Sat.Dec 25, 2021 - Fri.Dec 31, 2021

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Rebeca Romero Rainey: The spirit of innovation

Independent Banker

Photo by Robert Severi. A spirit of innovation and can-do attitude will serve you well this year, helping you remain ahead of the curve and address issues that arise. “Dream big. Start small. But most of all, start.” This sage advice from best-selling author Simon Sinek is the motivation we need to navigate the new normal of this new year. With the aftereffects of the pandemic still at hand, community banks are facing an unparalleled level of uncertainty.

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CA DFPI provides assurance of no action to debt collection license applicants experiencing NMLS delays

CFPB Monitor

The California Department of Financial Protection and Innovation (DFPI) has published a notice on its website concerning delays that debt collectors and buyers seeking to comply with the new licensing requirement in the state’s Debt Collection Licensing Act are currently experiencing. The new law, passed in September 2020, requires debt collectors and buyers to apply for a DFPI license by December 31, 2021.

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How AI, self-service applications are transforming customer behavior

ATM Marketplace

As consumers become used to using self-service technology, technology providers are offering more tool such as artificial intelligence and data analytics in combination with self service. Retailers, financial institutions and other businesses are beginning to embrace these technologies with tools ranging from self-service kiosks to enhanced ATMs.

ATM 129
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Oportun begins transformation after buying challenger bank Digit

American Banker

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Fall In Love With the Month-End Close

It's the time of year to give our close process some TLC. Join us in this one hour webinar where we discuss how to adopt leading practices and infuse technology into the month-end close process to improve our experience and increase our productivity during month-end and quarter-end close. Learning Objectives: This course's objective is to understand how the month-end close can be improved with automation and adoption of leading practices.

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Robert Fisher: The nimbleness of community bankers

Independent Banker

Photo by Heather Esposito. Let’s rediscover what it means to be community bankers. Let’s exercise our nimble natures to exceed customer expectations. Because as community bankers, it’s what we do. Nimble. That just may be community bankers’ word of the year. Because during this time of continuous change, our agile natures are the key to our continued success.

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Crypto Altcoin BNB smokes Bitcoin and Ether with 1,300% gain this year

BankInovation

This year, the old guard of cryptocurrencies lost ground to tokens with greater returns. Researchers predict the trend may continue. Among the three largest digital tokens by market value, Binance Coin, or BNB, significantly outperformed its two larger rivals Bitcoin and Ether. The coin — issued by crypto exchange Binance Holdings Ltd. — gained roughly […].

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Payment firms pool resources to combat real-time fraud

American Banker

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Community Bank CEO Outlook 2022: Your priorities for the new year

Independent Banker

Illustration By blindSALIDA. If 2020 was the year no one expected, 2021 was a year of resetting expectations. Between a smoldering pandemic, the divisive political landscape and strong, albeit uneven, growth, there was a lot to account for in 2021, and some uncertainty remains. What changes will 2022 bring? Independent Banker ’s annual Community Bank CEO Outlook survey reveals how community bank leaders plan to leverage today’s deposit-laden banking environment to grow this year.

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Santander bank pays out £130m in Christmas Day blunder

TheGuardian

Scheduling issue leads to about 75,000 people and companies being paid a second time in error The high street lender Santander accidentally paid out £130m to thousands of individuals and businesses in a Christmas Day blunder. About 75,000 people and companies who received one-off or regular payments from 2,000 businesses with accounts at the bank were inadvertently paid a second time on 25 December.

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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

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Top 5 crypto stories of 2021: Riding the crypto wave

BankInovation

There can be no doubt it's been a huge year for cryptocurrency and its underlying blockchain technology as an increasing number of banks consider how to get involved — and whether it's wise to do so. But decentralized finance (DeFi) and its underlying technology can't be ignored. Following the money, Bank Automation News notes that […].

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U.S. banks give multibank blockchains another try

American Banker

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Lindsay LaNore: Revisiting recruitment

Independent Banker

Photo by laflor/iStock. By Lindsay LaNore, ICBA. There’s much talk these days about talent acquisition and retention, with the three Rs—Recruit, Retain and Reward—taking center stage. Let’s start the year by looking at Recruit. To that end, we asked Valerie Utsey, ICBA’s chief human resources officer, to pinpoint some key areas we can all consider. Focus on your brand.

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And the awards for the worst customer service go to …

TheGuardian

Covid, Brexit and computers combined in 2021 to leave customers trapped in a Kafkaesque nightmare Once upon a time there was a mouse mat. A mouse mat that threatened to undermine global efforts to avert nuclear warfare. The sales photo on Etsy showed a blameless-looking rubber rectangle, hand made in Leicester, with a Persian rug motif. But PayPal decided that it violated international sanctions and suspended the account of the unsuspecting purchaser.

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The Role of Automation in Commercial Lending

Automation is changing the game for commercial lenders, offering a clear path to competitive advantage in 2025. Rising costs, outdated workflows, and manual data entry slow growth and impact borrower satisfaction. Automation addresses these challenges, reducing costs, speeding up loan cycles, improving accuracy, and elevating borrower experiences. With market uncertainty easing, now is the time to act—waiting until loan volumes rebound leaves lenders unprepared and struggling to compete.

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Lessons learned from the Paycheck Protection Program

BankInovation

Nearly 18 months ago, Congress, the White House, and the financial services industry undertook an unprecedented joint effort to inject hundreds of billions of dollars into the economy through loans to millions of small businesses. The Paycheck Protection Program (PPP) would eventually distribute over $800 billion in just 13 months with the disbursement of 80% […].

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Truliant's debt offering blazes new trail for credit unions

American Banker

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ATM tech, security, Bitcoin ATMs earn top spots in 2021 blogs

ATM Marketplace

Every year we at ATM Marketplace get qualified blogs from thought leaders in the ATM and financial technology industries. 2021 was no exception as bloggers covered topics ranging from Bitcoin ATMs to skimmers to biometrics.

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UK bank branch numbers have almost halved since 2015

TheGuardian

4,735 branches have shut or been earmarked for closure in last six years according to consumer group Which? Almost half of the UK’s bank branches have been lost, or scheduled for closure, since 2015, putting vulnerable customers at risk of being “cut adrift”, according to figures put together by a consumer group. Analysis carried out by Which? for the news agency PA found that 4,735 branches have been shut or earmarked for closure over the past six years.

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Outsource With Confidence for RDC Program Success

Remote Deposit Capture (RDC) clients are more likely to use additional treasury services and maintain larger deposits. However, poor customer experiences—particularly if they delay deposits—can compel RDC clients to take their business elsewhere. This eBook makes the case for outsourcing RDC operations to a proven managed services partner. This approach helps Treasury Departments with limited resources provide excellent client experiences that result in higher retention and productivity rates.

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Blockchain-based startup figure creates platform for raising equity

BankInovation

Figure Technologies Inc., the startup co-founded by Mike Cagney, created a platform to help private companies raise and trade equity using its blockchain technology. Figure Equity Solutions has already helped manage, raise and trade more than $4.7 billion in equity, the company said Wednesday in a statement. The business has done two secondaries now with […].

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NFTs, rewards, buy now/pay later: Front lines of payments in 2022

American Banker

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Charles Potts: Challenging the status quo

Independent Banker

ICBA has preached the importance of innovation, not as a project or something to silo inside a department but as an inclusive cultural and philosophical endeavor that should be part of an organization’s DNA. By Charles Potts, ICBA. By investing in small businesses and creating jobs, community banks are helping support local economies throughout our nation.

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2021 | The Year That Was…

BankBazaar

The pandemic touched our lives in some way or the other bringing both good and bad. As we enter 2022, here’s a look back at 2021. Explore BankBazaar. The post 2021 | The Year That Was… appeared first on BankBazaar - The Definitive Word on Personal Finance.

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It Takes Two to Tango

With automation, you’ll reduce errors and save valuable time, allowing you to focus on what really matters: strategic analysis and insightful decision-making. Picture accurate financial reports ready at your fingertips, giving you the confidence to tackle business challenges head-on. Embracing automation not only boosts productivity but also elevates your role from number cruncher to closing rockstar.

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Santander Rushes to Recoup £130 Million Mistakenly Paid Out to U.K. Accounts

BankInovation

Banco Santander SA is racing to retrieve 130 million pounds ($175 million) paid out to thousands of British customers in a Christmas Day slip-up. Spain’s biggest lender accidentally made a second payment on Dec. 25 to about 75,000 people and firms who had been due for one-off or programed payments from 2,000 businesses with accounts […].

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Banks, credit unions struggle with branch staffing amid COVID surge

American Banker

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Trust and tax services: Worth offering?

Independent Banker

Photo by Shapecharge/Getty Images. To satisfy the banking needs of some commercial and high-net-worth clients, some community banks provide trust and tax strategy services. These banks report that specialized services are a way to deepen their already close customer relationships. By Don Sadler. Launching new services to cross-sell to existing customers is one path to organic growth for a community bank.

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This week’s podcast: What every CEO and General Counsel needs to know about new CFPB Director Chopra, with special guest Raj Date, Managing Partner of Fenway Summer LLC

CFPB Monitor

Having previously worked closely with CFPB Director Chopra while he served as the CFPB’s Acting Director and its first Deputy Director, Mr. Date provides a unique perspective on Director Chopra’s views and likely actions as CFPB Director. We discuss how the CFPB is likely to approach key areas under Mr. Chopra’s leadership, including fair lending and digital redlining, technology/fintech, and mortgage lending and servicing.

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10 Ways to Leverage Buyer Signals and Drive Revenue

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.