Sat.May 23, 2020 - Fri.May 29, 2020

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What happens to customers who don’t want digital?

Chris Skinner

Living in a digital world, it’s hard to imagine being disconnected. Yet, some people are. According to a recent survey by Which? Magazine, four percent of consumers don’t have a mobile phone. Personally, I cannot imagine living without a mobile phone, but some people are happy to be off the … The post What happens to customers who don’t want digital?

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Open Banking—lessons in technology, security and APIs

Accenture

As I mentioned in my last post, the journey to Open Banking has been long and full of challenges for most banks in Europe. One of the main reasons it took so long to define the Regulatory Technical Standards (RTS) is the challenge around technology and the development of the necessary application program interfaces (APIs)…. The post Open Banking—lessons in technology, security and APIs appeared first on Accenture Banking Blog.

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How remote tellers may change the banking experience

Payments Dive

RBR associate Daniel Dawson explains why video banking may provide a solution for financial institutions concerned about social distancing when they finally reopen.

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Two Perficient Colleagues Recognized in CRN’s 2020 Women of the Channel

Perficient

Perficient is excited to announce that CRN ® , a brand of The Channel Company , has named Lynn Brading , director of Digital Experience Alliances, and Liz Stuart , alliance director for Emerging Solutions, to its esteemed 2020 Women of the Channel list! “We are honored that CRN has recognized these two women as thought leaders in the IT channel, and we commend them for this achievement,” said Jeff Davis , chairman and CEO, Perficient.

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Fall In Love With the Month-End Close

It's the time of year to give our close process some TLC. Join us in this one hour webinar where we discuss how to adopt leading practices and infuse technology into the month-end close process to improve our experience and increase our productivity during month-end and quarter-end close. Learning Objectives: This course's objective is to understand how the month-end close can be improved with automation and adoption of leading practices.

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The future of payments post-pandemic (free research report)

Chris Skinner

During this quite period of time, it’s a good time for reflection and I was lucky enough to be commissioned to produce some research on how European FinTech influencers see the future of payments post-pandemic. I’m releasing the report today and here’s the opening summary: When the Covid-19 pandemic hit … The post The future of payments post-pandemic (free research report) appeared first on Chris Skinner's blog.

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Diebold Nixdorf talks the future of self-service banking after COVID-19

Payments Dive

Simon Powley, head of global advisory consultant services with Diebold Nixdorf, addresses how self-service and omnichannel banking will affect financial institutions following the COVID-19 pandemic.

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Getting Patients to Come Back: Salesforce Revenue Recovery for Healthcare Providers

Perficient

From crisis to recovery, healthcare providers have been on the front lines for months, protecting the health, safety and well-being of communities nationwide. But as restrictions are lifted and doors are reopened, there’s another big challenge on the horizon for many healthcare systems. The big question: when will patients come back – and how quickly?

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This is no Black Swan

Chris Skinner

As the coronavirus gripped Europe and America in March and April, it was clear that banks had a number of issues to deal with. Suddenly shuttering branch doors, closing head office and asking staff to stay at home, became the modus operandi for all. This is something that no major … The post This is no Black Swan appeared first on Chris Skinner's blog.

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Using Sensors And IoT To Thwart Home Invasions (Of Privacy)

PYMNTS

To monitor a home and to make sure all is safe and secure means you have to monitor the people and the activities inside. How to do that without destroying privacy in the age of work from home, shop from home, do-everything from home? In the age of connected devices, it may be that the sensor can go a long way toward eliminating that all standby, the unblinking eye of the camera — always on, and perhaps intrusive.

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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

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This PPP Forgiveness Staffing Model Could Help You Out

South State Correspondent

It is around this time that many banks are trying to determine the amount of staff and effort that will be required to process all their PPP Forgiveness Applications that are now ready to be filed. Late last Friday, the SBA issued new Final Rules that further outlines what is expected from borrowers and banks that also helps in building this model. To help banks, we put together the below data and model to help answer the question – How many bankers will I need for this effort and for how long.

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Auditing With Spring Data JPA

Perficient

Auditing with Hibernate Envers is a small thing to implement but is the easiest way to audit persistent data in a Spring Boot application. However, Envers is opinionated and may not meet data auditing requirements for your organization, such as audit table schema design or content. Spring Boot applications that require more flexible auditing capabilities can implement auditing using Spring Data JPA.

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The Finanser’s Week: 18th May 2020 – 24th May 2020

Chris Skinner

The main blog headlines are … Here’s what the new normal looks like There’s lots of talk about civil unrest, an unjust society, the need for a universal basic income, a change in attitude towards everything from capitalism to socialism to democracy to inclusion. Good discussions but hard to know … The post The Finanser’s Week: 18th May 2020 – 24th May 2020 appeared first on Chris Skinner's blog.

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Why ?Dining Out? Is About To Become A Much More Literal Term

PYMNTS

Memorial Day weekend is upon us – which means here in the United States, summer is officially setting up to begin. Sort of. With the outbreak of an international pandemic, our summer plans have been rather modified, as consumers seem to be considering what the safest summer plans might be, and opting to tread a bit differently than they have in the past. .

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The Role of Automation in Commercial Lending

Automation is changing the game for commercial lenders, offering a clear path to competitive advantage in 2025. Rising costs, outdated workflows, and manual data entry slow growth and impact borrower satisfaction. Automation addresses these challenges, reducing costs, speeding up loan cycles, improving accuracy, and elevating borrower experiences. With market uncertainty easing, now is the time to act—waiting until loan volumes rebound leaves lenders unprepared and struggling to compete.

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Data-driven planning helps businesses remain agile

Bobsguide

Between storms Dennis, Ciara and Jorge and the global outbreak of the novel Coronavirus, global disruption has sent shockwaves across economies in the first half of 2020. Meanwhile, UK businesses are still scrambling to prepare for the real Brexit coming at the end of the year. This complex and.

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14 Reasons Why You Should Grow Your Pega Career at Perficient

Perficient

If you’ve driven a car, used a credit card, submitted a claim, or performed countless other everyday tasks, you’ve likely interacted with Pega. But what is it like to build those solutions, and better yet, why would someone want to build those solutions as part of the Pega team at Perficient? . According to our clients , our Pega team is top notch. But if you really want to get to the heart of what we do, keep reading to learn what our employees say about working on the Pega team at Perficient.

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When a FinTech CEO steps down (#Monzo)

Chris Skinner

In any business, there are different movers and shakers. Some can create momentum; some can maintain momentum; some create ideas; some kill ideas; some run the business; some change the business; and so on and so on and so on. I’m an ideas guy. I could never run a business. … The post When a FinTech CEO steps down (#Monzo) appeared first on Chris Skinner's blog.

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Green Dot To Launch Mobile Banking For US Immigrants

PYMNTS

Welcome Technologies , which works to aid immigrants as they integrate into life in a new country, is partnering with Green Dot for the PODERCard, which will help U.S. Hispanic immigrants access digital banking services, according to a press release. Less than half of U.S. Hispanic immigrants have access to actual banking services, the release states, citing an FDIC survey.

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Outsource With Confidence for RDC Program Success

Remote Deposit Capture (RDC) clients are more likely to use additional treasury services and maintain larger deposits. However, poor customer experiences—particularly if they delay deposits—can compel RDC clients to take their business elsewhere. This eBook makes the case for outsourcing RDC operations to a proven managed services partner. This approach helps Treasury Departments with limited resources provide excellent client experiences that result in higher retention and productivity rates.

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Top Tips to Stay Compliant in Today’s Digital World

Jack Henry

I think everyone can agree that 2020 has been a challenging year. Many banks and credit unions have turned to their digital platforms to stay engaged with their customers/members during the COVID-19 pandemic. Now is the perfect time to review compliance concerns as they apply to your digital platforms.

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Cycle Counting: How to effectively use – Item vs. Location

Perficient

Cycle Counting is a key part of effective controls to maintain the accuracy and overall cost of Inventory. Physical Inventory Counts are critical to managing inventory accuracy and reporting on shrinkage. Effective Cycle Counting can eliminate or greatly reduce the need for Physical Inventory counting. Inventory accountants need to confidently and accurately report these numbers to investors and banks.

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What happens if consumers stop consuming?

Chris Skinner

I saw an interesting article the other day: I Don’t Feel Like Buying Stuff Anymore … our economy is built on Americans of all class levels buying things. What happens when the ability — and desire — to do so goes away? It’s theme is that when stuck at home … The post What happens if consumers stop consuming? appeared first on Chris Skinner's blog.

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How To Keep Fraudsters From Scamming Banks Across Every Nook And Channel

PYMNTS

More consumers are turning to the omnichannel offerings of banks and credit unions (CUs) as they follow stay-at-home mandates, and cybercriminals are eager to launch attacks that make use of these channels. Account takeovers (ATOs) rose 347 percent from 2018 to 2019 — a problem that will only worsen if financial institutions (FIs) are not vigilant. Fraudsters seek to fly under the radar by stealing information through one channel that they then use to execute ATOs or other attacks.

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It Takes Two to Tango

With automation, you’ll reduce errors and save valuable time, allowing you to focus on what really matters: strategic analysis and insightful decision-making. Picture accurate financial reports ready at your fingertips, giving you the confidence to tackle business challenges head-on. Embracing automation not only boosts productivity but also elevates your role from number cruncher to closing rockstar.

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Restaurants’ coronavirus tech could stick around post-lockdown

Payments Source

The coronavirus shutdowns have tossed businesses into disarray in numerous ways, most notably the tricky transactions that come with operating a restaurant as a drive-through for the first time.

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Video: Improving Customer Experience with VMware Tanzu Application Service

Perficient

Consumers want to be connected to the right people and the right information immediately. As a digital media and communications solutions provider, Intrado develops technology to make that a reality for consumers. They provide a wide variety of technology solutions for their customers including communication services. If you’ve ever filled a prescription or reset your modem via text message, you’ve probably used the software they’ve written.

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Things worth reading: 27th May 2020

Chris Skinner

Things we’re reading today include … Economy on track for rapid V-shaped recovery, says Bank of England chief economist Lloyds Bank postpones redundancies until October Buy now, pay later pulls in Tencent and Alibaba Dimon says no immediate return of share buybacks New York Stock Exchange reopens two months after … The post Things worth reading: 27th May 2020 appeared first on Chris Skinner's blog.

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Amazon Eyes Zoox Acquisition For Autonomous Cars

PYMNTS

Amazon is in talks to buy self-driving car startup Zoox in a move that would advance the eCommerce giant’s reach in autonomous vehicle technology, according to a Tuesday (May 26) report in the Wall Street Journal (WSJ), citing sources familiar with the matter. In a 2018 funding round, Zoox was valued at $3.2 billion; a sale now would likely reflect a decreased valuation.

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10 Ways to Leverage Buyer Signals and Drive Revenue

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.