Sat.Apr 24, 2021 - Fri.Apr 30, 2021

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SCA: Five Months to Go

Bobsguide

We’re five months away from the final regulatory deadline set by the Financial Conduct Authority for card issuers, payments firms and online retailers to implement Strong Customer Authentication (SCA). SCA is a regulatory requirement brought in to protect consumers and businesses from

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Tips on Building Banking Trust From One of the World’s Most Trusting Markets

Accenture

It’s hard to overstate the importance of trust in banking—which makes the findings of our latest Global Banking Consumer Study concerning for banks. The study, which interviewed 47,000 consumers around the world, revealed that the COVID-19 pandemic has accelerated what has been a longer-term decline in trust in banks. We found that 29 percent of….

Marketing 222
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3 Ways to Improve Customer Loyalty Through a Secure Digital Banking Approach

Banking Exchange

The pandemic greatly accelerated the technology shift as customers were largely unable or not willing to visit branches in-person The Economy Technology Duties Security Tech Management Mobile Online Operational Risk Feature3 Feature.

Security 117
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OCC Releases Community Reinvestment Act (CRA) Evaluations

Perficient

The Office of the Comptroller of the Currency (OCC) has released 15 Community Reinvestment Act (CRA) performance evaluations. These evaluations are based on on-site examinations by OCC-trained staff. On-site examinations are done every other year. Reviews, which can take weeks, assess an institution’s performance in helping to meet the credit needs of communities, including those of low or moderate income within its assessment area.

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Back to Basics with Reconciliations

Join us in this webinar, where we share best practices on how to think about the reconciliation work each month, when best to do reconciliations, how they should be prepared, and some common pitfalls to avoid. Learning Objectives: This course objective is to understand how to properly prepare and review balance sheet reconciliations and its impact on the financial statements.

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Rebeca Romero Rainey: Lead with purpose

Independent Banker

Photo by Robert Severi. Our approach to service is not about checking something off the list for today. It’s about making incremental positive change over time. In today’s world, it’s more important than ever for businesses to lead with purpose. Consumers are demanding it from the companies with which they do business—so much so that in its Retail Trends 2021 list, Deloitte said it expects purpose to be as disruptive in the next 10 years as digital has been in the past 10.

More Trending

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CFPB Delays Mandatory Compliance Date of New General Qualified Mortgage Rule

CFPB Monitor

The CFPB recently issued a final rule delaying the mandatory compliance date for the new general qualified mortgage (QM) rule based on an annual percentage rate (APR) limit from July 1, 2021 to October 1, 2022. The final rule is effective on June 30, 2021. The CFPB also issued an executive summary of the final rule. In December 2020, the CFPB issued the new general QM rule to replace the original general QM rule based on a strict 43% debt-to-income (DTI) ratio.

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How Financial Services Can Thrive After COVID-19

Banking Exchange

Brands across all industries need to be prepared for what comes next, especially when it comes to customer experience (CX) Retail Banking Risk Management Feature Financial Trends Lines of Business Feature3 Covid19.

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How digital integrity and transformation empower retail banks against emerging competitors

Bobsguide

Retail banks have found themselves at the centre of the digital disruption shaking financial services. As well as direct competition from challenger and neobanks entering the sector, they also have to contend with the likes of Facebook, Amazon and Google and their peers looking to expand their.

Retail 139
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Banking’s cloud imperative: Succeeding in an altered landscape

Accenture

This series of blogs look at the future of banking in Growth Markets in a post-COVID-19 world. Although Asia-Pacific banks have outperformed global peers in recent years, they’re dealing today with challenges including an uncertain economy, under-pressure balance sheets, competition from digital attackers, declining cost-income ratios and a low interest-rate environment.

Marketing 397
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How a Managed Services Partner Can Reduce the Friction in Your RDC Program

Treasury teams at community banks face an ongoing challenge of delivering frictionless customer experiences as they support treasury products – especially RDC. This infographic focuses on the efficiencies community banks gain when partnering with a proven managed services provider. You’ll see the advantages you can gain when a managed services partner leverages online tools, skilled customer and technical support personnel, and fulfillment and logistics capabilities to streamline RDC fulfillment

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The customer experience: How the pandemic changed e-commerce

ATM Marketplace

The pandemic changed how customers viewed shopping and spending. But as the world moves into post-pandemic, retailers are concerned with creating a positive customer experience. Rafael Lourenco, executive vice president at ClearSale shares his thoughts on ways to improve the customer experience.

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Decomposing changes in the functioning of the sterling repo market from 2014 to 2018

BankUnderground

Rupal Patel. Repo markets form part of the plumbing of the financial system. They allow participants to borrow cash against collateral and buy back this collateral at a higher price at the end of the transaction. When there is a blockage in repo it has repercussions on financial markets. Since 2014 there have been significant changes in repo functioning, causing policymakers to question why these changes are happening and what it means for financial stability.

Marketing 118
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UK to come under scrutiny in Italy’s largest mafia trial in decades

TheGuardian

Witnesses will be asked to respond to claims the ’Ndrangheta has laundered billions of euros in City of London In a high-security, 1,000-capacity courtroom converted from a call centre, Italy’s largest mafia trial in three decades is under way in Lamezia Terme, Calabria. About 900 witnesses are set to testify against more than 350 defendants, including politicians and officials charged with being members of the ’Ndrangheta, Italy’s most powerful criminal group.

Groups 105
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Why an operations revolution is an urgent imperative for banks

Accenture

UK banks have been striving for years to reduce their cost base. Yet despite these efforts, downward pressure on revenue is continuing to squeeze profitability. Now the fallout from COVID-19 – including widespread uncertainty and an economic downturn – is set to make revenue growth even harder to achieve. The effect is to put banks’…. The post Why an operations revolution is an urgent imperative for banks appeared first on Accenture Banking Blog.

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Budget Playbook for Commercial Lenders — Bank and Credit Union Edition

Amid market uncertainty, banks and credit unions are faced with critical decisions about the future of their commercial lending. With fluctuating interest rates and rising competition from non-bank lenders, it's critical to allocate your 2025 budget strategically to optimize lending operations. Our Budget Playbook for Commercial Lenders delivers key strategies to help you navigate these challenges, ensuring your institution is well-positioned for the coming year.

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Tech giants risk squeezing out banks, French watchdog warns

Payments Source

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3 Tips for Creating a Fraud Education Strategy That Fits Your Brand

Jack Henry

It may seem strange for you to put a spotlight on the notion that digital banking can be a prime target for scammers and fraudsters, but you should. Because while talking about fraud and scams with your accountholders may seem awkward or alarming (after all, banks and credit unions are the most secure places for people to manage their money), highlighting the reality of fraud puts your brand in a position of advocacy.

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Cloud key to minimising risk for hedge funds

Bobsguide

Moving to remote working has created new headaches for hedge funds through the risk of a “single point of failure” in a portfolio manager’s tech setup, according to Lance Smith CEO and co-founder of Imagine Software. Smith says that as traders moved away from the office, with.

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How banks can resist commoditization in a digital world

Accenture

In this series we’ve looked at a range of important subjects for banks looking to grow and gain competitive advantage in 2021. All are connected to Accenture’s latest Global Banking Consumer Study. But in every post we have encountered, in one way or another, the same challenges and questions. If a post-pandemic world is also…. The post How banks can resist commoditization in a digital world appeared first on Accenture Banking Blog.

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Is Your Current Card Platform Holding You Back?

Have you ever felt the pain and loss of a client suddenly going silent, leaving you questioning everything? Ghosting can cause heartbreak; in business, it drains resources, and emotionally, it shatters your confidence. A modern credit card program can give you the tools to deliver the digital-first experiences your customer’s demand. Our eBook, “5 Signs Your Credit Card Offering Needs an Upgrade,” will help you identify key indicators that your current card platform may be holding you back and w

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CFPB issues interim rule applicable to FDCPA debt collectors seeking to evict tenants for non-payment of rent

CFPB Monitor

The CFPB has issued an interim final rule that requires “debt collectors” as defined under the FDCPA who seek to evict tenants for non-payment of rent to provide written notice to tenants of their rights under the Centers for Disease Control and Prevention (CDC) Order that establishes an eviction moratorium. The interim rule also prohibits FDCPA debt collectors from misrepresenting tenants’ eligibility for protection from eviction under the moratorium.

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UK heading for biggest economic boom since 1948 – Barclays chief

TheGuardian

Jes Staley says bank continues to take ‘cautious view’ of impact of Covid-19 pandemic Coronavirus – latest updates See all our coronavirus coverage The UK economy is on course for its biggest economic boom since 1948 as the country’s coronavirus vaccination programme allows consumers to go out and spend, according to the chief executive of Barclays.

Course 100
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Chase builds out digital and product leadership team, Citi hires new compliance chief

BankInovation

This month saw investment in digital leadership and compliance, as C-suite positions were filled with new faces at JPMorgan Chase, Citi and Independent Financial, as well as at MoneyGram and Fiserv. Notable hires from April include: Chase grows its consumer and community banking digital and product leadership team JPMorgan Chase brought three new recruits into […].

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One-Year Anniversary of Reg D Change - Impact to Savings Accounts

BankDeals

One year after the Fed announced the Reg D change, I thought it would be interesting to review the latest policies of a few popular banks and credit unions.

Policies 101
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It Takes Two to Tango

With automation, you’ll reduce errors and save valuable time, allowing you to focus on what really matters: strategic analysis and insightful decision-making. Picture accurate financial reports ready at your fingertips, giving you the confidence to tackle business challenges head-on. Embracing automation not only boosts productivity but also elevates your role from number cruncher to closing rockstar.

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One of America's oldest wine sellers starts taking crypto

Payments Source

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Lloyds profits soar as Covid loan loss provisions released

TheGuardian

Banking group claws back £459m from cash pile meant to cover bad debts Coronavirus – latest updates See all our coronavirus coverage Earnings at Lloyds Banking Group have surged back, with a forecast-beating £1.9bn in pre-tax profits for the first quarter, as the lender released hundreds of millions of pounds worth of loan loss provisions originally earmarked for potential defaults linked to the coronavirus pandemic.

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Citizens Bank and Trust banks on Fiserv and APIs  

BankInovation

Alabama’s Citizens Bank and Trust is upgrading its core account processing platform to offer real-time payments and better automate with the help of third-party providers — a move that more banks may pursue, given Fiserv’s first-quarter earnings report of increased sales today. The $700 million community bank is pivoting to Fiserv’s DNA core, which uses […].

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FTC settles claims alleging merchant cash advance providers engaged in unfair and deceptive practices

CFPB Monitor

The Federal Trade Commission recently announced that it has settled the lawsuit it filed against Yellowstone Capital LLC, a provider of merchant cash advances, and its chief executive officer and president for alleged unfair and deceptive conduct in violation of section 5 of the FTC Act, 15 U.S.C. § 45. In its Complaint, the FTC alleged that the defendants engaged in deceptive acts or practices by (1) representing that they did not require collateral or personal guarantees from business owners w

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3 Ways Managed Device Services Help Community Banks Cut Costs

Community banks seek ways to leverage their technology infrastructure to drive productivity and growth. However, the sheer volume of technology devices, capital constraints, and lack of skilled resources stand in the way. This Strategy Brief explores how a managed device services partner can help bridge this resource gap. Managed device services partners empower community banks to take charge of mission-critical device management activities with: Logistics and installation services to support se