South State Correspondent

MAY 25, 2022

While every bank talks about delivering on their service promise, only about 35% of banks have a formal effort and track key performance indicators (KPI). It is no surprise that these banks not only have higher customer experience performance but have a higher return on equity numbers. A better customer experience means less churn, a longer account life, more repurchases, more cross-sell, lower operating cost, greater trust, and more forgiveness.

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Customer Experience Survey Examples Branding 195

Payments Dive

MAY 23, 2022

Google, Microsoft and Apple this month began a big, new push in their campaign for a passwordless standard that's aimed at improving digital identity verification, including for payments.

Payments 459

Payments Apple Google 459

Perficient

MAY 27, 2022

This piece was written in collaboration with Chandni Patel, Director of Financial Services and member of Perficient’s Digital Assets Working Group. Our Digital Assets Team has blogged in the past about the regulatory landscape facing cryptocurrency from a banking perspective ( OCC Provides Roadmap for National Banks and Savings Associations To Conduct Crypto Activities , NY Federal Reserve Evaluates Stablecoin Frameworks , Highlights From Federal Bank Regulators’ Joint Statement on Cryptoc

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cryptocurrency Regulation Management Bitcoin 332

Accenture

MAY 26, 2022

Public pledges by HSBC, ING and UBS to curb their funding of fossil fuel production are welcome signs that the shift to sustainable banking is gathering speed. These banks, among others, are using their allocation of credit to encourage sustainable business practices. They recognize that sustainable lending is critical for the well-being of their own….

Lending 313

Lending 313

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Groups

Abrigo

MAY 27, 2022

What Makes a Successful Credit Manager Focusing on these traits can only help you become a better credit manager at your financial institution. Would you like other articles on loan review in your inbox? Takeaway 1 Be a good negotiator. It is all about the art of the deal. Takeaway 2 Know the rules. It is important to know the laws on all levels. Takeaway 3 Have integrity.

Management 195

Management Risk Management Analysis Lending 195

Perficient

MAY 23, 2022

In our final blog on insurance commerce, we build on the previous insights on strategy, customer needs, and internal readiness. We’ve always advocated a process-first mentality – and once these key inputs are ready, technology can be a great accelerator or activator of your strategy. As we draw on the cumulative insights of insurance commerce, it’s important to think about your technology across several capabilities: Journey Science – how does your technology target and talk to your current and

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Strategy Technology Customer Experience Innovation 294

Accenture

MAY 23, 2022

As the payments ecosystem expands into the worlds of crypto and the metaverse, keeping up with customer expectations, regulations and technological shifts is becoming a big challenge for payments providers. The only thing we can be certain of is that things will keep changing! Staying relevant in this environment will require a level of agility…. The post Agility makes the pieces fit for payments players appeared first on Accenture Banking Blog.

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Payments Regulation Technology Trends 301

South State Correspondent

MAY 27, 2022

Some Friendly Inflation News Appears. The last major piece of economic information is out this morning and April personal spending slightly bested expectations rising 0.9% vs. the 0.8% forecast but was off against March spending which was revised higher from 1.1% to 1.4%. Adjusted for inflation, spending rose 0.7% vs. 0.5% in March. That solid spending came against an increase in income of just 0.4% vs. 0.5% expected and March’s 0.5%.

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US Data Report Marketing 195

Payments Dive

MAY 27, 2022

Pursuing environmental, social and governance goals offers advantages in forging customer relationships and luring talent amid a tight labor market, a Mastercard executive said.

Strategy 396

Strategy Marketing 396

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Analysis

Bobsguide

MAY 26, 2022

Generation Life – a leading life insurance company that’s been providing Australians with tax-effective investment solutions for over 18 years – has launched its innovative new lifetime income solution, known as Generation Life LifeIncome, on GBST’s cloud-based wealth administration platform, Composer. Available exclusively through financial advisers, Generation Life’s new and exciting solution, an investment-linked lifetime annuity that pays an income for life – paves the road for much needed p

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Technology Management Innovation User Experience 148

Accenture

MAY 26, 2022

Key themes Receivables growth continues to gain momentum with issuers reporting single and double-digit YoY growth.? Purchase volume growth continues to be robust (27%+ YoY growth) as cardholder spend rebounds from pandemic lows.? AmEx reported particularly strong growth of nearly 38% on spend and 22% on receivables due to a resurgence of travel spend.?

US 195

US Cards Report Payments 195

South State Correspondent

MAY 23, 2022

Customers and competitors are challenging community banks to extend loan duration – borrowers are eager to lock fixed rates before they rise further, and many competitors are happy to oblige. But what are the optimal fixed terms for community banks given today’s interest rate, credit, and liquidity environment? While every bank’s mix of deposits and loans is different, community bankers should consider some common themes in the market when optimizing their balance sheet loan portfolio.

Lending 195

Lending Community Bank Community Capital 195

Payments Dive

MAY 24, 2022

CEO Frédéric Arnault suggested cryptocurrency fluctuations are a risk companies will need to take on if they allow this form of payment.

Payments 396

Payments cryptocurrency Company 396

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Automation is changing the game for commercial lenders, offering a clear path to competitive advantage in 2025. Rising costs, outdated workflows, and manual data entry slow growth and impact borrower satisfaction. Automation addresses these challenges, reducing costs, speeding up loan cycles, improving accuracy, and elevating borrower experiences. With market uncertainty easing, now is the time to act—waiting until loan volumes rebound leaves lenders unprepared and struggling to compete.

Lending

Bobsguide

MAY 25, 2022

Moneybase, a fintech subsidiary of Calamatta Cuschieri Finance Group – Malta’s largest independent financial services firm which pioneered the Maltese financial services industry in 1971, has launched Moneybase, a new digital payments app and card issuing platform using the award-winning payments platform, TranzAxis, from Compass Plus Technologies.

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Technology Payments Cards ATM 147

Accenture

MAY 25, 2022

Variable recurring payment (VRP) is the latest development in UK Open Banking. It offers an innovative way to initiate recurring payments or money movement securely by leveraging the Open Banking framework. VRP also provides merchants and businesses with a faster and more cost-effective alternative to direct debit or card-on-file transactions. Conceptually, VRP is similar to….

Payments 195

Payments Innovation Security Cards 195

TheGuardian

MAY 21, 2022

The banker and former regulator has seen many crises in his career, but war and political division have him worried Sir Howard Davies is a worried man. He is worried about political polarisation. He is worried about the long-term impact of Brexit on the City of London. And he is worried by the pushback against globalisation. One thing he is not especially worried about is the health of the bank he chairs, NatWest, which in its former guise as Royal Bank of Scotland was on the edge of collapse du

Regulation 145

Regulation Groups Policies 145

Payments Dive

MAY 27, 2022

Upstart Dutch payments processor Adyen is increasing its competition against FIS, Fiserv and Stripe on their home turf in the U.S.

America 300

America Payments 300

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Remote Deposit Capture (RDC) clients are more likely to use additional treasury services and maintain larger deposits. However, poor customer experiences—particularly if they delay deposits—can compel RDC clients to take their business elsewhere. This eBook makes the case for outsourcing RDC operations to a proven managed services partner. This approach helps Treasury Departments with limited resources provide excellent client experiences that result in higher retention and productivity rates.

Operations

SWBC's LenderHub

MAY 23, 2022

Last Week. About the only thing good about last week in financial markets was that it ended on time on Friday. Equities and all credit spread off U.S. Treasuries had a nightmarish week. Major retailers like Walmart, Target, and Lowes all posted weaker than expected earnings, citing serious margin pressures. The days of passing 100% of the cost of inflation on to consumers are over.

Marketing 144

Marketing Retail Capital 144

CFPB Monitor

MAY 26, 2022

Under Director Chopra’s leadership, the CFPB has regularly been sounding alarms about the potential for discrimination arising from the use of so-called “black box” credit models that use algorithms or other artificial intelligence (AI) tools. Today, in the second of its recently-launched Consumer Financial Protection Circulars, the CFPB addresses ECOA adverse action notice requirements in connection with credit decisions based on algorithms.

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Compliance Regulation Leadership Technology 143

ATM Marketplace

MAY 24, 2022

New laws from Kansas and Missouri will up the penalty for ATM theft.

Missouri 143

Missouri Kansas ATM 143

Payments Dive

MAY 27, 2022

The Federal Reserve vice chair, at a House Financial Services Committee hearing Thursday, also called for stricter regulation in the stablecoin space.

Regulation 243

Regulation 243

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Analysis

Bobsguide

MAY 25, 2022

London — May 16, 2022 — Mindtree , a global technology services and digital transformation company, and Finastra , a leading financial technology provider, today announced a partnership to bring Finastra’s Fusion Payments To Go payments technology to banks in the Nordics, the UK and Ireland, as a managed service. As part of the partnership, Mindtree will host Finastra’s proven payments solution in the cloud and handle integration of the technology across the rest of the banks’ existing solutions

Management 113

Management Payments Innovation Technology 113

BankUnderground

MAY 25, 2022

Mai Daher and Christiane Kneer. Many UK firms weathered the Covid shock by taking on debt. Small and medium-sized enterprises (SMEs) in particular borrowed at an unprecedented rate and their debt increased by around a quarter since end-2019. But debt that allowed SMEs to survive the pandemic could now hamper the recovery as indebted firms may struggle to invest and grow.

Capital 110

Capital Policies Tools Regulation 110

Gonzobanker

MAY 23, 2022

Banks and credit unions should be developing intentional strategies to counter the loss of overdraft fee income. Momentum is growing for banks and credit unions to eliminate or significantly reduce overdraft fees, and many institutions are hard at work planning for how to navigate this revenue transition. What started with Ally and Capital One now includes everyone from Fifth Third to Jovia Federal Credit Union.

Cards 102

Cards Strategy Marketing Digital Banking 102

Payments Dive

MAY 27, 2022

Peggy Mangot joined the bank this month to lead a team responsible for designing and developing fintech partnership strategy at JPMorgan Chase's commercial bank.

Fintech 243

Fintech Strategy 243

Advertiser: ZoomInfo

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Capital