Sat.May 25, 2024 - Fri.May 31, 2024

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Debit cards face rising digital wallet competition

Payments Dive

Roughly 72% of consumers say they swipe, dip or tap a debit card at the point of sale, a larger portion than credit cards, checks and digital wallets, according to a consumer survey by research firm J.D. Power.

Cards 435
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Exploring Industry Shifts in Banking Compliance at XLoD

Perficient

Our banking risk and regulatory experts are excited to attend the upcoming XLoD Global event in New York on June 11th. What is XLoD Global? The world’s leading financial institutions and regulators come together at XLoD to discuss the future of non-financial risk and control. Representatives from all three lines of defense—operational management, risk management/compliance, and internal audit—attend to present, discuss, and learn about industry shifts that are impacting risk and regul

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Elder fraud: Preventing elder financial exploitation at your institution

Abrigo

Elder fraud prevention and education Learn strategies for recognizing and reporting elder fraud and exploitation. Would you like other articles on BSA/AML training in your inbox? Takeaway 1 Elder abuse, exploitation and fraud continue to rise as the baby boomer generation ages. Takeaway 2 Learn to recognize common types of elder abuse and the red flags that may accompany them.

Fraud 221
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ERC for Banks – Told You Are Not Eligible? Find Out

South State Correspondent

In discussing ERC (Employee Retention Credit) with banks over the last year, we discovered a common theme. Most banks have either been told they are not eligible or come to this conclusion on their own because they did not experience a decrease in revenues. Many banks performed better than expected during the pandemic due to offering paycheck protection program (PPP) loans.

Georgia 195
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Fall In Love With the Month-End Close

It's the time of year to give our close process some TLC. Join us in this one hour webinar where we discuss how to adopt leading practices and infuse technology into the month-end close process to improve our experience and increase our productivity during month-end and quarter-end close. Learning Objectives: This course's objective is to understand how the month-end close can be improved with automation and adoption of leading practices.

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We Need a New Funding Strategy

Jeff For Banks

In December 2021, when the Fed Funds Rate stood at 0-25 basis points and prior to the Fed's tightening beginning in the first quarter of 2022, there were $18.2 trillion in domestic deposits, according to the FDIC's Statistics at a Glance. In December 2023, a full three quarters after the Fed paused its tightening of the Fed Funds Rate (QT continued), domestic deposits stood at $17.3 trillion.

Strategy 104

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Four ways generative AI will transform commercial banking

Accenture

We’re all still trying to get our heads around the big question confronting all commercial bankers right now: how and where will generative AI have the greatest impact? In our recent analysis of the top trends shaping the industry in 2024, we argue that each one is influenced to some degree by generative AI. In… The post Four ways generative AI will transform commercial banking appeared first on Accenture Banking Blog.

Analysis 296
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Get This Fixed vs. Floating Loan Calculator to Help Borrowers

South State Correspondent

Most borrowers are implicitly expressing a view that interest rates will be lower in the future than the current market expectation. This view is reflected by a sharp decrease in the average contractual loan commitment term at community banks and an increase in floating vs. fixed rate structures. Borrowers are choosing short-term financing in anticipation of the Federal Reserve embarking on an interest rate-cutting cycle.

Analysis 195
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How vertical integration elevates customer journeys to new heights

ATM Marketplace

At a time when a seamless customer journey is more important than ever, vertical integration allows organizations to prioritize customization, increase connectivity and develop software and hardware systems that keep customers happy and engaged.

Software 119
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Visa preps for US pay-by-bank services

Payments Dive

The card network is focused on “stubborn categories” where large account-to-account payments have taken hold, such as in healthcare, education and rent, a Visa executive said.

US 459
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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

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Santander customers’ private data put up for sale for $2m by hackers

TheGuardian

ShinyHunters stole information including bank and credit card numbers, as well as staff HR details Hackers are attempting to sell confidential information including the bank and credit card numbers of millions of Santander customers to the highest bidder. ShinyHunters posted an advert on a hacker forum for the data, which it says also includes staff HR details, with an asking price of $2m (£1.6m).

Data 103
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DSCR Loan Requirements for Commercial Property Investors

Commercial Lending USA

You can get commercial property financing with debt service coverage ratio loans or DSCR loan requirements.

Lending 98
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Ex-CEO of failed bank pleads guilty after losing $47M in crypto scheme

American Banker

Shan Hanes, who led Heartland Tri-State Bank in Kansas until it failed last year, pleaded guilty to one count of embezzlement by a bank officer. He now faces up to 30 years in prison. He is scheduled to be sentenced on Aug. 8.

Kansas 94
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Zelle faces Senate probe on fraud

Payments Dive

“The scale of fraud on the Zelle platform is unacceptably high,” National Consumers League Vice President John Breyault said.

Fraud 431
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The Role of Automation in Commercial Lending

Automation is changing the game for commercial lenders, offering a clear path to competitive advantage in 2025. Rising costs, outdated workflows, and manual data entry slow growth and impact borrower satisfaction. Automation addresses these challenges, reducing costs, speeding up loan cycles, improving accuracy, and elevating borrower experiences. With market uncertainty easing, now is the time to act—waiting until loan volumes rebound leaves lenders unprepared and struggling to compete.

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‘Fleecing the man off the street’: Car dealers investigated over high interest rates

TheGuardian

The FCA is considering opening a compensation scheme for customers after an influx of complaints When Gary Hill took out a £12,500 loan to pay for a new family vehicle in late 2014, he had no idea that the north London dealership he had travelled to from his home in Bedfordshire could have sway over his monthly payments. But the 45-year-old was in a bind, having started a new job that no longer gave him access to a company car.

Payments 102
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Is biometrics the answer to ATM security issues?

ATM Marketplace

When asked by a reporter why he robbed banks, Willie Sutton famously replied: "Because that's where the money is." Can biometrics prevent would-be-thieves from stealing from ATMs?

ATM 87
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The courts need to rein in the SEC before it kills the crypto industry

American Banker

The Securities and Exchange Commission's overly broad expansion of the Dealer Rule is only the latest example of the agency's yearslong effort to stifle innovation in a vibrant and growing industry.

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Mastercard floats crypto credential service

Payments Dive

The card issuer joins its tech and payments peers in integrating crypto into the traditional financial system.

System 418
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Outsource With Confidence for RDC Program Success

Remote Deposit Capture (RDC) clients are more likely to use additional treasury services and maintain larger deposits. However, poor customer experiences—particularly if they delay deposits—can compel RDC clients to take their business elsewhere. This eBook makes the case for outsourcing RDC operations to a proven managed services partner. This approach helps Treasury Departments with limited resources provide excellent client experiences that result in higher retention and productivity rates.

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Goldman Sachs pay pot for bankers surges by more than 20%

TheGuardian

First-quarter earnings show £580m pool, reflecting increase in share price as bonus cap scrapped in UK London bankers at Goldman Sachs have seen their pay pot jump by more than 20% so far this year, as the bank’s surging share price added to the prospect of bumper payouts after bonus caps were lifted in the UK. Filings covering Goldman Sachs International’s (GSI) first-quarter earnings show that it built up a $735m (£580m) pay pool in the three months to March, averaging out at about $218,000 (£

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The Problem With Customer Opinion Surveys and Strategy

Alex Jimenez

For the past few years I’ve noticed that more and more banking and banking technology articles about the future of banking seem to be informed by dubious claims. The writers derive these claims from customer opinion polls and immediately jump to conclusions without understanding survey methodology. Some researchers and consultants conduct customer opinion surveys with biased questions and limited responses.

Survey 87
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Is Walmart ready to take on banks after its divorce from Capital One?

American Banker

The retail giant has scrapped its credit card partnership with Capital One, its second public spat in recent years with a partner bank. Analysts say it may be a sign that Walmart wants to launch its own credit card on what it hopes will be a financial super-app.

Capital 93
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Klarna uses AI to cut marketing costs

Payments Dive

The Stockholm-based buy now, pay later company said more than a third of its first-quarter savings on sales and marketing expense was attributable to artificial intelligence.

Marketing 397
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It Takes Two to Tango

With automation, you’ll reduce errors and save valuable time, allowing you to focus on what really matters: strategic analysis and insightful decision-making. Picture accurate financial reports ready at your fingertips, giving you the confidence to tackle business challenges head-on. Embracing automation not only boosts productivity but also elevates your role from number cruncher to closing rockstar.

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Five Considerations for Improving Fintech Sales through Strategic Communication

William Mills

Fintech companies face a formidable challenge: communication gaps that threaten to undermine their sales performance. These disconnects, often manifesting between departments, teams, and even with customers, can lead to misaligned strategies, missed opportunities, and a weakened competitive edge. Addressing these communication barriers is crucial for fintech firms striving to maintain their market position, enhance customer relations, and drive growth in an industry where precision and clarity a

Fintech 82
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nCino on track to spend $110M on R&D this year

BankInovation

Cloud-based fintech nCino aims to spend nearly $110 million on research and development for AI and digital banking tools this year. The Wilmington, N.C.

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Embedded finance opportunities beckon large banks

American Banker

The rise of ecommerce and vertical software-as-a-service platforms are prime opportunities for large banks to sell payment processing, card issuance and other banking capabilities.

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PayPal pursues ad platform tied to data

Payments Dive

The new offering by the digital payments pioneer will be led by Mark Grether, who helped grow Uber Advertising into a $1 billion business.

Data 284
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10 Ways to Leverage Buyer Signals and Drive Revenue

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.