The Financial Brand
NOVEMBER 13, 2022
This article Digging Into KeyBank’s Conversational AI Strategy appeared first on The Financial Brand. The regional bank is using a test-and-learn approach with its new digital assistant, which has already improved contact center efficiency. This article Digging Into KeyBank’s Conversational AI Strategy appeared first on The Financial Brand.
The Financial Brand
NOVEMBER 14, 2022
This article Customers in Control: What Personalized Banking Means Now appeared first on The Financial Brand. Personalization is a perennial banking buzzword. But it’s time for traditional banks and credit unions to rethink what it means. This article Customers in Control: What Personalized Banking Means Now appeared first on The Financial Brand.
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It's the time of year to give our close process some TLC. Join us in this one hour webinar where we discuss how to adopt leading practices and infuse technology into the month-end close process to improve our experience and increase our productivity during month-end and quarter-end close. Learning Objectives: This course's objective is to understand how the month-end close can be improved with automation and adoption of leading practices.
The Emmerich Group
NOVEMBER 16, 2022
I believe that we humans can make easy tasks MUCH harder than they need to be. We all do it. The people at your bank struggling with sales effectiveness do it, too. In this video, I’m going to show you how you can take a trouble spot, like getting enough deposits, and turn it. Continue Reading. The post Bank Sales Training Basics—with an Important Twist [VIDEO] appeared first on Emmerich Financial.
Community Banking Brief brings together the best content for Community Banking professionals from the widest variety of industry thought leaders.
Accenture
NOVEMBER 17, 2022
Disruption has become business as usual This year’s Sibos theme, “progressive finance for a changing world,” captures how customer expectations have radically shifted the direction of the industry. In today’s environment, experience is everything. A pandemic. A war. And now, a looming recession. The list goes on as disruption has become business as usual, fundamentally….
South State Correspondent
NOVEMBER 15, 2022
the As interest rates go back up and volatility continues to remain high, banks’ cost of capital has undergone a significant shift up. Your cost of capital is essential to know for several reasons. Mostly, it gives your board and shareholders a yardstick in which to gauge a bank’s return. Produce over your cost, and you will be able to attract more capital.
CFPB Monitor
NOVEMBER 15, 2022
The CFPB has filed a certiorari petition with the U.S. Supreme Court seeking review of the Fifth Circuit panel decision in Community Financial Services Association of America Ltd. v. CFPB that held the CFPB’s funding mechanism violates the Appropriations Clause of the U.S. Constitution. Given the daunting odds the CFPB would have faced in seeking to have the decision reversed by an en banc Fifth Circuit, it is not surprising that it chose to proceed directly to the Supreme Court.
Payments Dive
NOVEMBER 15, 2022
The payments company that caters to restaurants reached that quarterly record after significant expansion this year.
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Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.
BankUnderground
NOVEMBER 16, 2022
Julian Reynolds. Moves in oil prices have significant implications for the global economic outlook, affecting consumer prices, firm costs and country export revenues. But oil futures contracts tend to give an imperfect steer for the future path of oil prices because, at any given time, futures contracts may be affected by a wide range of fundamental drivers, besides the expected path of future spot prices.
South State Correspondent
NOVEMBER 14, 2022
reIt is counterintuitive that you might want to advise borrowers to do a loan refinancing at this stage of the interest rate cycle. The FOMC has raised short-term interest rates by 3.75% in the eight months between March and November. The market is now forecasting an additional 1.25% in hikes by early next year. Borrowers and lenders continue to be surprised by the speed of these increases.
CFPB Monitor
NOVEMBER 16, 2022
As the industry continues to digest the Fifth Circuit’s opinion in Community Financial Services Association of America, Ltd. v. Consumer Financial Protection Bureau , which held the Bureau’s funding mechanism to be unconstitutional, new litigation illustrates the challenges that the decision creates to the CFPB’s ability to conduct oversight and enforcement.
Payments Dive
NOVEMBER 18, 2022
“Congress has a responsibility to bring much-needed transparency and competition” to credit card swipe fees, writes the chairman of the trade association for 7-Eleven franchisees.
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Automation is changing the game for commercial lenders, offering a clear path to competitive advantage in 2025. Rising costs, outdated workflows, and manual data entry slow growth and impact borrower satisfaction. Automation addresses these challenges, reducing costs, speeding up loan cycles, improving accuracy, and elevating borrower experiences. With market uncertainty easing, now is the time to act—waiting until loan volumes rebound leaves lenders unprepared and struggling to compete.
ATM Marketplace
NOVEMBER 18, 2022
Some banks are moving exclusively towards mobile banking for 2023, but research reveals customers, including Gen Z still want ATMs.
South State Correspondent
NOVEMBER 14, 2022
The FOMC has raised short-term interest rates by 3.75% in the eight months between March and November. The market is now forecasting an additional 1.25% in hikes by early next year. Borrowers and lenders continue to be surprised by the speed of these increases. As short-term rates have gone up, so has the cost of credit for all borrowers, especially those who want to borrow for shorter terms (up to five years).
CB Insights
NOVEMBER 17, 2022
Sam Bankman-Fried’s crypto exchange FTX filed for bankruptcy protection on November 11 — the culmination of a steady stream of bad news for the company and a “bank run” that saw roughly $6B in customer withdrawals. A total of 134 affiliated companies were part of the filing, and there could be more than a million creditors involved. download The State of Blockchain q3’22 report.
Payments Dive
NOVEMBER 16, 2022
Mastercard and big banks such as Citi, Wells Fargo, BNY Mellon and U.S. Bank are set to participate in the proof-of-concept trial.
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Remote Deposit Capture (RDC) clients are more likely to use additional treasury services and maintain larger deposits. However, poor customer experiences—particularly if they delay deposits—can compel RDC clients to take their business elsewhere. This eBook makes the case for outsourcing RDC operations to a proven managed services partner. This approach helps Treasury Departments with limited resources provide excellent client experiences that result in higher retention and productivity rates.
ATM Marketplace
NOVEMBER 15, 2022
Cryptocurrency has come a long way since its humble beginnings. Is it time for banks to take the plunge into cryptocurrency?
TheGuardian
NOVEMBER 16, 2022
Exclusive: Amendment would give City regulators power to ensure services and follows mass branch closures Labour is planning to force a vote on guaranteeing in-person banking across the country, following swathes of branch closures that have left local communities without face-to-face services. The party’s amendment to the financial services and markets bill would give City regulators the power to ensure communities have regular access to “essential” in-person services, including opening new acc
BankInovation
NOVEMBER 18, 2022
The importance of customer experience has increased exponentially over the past few years as people bring more aspects of their lives online. This year, more than 65% of Americans are using digital banking as their preferred banking method, according to a May 2022 survey published by Statista. So, what does this mean? Financial institutions must […].
Payments Dive
NOVEMBER 16, 2022
The Federal Reserve and The Clearing House have launched late night ACH payments, speeding up the processing of some payments.
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With automation, you’ll reduce errors and save valuable time, allowing you to focus on what really matters: strategic analysis and insightful decision-making. Picture accurate financial reports ready at your fingertips, giving you the confidence to tackle business challenges head-on. Embracing automation not only boosts productivity but also elevates your role from number cruncher to closing rockstar.
TheGuardian
NOVEMBER 18, 2022
HMRC payment went into account number recycled by Barclays and new holder did not return cash A freelance film producer whose £2,765 VAT rebate was paid into a bank account he closed 16 years ago has described his battle to get hold of his money after the account number was recycled by Barclays and the new holder did not return the cash. Chris McBride, who lives in Penzance, has been trying to get his hands on his money since May but HMRC and Barclays insist it is the other side’s problem to sor
BankBazaar
NOVEMBER 18, 2022
As Indians prepare to adopt the next generation of legal tender, here’s an introduction to Central Bank Digital Currency. Over the past few years, the sharp rise of cryptocurrencies has attracted investors from all over the world who want to diversify their portfolios and earn high returns. However, the impact of higher interest rates in the past year has impacted the cryptocurrency market, leading to a significant sell-off.
Payments Dive
NOVEMBER 18, 2022
Debt burdens and delinquencies are rising more rapidly for younger and less wealthy borrowers, the New York Federal Reserve Bank researchers said.
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