Sat.Sep 10, 2022 - Fri.Sep 16, 2022

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4 experts deliver banking inspiration at Bank Customer Experience Summit

ATM Marketplace

Four experts shared thought provoking talks on various topics in the banking world at the Bank Customer Experience Summit held in Chicago from Aug. 31 to Sept 1.

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Pursuing Progress, Not Perfection, for Your Financial Brand

Digital Growth Institute

“There’s no such thing as a perfect strategy. I think putting people first is extremely important, especially when you talk about digital transformation.” -Cathy Graham.

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Study: Construction loan monitoring decreases loan defaults

Abrigo

Monitoring construction loans improves outcomes, study finds. Researchers find construction loans with more on-site inspections are less likely to default, suggesting that loan monitoring adds value to lenders. You might also like this webinar, "How to manage a high-performing construction loan portfolio." WATCH. Takeaway 1 "Bank Monitoring with On-Site Inspections" will be presented later this month and claims to be the first empirical study of bank monitoring within non-syndicated loans. .

Study 195
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De-Politicizing the Overdraft Discussion

Gonzobanker

As financial institutions look to evolve overdraft services, they should look at data to enhance customer service and manage risk. While there has been an abundance of political statements about excessive overdraft fees in banking, there has been a shortage of rational discussion to “unpack” this service with data regarding cost, value, and risk. Banks have the opportunity to evolve this product in a manner that truly services customer needs and avoids unintended consequences in consumers’ finan

Analysis 108
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Fall In Love With the Month-End Close

It's the time of year to give our close process some TLC. Join us in this one hour webinar where we discuss how to adopt leading practices and infuse technology into the month-end close process to improve our experience and increase our productivity during month-end and quarter-end close. Learning Objectives: This course's objective is to understand how the month-end close can be improved with automation and adoption of leading practices.

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The Millennial Dilemma – To Buy Or Not To Buy A Home?

BankBazaar

W hile owning a home is a dream come true for most millennial s , if you don’t do the math right, you’ll end up despising what was meant to be a profitable investment. Advantages Of Owning A Home Compared To Renting . With sky-rocketing property prices and a gradual rise in Home Loan interest rates, many tend to opt for renting rather than buying.

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Federal Reserve Issues Supervisory Letter on Crypto Activities for Banks

Perficient

Similar to what the OCC issued in December 2021 , in August 2022, the Federal Reserve Board (FRB) issued a Supervisory Letter outlining the steps FRB member banks should take prior to engaging in crypto-asset-related activities, such as assessing whether such activities are legally permissible and determining whether any regulatory filings are required.

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Treasury Yields Continue to Creep Higher

South State Correspondent

Treasury Yields Continue to Creep Higher. Another round of global risk asset selling has our markets ready to open lower and Treasuries are going along for the ride. S&P 500 equity futures are indicated lower by 51 points to 3868. The index bottomed at 3685 in June, so still a distance away but a retest of that low seems to be in the cards as the FOMC meeting looms.

Michigan 195
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Risk-based transaction monitoring

Abrigo

How to balance AML priorities Transaction monitoring is a critical component of a strong BSA program and a risk-based approach will allow for the best use of valuable resources. . You might also like this risk assessment checklist for BSA/AML professionals. DOWNLOAD . Takeaway 1 Though BSA/AML professionals juggle multiple priorities, s uspicious a ctivity m onitoring is the cornerstone of a strong reporting system. .

Software 195
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Gun merchant code approved for card purchases

Payments Dive

An international standards body approved a new merchant code that will apply to gun sellers for transactions using credit card networks like Visa and Mastercard.

Cards 459
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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

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Liz Truss faces backlash over plan to lift cap on bankers’ bonuses – UK politics live

TheGuardian

Latest updates: Kwasi Kwarteng’s plan to lift cap criticised as ‘very bad timing’ during cost of living crisis In its response to the legal proceedings launched by the EU over the Northern Ireland protocol (see 11.54am) , the UK government has said that it has unilaterally decided to continue suspending border checks on farm produce and other goods entering NI from Great Britain, my colleague Lisa O’Carroll reports.

National 103
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The Cost of a Commercial Real Estate Loan

South State Correspondent

Most financial institutions never see the actual cost of originating their products. To do so would require at least a rudimentary funds transfer pricing methodology, and many banks have not invested the time to derive a workable framework. Understanding a product’s cost structure is the first step towards accurate pricing and, more importantly, process improvement.

Analytics 195
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US Bank eyes growth with multilingual AI offerings

BankInovation

NEW YORK CITY — U.S. Bank is exploring additional language options for its voice-enabled Smart Assistant over the next three to five years. “Something we’re just getting into is multilingual,” Sierra Fontana, user experience designer of the Smart Assistant at U.S. Bank, said during the panel discussion “AI in Action: How Smart Players are Harnessing […].

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Zelle counters scam talk with growth rates

Payments Dive

The instant payments brand is highlighting a double-digit growth rate for its peer-to-peer payments tool and downplaying scams on its system.

Tools 397
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The Role of Automation in Commercial Lending

Automation is changing the game for commercial lenders, offering a clear path to competitive advantage in 2025. Rising costs, outdated workflows, and manual data entry slow growth and impact borrower satisfaction. Automation addresses these challenges, reducing costs, speeding up loan cycles, improving accuracy, and elevating borrower experiences. With market uncertainty easing, now is the time to act—waiting until loan volumes rebound leaves lenders unprepared and struggling to compete.

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What is the banker bonus cap and could scrapping it boost growth?

TheGuardian

Chancellor may lift EU-era restriction in hope of making UK more attractive to financial sector The focus is back on banker pay after it emerged that the chancellor, Kwasi Kwarteng, is considering scrapping the City bonus cap as part of the government’s wider pro-growth agenda. What is the bank er bonus cap? Continue reading.

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The Growing Concern With Your Cost of Funds

South State Correspondent

The banking industry’s cost of funds (COF) is highly correlated to short-term interest rates. However, as of Q2/22, the average community bank’s COF has risen only a few basis points. Community banks should be concerned about their COF because looking at current deposit conditions is like driving a car while looking at the rearview mirror.

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Truist launches AI-enhanced Truist Assist

BankInovation

Truist Financial today launched its artificial intelligence (AI)-enhanced virtual assistant Truist Assist, which introduces a self-service element to the bank’s customer experience offerings. The virtual assistant leverages natural language processing and natural language understanding that helps answer client questions in a digital channel, Sherry Graziano, head of digital banking and contact centers at Truist, told […].

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CFPB mulls rules for BNPL

Payments Dive

The Consumer Financial Protection Bureau is weighing new rules and guidance for the fast-growing buy now-pay later industry after wrapping up a comprehensive report on it.

Industry 396
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Outsource With Confidence for RDC Program Success

Remote Deposit Capture (RDC) clients are more likely to use additional treasury services and maintain larger deposits. However, poor customer experiences—particularly if they delay deposits—can compel RDC clients to take their business elsewhere. This eBook makes the case for outsourcing RDC operations to a proven managed services partner. This approach helps Treasury Departments with limited resources provide excellent client experiences that result in higher retention and productivity rates.

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Steve Bell on Kwasi Kwarteng’s plans for bankers’ bonuses — cartoon

TheGuardian

Continue reading.

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August CPI Headlines the Week

South State Correspondent

August CPI Headlines the Week. Treasuries are somewhat surprisingly finding an early bid this morning while awaiting the August inflation numbers tomorrow. That will be the key event of the week and provide the final piece of data for the Fed before hiking rates next week. The debate around 50bps or 75bps continues, although the latter seems to be the preferred choice given recent Fed speak.

Michigan 195
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2022 ATM and Self-service Software Trends and Analysis

ATM Marketplace

For the 15th consecutive year, ATM Marketplace and KAL ATM Software have partnered to publish the ATM industry's most influential and insightful annual guide, "ATM and Self-service Software Trends and Analysis.

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Biden advances digital asset regulation

Payments Dive

The Biden administration wants the Securities and Exchange Commission and the Commodity Futures Trading Commission to “aggressively pursue investigations and enforcement actions against unlawful practices in the digital assets space.

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It Takes Two to Tango

With automation, you’ll reduce errors and save valuable time, allowing you to focus on what really matters: strategic analysis and insightful decision-making. Picture accurate financial reports ready at your fingertips, giving you the confidence to tackle business challenges head-on. Embracing automation not only boosts productivity but also elevates your role from number cruncher to closing rockstar.

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Why Kwarteng’s focus on bankers’ bonuses is a strange fight to pick

TheGuardian

Some of the chancellor’s other proposals may represent a step back to the light-touch era that led to 2008-09 crash Kwasi Kwarteng’s proposal to remove the cap on bankers’ bonuses is an odd political fight to pick. Inflation at 9.9% is tearing chunks out of the real-terms pay packets of the vast majority of the population who never get a sniff of a bonus, even in good times.

Company 98
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Employee churn surges at banks despite pay hikes

American Banker

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Ripple and Travelex Bank to introduce crypto-enabled payments in Brazil

The Paypers

US-based Ripple , an enterprise blockchain and crypto solutions provider, has partnered with Travelex Bank to introduce crypto-enabled payments in Brazil.

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JPMorgan buys payments firm Renovite

Payments Dive

The biggest U.S. bank is buying the payments company as competition in the checkout and card processing ecosystem mounts.

Payments 300
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10 Ways to Leverage Buyer Signals and Drive Revenue

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.