Sat.Sep 21, 2019 - Fri.Sep 27, 2019

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JPMorgan Chase exec sees digital banking, branch experience working as one

Payments Dive

Marbue Brown, the head of customer experience at JPMorgan Chase, told attendees at the annual BCX summit that millions of people want a combination of the speed and sophistication of digital banking along with the human interaction and financial wellness provided by a physical bank branch.

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The Purpose-Driven Bank

Chris Skinner

Building on my recent updates on sustainable finance and such like, it is interesting the word purpose consistently appears throughout the sub-text. Banks need a sense of purpose to attract talent; banks need to shift from shareholder focus to purpose focus; banks must no longer be socially useless but socially useful, … The post The Purpose-Driven Bank appeared first on Chris Skinner's blog.

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Inside Citi Ventures’ approach to finding talent

Bank Innovation

Citi Ventures, Citbank’s corporate venture arm, is turning to startups that can solve pain points for incumbent banks and financial companies. In particular, it is interested in companies that use data, AI and machine learning to support these approaches, including the identity verification company Trulioo and accounts receivable company HighRadius.

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Serving Mobile P2P Payments To The Gen X Crowd

PYMNTS

Financial providers worldwide are working to give small and medium-sized businesses (SMBs) quick access to their funds. Digital banks , for one, are teaming up with technology providers to accelerate settlement times for payments collected at the point-of-sale (POS). Legacy banks are similarly at work, with one major FI seeking to beat out FinTech competition by offering same-day access to credit card deposits.

Mobile 246
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Fall In Love With the Month-End Close

It's the time of year to give our close process some TLC. Join us in this one hour webinar where we discuss how to adopt leading practices and infuse technology into the month-end close process to improve our experience and increase our productivity during month-end and quarter-end close. Learning Objectives: This course's objective is to understand how the month-end close can be improved with automation and adoption of leading practices.

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HSBC exec says innovation will separate winners in financial services

Payments Dive

Banks have been in the transactional business for far too long, says Jeremy Balkin, head of Innovation at HSBC Bank USA. "We are in the financial services business; service is an experience — and that's not easy for banks to wrap their heads around.

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With TransferWise, Novo extends its marketplace banking approach

Bank Innovation

New York City-based business banking startup Novo is growing its partnership model to attract and retain customers. This week, digital-only Novo integrated with money transfer service TransferWise to allow its clients to send money across borders through Novo’s mobile banking platform. To Novo, which was founded in 2016 and so far has signed on “a […].

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Passage Of SAFE Banking Act Gives Cannabis Businesses Access To Banking

PYMNTS

The U.S. House of Representatives passed H.R. 1595, known as the Secure And Fair Enforcement (SAFE) Banking Act, on Wednesday (Sept. 25). The bill was sponsored by Congressmen Ed Perlmutter of Colorado, Denny Heck of Washington, Steve Stivers of Ohio and Warren Davidson of Ohio, all members of the House Financial Services Committee. The legislation aims to ensure that state-authorized and regulated cannabis businesses are not forced to operate with cash only.

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US Bank, BBVA, Paykey grab top BCX awards

Payments Dive

U.S. Bank, Sampath Bank Sri Lanka and First Commonwealth Federal Credit Union won honors during an awards dinner this week at the seventh annual Bank Customer Experience Summit at the Loews Chicago Hotel.

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What does “purpose-driven” really mean?

Chris Skinner

During my writing about a purpose-driven bank, I tried to find good examples of what purpose-driven actually means. Googling the question the number one result is from the Plato Project, who outline eight great purpose-driven organisations. The list is: Whole Foods “With great courage, integrity and love,” reads the higher … The post What does “purpose-driven” really mean?

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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

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Chase commits $25m to inclusion-focused startups

Bank Innovation

JPMorgan Chase this week announced a $25 million commitment to tech tools that help underserved consumers. The contribution will go towards the nonprofit Financial Health Network’s Financial Solutions Lab, a development program that supports fintech startups that help consumers save money, reduce debt and meet long-term financial goals. According to the Financial Health Network, the […].

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Why Being ‘Invisible’ Isn’t Enough For Payments In The 2020s

PYMNTS

If for nothing else, Uber and Lyft will be remembered for one big thing: making payments all but invisible via a seamless transaction process that was pretty much revolutionary. In a short amount of time, that ideal has become the general gold standard for digital and mobile payments and commerce, a guiding light for all types of companies in all kinds of sectors.

Payments 219
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US Bank, BBVA, Paykey grab top 2019 Bank Customer Experience Awards

Payments Dive

U.S. Bank, Sampath Bank Sri Lanka and First Commonwealth Federal Credit Union won honors during an awards dinner this week at the seventh annual Bank Customer Experience Summit at the Loews Chicago Hotel.

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Money creates purpose (which is why it’s so important)

Chris Skinner

I’m going to write the last of my blogs at this point on being purpose-driven to reference something that irks me a lot. Exclusivity. We have exclusivity a lot in life. The idea is that it creates ambition, hope, focus, hunger, direction and reward. We want the next airmile to … The post Money creates purpose (which is why it’s so important) appeared first on Chris Skinner's blog.

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The Role of Automation in Commercial Lending

Automation is changing the game for commercial lenders, offering a clear path to competitive advantage in 2025. Rising costs, outdated workflows, and manual data entry slow growth and impact borrower satisfaction. Automation addresses these challenges, reducing costs, speeding up loan cycles, improving accuracy, and elevating borrower experiences. With market uncertainty easing, now is the time to act—waiting until loan volumes rebound leaves lenders unprepared and struggling to compete.

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Finastra plans to double its API count to 120   

Bank Innovation

LONDON — Finastra has designs to double the number of APIs it offers to 120. Bank Innovation believes this will be the greatest number of APIs offered by one financial technology company. Martin Haering, chief marketing officer of Finastra, told Bank Innovation at Sibos this week that the doubling of APIs will happen within the next six months and is […].

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How Your Bank Approval Process Hinders Innovation

South State Correspondent

If you want a more innovative bank, it starts, and largely stops, with what your approval process looks like for new technology. Take a human and force them to grow up in New York City. Around age 20, you force them to go to conferences on living in the outdoors, hunting, fishing, and survival. You also hire consultants to come in and teach outdoor skills.

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Big tech, disruption and trust: Can Uber cross over from mobility to money?

Payments Dive

Uber is a major force in the tech industry. Despite consistently operating in the red, the company commands more than 70% of the U.S. rideshare market and reached an $82 billion valuation at the time of their initial public offering earlier this year.

Mobile 218
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Things worth reading: 24th September 2019

Chris Skinner

Things we’re reading today include … The $100 Trillion Opportunity: The Race To Provide Banking To The World’s Poor Ex-Wall Street banker Sean Stewart guilty in second insider trading trial Why the index fund ‘bubble’ should be applauded Setback for Metro Bank as investors snub £250m bond sale Shaky start … The post Things worth reading: 24th September 2019 appeared first on Chris Skinner's blog.

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Outsource With Confidence for RDC Program Success

Remote Deposit Capture (RDC) clients are more likely to use additional treasury services and maintain larger deposits. However, poor customer experiences—particularly if they delay deposits—can compel RDC clients to take their business elsewhere. This eBook makes the case for outsourcing RDC operations to a proven managed services partner. This approach helps Treasury Departments with limited resources provide excellent client experiences that result in higher retention and productivity rates.

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IBM makes progress validating fintechs for its banking clients, CTO says

Bank Innovation

LONDON — IBM now has more than 60 startups in its Catalogue offerings that allow for modular inclusion of additional software products. Tom Eck, Global Chief Technology Officer of Industry Platforms at IBM, told Bank Innovation that the number of startups in Catalogue is a result of significant effort on the part of the technology […].

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SMBs Severely Underestimate Data Breach Costs

PYMNTS

It’s National Cyber Security Awareness Month, and industry leaders are zeroing in on some of the most vulnerable targets of cyber scams: small businesses. Stronger passwords. Paying closer attention to suspicious emails. Using public wi-fi with caution and safeguarding mobile apps. They’re just a few basic rules of thumb for small business owners to help mitigate the risk of a cyberattack, according to Matrix Integration; however, as president Nathan Stallings warns, as cyberattacks

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Three big challenges for banks in trade finance

Accenture

Trade finance is a dynamic, highly innovative business with multiple opportunities linked to new technologies and environmental/social/regulatory demands. In that context, I see three major challenges for banking players: Challenge one. How to gain sustainability, speed and cost out in order to expand in trade finance—particularly with the small-to-medium enterprise (SME) segment?

Software 174
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Security is about as good as a fart in a spacesuit

Chris Skinner

It’s a weird world. I know lots of grumpy old men like me lament that, when we were growing up, we were left outside to run about as we felt, find our own way to and from school, were encouraged to read more and exercise, and such like. It seems … The post Security is about as good as a fart in a spacesuit appeared first on Chris Skinner's blog.

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It Takes Two to Tango

With automation, you’ll reduce errors and save valuable time, allowing you to focus on what really matters: strategic analysis and insightful decision-making. Picture accurate financial reports ready at your fingertips, giving you the confidence to tackle business challenges head-on. Embracing automation not only boosts productivity but also elevates your role from number cruncher to closing rockstar.

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‘Worst gimmick in history’: HSBC trumpets success of Pepper robot

Bank Innovation

Armed with new numbers, HSBC is touting the success of its Pepper robot deployments at select branch locations. Pepper, which was first rolled out 14 months ago at HSBC’s flagship Fifth Avenue Manhattan location, was added to bank locations to supplement the activities of human workers, helping customers find more information about products or directing them […].

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IoT’s Impact On Supply Chains And Security

PYMNTS

This week, along with Amazon’s announcement about new Echo devices and Alexa’s celebrity voices, came news of Amazon Sidewalk , a new wireless protocol that uses low bandwidth to extend the distance at which IoT devices can be controlled and requires less power than Wi-Fi. This seemingly small move signals Amazon’s faith in the growth of the Internet of Things (IoT), however.

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How To Avoid Structural Subordination In Commercial Bank Lending

South State Correspondent

INADVERTENT CREDIT RISK Too many banks in the last financial crises fundamentally misunderstood or did not pay attention to structural subordination risk. We feel that this pattern is partially repeating at some banks today. Further, most banks overestimate the amount of credit support that can be recognized across corporate entities and individual sponsors, and this leads to misguided lending practices.

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The Finanser’s Week: 16th September – 22nd September 2019

Chris Skinner

The main blog headlines are … The two big issues bank CEOs have with FinTech For all the talk about how well FinTech start-ups are doing, I hear two regular laments from bank CEOs. First, why aren’t we valued like FinTechs? and second, why aren’t FinTechs regulated like us. On … The post The Finanser’s Week: 16th September – 22nd September 2019 appeared first on Chris Skinner's blog.

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10 Ways to Leverage Buyer Signals and Drive Revenue

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.