Sat.Aug 07, 2021 - Fri.Aug 13, 2021

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Delight customers with easy and invisible payment experiences

Accenture

In early 2020, when the COVID-19 pandemic shut down many everyday services, people discovered new ways of doing things—like grooming their pets or styling their own hair. Doing these things involved mainly online purchases. The way they made their regular purchases changed too—for example, getting their groceries delivered to their door or picking them up curbside.

Payments 541
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Using Personalization To Create Authentic Relationships in Insurance (Part 3 of 5)

Perficient

While the thought of changing policies can be daunting, carriers are throwing hundreds of millions (if not billions) into advertising budgets to make the consumer aware of ways to save by switching. As a result, the industry is experiencing a decline in brand loyalty in favor of pricing. A brand may bring a customer in the door, but pricing seals the deal.

Policies 294
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Independent Loan Review & Credit Risk Review System Objectives

Abrigo

Independent Loan Review Systems in Banking Banking regulators have outlined expectations for effective, independent loan review and credit risk review. . Would you like other articles on loan review in your inbox? Takeaway 1 A system for ongoing, independent credit risk review will not look the same from institution to institution. Takeaway 2 However, a loan review or credit risk review program should accomplish several key objectives.

System 195
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Boost Your Bottom Line by Changing the Conversation on CX

Jack Henry

Banks and credit unions have known for years that experience matters. We know that customers and members, particularly mobile-first digital natives like Millennials and Gen Z, expect the same speed and ease-of-use they experience with Instagram and Uber from their financial institutions. In the modern world, a digital offering can’t be viewed as simply a checklist item or a means to an end.

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Back to Basics with Reconciliations

Join us in this webinar, where we share best practices on how to think about the reconciliation work each month, when best to do reconciliations, how they should be prepared, and some common pitfalls to avoid. Learning Objectives: This course objective is to understand how to properly prepare and review balance sheet reconciliations and its impact on the financial statements.

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Why banking’s ‘electric car moment’ will create new winners and losers

Accenture

No matter what they drive, bankers today should pay attention to the electric car space. It’s a striking example of how an innovator with a tech edge and strong sense of purpose can upend a mature industry and force incumbents to compete on their terms. When most incumbent automakers were still dismissing electric cars as a novelty, Tesla was positioning itself to create….

Examples 352

More Trending

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Effectively managing loan lifecycle risk

Banking Exchange

Among the many trends that have recently developed in the commercial lending world, industry disruption seems to be a common thread Risk Management Retail Banking Technology Feature3 Feature.

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3 Ways Deposit Escrow Management Software Can Help You Drive Growth

Jack Henry

Constant economic changes, evolving customer expectations, emerging technology, and other market challenges have forced banks to be even more innovative in their strategies to achieve business goals. Building on – or expanding upon – commercial services like escrow management is often an untapped strategy. Many banks are still relying on siloed data systems and manual processes (including labor-intensive, error-prone spreadsheets) to track and add sub-accounts.

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How BNPL’s growth is forcing a high-stakes choice on UK banks

Accenture

Point-of-sale (POS) financing is one of the most interesting and dynamic areas of payments innovation today. Disruptive new entrants and macroeconomic trends are driving real change across the market. The ‘buy now, pay later’ (BNPL) sector is of particular interest here. The difference between BNPL and older POS credit offerings is that with BNPL the….

Trends 285
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Market Commentary: Week of August 9, 2021

SWBC's LenderHub

Last Week. The volatility in rate markets last week was one for the ages. The week was a tale of two markets. The first was the continuation of the punishing rally that has burned shorts and frustrated yield chasers. At one point on Wednesday, the 10-year dropped ten basis points to 1.12% before reversing course and ending up unchanged for the day.

Marketing 148
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How a Managed Services Partner Can Reduce the Friction in Your RDC Program

Treasury teams at community banks face an ongoing challenge of delivering frictionless customer experiences as they support treasury products – especially RDC. This infographic focuses on the efficiencies community banks gain when partnering with a proven managed services provider. You’ll see the advantages you can gain when a managed services partner leverages online tools, skilled customer and technical support personnel, and fulfillment and logistics capabilities to streamline RDC fulfillment

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How to tap marketing to boost your ATM presence

ATM Marketplace

When it comes to ATMs, most banks are fairly good at branding. Most post large signs and symbols that clearly communicate to customers that this is their ATMs. But when it comes to marketing, many banks fall behind. Here's how to catch up.

ATM 141
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Do large and small banks need different prudential rules?

BankUnderground

Austen Saunders and Matthew Willison. Banks come in different shapes and sizes. Do prudential regulations that work well for big banks work as well for small ones? To help us find out, we measure the effectiveness of some key regulatory ratios as predictors of bank failure. We do so using ‘receiver operating characteristic’ – or ‘ROC’ – analysis of simple threshold rules.

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Three significant innovations leading banking accessibility

Accenture

In my previous post, I highlighted a few of the incredible innovations we saw during the Efma-Accenture Banking Innovation Awards in 2019. When we talk about awards, we often focus on those who win in their categories—but there are so many others that deserve attention for their contributions to our society. There are leaders to…. The post Three significant innovations leading banking accessibility appeared first on Accenture Banking Blog.

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Fannie Mae to consider rental payment history in underwriting decisions

CFPB Monitor

The Federal Housing Finance Agency announced this week that Fannie Mae will consider a loan applicant’s rental payment history in making underwriting decisions. According to the FHFA, the change was made as a means of expanding credit access. The FHFA’s announcement is yet another example of the growing use of alternative data by creditors in making credit decisions.

FDIC 103
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Budget Playbook for Commercial Lenders — Bank and Credit Union Edition

Amid market uncertainty, banks and credit unions are faced with critical decisions about the future of their commercial lending. With fluctuating interest rates and rising competition from non-bank lenders, it's critical to allocate your 2025 budget strategically to optimize lending operations. Our Budget Playbook for Commercial Lenders delivers key strategies to help you navigate these challenges, ensuring your institution is well-positioned for the coming year.

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Non-traditional branches: A new approach for a changing world

ATM Marketplace

The world has changed and with it consumer banking habits. How do financial institutions keep up with these changes while still offering their customers exceptional branch experiences?

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Bank of America: Client Interaction Now Mostly Digital

Banking Exchange

Approximately 85% of deposit transactions are made via digital or automated channels including the bank’s app Technology Lines of Business Retail Banking Financial Trends Customers Digital Mobile Tech Management Online Branch Technology/ATMs Feature3 Feature.

America 88
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The ticking timebomb of SCA enforcement for UK ecommerce

Accenture

While it’s no secret that the pandemic has supercharged digital payments adoption, the scale of the change in ecommerce is still breath-taking. Global ecommerce retail sales totalled $3.5 trillion in 2019. In 2021, they are forecast to reach almost $5 trillion. This represents a significant opportunity for the payments industry. The growth will also highlight some of the industry’s challenges.

Retail 222
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Macquarie wades back into UK with majority stake in Southern Water

TheGuardian

Australian investment bank left Thames Water saddled with debt when it sold up in 2017 The Australian investment bank Macquarie has returned to the UK water industry – four and a half years after leaving Thames Water saddled with debt – buying a majority stake in Southern Water for more than £1bn. The infrastructure investor promised to put the utility firm “back on a stable footing” after it was fined a record £90m last month for dumping billions of litres of raw sewage off the north Kent and H

Industry 101
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Is Your Current Card Platform Holding You Back?

Have you ever felt the pain and loss of a client suddenly going silent, leaving you questioning everything? Ghosting can cause heartbreak; in business, it drains resources, and emotionally, it shatters your confidence. A modern credit card program can give you the tools to deliver the digital-first experiences your customer’s demand. Our eBook, “5 Signs Your Credit Card Offering Needs an Upgrade,” will help you identify key indicators that your current card platform may be holding you back and w

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Big banks to share big insights at Bank Customer Experience Summit

ATM Marketplace

While it's been a tough past year for the banking world, many banks and financial institutions have also learned critical lessons. Several big banks will share what they learned to stay afloat and thrive during the Bank Customer Experience Summit being held Sept. 13 to 15 in Chicago.

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Argentina’s Uala valued at $2.45B after financing round

BankInovation

Argentine financial services startup Uala was valued at $2.45 billion in a financing round led by Japanese conglomerate SoftBank Group Corp. and Chinese Internet giant Tencent Holdings Ltd. Both companies are boosting their stake in the Buenos Aires-based firm through a $350 million series D financing round, along with early backers including the billionaire George […].

Groups 98
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UT Federal Credit Union (TN) Offers Competitive Rewards Checking

BankDeals

UT Federal Credit Union's U Rewards Checking account and U Rewards Cash Back account offer competitive rates and are available in five eastern Tennessee counties.

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What is going on at the Co-op Bank’s call centres?

TheGuardian

I’m trying to pay someone £40 using telephone banking but I can’t get through to anyone Can you please ask the people at the Co-operative Bank what is going on at their call centres as it is currently impossible to get through to anyone on the phone? I have been using telephone banking with this bank for years but I have been holding on for up to an hour at a time over the last fortnight, in an attempt to pay someone £40.

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It Takes Two to Tango

With automation, you’ll reduce errors and save valuable time, allowing you to focus on what really matters: strategic analysis and insightful decision-making. Picture accurate financial reports ready at your fingertips, giving you the confidence to tackle business challenges head-on. Embracing automation not only boosts productivity but also elevates your role from number cruncher to closing rockstar.

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Robinhood Acquired This Company For Its Shareholder Communications Platform

CB Insights

Robinhood , a financial services company, has acquired Say Technologies , a shareholder communication platform, for $140M. WHO ARE THE PARTIES TO THE DEAL? Say Technologies: California-based Say is a technological platform that gives shareholders access to their full ownership stake. It crowdsources retail investor queries and allows investors to communicate with firms that they own during annual meetings, earnings calls, and other events.

Company 101
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Watch: Zelle’s new ad campaign

BankInovation

Zelle, the person-to-person payments app utilized by leading banks and financial institutions, launched a new ad campaign on Thursday. The campaign aims to help participating institutions lure clients to the bank-agnostic app in an ongoing battle with its top competitor, PayPal subsidiary Venmo. “All banks on the Zelle network can promote its use to their […].

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OCC Chief Warns Banks Against ‘Complacency’

Banking Exchange

Acting comptroller Michael Hsu is urging bank leaders to be “especially vigilant” in the post-pandemic era Compliance Compliance Management Compliance/Regulatory Feature3 Feature.

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A New Era Of Lending: Is It Good Or Bad?

BankBazaar

The lending industry has evolved with time, and now thanks to BNPL plans, the world has more options to pay for its needs than ever before. Recently, Square Inc., an American fintech firm acquired Afterpay Ltd., an Australian buy now, pay later provider (BNPL) for a staggering $29 billion. BNPL is a phenomenon that is taking the world by storm. In recent years, it has slowly become a prominent form of financing in India too.

Lending 78
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3 Ways Managed Device Services Help Community Banks Cut Costs

Community banks seek ways to leverage their technology infrastructure to drive productivity and growth. However, the sheer volume of technology devices, capital constraints, and lack of skilled resources stand in the way. This Strategy Brief explores how a managed device services partner can help bridge this resource gap. Managed device services partners empower community banks to take charge of mission-critical device management activities with: Logistics and installation services to support se