Perficient

AUGUST 3, 2023

What is Generative AI? Generative Artificial Intelligence , or generative AI, is a categorical or descriptive term ascribed to algorithms using machine learning to create or ” generate” new content. Generative AI ingests data and understands guidelines incredibly well; therefore, businesses across industries are jumping to take advantage of all the possible ways the tool can help save them money and create elevated, uber-personalized customer experiences.

Industry 83

Industry Risk Management Customer Experience Fraud 83

South State Correspondent

AUGUST 3, 2023

Seasoned bankers call it “The Distributor Tactic,” and it is a little-discussed technique used for ages in banking to speed up the sales cycle to land commercial bank deposits and treasury management accounts faster. The key to this tactic is to know that very few commercial checking customers utilize any medium or high-value treasury management services at banks (see below).

Metro 195

Metro Data Management Marketing 195

Abrigo

AUGUST 2, 2023

CRE credit risk is in the spotlight A structured approach to assessing commercial real estate risk helps banks and credit unions address inquiries about the health of CRE loans. You might also like this on-demand webinar, "Stress testing & CECL efficiencies." LISTEN Takeaway 1 The health of CRE loans and related credit risk is a focus of investors, board members, other stakeholders, and upcoming regulatory exams.

Report 195

Report Risk Management Lending Analysis 195

American Banker

JULY 31, 2023

A pending deal between two sizable institutions in Minnesota could mark the end of a dealmaking drought, experts say.

Minnesota 69

Minnesota 69

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It's the time of year to give our close process some TLC. Join us in this one hour webinar where we discuss how to adopt leading practices and infuse technology into the month-end close process to improve our experience and increase our productivity during month-end and quarter-end close. Learning Objectives: This course's objective is to understand how the month-end close can be improved with automation and adoption of leading practices.

Groups

CFPB Monitor

AUGUST 1, 2023

Last week, Professor Jeff Sovern of St. John’s University School of Law published a blog post discussing a new empirical study by Roseanna Sommers, Assistant Professor of Law at the University of Michigan Law School, dealing with consumer understanding of predispute arbitration agreements. According to Professor Sovern, the Sommers study augments his earlier (2014) study of this subject and confirms that “consumers are generally unaware of whether their contracts contain arbitration clauses, an

Michigan 145

Michigan Study 145

Payments Dive

AUGUST 1, 2023

E-commerce company Shopify is adopting more artificial intelligence by automating its corporate expenses through Ramp.

Company 369

Company 369

Gonzobanker

AUGUST 3, 2023

The time has come for some truth on the world of payment card flips. Effective July 1, Reg II (Durbin 2.0) disrupted banks’ income on debit cards. While banks won’t immediately feel the effects that Durbin 1.0 had in 2011, they’re likely to see an 18% to 25% volume shift from signature to PIN card transactions by the end of 2025. And the threat of disruption on credit cards looms large.

Cards 123

Cards Payments Branding ATM 123

American Banker

AUGUST 1, 2023

Michigan State University Federal Credit Union and Nymbus teamed up to design a package of business banking tools with an eye toward credit unions, which historically have tread lightly into this space.

Tools 36

Tools Michigan Fintech Technology 36

American Banker

JULY 31, 2023

U.S. financial institutions should look to the U.K. for tips on fighting real-time payments fraud.

Fraud 69

Fraud Payments 69

Advertiser: ZoomInfo

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

Analysis

Perficient

AUGUST 4, 2023

In today’s rapidly advancing technology landscape, businesses face a profound revolution in operations, customer interactions, and innovative endeavors. Partnering with the right digital transformation service provider is vital to thrive in this digital age. A proven track record of guiding businesses through digital complexities is crucial for unlocking their full potential, driving efficiency, and ensuring exceptional customer experiences, leading to long-term success.

Digital Strategies 419

Digital Strategies Strategy Report Customer Experience 419

Payments Dive

AUGUST 3, 2023

The payments company cut 150 employees in the second quarter, executives said Thursday during an earnings conference call.

Conference 370

Conference Payments Company 370

South State Correspondent

JULY 30, 2023

The banking industry’s return on equity (ROE) was 14.42% as of Q1/23 and so far is looking materially lower for Q2/23. How should community banks target and compare their ROE to the industry and their peer group, and what defines a top-performing bank? Most importantly, is there an ROE level ensuring a bank remains long-term independent and healthy?

Community Bank 195

Community Bank Community Capital Policies 195

CFPB Monitor

AUGUST 3, 2023

Nebraska Governor, Jim Pillen, signed into law Legislative Bill 92 on June 6, 2023, which amended the Nebraska Installment Loan Act (the “Act”) effective June 7, 2023 (the “Effective Date”). As amended, the licensing requirement under the Act includes “any person that is not a financial institution who, at or after the time a loan [of $25,000 or less with rates exceeding the Nebraska general usury limit] is made by a financial institution, markets, owns in whole or in part, holds, acquires, ser

Nebraska 148

Nebraska Marketing 148

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Automation is changing the game for commercial lenders, offering a clear path to competitive advantage in 2025. Rising costs, outdated workflows, and manual data entry slow growth and impact borrower satisfaction. Automation addresses these challenges, reducing costs, speeding up loan cycles, improving accuracy, and elevating borrower experiences. With market uncertainty easing, now is the time to act—waiting until loan volumes rebound leaves lenders unprepared and struggling to compete.

Lending

BankBazaar

JULY 31, 2023

It’s time to put on y our party hats and join the celebration as BankBazaar turns 15! Over the past decade and a half, we’ve been on a thrilling journey, redefining the way Indians access credit. Let’s take a delightful trip down memory lane and relive some of the most remarkable moments that shaped BankBazaar’s incredible 15-year adventure.

Innovation 148

Innovation Cards Branding Tools 148

Payments Dive

AUGUST 2, 2023

The payments processor launched a service during the second quarter aimed at affording ISVs the benefits of being a payment facilitator without the drawbacks associated with such a designation.

Payments 370

Payments 370

ATM Marketplace

AUGUST 1, 2023

Banks are dramatically changing their branch strategies, from shutdowns to redesigns. The Bank Customer Experience Summit will look at the cutting edge of branch transformation during a panel.

Customer Experience 109

Customer Experience Branch Strategies Strategy 109

CFPB Monitor

JULY 31, 2023

The Texas federal district court hearing the lawsuit challenging the validity of the CFPB’s final rule implementing Section 1071 of the Dodd-Frank Act (Rule) has issued an order that preliminarily enjoins the CFPB from implementing and enforcing the Rule “pending the Supreme Court’s reversal of [ Community Financial Services Association of America Ltd.

Texas 145

Texas America Lending Community 145

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Remote Deposit Capture (RDC) clients are more likely to use additional treasury services and maintain larger deposits. However, poor customer experiences—particularly if they delay deposits—can compel RDC clients to take their business elsewhere. This eBook makes the case for outsourcing RDC operations to a proven managed services partner. This approach helps Treasury Departments with limited resources provide excellent client experiences that result in higher retention and productivity rates.

Operations

Realwired Appraisal Management Blog

AUGUST 2, 2023

Inspiring Teams and Embracing Innovation for Lasting Success Today I want to talk about the exciting role of Chief Appraiser at a bank and the incredible journey that lies ahead. As we embark on this mission, remember it all starts with why. 1.

Innovation 98

Innovation Technology 98

Payments Dive

AUGUST 2, 2023

The retailer, which is pulling support on Nov. 1, had sought to tap into gaming culture to make crypto a larger part of the company’s future.

Retail 370

Retail Company 370

Alex Jimenez

JULY 31, 2023

Image by ThankYouFantasyPictures from Pixabay Journalism has been heavily impacted by technology transformation happening all around us. The introduction of the internet and later of smartphones have resulted in a significant change to both distribution and the actual practice of journalism. While there have been some positives, e.g., the ability to cover developing stories real-time through social media, the overall impact has been negative, mostly from the impact to the financial model.

Examples 98

Examples Training social media US 98

BankInovation

JULY 31, 2023

Artificial intelligence has revolutionized credit decisioning. What was once a slow, manual and subjective process is becoming highly automated, and the all-important act of approving or denying credit is increasingly being turned over to highly sophisticated neural networks.

Lending 98

Lending Apple Cards Security 98

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With automation, you’ll reduce errors and save valuable time, allowing you to focus on what really matters: strategic analysis and insightful decision-making. Picture accurate financial reports ready at your fingertips, giving you the confidence to tackle business challenges head-on. Embracing automation not only boosts productivity but also elevates your role from number cruncher to closing rockstar.

Analysis

ATM Marketplace

AUGUST 2, 2023

The options consumers have when it comes to paying for goods and services continues to expand. Merchants need to find an efficient way to cater to those options.

Payments 84

Payments 84

Payments Dive

JULY 31, 2023

As the only two real-time payments rails in the U.S., the rivalry between RTP and FedNow could get intense, but maybe not.

Payments 370

Payments 370

CFPB Monitor

AUGUST 4, 2023

The CFPB has filed its reply brief with the U.S. Supreme Court in Community Financial Services Association of America Ltd. v. CFPB. In the case, CFSA has asked the Supreme Court to affirm the Fifth Circuit panel’s decision which held that the CFPB’s funding mechanism violates the Appropriations Clause of the U.S.

America 78

America Community 78

Jack Henry

AUGUST 4, 2023

In recent years, financial institutions have been under increasing obligation to discover and report money laundering and tamp down on fraud losses. And this trend shows no sign of slowing down.

Fraud 78

Fraud Trends Report Technology 78

Advertiser: ZoomInfo

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.

Capital