Sat.Nov 28, 2020 - Fri.Dec 04, 2020

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Why The Future Of Corporate Banking Is All About Connectivity

PYMNTS

For all of the innovation that's occurred in the banking landscape, it's often consumers – not corporates – that benefit from the latest technologies. While FinTech innovators continue to drive competition with a focus on product functionality and an optimal end user experience, businesses are often forced to use outdated tools, according to Frank Dux , managing director of CoCoNet.

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Manage Third-Party Risk in Your Cybersecurity Strategy with These 3 Tips

Jack Henry

Third-party vendors play a significant role with community financial institutions (FIs), enabling banks and credit unions to deliver essential products and services to consumers. Third-party vendors can be indispensable but they can also be a weak link in your cybersecurity strategy.

Strategy 128
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Good Customer Service, Does it Create Good Customer Experiences?

Perficient

Amid the COVID-19 pandemic, businesses have had to transform how they interact and assist their consumers completely. Many retail or consumer goods businesses have had to switch from traditional, in-person shopping experiences to digital buying. This transition is never the easiest for either party, but businesses must adapt and step up their game when accommodating and providing a seamless shopping experience for their customers.

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How to streamline payables for the back-end of business

Payments Dive

Accounts payable is a necessary point of improvement for companies wanting to take their business further, yet it's often the last area to be streamlined. Rob Israch, CMO at Tipalti shares his insight on what companies should be doing to continue growth.

How To 405
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Fall In Love With the Month-End Close

It's the time of year to give our close process some TLC. Join us in this one hour webinar where we discuss how to adopt leading practices and infuse technology into the month-end close process to improve our experience and increase our productivity during month-end and quarter-end close. Learning Objectives: This course's objective is to understand how the month-end close can be improved with automation and adoption of leading practices.

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Dimensions of disruption in payments

Accenture

In the first post in this series, we looked at the major trends driving disruption in payments today. This time, we’ll look at how these trends will actually impact the industry by geography and by payments instrument. The findings presented here all come from the new Accenture Payments Disruptability Index, which was created through analysis…. The post Dimensions of disruption in payments appeared first on Accenture Banking Blog.

Payments 368

More Trending

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Microsoft Teams Updates (December 2020)

Perficient

Happy holidays to everyone, and welcome to December! Microsoft has been working diligently to get everyone some great new updates before the end of the year. In this blog, we’ll cover some of the biggest updates announced this month around Teams meetings, calling, and collaboration! Meetings. AI-based noise suppression. I cannot emphasize how excited I was to see this update hit my client.

Meeting 520
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Ensuring customer satisfaction through AI

Payments Dive

Artificial intelligence has gotten a great deal of interest since the coronavirus pandemic hit. Mobile Payments Today interviewed president and CEO of Rekor, Robert Berman, on an AI Powered Drive Through Platform his company worked on with Mastercard and how that platform can add a new dimension to the customer experience.

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Want to improve the auto and equipment loans experience? Look to the cloud

Accenture

Equipment and auto finance organizations have been slower than many other lenders to adopt cloud—the average bank today has more than half of its workload in the cloud, according to Accenture’s report, “The Cloud Imperative for Banking”. Now that customers essentially expect lenders and lessors to offer seamless, digital services, because of market changes driven….

Marketing 244
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Stripe Capital Extends Business Lending To Online Platforms

PYMNTS

Payments giant Stripe is taking Stripe Capital , its push into online business finance and lending, to the next level. Stripe Capital first got off the ground in September 2019, offering customers and businesses financing options through its online platform. On Tuesday (Dec. 1), Stripe went live with the next phase in its business lending campaign, which enables online platforms to offer financing to their business customers through Stripe Capital.

Capital 302
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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

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More Than a Brand Steward: The Redefined Role of CMO

Perficient

There is no doubt that the role of the Chief Marketing Officer (CMO) has changed significantly in the past decade. Once held up as a maven of creativity and brand, today’s technologies, customers, and pace of business demand CMOs have a wider handle on a variety of skill sets and a much deeper business acumen in order to move their team from cost to profit centers.

Branding 378
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Holiday season 2020: Get ready for change

Payments Dive

Steve Villegas, VP of Payment Partnerships, North America at PPRO takes a close look at the upcoming holiday season and ways merchants need to pivot in order to stay competitive.

America 365
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3 ways middle market banks can bend the cost curve

Accenture

Middle market bank leaders are having a debate with themselves. They need to improve their numbers. But they know that the downside of slash-and-burn cost cutting is that costs come back like weight lost on a fad diet. But the pandemic and the economic outlook make uncertainty the only thing that feels certain these days.…. The post 3 ways middle market banks can bend the cost curve appeared first on Accenture Banking Blog.

Marketing 244
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Libra Launch Signals Sparks Between Big Tech, Central Banks On Digital Currencies

PYMNTS

With apologies to T.S. Eliot: This is the way Libra launches — not with a bang, but a whimper. It’s been more than a year in the making — with no shortage of caution and criticism by lawmakers and regulators here in the states and in Europe — but Libra, the digital currency backed by Facebook and a revolving cast of other tech firms, could debut as early as next month.

Course 293
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The Role of Automation in Commercial Lending

Automation is changing the game for commercial lenders, offering a clear path to competitive advantage in 2025. Rising costs, outdated workflows, and manual data entry slow growth and impact borrower satisfaction. Automation addresses these challenges, reducing costs, speeding up loan cycles, improving accuracy, and elevating borrower experiences. With market uncertainty easing, now is the time to act—waiting until loan volumes rebound leaves lenders unprepared and struggling to compete.

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[Podcast] Revenue Resilience on Becker’s Healthcare Podcast

Perficient

In a new episode of Becker’s Healthcare Podcast, Paul Griffiths , General Manager of Digital Health Solutions, joins Brian Zimmerman, Custom Content Editor with Becker’s Hospital Review. Gain insights on: Why placing an emphasis on revenue recovery is often shortsighted. Who owns the patient experience in a health system. Why cross-functional perspectives have become more important in healthcare business and finance decisions.

System 348
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The Pandemic May Not be Derailing CECL Plans – But Many Institutions Still Risk Serious Delays

Abrigo

2023 CECL adopters vary in transition progress Financial institutions face considerable questions and obstacles in regard to their transition to CECL. You might also like this webinar on CECL in economic downturns. WATCH NOW. Takeaway 1 The coronavirus pandemic has added complexity, but it hasn't completely derailed CECL efforts for most FIs. Takeaway 2 It appears financial institutions vary greatly on their current implementation progress.

Data 195
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Q3 2020: US credit card issuer snapshot

Accenture

Key themes Purchase volume experienced a significant rebound in Q3 relative to Q2, as pandemic lockdowns generally eased during the quarter; spend has not yet recovered to pre-pandemic levels – all issuers reported negative YoY growth. Alliance Data and American Express, which were among the most impacted by pandemic lockdowns, showcased the largest QoQ spend….

US 222
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PayPal’s Bitcoin Backing Proves Crypto Is Ready For Prime Time (And Grandma)

PYMNTS

When PayPal announced recently that its 350 million users can deposit bitcoin and other cryptocurrencies in their accounts and spend it at 26 million merchants next year, it was characterized as the inevitable advance of digital currency. Daniel Gouldman , CEO of crypto-banking platform operator Ternio , told Karen Webster that PayPal’s endorsement is a major step in crypto’s quest to go mainstream.

Bitcoin 292
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Outsource With Confidence for RDC Program Success

Remote Deposit Capture (RDC) clients are more likely to use additional treasury services and maintain larger deposits. However, poor customer experiences—particularly if they delay deposits—can compel RDC clients to take their business elsewhere. This eBook makes the case for outsourcing RDC operations to a proven managed services partner. This approach helps Treasury Departments with limited resources provide excellent client experiences that result in higher retention and productivity rates.

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Microsoft Teams as a Platform and Microsoft 365 Apps to DevOps Maturity Model

Perficient

Microsoft Teams is the modern hub for Teamwork. It’s the place to chat with your team, connect to meetings and gather notes, it helps manage and provide a single interface for your tasks and projects and work teams. The best part is the extensibility and focus of bringing enterprise line of business systems together as well. Working with Chris Barber we put together a Maturity Model to help customers improve adoption, but also evaluate the stages to platform adoption for Teams as an app

Community 340
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Possible Changes in BSA Requirements – Agencies Issue Notice of Proposed Rulemaking

Abrigo

Notice of proposed rulemaking (NPR). Proposed amendments would modify two. BSA rules. The Federal Reserve Board and the Financial Crimes Enforcement Network (FinCEN) (the Agencies) jointly issued a notice of proposed rulemaking (NPR). The October 23, 2020 proposed amendments, if passed, would modify two rules that have been part of the Bank Secrecy Act (BSA) regulations since 1995.

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What does 2021 hold for digital financial services?

Bobsguide

1. More financial regulators will authorise onboarding via automated biometrics. Within the next 12 months, banking regulators in global territories – including Europe and the Far East – will authorise the use of automated biometrics instead of video calling for remote Know Your.

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Hack Of C-Suite Email Addresses Portends Surge In BEC Fraud

PYMNTS

A hacker is reportedly selling information from hundreds of C-suite executives' Microsoft -based email accounts, according to a report from Engadget. The targets spanned CEOs, vice presidents and directors, and included "the chief of a mid-sized American software company, the president of a U.S. apparel maker and the CFO of a European retail chain," according to Engadget.

Fraud 290
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It Takes Two to Tango

With automation, you’ll reduce errors and save valuable time, allowing you to focus on what really matters: strategic analysis and insightful decision-making. Picture accurate financial reports ready at your fingertips, giving you the confidence to tackle business challenges head-on. Embracing automation not only boosts productivity but also elevates your role from number cruncher to closing rockstar.

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Caching Service Layers in Episerver

Perficient

When building highly performant web applications, it’s always important to consider your caching strategy. There are some generic things you can do to make your overall website faster (such as setting efficient client-side cache policies ), but often times a much overlooked performance pitfall involves making too many API calls. Luckily, Episerver’s Object Caching can help you avoid this trap.

System 332
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PPP Instructions for SBA Forms 3509, 3510 Released on Forgiveness Platform

Abrigo

Key Takeaways The SBA released Paycheck Protection Program (PPP) lender instructions for the Form 3509/3510 Loan Necessity Questionnaire. Lenders will need to manually enter each borrower’s responses to the questionnaire on the SBA Forgiveness Platform. Several banking and business groups have called on the SBA to suspend the use of the forms due to concerns about them.

Lending 195
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Growth of QR codes raises need for security awareness

Payments Source

Whenever a technology moves into the payments or financial data ecosystem, it alerts fraudsters to probe it more intensely — and ultimately, figure out a way to use it as an attack vector.

Security 160
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JPMorgan Forecasts Record Online Holiday Shopping Season

PYMNTS

J.P. Morgan Chase said that brisk Black Friday and Cyber Monday sales are likely indicators of a record-breaking eCommerce holiday shopping season. J.P. Morgan Merchant Services’ combined in-store and eCommerce payments were up 15 percent over last year’s Black Friday weekend, “a sign that the pandemic did little to curtail spending as the holiday shopping season began,” Doug Smith, executive director of J.P.

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10 Ways to Leverage Buyer Signals and Drive Revenue

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.