Sat.Aug 29, 2020 - Fri.Sep 04, 2020

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How open source can help banks combat fraud and money laundering

BankInovation

Compliance with anti-money laundering and fraud standards, laws, and regulations is a familiar topic to financial institutions. After all, some of the rules and processes banks have had to deal with go back 20, 30, or even 40 years, including: The Bank Secrecy Act, passed in 1970, requires U.S. financial institutions and agencies of foreign […].

Fraud 90
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The 5 most important steps to developing a successful embedded bank experience

BankInovation

As a bank, your customers’ expectations are shifting and they’re demanding integrated experiences. Brett King, one of the world’s best-known influencers in the financial sector, stated that friction is the single most disruptive force in banking. That is to say, financial institutions that fail to integrate banking capabilities into their client’s everyday lives, will slowly […].

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Here is the Biggest Problem Banks Face with PPP Forgiveness Processing

South State Correspondent

There is no surprise that you can only do so much when it comes to educating PPP borrowers. We have produced a comprehensive website, executed a detailed email campaign, conducted a series of webinars, produced videos, have a Getting Started Guide, and distributed a checklist - still, borrowers remain deficient in completing their application accurately.

Video 353
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What Restaurants and Bars Can Teach Us about Commerce User Experience

Perficient

There are many important aspects to consider when looking at re-platforming or re-vamping your commerce storefront. One of these aspects that almost always comes into play is user experience, and for good reason. At a high level, we ecommerce professionals know the importance of keeping the look and feel of a site fresh – but what’s the real reason behind this intuition?

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Fall In Love With the Month-End Close

It's the time of year to give our close process some TLC. Join us in this one hour webinar where we discuss how to adopt leading practices and infuse technology into the month-end close process to improve our experience and increase our productivity during month-end and quarter-end close. Learning Objectives: This course's objective is to understand how the month-end close can be improved with automation and adoption of leading practices.

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Getting in contact with contact-less cards

Payments Dive

The world of payments is changing and what was once a preferred way to pay, with a debit or credit card, is being overtaken by the contactless and card-not-present methods. Was the pandemic to blame or is something more?

Cards 493

More Trending

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Open Banking: KPIs to track for a secure ecosystem

Accenture

In this blog series, I’ve been highlighting the top key performance indicators (KPIs) that banks should be tracking to measure the success of their Open Banking initiatives. My last post covered the KPIs for business-value and customer-experience outcomes in Open Banking. Today, I want to delve into another important area—the ecosystem of developers, platforms and….

Security 312
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Microsoft Teams Updates (September 2020)

Perficient

As the school year begins, many of you may find yourselves doing your learning remotely via Microsoft Teams. With that said, its always a good idea to keep up to date on the latest and greatest additions to Teams, so you can use Teams to its fullest potential. In today’s blog, we’ll be highlighting some of the biggest updates for the month of September!

Video 539
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Can self-service technology securely reduce COVID-19 risk?

Payments Dive

Can people be sure that self-service devices are being properly maintained to reduce the risk of spread of coronavirus? Technology that allows consumers to control kiosks remotely holds an important clue.

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Cloud Banking Next Step In FI Modernization

PYMNTS

With estimates that over 500 billion real-time payments will be processed over the next five years, the race is on for upgrades and integrations that allow financial institutions (FIs) and their clients to participate in a real-time payments space that is expected to reach nearly 53 billion real-time payment transactions by 2024. The FI’s Guide to Modernizing Digital Payments , done in collaboration with Red Hat , details developments in real-time payments, providing insights and direction for F

Payments 338
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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

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How CFIs Can Remain Relationship-Focused in a Digital World

Abrigo

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. Technology can create efficiencies that allow them to reimagine customer interactions moving forward. The PPP might have been the first time many community financial institutions saw such clear returns on digitization investments, but the same automation and efficiency gains can

Lending 259
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An Opportunity to Get Your Clinical One Questions Answered

Perficient

Through our upcoming fireside chat with Perficient’s Mike Grossman, GM, Life Sciences, and Oracle’s Jim Streeter, Global VP, Life Sciences Product Strategy , we are really aiming to clarify some fundamental questions relating to Oracle’s Clinical One and what this platform approach could mean for our clients. . They are going to get right back to the basics of why it is beneficial to invest time and money implementing a unified platform rather than continuing to upgrade individual

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Next-gen central banking | Pillar 4: Communicate effectively

Accenture

Pillar 4: Communicate effectively Communication is critical in ensuring that central banks can carry out their mandates effectively on a range of topics. These include: regulation and monetary policy, consumer protection, fraud and Anti-Money Laundering (AML), the national economic outlook, the financial sector’s outlook (for international agencies and global regulators), emerging technologies and innovation (for….

Policies 222
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Re-Examining The Role Of Correspondent Banking

PYMNTS

More money crossing borders digitally. Fewer correspondent banks to move that money. And the hallmark of that money movement — a lack of transparency and speed. What might replace a clunky system in a world where payments are becoming ever more global? The Bank for International Settlements (BIS) said in a recent report that the number of correspondent banks — where banks and financial institutions (and domestic payment systems) are linked together — slipped 3 percent in 2019 vs. 2018 and decl

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The Role of Automation in Commercial Lending

Automation is changing the game for commercial lenders, offering a clear path to competitive advantage in 2025. Rising costs, outdated workflows, and manual data entry slow growth and impact borrower satisfaction. Automation addresses these challenges, reducing costs, speeding up loan cycles, improving accuracy, and elevating borrower experiences. With market uncertainty easing, now is the time to act—waiting until loan volumes rebound leaves lenders unprepared and struggling to compete.

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Accessibility emerges as a commercial differentiator

Bobsguide

The global pandemic and lockdowns have compounded awareness of how technology enables consumers to stay connected to goods and services in a digital age. And companies are responding – according to a June study by IFS, 70 percent of firms globally are increasing or at least maintaining their.

Study 200
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The “Ultimutt” Showdown to Celebrate International Dog Day

Perficient

The move to remote work during the COVID-19 pandemic has altered many aspects of our Perficient colleagues’ daily lives. Some of these changes have been hard to adjust to, while others have been a positive change. One of the best changes is the extra time we get to spend with our favorite furry friends! A few weeks ago we highlighted the coolest cats in the Perficient family.

St. Louis 538
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Q2 2020: US credit card issuer snapshot

Accenture

Key themes The spending effects of the pandemic were fully felt in Q2 as most issuers report large declines in purchase volume between 15-30%, and receivables decline between 3-17% YoY. Alliance Data and American Express, in particular, experienced a 30%+ decline in spend YoY, driven by the headwinds of store-based retail (ADS) and T&E sectors….

US 222
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PayPal Launches iZettle Food & Drink In The UK

PYMNTS

PayPal has launched its iZettle Food & Drink app, the point of sale (POS) platform for iOS to support food and drinks service in the U.K. The app was crafted to support the hospitality industry including restaurants, cafes and pubs for a fast and easy way to pay the check. England’s food and drink sector was one of the hardest hit by lockdowns. Sales fell by 87 percent from April through June.

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Outsource With Confidence for RDC Program Success

Remote Deposit Capture (RDC) clients are more likely to use additional treasury services and maintain larger deposits. However, poor customer experiences—particularly if they delay deposits—can compel RDC clients to take their business elsewhere. This eBook makes the case for outsourcing RDC operations to a proven managed services partner. This approach helps Treasury Departments with limited resources provide excellent client experiences that result in higher retention and productivity rates.

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How CFIs Can Remain Relationship-Focused in a Digital World

Abrigo

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. Technology can create efficiencies that allow them to reimagine customer interactions moving forward. The PPP might have been the first time many community financial institutions saw such clear returns on digitization investments, but the same automation and efficiency gains can

Lending 195
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Who is Coming After Gen Z and What Will They Expect from a Customer Experience?

Perficient

The spending power of Generation Z is predicted to outmatch all the generations before it but it’s never too early to start understanding and planning for capabilities that will be expected from the generation coming next. But who are they? What will they expect from an experience given how they grew up under the influence of Millennials (their parents)?

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FIS marketing chief had just 40 days to get the post-$43B merger branding right

Payments Source

FIS' purchase of Worldpay in 2019 required Ellyn Raftery, the company's chief marketing and communication's officer, to reshape its brand to showcase the strengths of both companies — all while a major global pandemic hastened her timeline.

Branding 174
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How Retailers Can Ride The Rise Of Mobile Wallets

PYMNTS

Mobile payments have long been billed as the next big thing. Starting with the release of Apple Pay in 2014, there was a veritable rush of proprietary mobile wallets sent to market, a host of “. Pays” for consumers to choose from. The problem, Brett Narlinger , Blackhawk Network ’s head of global commerce, told Karen Webster, is that most consumers weren’t really looking for a new payments form factor that they could only use on certain devices or at a short list of places.

Mobile 289
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It Takes Two to Tango

With automation, you’ll reduce errors and save valuable time, allowing you to focus on what really matters: strategic analysis and insightful decision-making. Picture accurate financial reports ready at your fingertips, giving you the confidence to tackle business challenges head-on. Embracing automation not only boosts productivity but also elevates your role from number cruncher to closing rockstar.

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3 Ways SBA Lending After PPP Can Help Banks, Credit Unions Grow, Mitigate Risk

Abrigo

Key Takeaways Most financial institutions have implemented technology to help handle Paycheck Protection Program (PPP) loans. Lenders leveraging that technology to provide SBA loans after PPP can add products, grow customers, and add portfolio stability. Lenders restructuring existing loans with SBA funding should move quickly before financials deteriorate.

Lending 195
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Driving Contact Center Innovation in Uncertain Times

Perficient

Times of upheaval like this brings constant challenges that often have to be dealt with in a timely fashion. It’s also a great time to think about innovation. You are probably seeing the pain points for both your contact center and your customers more clearly than ever. You can find plenty of blogs and articles discussing all the ways COVID has caused disruption in the customer engagement space: long waits, remote agents, overwhelmed capacity, and on-premise limitations to name a few.

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Walmart’s answer to Amazon Prime is a high-tech balancing act

Payments Source

Walmart’s membership service undercuts Amazon Prime on price and offers myriad perks, including access to streamlined checkout and deliveries — two areas where Walmart has struggled in the past.

Mobile 173
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SPAC Investor Ackman In Limited Talks With Stripe For IPO

PYMNTS

Billionaire investor Bill Ackman said he's had preliminary discussions with Airbnb and Stripe , among others, about helping them to go public, Bloomberg reported. The process would involve them going through a merger with Ackman's blank-check company. Airbnb didn't get anywhere with Ackman before the popular home vacation rental app ended up seeking a traditional initial public offering (IPO), which it said it ultimately preferred to Ackman's method — although it hasn't ruled out a merger with A

Report 284
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10 Ways to Leverage Buyer Signals and Drive Revenue

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.