Accenture

NOVEMBER 2, 2021

In my previous post, I started the conversation about the Business of Experience (BX). I encouraged Canadian banks to look beyond the Customer Experience (CX) to not only retain their current customers but also acquire new customers at a time when so many are willing to move banks for more meaningful experiences. Previously, I recommended…. The post Beyond CX: BX delivers exceptional experiences appeared first on Accenture Banking Blog.

Customer Experience 362

Customer Experience 362

Abrigo

NOVEMBER 3, 2021

FinCEN provides guidance on Cyber Fraud What can financial institutions do to prevent and detect cyber fraud? You might also like this blog on FinCEN's AML/CTF priorities on cyber fraud. Read. Takeaway 1 With the rise in work from home, cyber criminals have targeted remote networks and have found them easier to infiltrate. . Takeaway 2 Illicit actors are teaming up to pull off greater and more detailed fraud schemes to go for larger payoffs, including double extortion. .

Fraud 195

Fraud Video Training Bitcoin 195

Independent Banker

OCTOBER 31, 2021

Photo by Robert Severi. Community banks are independent institutions fueled by the needs of their individual communities, so what constitutes innovation will look and feel different for every bank. As the popular saying goes, “Creativity is intelligence having fun”—and the same can be said for innovation. As community banks seek to evolve, we bring together the best elements of wise business strategy and out-of-the-box thinking to invent new solutions for a better customer experience.

Innovation Strategies 186

Innovation Strategies Innovation Strategy Community Bank 186

TheGuardian

NOVEMBER 2, 2021

Financing in lead up to Cop26 largest of all major UK banks, finds campaigners Barclays has financed more in fossil fuel projects than any of the UK’s largest banks in the months leading up to the Cop26 climate talks in Glasgow, according to a report by climate finance campaigners. The bank financed $5.6bn (£4.1bn) for new fossil fuel projects from January 2021 to the eve of the UN climate summit, Market Forces found, despite growing international warnings that any new fossil developments would

Marketing 135

Marketing Report 135

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It's the time of year to give our close process some TLC. Join us in this one hour webinar where we discuss how to adopt leading practices and infuse technology into the month-end close process to improve our experience and increase our productivity during month-end and quarter-end close. Learning Objectives: This course's objective is to understand how the month-end close can be improved with automation and adoption of leading practices.

Groups

Accenture

NOVEMBER 3, 2021

Sibos 2021, one of the world’s largest financial services conferences, was once again all digital this year. Held from October 11-14, it saw over 19,000 delegates gather to address the biggest emerging issues across the financial ecosystem. The theme this year was “Recharging Global Finance.” In light of the significant changes in payments in recent….

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Conference Payments Innovation 308

Independent Banker

OCTOBER 31, 2021

By Lindsay LaNore, ICBA. When the word brainstorm first came into being, it described a sudden, violent fit. Midway through the 20th century, an American advertising executive used the term to describe a “commando” system for attacking creative problems, and the idea took off. Today, as we start to look ahead at 2022 plans, it’s an ideal time to revisit the concept.

Resources 161

Resources Tools Groups Meeting 161

ATM Marketplace

NOVEMBER 2, 2021

As mobile and contactless payments expand, consumers expect safe and convenient ways to send and receive money in all types of environments. Payment technology providers aren't missing a beat in addressing this need.

Meeting 108

Meeting Payments Mobile Technology 108

Accenture

NOVEMBER 1, 2021

Middle market banks had two responses when they were inundated with PPP loan applications. Some took an all-hands-on-deck approach to repurpose the workforce to meet the deadlines. Others turned to third parties to stand up processing capacity fast. Either way, what was initially a focus on filling a “right now” need has turned into a…. The post What’s the next opportunity in back-office services for banks?

Meeting 222

Meeting Marketing Operations 222

Abrigo

NOVEMBER 1, 2021

Combating Cyber-Enabled Fraud Requires Communication Increases in cybercrime or cyber-enabled fraud deserve attention from financial institutions, as Abrigo expert Terri Luttrell explains in this video. . You might also like this whitepaper, "The 2021 BSA/AML and Fraud Staff Survey: Top Issues for FinCrime Fighters". DOWNLOAD. . Takeaway 1 BSA and fraud functions have historically been siloed, and IT has been external to compliance.

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Fraud Video Training Compliance 195

Advertiser: ZoomInfo

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

Analysis

Independent Banker

OCTOBER 31, 2021

Photo by Heather Esposito. Working with a community bank is like being welcomed into the fold, and that’s why we choose our partners with care. Fall is my favorite season for all that it delivers: college football, tailgating, barbecue, changing leaves and crisp air. But when I think about what makes this time of year special, it’s the sense of community it creates.

Community Bank 152

Community Bank Community Austin Texas 152

BankUnderground

NOVEMBER 5, 2021

Craig Turnbull. Equity Release Mortgages (ERMs) are different from traditional mortgages. Both mortgages provide an upfront cash lump sum. But traditional mortgages are tied to an immediate home purchase that is repaid over a set period, while equity release mortgages are tied to a share of a future home sale. In this blog post, I examine some of the challenges with valuing equity release mortgages.

Examples 104

Examples Analysis Policies Comparison 104

ATM Marketplace

NOVEMBER 2, 2021

After nearly two years of grappling with COVID-19, about the only thing that feels certain is that the world will continue to face uncertainty for the foreseeable future. This 14th edition of the ATM & Self-Service Software Trends report looks at the past year as well as advances that are pushing the ATM into a more future-thinking role.

ATM 104

ATM Software Trends Report 104

American Banker

NOVEMBER 3, 2021

Community Bank 101

Community Bank Community Fintech 101

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Automation is changing the game for commercial lenders, offering a clear path to competitive advantage in 2025. Rising costs, outdated workflows, and manual data entry slow growth and impact borrower satisfaction. Automation addresses these challenges, reducing costs, speeding up loan cycles, improving accuracy, and elevating borrower experiences. With market uncertainty easing, now is the time to act—waiting until loan volumes rebound leaves lenders unprepared and struggling to compete.

Lending

Independent Banker

OCTOBER 31, 2021

Photo by Anchiy/Getty Images. How Americans bank has been changing for years, including how they start their banking relationships. Offering the ability to open an account online can be one way to reach customers who are unable to join your community bank in person. By Jen A. Miller. A customer can make the decision to switch to a community bank or open their first bank account any time, any day, including outside business hours.

Idaho 134

Idaho Community Bank Community New Jersey 134

MerhantsBanks

NOVEMBER 5, 2021

Jennifer Welch and Dave Pierret have been named Co-Chairs for Merchants Bank’s 2021 10 Days of Giving food drive, which runs December 1-10. The effort, which benefits food shelf programs operated by Winona Volunteer Services (WVS), will be celebrating its 33rd year. To date, more than 4 million pounds of food have been collected. Last […].

Operations 98

Operations Community 98

ATM Marketplace

NOVEMBER 5, 2021

The ATM industry has come through a lot of ups and downs over the years, but it continues to tackle every issue head on, as found in the 14th annual ATM and Self-service Software Trends and Analysis report. A webinar sponsored by KAL and hosted by ATM Marketplace analyzed some key findings of the report on Nov. 2.

ATM 103

ATM Software Report Analysis 103

American Banker

NOVEMBER 3, 2021

Payments 101

Payments 101

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Remote Deposit Capture (RDC) clients are more likely to use additional treasury services and maintain larger deposits. However, poor customer experiences—particularly if they delay deposits—can compel RDC clients to take their business elsewhere. This eBook makes the case for outsourcing RDC operations to a proven managed services partner. This approach helps Treasury Departments with limited resources provide excellent client experiences that result in higher retention and productivity rates.

Operations

Independent Banker

NOVEMBER 1, 2021

What is an omnichannel approach to onboarding? After the pandemic essentially caused in-branch banking to be impossible for many months, banks were forced to revamp their online account opening processes (among other digital banking capabilities) so that they could still acquire new customers. As a result, many banks turned to companies like Alloy for help automating their KYC/AML decisions and mitigating fraud during the online onboarding process.

Customer Experience 127

Customer Experience Online Fraud Digital Banking 127

ABA Community Banking

NOVEMBER 5, 2021

How one community bank has added directors as its business complexity increased. The post Growing into Growth appeared first on ABA Banking Journal.

Community Bank 98

Community Bank Community Training Lending 98

BankInovation

NOVEMBER 5, 2021

The automation company WorkFusion, which offers a packaged solution to financial institutions and counts the $1.7 trillion Deutsche Bank and the $4.1 billion Carter Bank & Trust among its customers, will focus on shifting its own premise solution to the cloud. In this week’s episode of "The Buzz" podcast, WorkFusion’s new CEO, Adam Famularo, discusses […].

Strategy 98

Strategy Company 98

American Banker

NOVEMBER 3, 2021

Fintech 101

Fintech Digital Banking Lending 101

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With automation, you’ll reduce errors and save valuable time, allowing you to focus on what really matters: strategic analysis and insightful decision-making. Picture accurate financial reports ready at your fingertips, giving you the confidence to tackle business challenges head-on. Embracing automation not only boosts productivity but also elevates your role from number cruncher to closing rockstar.

Analysis

MerhantsBanks

NOVEMBER 2, 2021

Chris Thrune has been promoted to Mortgage Lender at Merchants Bank, according to Sue Hovell, Director of Retail Banking Performance. Chris replaces Rhonda Merchlewitz, who retired in November after 23 years serving mortgage customers in St. Charles and Winona. “It’s a huge benefit to have someone with Chris’s background as your Mortgage Lender,” said Hovell. […].

Retail 98

Retail 98

TheGuardian

NOVEMBER 2, 2021

Campaigners warn that lack of penalties for dirty assets gives banks little incentive to change The Bank of England is facing criticism over the way it is conducting its first climate stress tests, with politicians and campaigners warning that a lack of penalties for dirty assets will give banks little incentive to clean up their act. While the regulator has been praised for committing to the exercise, the Bank of England has come under fire for so far refusing to publish data for individual fir

Exercises 96

Exercises Capital Regulation Data 96

BankInovation

NOVEMBER 5, 2021

The big funding news this week was Digital Currency Group’s $10 billion valuation after a $700 million secondary sale – a deal that made mainstream news. That’s because the conglomerate owns some of the biggest players in cryptocurrency, including Grayscale Investments, a large digital asset manager with about $55 billion in assets under management; Foundry, […].

cryptocurrency 98

cryptocurrency Management Fintech 98

American Banker

NOVEMBER 5, 2021

Payments 100

Payments 100

Advertiser: ZoomInfo

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.

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