch suit

Bank Innovation

Robinhood Financial Inc., facing lawsuits over crashes on its trading platform amid violent stock market swings, is now being accused of offering a “$75 goodwill credit” to dupe customers into waiving their legal rights. Attorneys for users who are suing the beleaguered online brokerage company asked a federal judge in Florida to order Robinhood to […].

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Extinction Rebellion wins? Coronavirus and Climate Change

Chris Skinner

I got into an online argument as I said that the coronavirus was God’s way of letting Extinction Rebellion and climate activists win. Seeing his creation of humanity destroying his creation of everything, it took divine intervention to force us to stop flying, stop manufacturing and stop messing up our … The post Extinction Rebellion wins? Coronavirus and Climate Change appeared first on Chris Skinner's blog.

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World Health Organization Target Of Hack

PYMNTS

A hacking organization tried to breach the World Health Organization (WHO) recently, according to a report by Reuters. WHO Chief Information Security Officer Flavio Aggio said the identity of the hacking group isn’t known, and cyberattacks against the organization have increased exponentially during the coronavirus crisis. The hack was discovered by Alexander Urbelis, a cybersecurity expert and lawyer who looks for suspicious internet activity.

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Banking industry groups seek help on COVID-19

Payments Dive

Trade organizations and government officials are burning the midnight oil to help ATM operators and small businesses impacted by COVID-19, but owners are concerned that time needed for saving their businesses could run out before help arrives.

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The Role of Automation in Commercial Lending

Automation is changing the game for commercial lenders, offering a clear path to competitive advantage in 2025. Rising costs, outdated workflows, and manual data entry slow growth and impact borrower satisfaction. Automation addresses these challenges, reducing costs, speeding up loan cycles, improving accuracy, and elevating borrower experiences. With market uncertainty easing, now is the time to act—waiting until loan volumes rebound leaves lenders unprepared and struggling to compete.

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SMB banking startups face new challenges as clients struggle 

Bank Innovation

As the novel coronavirus forces social distancing and shelter-in-place mandates, many small businesses are being bled dry as they close their doors. Digital-only banking startups that serve small business clients, meanwhile, are figuring out what actions they can take to help their struggling customers. “Many of our customers are seeing a huge, immediate drop in […].

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A bank making a mark in mad bad times

Chris Skinner

The travel bans across Europe hit last week, we were told to stay at home, we are advised to self-isolate, our children’s schooling is cancelled, the supermarkets are working with face masks and social distancing … the world has changed. As a result of so many people losing short-term income … The post A bank making a mark in mad bad times appeared first on Chris Skinner's blog.

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How COVID-19 Has Changed The Residential Cleaning Business

PYMNTS

Cleanliness is on everyone’s minds these days, particularly as so many of us are working from home, learning from home, or quarantined at home as COVID-19, the disease caused by the coronavirus , continues to wend its way through the U.S. In an interview with Karen Webster, Ron Holt, founder of Two Maids and a Mop , a house cleaning franchise service operating nationwide, said the short-term headwinds of economic and healthcare crises are considerable, but the long-term picture is bright.

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Abrigo Poll: Bankers Expecting a Recession for at Least 2 Quarters; Troubled Debt and Liquidity Top List of Concerns

Abrigo

Key Takeaways Three out of four bankers expect a recession will last at least two quarters Economic uncertainty has shifted questions regarding estimating the allowance for credit losses under CECL Managing troubled loans and liquidity top bankers' list of concerns. Although it’s still early, bankers have started to make their own assumptions about the impact the coronavirus pandemic will have on the economy and their institutions.

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Outsource With Confidence for RDC Program Success

Remote Deposit Capture (RDC) clients are more likely to use additional treasury services and maintain larger deposits. However, poor customer experiences—particularly if they delay deposits—can compel RDC clients to take their business elsewhere. This eBook makes the case for outsourcing RDC operations to a proven managed services partner. This approach helps Treasury Departments with limited resources provide excellent client experiences that result in higher retention and productivity rates.

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LSB’s McCrary: Speed, not fund access, challenges banks now

Bank Innovation

Despite market strains caused by the novel coronavirus, providing funds for communities shouldn’t be a major issue for banks, according to Mike McCrary, first vice president of LSBX, Lincoln Savings Bank’s innovation lab.? “The access to funds should largely be there,” McCrary said during a Zoom event today for Bank Innovation subscribers. “The strength of […].

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The Finanser’s Week: 16th March 2020 – 22nd March 2020

Chris Skinner

The main blog headlines are … #Coronavirus, cash and the breakup of the Eurozone I’m sitting staring at the wall. It’s been a long time now since being in a face-to-face meeting, conference or catching a flight. I’m staring at the wall. Thinking. Thinking. Thinking … what’s the meaning of … The post The Finanser’s Week: 16th March 2020 – 22nd March 2020 appeared first on Chris Skinner's blog.

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Fed Could Issue COVID-19 Crisis Money Via eWallets

PYMNTS

To help bolster the American economy amid the COVID-19 pandemic, the Federal Reserve could utilize digital wallets and a “digital dollar” to provide “qualified individuals” with payments. With passing of the draft legislation, legal adults would receive $2,000 and $1,000 would be provided for each child, Yahoo! Finance reported. . The bills are called the “Financial Protections and Assistance for America’s Consumers, States, Businesses, and Vulnerable Populations Act” and the “Take Responsibil

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Federal Reserve Suspends Exams for Banks Under $100 Billion

Abrigo

Key Takeaways The Fed will temporarily suspend exams for banks with less than $100 billion in assets. Banks over $100 billion in assets will have some exam activity deferred. The Fed extended time for existing remediation responses by 90 days. The Federal Reserve (Fed) announced on March 24 that they will temporarily suspend examinations for banks with less than $100 billion in assets so all can concentrate on the coronavirus pandemic, to “help financial institutions of all sizes understand the

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It Takes Two to Tango

With automation, you’ll reduce errors and save valuable time, allowing you to focus on what really matters: strategic analysis and insightful decision-making. Picture accurate financial reports ready at your fingertips, giving you the confidence to tackle business challenges head-on. Embracing automation not only boosts productivity but also elevates your role from number cruncher to closing rockstar.

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4 business challenges of COVID-19 and solutions to fight them  

Bank Innovation

While financial services companies large and small scramble to cope with the economic fallout of the coronavirus pandemic, there may be a silver lining to the gloom, according to Delos Advisors. The company, which provides guidance to senior management of financial institutions in the Americas, shed light on potential solutions to some of the business implications stemming from the COVID-19 outbreak in a white paper shared […].

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Things worth reading: 23rd March 2020

Chris Skinner

Things we’re reading today include … UK lenders banned from repossessing homes amid coronavirus crisis EU states ‘dragging their feet’ over financial transparency, report finds Advancing bank tech ‘broadens hack attack surface’ Economists told us what a pandemic could do. Who listened? | Torsten Bell Global economy will suffer for … The post Things worth reading: 23rd March 2020 appeared first on Chris Skinner's blog.

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Walmart Enacts No-Touch Protocols

PYMNTS

Walmart is enacting no-touch procedures so that customers can shop more safely during the coronavirus outbreak, according to a report by USA Today. Shoppers who buy items through Walmart Pay won’t have to touch the screen anymore, and instead will be able to scan a QR code and pay from an app on their phone. For pickup, customers can simply open their trunks and an employee will load the groceries in, and they won’t ask for a signature.

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Stimulus Bill Expands SBA 7(a) Opportunities for Financial Institutions

Abrigo

Key Takeaways Financial institutions have an opportunity to participate in a huge expansion of SBA lending programs under a stimulus package expected to be voted on by the Senate. The new loan program would lift certain requirements for borrowers, such as those related to personal guarantees and collateral. Maximum amounts for SBA Express Loans would increase to $1 million.

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10 Ways to Leverage Buyer Signals and Drive Revenue

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.