Sat.Aug 07, 2021 - Fri.Aug 13, 2021

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Delight customers with easy and invisible payment experiences

Accenture

In early 2020, when the COVID-19 pandemic shut down many everyday services, people discovered new ways of doing things—like grooming their pets or styling their own hair. Doing these things involved mainly online purchases. The way they made their regular purchases changed too—for example, getting their groceries delivered to their door or picking them up curbside.

Payments 541
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Using Personalization To Create Authentic Relationships in Insurance (Part 3 of 5)

Perficient

While the thought of changing policies can be daunting, carriers are throwing hundreds of millions (if not billions) into advertising budgets to make the consumer aware of ways to save by switching. As a result, the industry is experiencing a decline in brand loyalty in favor of pricing. A brand may bring a customer in the door, but pricing seals the deal.

Policies 294
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Independent Loan Review & Credit Risk Review System Objectives

Abrigo

Independent Loan Review Systems in Banking Banking regulators have outlined expectations for effective, independent loan review and credit risk review. . Would you like other articles on loan review in your inbox? Takeaway 1 A system for ongoing, independent credit risk review will not look the same from institution to institution. Takeaway 2 However, a loan review or credit risk review program should accomplish several key objectives.

System 195
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Be advised: helping financial services adapt to hybrid work

Cisco

This week’s blog comes to us from Marc Haimsohn , Senior Director of Business Development at Vyopta. Vyopta is a Cisco Solutions Partner that specializes in monitoring, reporting, and analytics in order to increase user adoption and improve ROI for your Cisco investments and collaborations spaces. Companies in the financial services sector – whether established names like Goldman Sachs or newer players in the tech world – have come out most in favor of returning their employees to the offi

Meeting 174
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Fall In Love With the Month-End Close

It's the time of year to give our close process some TLC. Join us in this one hour webinar where we discuss how to adopt leading practices and infuse technology into the month-end close process to improve our experience and increase our productivity during month-end and quarter-end close. Learning Objectives: This course's objective is to understand how the month-end close can be improved with automation and adoption of leading practices.

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Why banking’s ‘electric car moment’ will create new winners and losers

Accenture

No matter what they drive, bankers today should pay attention to the electric car space. It’s a striking example of how an innovator with a tech edge and strong sense of purpose can upend a mature industry and force incumbents to compete on their terms. When most incumbent automakers were still dismissing electric cars as a novelty, Tesla was positioning itself to create….

Examples 352

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Effectively managing loan lifecycle risk

Banking Exchange

Among the many trends that have recently developed in the commercial lending world, industry disruption seems to be a common thread Risk Management Retail Banking Technology Feature3 Feature.

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Market Commentary: Week of August 9, 2021

SWBC's LenderHub

Last Week. The volatility in rate markets last week was one for the ages. The week was a tale of two markets. The first was the continuation of the punishing rally that has burned shorts and frustrated yield chasers. At one point on Wednesday, the 10-year dropped ten basis points to 1.12% before reversing course and ending up unchanged for the day.

Marketing 148
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How BNPL’s growth is forcing a high-stakes choice on UK banks

Accenture

Point-of-sale (POS) financing is one of the most interesting and dynamic areas of payments innovation today. Disruptive new entrants and macroeconomic trends are driving real change across the market. The ‘buy now, pay later’ (BNPL) sector is of particular interest here. The difference between BNPL and older POS credit offerings is that with BNPL the….

Trends 285
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3 Ways Deposit Escrow Management Software Can Help You Drive Growth

Jack Henry

Constant economic changes, evolving customer expectations, emerging technology, and other market challenges have forced banks to be even more innovative in their strategies to achieve business goals. Building on – or expanding upon – commercial services like escrow management is often an untapped strategy. Many banks are still relying on siloed data systems and manual processes (including labor-intensive, error-prone spreadsheets) to track and add sub-accounts.

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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

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How to tap marketing to boost your ATM presence

ATM Marketplace

When it comes to ATMs, most banks are fairly good at branding. Most post large signs and symbols that clearly communicate to customers that this is their ATMs. But when it comes to marketing, many banks fall behind. Here's how to catch up.

ATM 142
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Do large and small banks need different prudential rules?

BankUnderground

Austen Saunders and Matthew Willison. Banks come in different shapes and sizes. Do prudential regulations that work well for big banks work as well for small ones? To help us find out, we measure the effectiveness of some key regulatory ratios as predictors of bank failure. We do so using ‘receiver operating characteristic’ – or ‘ROC’ – analysis of simple threshold rules.

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Three significant innovations leading banking accessibility

Accenture

In my previous post, I highlighted a few of the incredible innovations we saw during the Efma-Accenture Banking Innovation Awards in 2019. When we talk about awards, we often focus on those who win in their categories—but there are so many others that deserve attention for their contributions to our society. There are leaders to…. The post Three significant innovations leading banking accessibility appeared first on Accenture Banking Blog.

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Fannie Mae to consider rental payment history in underwriting decisions

CFPB Monitor

The Federal Housing Finance Agency announced this week that Fannie Mae will consider a loan applicant’s rental payment history in making underwriting decisions. According to the FHFA, the change was made as a means of expanding credit access. The FHFA’s announcement is yet another example of the growing use of alternative data by creditors in making credit decisions.

FDIC 103
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The Role of Automation in Commercial Lending

Automation is changing the game for commercial lenders, offering a clear path to competitive advantage in 2025. Rising costs, outdated workflows, and manual data entry slow growth and impact borrower satisfaction. Automation addresses these challenges, reducing costs, speeding up loan cycles, improving accuracy, and elevating borrower experiences. With market uncertainty easing, now is the time to act—waiting until loan volumes rebound leaves lenders unprepared and struggling to compete.

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Non-traditional branches: A new approach for a changing world

ATM Marketplace

The world has changed and with it consumer banking habits. How do financial institutions keep up with these changes while still offering their customers exceptional branch experiences?

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Macquarie wades back into UK with majority stake in Southern Water

TheGuardian

Australian investment bank left Thames Water saddled with debt when it sold up in 2017 The Australian investment bank Macquarie has returned to the UK water industry – four and a half years after leaving Thames Water saddled with debt – buying a majority stake in Southern Water for more than £1bn. The infrastructure investor promised to put the utility firm “back on a stable footing” after it was fined a record £90m last month for dumping billions of litres of raw sewage off the north Kent and H

Industry 103
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The ticking timebomb of SCA enforcement for UK ecommerce

Accenture

While it’s no secret that the pandemic has supercharged digital payments adoption, the scale of the change in ecommerce is still breath-taking. Global ecommerce retail sales totalled $3.5 trillion in 2019. In 2021, they are forecast to reach almost $5 trillion. This represents a significant opportunity for the payments industry. The growth will also highlight some of the industry’s challenges.

Retail 222
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Stress tests show GSEs would have enough capital to cover crisis losses

American Banker

Capital 101
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Outsource With Confidence for RDC Program Success

Remote Deposit Capture (RDC) clients are more likely to use additional treasury services and maintain larger deposits. However, poor customer experiences—particularly if they delay deposits—can compel RDC clients to take their business elsewhere. This eBook makes the case for outsourcing RDC operations to a proven managed services partner. This approach helps Treasury Departments with limited resources provide excellent client experiences that result in higher retention and productivity rates.

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Big banks to share big insights at Bank Customer Experience Summit

ATM Marketplace

While it's been a tough past year for the banking world, many banks and financial institutions have also learned critical lessons. Several big banks will share what they learned to stay afloat and thrive during the Bank Customer Experience Summit being held Sept. 13 to 15 in Chicago.

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Robinhood Acquired This Company For Its Shareholder Communications Platform

CB Insights

Robinhood , a financial services company, has acquired Say Technologies , a shareholder communication platform, for $140M. WHO ARE THE PARTIES TO THE DEAL? Say Technologies: California-based Say is a technological platform that gives shareholders access to their full ownership stake. It crowdsources retail investor queries and allows investors to communicate with firms that they own during annual meetings, earnings calls, and other events.

Company 101
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Argentina’s Uala valued at $2.45B after financing round

BankInovation

Argentine financial services startup Uala was valued at $2.45 billion in a financing round led by Japanese conglomerate SoftBank Group Corp. and Chinese Internet giant Tencent Holdings Ltd. Both companies are boosting their stake in the Buenos Aires-based firm through a $350 million series D financing round, along with early backers including the billionaire George […].

Groups 98
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From Florida to California, bank startups are surging

American Banker

Florida 101
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It Takes Two to Tango

With automation, you’ll reduce errors and save valuable time, allowing you to focus on what really matters: strategic analysis and insightful decision-making. Picture accurate financial reports ready at your fingertips, giving you the confidence to tackle business challenges head-on. Embracing automation not only boosts productivity but also elevates your role from number cruncher to closing rockstar.

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UT Federal Credit Union (TN) Offers Competitive Rewards Checking

BankDeals

UT Federal Credit Union's U Rewards Checking account and U Rewards Cash Back account offer competitive rates and are available in five eastern Tennessee counties.

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This Nubank–Backed Indian Neobank Raised $71M To Hire Talent

CB Insights

Jupiter, a neobanking startup, has raised $71M in a Series B. The round drew participation from NuBank, Beenext, Sequoia Capital India, Greyhound Capital, Tanglin Venture Partners, and Global Founders Capital, among others. How’s the company performing? India-based Jupiter has built a neobank for Indian consumers and created a number of products, including a savings account, with features aimed at making money management easier.

Capital 100
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Watch: Zelle’s new ad campaign

BankInovation

Zelle, the person-to-person payments app utilized by leading banks and financial institutions, launched a new ad campaign on Thursday. The campaign aims to help participating institutions lure clients to the bank-agnostic app in an ongoing battle with its top competitor, PayPal subsidiary Venmo. “All banks on the Zelle network can promote its use to their […].

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Why credit unions have more women CEOs than banks do

American Banker

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10 Ways to Leverage Buyer Signals and Drive Revenue

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.