Accenture

JANUARY 26, 2022

Most of the time, major moments of change only become obvious in retrospect. But the COVID-19 pandemic has been a watershed moment for banking visible in real-time. Each new day in 2022 takes us further into this new era of banking. Today’s banks are more intentional that reactive, more likely to challenge conventions than respect…. The post 10 trends shaping post-digital banking innovation appeared first on Accenture Banking Blog.

Trends 499

Trends Digital Banking Innovation US 499

BankInovation

JANUARY 24, 2022

The U.S. will likely move forward with its own digital currency, with issuance occurring between 2025 and 2030, according to Bank of America Corp. U.S. government-backed coins, also known as central bank digital currencies, or CBDCs, “are an inevitable evolution of today’s electronic currencies,” strategists Alkesh Shah and Andrew Moss, wrote in a report Monday. […].

America 98

America Report 98

Perficient

JANUARY 26, 2022

TD Bank Group recently announced its Q4 2021 earnings were up 31% from Q4 2020, despite the challenges brought on by the COVID-19 pandemic. On its earnings call, the company elaborated that this in part was due to its dedicated, people-oriented approach to business. TD emphasized that this elevated focus on the customer experience has proven essential to their business strategy and that they are continuing to invest in marketing and technology to ensure their preparedness for continuous growth.

Customer Experience 484

Customer Experience Strategy Digital Strategies Analytics 484

Abrigo

JANUARY 27, 2022

Higher Fed Rates Ahead: Plan Now to Manage Impact on Deposits The Fed's signal of higher interest rates reiterates the importance of financial institution ALM and deposit management strategies, policies, and programs. . You might also like this webinar, "ALM Basics: Best Practices in Measuring, Monitoring and Controlling IRR" WATCH . Takeaway 1 Without proper ALM planning and deposit management, the expected Fed rate hike might not generate expected rewards. .

Strategy 195

Strategy Management Policies Lending 195

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Groups

Accenture

JANUARY 23, 2022

The market turmoil of 2020-2021, along with an unprecedented surge that has renewed a focus on retail investors, has pushed direct investing platforms into the spotlight. With this rise of the retail investor comes significant opportunity, as recently highlighted by our colleague Scott Reddel. From a customer experience perspective, direct investing is nothing new.

Retail 359

Retail social media Customer Experience Community 359

Perficient

JANUARY 27, 2022

On January 20, 2022 the Federal Reserve released a discussion paper that examined both the pros and cons of a potential U.S. Central Bank Digital Currency (CBDC). The Federal Reserve invited comments from the public, in particular regarding whether and how a CBDC could improve America’s safe and effective domestic payments system. For the purpose of the paper, the Federal Reserve defined a CBDC as a digital liability of a central bank that is widely available to the general public.

cryptocurrency 294

cryptocurrency Payments Policies Fraud 294

Abrigo

JANUARY 25, 2022

Change Management Helps Financial Institutions with Digitalization Bank and credit union executives who manage the people side of digital transformation have more success. . You might also like this whitepaper, "Leading a Successful Software Implementation." DOWNLOAD. Takeaway 1 Financial institution executives seek additional advances in digitalization that have helped them through the pandemic. .

Management 195

Management Software Survey Fintech 195

Accenture

JANUARY 27, 2022

As I touched on in previous posts, banks operating in today’s financial ecosystem are being forced to reconcile traditional models of customer service with customers’ expectations of digitized experiences. It is no longer enough to simply have products and services to offer—banks today understand the need to perceive and respond to both the emotional and….

Operations 195

Operations Customer Experience Digital Banking 195

SWBC's LenderHub

JANUARY 24, 2022

Last Week. Last week was simply brutal. In rates, a 100% probability of four FOMC rate hikes in 2022 is priced into the front of the yield curve with some, like Goldman Sachs, predicting a hike at every meeting starting March 16 or seven in total. Meanwhile, the Treasury yield curve flattened as signs point to a slowing recovery. Combining a slow down with the specter of the Fed aggressively tightening policy is most unpleasant.

Marketing 147

Marketing Policies Meeting Capital 147

Advertiser: ZoomInfo

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

Analysis

Perficient

JANUARY 26, 2022

TD Bank Group recently announced its Q4 2021 earnings were up 31% from Q4 2020, despite the challenges brought on by the COVID-19 pandemic. On its earnings call, the company elaborated that this in part was due to its dedicated, people-oriented approach to business. TD emphasized that this elevated focus on the customer experience has proven essential to their business strategy and that they are continuing to invest in marketing and technology to ensure their preparedness for continuous growth.

Customer Experience 221

Customer Experience Strategy Digital Strategies Analytics 221

BankUnderground

JANUARY 26, 2022

Stephen Millard, Margarita Rubio and Alexandra Varadi. The 2008 global financial crisis showed the need for effective macroprudential policy. But what tools should macroprudential policy makers use and how effective are they? We examined these questions in in a recent staff working paper. We introduced different macroprudential tools into a dynamic stochastic general equilibrium (DSGE) model of the UK economy and compared their impact on the economy and household welfare, as well as their intera

Policies 131

Policies Capital Lending Tools 131

ATM Marketplace

JANUARY 28, 2022

Is cash dying? What is the actual state of cash? Read more to find out.

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123

American Banker

JANUARY 27, 2022

Community Bank 101

Community Bank Community Compliance Regulation 101

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Automation is changing the game for commercial lenders, offering a clear path to competitive advantage in 2025. Rising costs, outdated workflows, and manual data entry slow growth and impact borrower satisfaction. Automation addresses these challenges, reducing costs, speeding up loan cycles, improving accuracy, and elevating borrower experiences. With market uncertainty easing, now is the time to act—waiting until loan volumes rebound leaves lenders unprepared and struggling to compete.

Lending

Cisco

JANUARY 26, 2022

It is often said financial services businesses are built on relationships. The truth of this adage lies in the essentialness of financial needs and the role of trust in financial relationships. It’s a key reason why the existence of digital-only financial services has yet to cause the far-reaching disruption seen in other industries. Incumbent financial institutions continue to build trust- based relationships through the expertise of their financial professionals while pursuing digitizati

Meeting 100

Meeting Customer Experience Study Tools 100

BankUnderground

JANUARY 25, 2022

Julia Giese, Michael Joyce, Jack Meaning and Jack Worlidge. Every financial market transaction has two parties, each with their own preferences. One channel through which quantitative easing works rests on these differences: preferred habitat investors value certain assets above others for non-pecuniary reasons, beyond risk and return. Central bank asset purchases of the preferred asset create scarcity, which may lead to compensating price adjustment, with spillovers to other assets and the macr

Marketing 119

Marketing Case Study Groups Policies 119

ATM Marketplace

JANUARY 25, 2022

Many ATMs accept cash deposits, but sometimes the feature doesn't work due to a variety of technical issues. Financial institutions need to step up their game when it comes to this service issue, because ATM deposits shouldn't be optional.

ATM 101

ATM 101

American Banker

JANUARY 27, 2022

Payments 99

Payments 99

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Remote Deposit Capture (RDC) clients are more likely to use additional treasury services and maintain larger deposits. However, poor customer experiences—particularly if they delay deposits—can compel RDC clients to take their business elsewhere. This eBook makes the case for outsourcing RDC operations to a proven managed services partner. This approach helps Treasury Departments with limited resources provide excellent client experiences that result in higher retention and productivity rates.

Operations

BankInovation

JANUARY 28, 2022

Topping the news for fintech funding this week are two unicorns: a California cryptocurrency asset-tracking platform provider and a New York credit-building platform provider, both of which reached valuations of more than $1 billion. And, two London-based fintechs, one in crypto business trading services and the other in investment management, had nearly identical $59 million […].

Fintech 98

Fintech New York California cryptocurrency 98

MerhantsBanks

JANUARY 27, 2022

Merchants Financial Group, Inc. (MFGI) announced year-end earnings for 2021 with net income of $28,770,000, according to MFGI President & CEO Gregory M. Evans. The earnings exceeded MFGI’s plan for the year by more than $8.2 million and is an increase of 33.8% over 2020 earnings. “During another unique year, our team was amazing at […].

Groups 98

Groups 98

TheGuardian

JANUARY 23, 2022

The Bank of England upped the base rate to 0.25% in December, but since then only a handful of savers have felt the benefit The recent unexpected rise in interest rates could have been the good news that savers had waited so long for. But more than five weeks after the Bank of England increased rates , only four financial firms have passed on the full rise to all, or nearly all, of their variable-rate savings account customers.

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ABA Community Banking

JANUARY 24, 2022

The FDIC today said it has partnered with the nonprofit Operation Hope to promote financial education to minority and women-owned businesses. Through the partnership, Operation Hope will use the FDIC's Money Smart financial education resources to help teach how to do business with the agency. The post FDIC Partners With Operation Hope to Promote Financial Education appeared first on ABA Banking Journal.

FDIC 92

FDIC Operations Resources How To 92

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Analysis

BankInovation

JANUARY 27, 2022

Tech labor costs are an “elephant in the room” for technology companies and banks. While that’s true for Capital One, the $432.4 billion bank may face “more of a headwind” with regard to the tech talent shortage, CEO Rich Fairbank said during this week’s earnings call. “I want to savor that for a second,” Fairbanks […].

Capital 98

Capital Technology Company Fintech 98

American Banker

JANUARY 27, 2022

Regulation 89

Regulation Data Policies Compliance 89

TheGuardian

JANUARY 25, 2022

Photographer Andy Hall has being photographing the Square Mile as people gradually return to the office. Plan B restrictions are set to be lifted on 26 January in England Continue reading.

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William Mills

JANUARY 25, 2022

How credit unions can leverage community-focused experiential marketing in the age of COVID-19. People love connections. This is partly due to our basic emotional need for belonging and identity. But how can a community stay connected in light of the pandemic? This is a big challenge for credit unions, whose very foundation is built on a sense of community and local connections.

Marketing 85

Marketing Community Industry 85

Advertiser: ZoomInfo

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Capital