Payments Dive
DECEMBER 2, 2019
Black Friday shopping figures in the U.S. showed more consumers embracing mobile and general online shopping for the best deals. Meanwhile average order volume increased, showing more willingness to make big ticket purchases via smartphone.
Bank Innovation
DECEMBER 3, 2019
When two Irish brothers started Stripe Inc. together in 2010, there was little question about where they should put their headquarters. It had to be California. Now, though, Stripe is leaving the tech mecca of San Francisco, awash in tech talent and investor cash, and is in the process of moving its main office about 10 […].
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Chris Skinner
DECEMBER 1, 2019
Regular readers of the blog know that I’m a fanboy of Alibaba and their financial firm Ant Financial which operates Alipay, the major payments system of China. On November 11, they had their Singles Day jamboree. The equivalent in China of Black Friday, some say, but more than five times … The post China’s Singles Day is five times bigger than Black Friday … and it’s all down to Cloud and AI appeared first on Chris Skinner's blog.
PYMNTS
DECEMBER 1, 2019
In an effort to expand access to financial institutions (FIs), the Central Bank of Nigeria is planning to license more payment providers, Bloomberg reported on Saturday (Nov. 30). . The goal is to improve Nigeria’s financial inclusion rate by 20 percent, bringing it to 80 percent by the end of 2020. “The provision of licenses to several players will help support innovation and competition as all parties work to increase their customer base,” Central Bank of Nigeria Governor Godwin Emefiele said
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Remote Deposit Capture (RDC) clients are more likely to use additional treasury services and maintain larger deposits. However, poor customer experiences—particularly if they delay deposits—can compel RDC clients to take their business elsewhere. This eBook makes the case for outsourcing RDC operations to a proven managed services partner. This approach helps Treasury Departments with limited resources provide excellent client experiences that result in higher retention and productivity rates.
Payments Dive
DECEMBER 3, 2019
A record holiday shopping performance on Cyber Monday was driven by heavy use of mobile by retailers looking to take advantage of the short holiday season.
Community Banking Brief brings together the best content for Community Banking professionals from the widest variety of industry thought leaders.
Chris Skinner
DECEMBER 3, 2019
I’ve noted that the bitcoin swings and roundabouts tend to often cycle around the hope and expectation of the US SEC giving approval to a bitcoin ETF … only to find that they never do and so it goes around. In an interesting article by Dave Weisberger on Coindesk, there … The post The Case for a Bitcoin ETF appeared first on Chris Skinner's blog.
PYMNTS
DECEMBER 1, 2019
If microchip supplier Qualcomm wins its case on appeal, the cost of connected cars using 5G technology will skyrocket, automakers and suppliers said in court filings on Friday (Nov. 29), Reuters reported. Judge Lucy Koh ruled in May that Qualcomm, the world’s largest supplier of mobile phone chips, is a monopoly and has to change the way it does business.
Payments Dive
DECEMBER 5, 2019
Billions of people do not have access to a bank account, either due to the lack of income, unstable financial markets or the lack of verifyable identification. At the same time, millions of these same people operate in major consumer markets and shop for food, apparel, household goods and gifts.
Bank Innovation
DECEMBER 2, 2019
When it comes to keeping users engaged, payments apps seem to be missing the mark. According to a report from mobile analytics platform App Annie and the mobile marketing platform Adjust, only 6% of users globally who download a payment app will use that same app 30 days later. “Mobile payments are still on the […].
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Amid market uncertainty, banks and credit unions are faced with critical decisions about the future of their commercial lending. With fluctuating interest rates and rising competition from non-bank lenders, it's critical to allocate your 2025 budget strategically to optimize lending operations. Our Budget Playbook for Commercial Lenders delivers key strategies to help you navigate these challenges, ensuring your institution is well-positioned for the coming year.
Chris Skinner
NOVEMBER 30, 2019
The main blog headlines are … Are banks adapting in the right way? I picked up a few innovative changes taking place this week within banks. In fact, I should point out that banks are not static beasts, as many claim. They are changing all the time, doing things all … The post The Finanser’s Week: 25th November – 1st December 2019 appeared first on Chris Skinner's blog.
PYMNTS
DECEMBER 5, 2019
Satisfied customers are key to any company’s success. Those experiencing issues like declined payments or damaged products will want to share their frustrations with merchants, but direct communication grows more challenging when digital screens separate businesses and their customers. . The right customer support services can connect these two parties to more effectively work through difficulties.
Payments Dive
DECEMBER 6, 2019
Marbue Brown, head of customer experience for consumer banking at JPMorgan Chase, believes that customers need to walk away feeling fulfilled when they engage the bank at the branch, on the phone or within the mobile app.
Bank Innovation
DECEMBER 2, 2019
Incumbent banks conjure up images of cultural uniformity with their large, bureaucratic structures, but WePay, a Silicon Valley payments startup that JPMorgan Chase acquired in 2017 for $400 million, retains a startup feel two years after it became part of the bank. According to co-founder Rich Aberman, WePay occupies a unique position in the Chase […].
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With automation, you’ll reduce errors and save valuable time, allowing you to focus on what really matters: strategic analysis and insightful decision-making. Picture accurate financial reports ready at your fingertips, giving you the confidence to tackle business challenges head-on. Embracing automation not only boosts productivity but also elevates your role from number cruncher to closing rockstar.
Chris Skinner
DECEMBER 4, 2019
Back in 1997, I was tasked with writing a strategy for NCR. The strategy had to review the likelihood that other industries would enter banking and what threat or opportunity this offered. I spent a long time on this and concluded that the most likely outcome would be that telecommunications … The post Banking in the 1990’s … even then, the writing was on the wall appeared first on Chris Skinner's blog.
PYMNTS
DECEMBER 6, 2019
Consumers — especially millennials and Generation Z — are looking for new commerce experiences during the 2019 holiday season. However, they are also hesitant to pay for those new experiences with credit cards or other traditional financing options. Debt from the previous holiday shopping season has made these younger consumers credit-shy, but it has not limited their appetite for holiday spending.
South State Correspondent
DECEMBER 2, 2019
Throw all the facts that you want at someone, and you won’t move them to a position anywhere near the effectiveness than if you can work the facts into a story. From the dawn of man, our brains have become hardwired to place facts in context, and a story helps get us that context in the most efficient manner possible. Recently seeing the Irishman, reminded us what a good story is all about.
Bank Innovation
DECEMBER 6, 2019
Welcome to the latest episode of our weekly wrap video series, for the week ending Friday, December 6, 2019. In this episode, Suman Bhattacharyya, senior editor, and Angely Mercado, associate editor, discuss the following news developments: How Canadian venture capital firm Portag3 is continuing its global push with the recent close of a C$427 million […].
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Have you ever felt the pain and loss of a client suddenly going silent, leaving you questioning everything? Ghosting can cause heartbreak; in business, it drains resources, and emotionally, it shatters your confidence. A modern credit card program can give you the tools to deliver the digital-first experiences your customer’s demand. Our eBook, “5 Signs Your Credit Card Offering Needs an Upgrade,” will help you identify key indicators that your current card platform may be holding you back and w
Chris Skinner
DECEMBER 5, 2019
I’ve blogged many times that so called free banking is a fallacy. It’s actually only free as long as you don’t go overdrawn. The result is that the most financially challenged group of customers pay for the wealthy bank users, by being stiffed with high costs and fees. For example, until … The post Treating Customers Unfairly (#HSBC) appeared first on Chris Skinner's blog.
PYMNTS
NOVEMBER 30, 2019
The holiday season isn’t only about retail and payments. It’s about family and friends – and killing time with those relatives and pals. And that means this is the time of year for board games to shine. Yes, board games. On the cusp of 2020, board games remain relevant, and may even be enjoying a renaissance. As one recent report stated , board game sales in the U.S. grew by 28 percent in 2017, per the NPD Group, a market research company – and global sales increased to $9.6 billion in 2016 fro
Ron Shevelin
DECEMBER 2, 2019
Debates concerning bank branches, AI, data, cryptocurrencies, and China will shape fintech in the coming decade.
Bank Innovation
DECEMBER 5, 2019
Central banks must embrace the revolution under way in digital money to ensure they remain at the heart of the global payments system, according to the head of the Bank of International Settlements. Agustin Carstens’s argument is that while the private sector “excels at customer-facing activity,” central banks provide the basis for trust, ensure liquidity […].
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Treasury teams at community banks face an ongoing challenge of delivering frictionless customer experiences as they support treasury products – especially RDC. This infographic focuses on the efficiencies community banks gain when partnering with a proven managed services provider. You’ll see the advantages you can gain when a managed services partner leverages online tools, skilled customer and technical support personnel, and fulfillment and logistics capabilities to streamline RDC fulfillment
Chris Skinner
DECEMBER 2, 2019
I’ve said on a number of occasions recently that banking and finance is at the heart of the climate crisis. Banks provide the financing for fossil fuel firms who are destroying the planet. The key numbers: Coal supplies a third of all energy worldwide, with the top coal consumers and producers in 2018 being China, … The post Financing fossil fuel firms fracks our future appeared first on Chris Skinner's blog.
PYMNTS
DECEMBER 1, 2019
Small business accountants have said they are now forced to manually transfer data between payroll and human resources solution providers Gusto and Zenefits after the two companies abruptly ended their application programming interface (API) integration, AccountingToday reported. While a spokesperson for Zenefits told the publication that “Zenefits still has an integration with Gusto for payroll,” reports noted that the integration does not support the ability for small business acco
Abrigo
DECEMBER 6, 2019
The morning’s Employment Situation Report from the Bureau of Labor Statistics showed a fairly (and surprisingly) strong labor market. There were 266,000 new jobs added in the month of November, compared to the 188,000 new jobs expected. The headline unemployment rate (U3) and the broader measure of labor underutilization (U6) both ticked down by 0.1 percentage points to 3.5% and 6.9%, respectively.
Bank Innovation
DECEMBER 3, 2019
Banking technology company Finastra is enhancing the rollout of its customer data strategy as clients face new competition. As part of this effort, the London-based company hired Lisa Fiondella as its first-ever chief data officer in November. Her mandate is to help client banks and institutions use customer data more effectively, allowing them to build […].
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