Sat.Jun 13, 2020 - Fri.Jun 19, 2020

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Cyber fraud surges as COVID-19 changes banking, e-commerce

Payments Dive

As millions of Americans have shifted their daily workplace and shopping to remote online networks and mobile devices, a new wave of cyber threats have emerged focused on targeting banks, e-commerce and other daily financial activities.

Fraud 484
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Robinhood’s sad story, sorry

Chris Skinner

I was sitting and thinking that I’ve been a bit negative in my recent posts. I don’t like being negative as I’m an optimist. So I determined that today I must write a cheerful story … whoops! failed. Instead, I woke up to the news that a young man had … The post Robinhood’s sad story, sorry appeared first on Chris Skinner's blog.

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Did coronavirus permanently increase merchants’ transaction costs?

Payments Source

E-commerce sales boomed during the height of the coronavirus when consumers were stuck at home, and merchants had no choice but to accommodate the surge. But some retail industry observers are concerned about potential long-term costs from the pandemic.

Retail 143
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Strengthening Our Global Delivery Capabilities with PSL

Perficient

We’re excited to announce that Perficient has expanded to South America with the acquisition of Productora de Software S.A.S. (PSL), a nearshore software development company based in Medellin, Colombia. With this acquisition, Perficient furthers our commitment to optimized global delivery as an approach to help lower delivery costs while maintaining high quality.

Software 617
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Fall In Love With the Month-End Close

It's the time of year to give our close process some TLC. Join us in this one hour webinar where we discuss how to adopt leading practices and infuse technology into the month-end close process to improve our experience and increase our productivity during month-end and quarter-end close. Learning Objectives: This course's objective is to understand how the month-end close can be improved with automation and adoption of leading practices.

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Digital regulators are a new norm in financial services

Accenture

Digital financial services are clearly impacting banks. But they are also forcing central banks and regulators to rethink and restructure their approaches to becoming resilient, adopting new technologies, leveraging data and constructing an agile operating model, all while providing regulatory services. Hence, regulators need to step up to stay relevant in the digital economy.

More Trending

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New PPP 3508 Forgiveness Applications Include ‘EZ’ Form; No Blanket Forgiveness

Abrigo

Key Takeaways New PPP loan forgiveness applications are out from the SBA, including an EZ Form 3508 aimed at streamlining the process. Neither of the new forgiveness application forms nor revised guidance mentioned any kind of “blanket forgiveness” for PPP loans under a certain dollar amount. Lenders and borrowers also received updated guidance on compensation amounts eligible for forgiveness over the extended 24-week period.

Lending 293
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One Tool to Configure Them All: Sling RepoInit

Perficient

One tool to configure them all, one tool to define them, One tool to initialize them all and in the repository bind them. -->. The core paradigm for the Java Content Repository (JCR) , the repository for Adobe Experience Manager (AEM) is Everything is Content. This principal drives the flexibility which made AEM a market-leading solution. It does, however, come with a downside, managing the initial repository state is challenging since the repository state is a combination of the content, code a

Tools 601
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Celebrity Event Planner Colin Cowie On How ‘Hospertainment’ Can Save The Events Business

PYMNTS

It hasn’t been a good year for hospitality and events, with the pandemic shutting down travel, large gatherings, venues and the desire to be physically close to other people. Burning Man has been canceled, Coachella was delayed and then canceled, there will be no Iowa State Fair and the $300 billion global wedding industry is almost entirely stalled.

Iowa 285
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Is the whole system about to fail?

Chris Skinner

I’m a simple guy. I don’t trade or invest much. That may seem surprising for a FinTech guy, but most of what I’ve invested in seems to lose value. As a result, I collect rare comics instead as Batman, Spiderman and Ironman are forever. That being said, I do follow … The post Is the whole system about to fail? appeared first on Chris Skinner's blog.

System 383
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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

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Sustainable finance starts with data and technology

Accenture

At present, the lack of disclosure of environmental, social and governance (ESG) data by many corporations creates asymmetric information. Research from Accenture, Hermes and non-profit disclosure advocate CDP identified environmental risks with a combined potential impact of $699bn. Despite the immense value at stake, 40 percent of businesses fail to capture or report the financial….

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Top 10 Tips for Microsoft Teams

Perficient

Teams has matured quite significantly from its release date back in 2016. Throughout those years I’ve come across many features that I’ve found essential for work, so I’ve compiled a list of the top ten Teams tips (wow that’s a tongue twister) that you can use to get the most out of Teams! . Send an email to a channel. Many people may not know this, but each channel in Teams has its own email address.

Meeting 500
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Walmart Tests Store Without Cashiers As COVID-19 Accelerates Change

PYMNTS

Whether cashiers go the way of the horse and buggy could hinge on an experiment Walmart is running in Arkansas. The largest brick-and-mortar retailer in the United States is replacing its traditional, cashier-staffed checkouts with self-checkout registers at its store in Fayetteville, Ark., according to local news reports. The aim is to speed up checkout lines while reducing contact, a Walmart spokesperson told KNWA/KFTA, with employees stationed nearby to help shoppers who run into any problems

Arkansas 280
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The Finanser’s Week: 8th June 2020 – 14th June 2020

Chris Skinner

The main blog headlines are … Are banks too full of testosterone? There’s no logical reason for this, but I’ve decided the second week of June is women’s week. It’s a week to celebrate diversity, or the lack of diversity, in finance and technology. So, this week’s blogs are all … The post The Finanser’s Week: 8th June 2020 – 14th June 2020 appeared first on Chris Skinner's blog.

Maine 317
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The Role of Automation in Commercial Lending

Automation is changing the game for commercial lenders, offering a clear path to competitive advantage in 2025. Rising costs, outdated workflows, and manual data entry slow growth and impact borrower satisfaction. Automation addresses these challenges, reducing costs, speeding up loan cycles, improving accuracy, and elevating borrower experiences. With market uncertainty easing, now is the time to act—waiting until loan volumes rebound leaves lenders unprepared and struggling to compete.

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Networld Media employees honor late founder Alan Fryrear

Payments Dive

Alan Earl Fryrear, co-founder and chairman of Networld Media Group, died at the age of 81 on June 10, 2020.

Groups 243
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Conversational Marketing: Old School Meets New School

Perficient

Why Is Everyone Talking about Conversational Marketing? Conversational Marketing, a term originally coined by the company Drift , has taken on many forms and definitions over the past few years. If you ask five professional marketers the definition and what ‘makes up’ conversational marketing, you may get five different understandings. Is it a variation of personalization?

Meeting 443
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Visa On How To Make Plastic Cards Sustainable

PYMNTS

Improving the world — and the environment — one (card present) transaction at a time. To that end, Visa said Tuesday (June 16) that it has joined with CPI Card Group to launch a card for Visa cardholders composed of up to 98 percent “upcycled” plastic. The Earthwise High Content Card seeks to help eliminate plastic waste. Drilling down into the compositional details, the upcycled, post-industrial plastic is known as rPETG.

Cards 276
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When is it safe to stop staying in?

Chris Skinner

Sitting at home, as usual, and thinking about life, I realised that my blogs were becoming far more personal and revealing than usual. I don’t post a lot of them, as I think they are too personal and revealing, but it made me realise that this crisis and lockdown has … The post When is it safe to stop staying in? appeared first on Chris Skinner's blog.

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Outsource With Confidence for RDC Program Success

Remote Deposit Capture (RDC) clients are more likely to use additional treasury services and maintain larger deposits. However, poor customer experiences—particularly if they delay deposits—can compel RDC clients to take their business elsewhere. This eBook makes the case for outsourcing RDC operations to a proven managed services partner. This approach helps Treasury Departments with limited resources provide excellent client experiences that result in higher retention and productivity rates.

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Making Qualitative Adjustments and Stress Testing in Uncertain Economic Times

Abrigo

Key Takeaways The unpredictability of the economy has created questions around reporting losses. Without historical data to rely on, institutions can explain why it determined a forecast and provide support for that determination. A financial institution should reflect its belief in the degree of the severity of the economy expected in the next few years.

Lending 195
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How to easily access CRX/DE on Adobe AMS after AEM 6.5.5 upgrade

Perficient

If you are currently on Adobe AMS, AEM 6.5 and have upgraded to Service Pack 5 (AEM version 6.5.5) you might have noticed that you can no longer login to AEM via CRX/DE while accessing AMS environments via direct instance IP. AMS can grant you access to CRX/DE via direct environment IP. This change was implemented in the SP5 update and according to the CSE that our team worked with: “The login and logout buttons have been removed on purpose from CRXDE for security reasons (internal ID: GRA

How To 396
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Visa, Facebook Link Up For Payments On WhatsApp

PYMNTS

Visa is working with Facebook so that consumers can fully use the new payments feature on WhatsApp in Brazil, the global digital payments giant announced on Monday (June 15). “As digital becomes the epicenter of daily life during the global pandemic, being able to move money in real-time is increasingly critical for consumers and businesses,” said Jack Forestell, Visa’s chief product officer, in a statement.

Payments 270
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2020: No Vision (I thought we were an autonomous collective)

Chris Skinner

Like many, I’ve watched 2020 unfold with a mixture of shock and horror. It began with Australian bushfires followed rapidly by the coronavirus pandemic and now the Black Lives Matter demonstrations. My real shock was that there could be so many global demonstrations during a major global lockdown. Do rules … The post 2020: No Vision (I thought we were an autonomous collective) appeared first on Chris Skinner's blog.

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It Takes Two to Tango

With automation, you’ll reduce errors and save valuable time, allowing you to focus on what really matters: strategic analysis and insightful decision-making. Picture accurate financial reports ready at your fingertips, giving you the confidence to tackle business challenges head-on. Embracing automation not only boosts productivity but also elevates your role from number cruncher to closing rockstar.

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How the Pandemic and PPP Have ‘Turbo-charged’ New Business Lending Strategies

Abrigo

Key Takeaways The Paycheck Protection Program (PPP) has been a critical foothold for community financial institutions seeking to obtain and diversify business lending relationships. The key to making the PPP a profitable investment is to deepen these relationships into strong business relationships. Proactive outreach, reimagining the purpose of the branch, and evaluating business lending technology will be critical for PPP lenders and non-PPP lenders post-pandemic.

Lending 195
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Curbside Pickup – Solution Using Twilio Flex and Programmable SMS

Perficient

In our last post , we talked about how curbside pickup or “click and collect” is expected to remain a popular channel for retailers to connect with their customers in a post-COVID-19 environment. Using SMS and Twilio Flex, Twilio’s contact center platform, retailers can quickly adapt to the increasing demand for contactless store pickups.

Retail 369
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TikTok’s ByteDance Bids For Singapore Banking Licence

PYMNTS

The owner of TikTok , the Chinese video sharing social network, is expanding into financial services with the family that owns OCBC Bank , the global financial services corporation headquartered in Singapore. ByteDance is negotiating with the Lee business family, as the technology group seeks to add banking to its portfolio, sources told the Financial Times (FT).

Groups 268
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Things worth reading: 17th June 2020

Chris Skinner

Things we’re reading today include … Banks ‘could share branches’ in bid to rescue access to cash Visa hails ‘permanent’ shift in consumer spending habits Banks must treat debt-laden firms fairly to avoid replay of 2008, says FCA chair New trials planned for cash-stricken communities UK Finance boss resigns as … The post Things worth reading: 17th June 2020 appeared first on Chris Skinner's blog.

Community 277
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10 Ways to Leverage Buyer Signals and Drive Revenue

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.