South State Correspondent

MAY 25, 2022

While every bank talks about delivering on their service promise, only about 35% of banks have a formal effort and track key performance indicators (KPI). It is no surprise that these banks not only have higher customer experience performance but have a higher return on equity numbers. A better customer experience means less churn, a longer account life, more repurchases, more cross-sell, lower operating cost, greater trust, and more forgiveness.

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Customer Experience Survey Examples Branding 195

Payments Dive

MAY 23, 2022

Google, Microsoft and Apple this month began a big, new push in their campaign for a passwordless standard that's aimed at improving digital identity verification, including for payments.

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Payments Apple Google 456

Perficient

MAY 27, 2022

This piece was written in collaboration with Chandni Patel, Director of Financial Services and member of Perficient’s Digital Assets Working Group. Our Digital Assets Team has blogged in the past about the regulatory landscape facing cryptocurrency from a banking perspective ( OCC Provides Roadmap for National Banks and Savings Associations To Conduct Crypto Activities , NY Federal Reserve Evaluates Stablecoin Frameworks , Highlights From Federal Bank Regulators’ Joint Statement on Cryptoc

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cryptocurrency Regulation Management Bitcoin 332

Accenture

MAY 26, 2022

Public pledges by HSBC, ING and UBS to curb their funding of fossil fuel production are welcome signs that the shift to sustainable banking is gathering speed. These banks, among others, are using their allocation of credit to encourage sustainable business practices. They recognize that sustainable lending is critical for the well-being of their own….

Lending 313

Lending 313

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Join us in this webinar, where we share best practices on how to think about the reconciliation work each month, when best to do reconciliations, how they should be prepared, and some common pitfalls to avoid. Learning Objectives: This course objective is to understand how to properly prepare and review balance sheet reconciliations and its impact on the financial statements.

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Abrigo

MAY 27, 2022

What Makes a Successful Credit Manager Focusing on these traits can only help you become a better credit manager at your financial institution. Would you like other articles on loan review in your inbox? Takeaway 1 Be a good negotiator. It is all about the art of the deal. Takeaway 2 Know the rules. It is important to know the laws on all levels. Takeaway 3 Have integrity.

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Management Risk Management Analysis Lending 195

Perficient

MAY 23, 2022

In our final blog on insurance commerce, we build on the previous insights on strategy, customer needs, and internal readiness. We’ve always advocated a process-first mentality – and once these key inputs are ready, technology can be a great accelerator or activator of your strategy. As we draw on the cumulative insights of insurance commerce, it’s important to think about your technology across several capabilities: Journey Science – how does your technology target and talk to your current and

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Strategy Technology Customer Experience Innovation 294

Accenture

MAY 23, 2022

As the payments ecosystem expands into the worlds of crypto and the metaverse, keeping up with customer expectations, regulations and technological shifts is becoming a big challenge for payments providers. The only thing we can be certain of is that things will keep changing! Staying relevant in this environment will require a level of agility…. The post Agility makes the pieces fit for payments players appeared first on Accenture Banking Blog.

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South State Correspondent

MAY 27, 2022

Some Friendly Inflation News Appears. The last major piece of economic information is out this morning and April personal spending slightly bested expectations rising 0.9% vs. the 0.8% forecast but was off against March spending which was revised higher from 1.1% to 1.4%. Adjusted for inflation, spending rose 0.7% vs. 0.5% in March. That solid spending came against an increase in income of just 0.4% vs. 0.5% expected and March’s 0.5%.

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Payments Dive

MAY 27, 2022

Pursuing environmental, social and governance goals offers advantages in forging customer relationships and luring talent amid a tight labor market, a Mastercard executive said.

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Strategy Marketing 394

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Treasury teams at community banks face an ongoing challenge of delivering frictionless customer experiences as they support treasury products – especially RDC. This infographic focuses on the efficiencies community banks gain when partnering with a proven managed services provider. You’ll see the advantages you can gain when a managed services partner leverages online tools, skilled customer and technical support personnel, and fulfillment and logistics capabilities to streamline RDC fulfillment

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Bobsguide

MAY 26, 2022

Generation Life – a leading life insurance company that’s been providing Australians with tax-effective investment solutions for over 18 years – has launched its innovative new lifetime income solution, known as Generation Life LifeIncome, on GBST’s cloud-based wealth administration platform, Composer. Available exclusively through financial advisers, Generation Life’s new and exciting solution, an investment-linked lifetime annuity that pays an income for life – paves the road for much needed p

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Technology Management Innovation User Experience 148

Accenture

MAY 26, 2022

Key themes Receivables growth continues to gain momentum with issuers reporting single and double-digit YoY growth.? Purchase volume growth continues to be robust (27%+ YoY growth) as cardholder spend rebounds from pandemic lows.? AmEx reported particularly strong growth of nearly 38% on spend and 22% on receivables due to a resurgence of travel spend.?

US 195

US Cards Report Payments 195

South State Correspondent

MAY 23, 2022

Customers and competitors are challenging community banks to extend loan duration – borrowers are eager to lock fixed rates before they rise further, and many competitors are happy to oblige. But what are the optimal fixed terms for community banks given today’s interest rate, credit, and liquidity environment? While every bank’s mix of deposits and loans is different, community bankers should consider some common themes in the market when optimizing their balance sheet loan portfolio.

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Lending Community Bank Community Capital 195

Payments Dive

MAY 24, 2022

CEO Frédéric Arnault suggested cryptocurrency fluctuations are a risk companies will need to take on if they allow this form of payment.

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Payments cryptocurrency Company 394

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Amid market uncertainty, banks and credit unions are faced with critical decisions about the future of their commercial lending. With fluctuating interest rates and rising competition from non-bank lenders, it's critical to allocate your 2025 budget strategically to optimize lending operations. Our Budget Playbook for Commercial Lenders delivers key strategies to help you navigate these challenges, ensuring your institution is well-positioned for the coming year.

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Bobsguide

MAY 25, 2022

Moneybase, a fintech subsidiary of Calamatta Cuschieri Finance Group – Malta’s largest independent financial services firm which pioneered the Maltese financial services industry in 1971, has launched Moneybase, a new digital payments app and card issuing platform using the award-winning payments platform, TranzAxis, from Compass Plus Technologies.

Technology 147

Technology Payments Cards ATM 147

Accenture

MAY 25, 2022

Variable recurring payment (VRP) is the latest development in UK Open Banking. It offers an innovative way to initiate recurring payments or money movement securely by leveraging the Open Banking framework. VRP also provides merchants and businesses with a faster and more cost-effective alternative to direct debit or card-on-file transactions. Conceptually, VRP is similar to….

Payments 195

Payments Innovation Security Cards 195

SWBC's LenderHub

MAY 23, 2022

Last Week. About the only thing good about last week in financial markets was that it ended on time on Friday. Equities and all credit spread off U.S. Treasuries had a nightmarish week. Major retailers like Walmart, Target, and Lowes all posted weaker than expected earnings, citing serious margin pressures. The days of passing 100% of the cost of inflation on to consumers are over.

Marketing 144

Marketing Retail Capital 144

Payments Dive

MAY 27, 2022

Upstart Dutch payments processor Adyen is increasing its competition against FIS, Fiserv and Stripe on their home turf in the U.S.

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America Payments 298

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Have you ever felt the pain and loss of a client suddenly going silent, leaving you questioning everything? Ghosting can cause heartbreak; in business, it drains resources, and emotionally, it shatters your confidence. A modern credit card program can give you the tools to deliver the digital-first experiences your customer’s demand. Our eBook, “5 Signs Your Credit Card Offering Needs an Upgrade,” will help you identify key indicators that your current card platform may be holding you back and w

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CFPB Monitor

MAY 26, 2022

Under Director Chopra’s leadership, the CFPB has regularly been sounding alarms about the potential for discrimination arising from the use of so-called “black box” credit models that use algorithms or other artificial intelligence (AI) tools. Today, in the second of its recently-launched Consumer Financial Protection Circulars, the CFPB addresses ECOA adverse action notice requirements in connection with credit decisions based on algorithms.

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Compliance Regulation Leadership Technology 143

TheGuardian

MAY 21, 2022

The banker and former regulator has seen many crises in his career, but war and political division have him worried Sir Howard Davies is a worried man. He is worried about political polarisation. He is worried about the long-term impact of Brexit on the City of London. And he is worried by the pushback against globalisation. One thing he is not especially worried about is the health of the bank he chairs, NatWest, which in its former guise as Royal Bank of Scotland was on the edge of collapse du

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Regulation Policies Groups 145

Bobsguide

MAY 25, 2022

London — May 16, 2022 — Mindtree , a global technology services and digital transformation company, and Finastra , a leading financial technology provider, today announced a partnership to bring Finastra’s Fusion Payments To Go payments technology to banks in the Nordics, the UK and Ireland, as a managed service. As part of the partnership, Mindtree will host Finastra’s proven payments solution in the cloud and handle integration of the technology across the rest of the banks’ existing solutions

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Management Payments Innovation Technology 113

Payments Dive

MAY 23, 2022

Companies offering installment payment options for healthcare, legal and auto repair say that buy now-pay later options will satisfy growing consumer demand to cover big expenses in other areas.

Payments 239

Payments Company 239

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With automation, you’ll reduce errors and save valuable time, allowing you to focus on what really matters: strategic analysis and insightful decision-making. Picture accurate financial reports ready at your fingertips, giving you the confidence to tackle business challenges head-on. Embracing automation not only boosts productivity but also elevates your role from number cruncher to closing rockstar.

Analysis

Gonzobanker

MAY 23, 2022

Banks and credit unions should be developing intentional strategies to counter the loss of overdraft fee income. Momentum is growing for banks and credit unions to eliminate or significantly reduce overdraft fees, and many institutions are hard at work planning for how to navigate this revenue transition. What started with Ally and Capital One now includes everyone from Fifth Third to Jovia Federal Credit Union.

Cards 101

Cards Strategy Marketing Digital Banking 101

BankUnderground

MAY 25, 2022

Mai Daher and Christiane Kneer. Many UK firms weathered the Covid shock by taking on debt. Small and medium-sized enterprises (SMEs) in particular borrowed at an unprecedented rate and their debt increased by around a quarter since end-2019. But debt that allowed SMEs to survive the pandemic could now hamper the recovery as indebted firms may struggle to invest and grow.

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Capital Policies Tools Regulation 108

BankInovation

MAY 27, 2022

Scotiabank's Scene+ loyalty rewards program and mobile app added 200,000 new members since January, helping to drive consumer use of the bank's credit and debit cards. Scene+, a broadened flexible loyalty program combining two of the $976 billion Toronto-based bank's existing loyalty programs, was launched in December 2021. Transactions and points redemptions through the program […].

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Mobile Cards Retail 98

Payments Dive

MAY 27, 2022

Peggy Mangot joined the bank this month to lead a team responsible for designing and developing fintech partnership strategy at JPMorgan Chase's commercial bank.

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Fintech Strategy 239

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Community banks seek ways to leverage their technology infrastructure to drive productivity and growth. However, the sheer volume of technology devices, capital constraints, and lack of skilled resources stand in the way. This Strategy Brief explores how a managed device services partner can help bridge this resource gap. Managed device services partners empower community banks to take charge of mission-critical device management activities with: Logistics and installation services to support se

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