Payments Dive

APRIL 7, 2020

Does your business have an effective business continuity plan to deal with a crisis?

Payments 170

Payments 170

Chris Skinner

APRIL 8, 2020

As usual, during this period of pandemic, there’s been a rollercoaster of events for those of us involved in financial markets. We’ve seen global stock indices drop dramatically, cryptocurrency going up and down faster than Donald Trump’s spin doctoring, and everyone feeling there’s little joy out there economically, financially or … The post Time to buy bitcoin?

Bitcoin 380

Bitcoin cryptocurrency US Marketing 380

Payments Dive

APRIL 7, 2020

The economic fallout of COVID-19 has increased demand for real-time payments by small business and consumers as revenue sources begin to dry up and consumers and businesses face deadlines for bill payment and essential goods.

Payments 471

Payments 471

Bank Innovation

APRIL 8, 2020

Banks are feeling the pressure of small businesses nationwide applying for Paycheck Protection Program loans. With the launch of the Small Business Administration’s program Friday, bankers are engineering the best ways to handle the customer service inquiries flooding banks’ digital channels. “We dove headfirst into this,” said Becky Buhr, vice president of finance and retail […].

Retail 370

Retail Customer Experience Innovation Strategies America 370

Advertisement

It's the time of year to give our close process some TLC. Join us in this one hour webinar where we discuss how to adopt leading practices and infuse technology into the month-end close process to improve our experience and increase our productivity during month-end and quarter-end close. Learning Objectives: This course's objective is to understand how the month-end close can be improved with automation and adoption of leading practices.

Groups

PYMNTS

APRIL 10, 2020

A new IRS portal for coronavirus relief payments has been launched in conjunction with the U.S. Treasury to assist people who don’t typically file taxes. . The non-filer tool can be used by U.S. citizens and resident aliens who are not claimed as dependents and had gross income below $12,200 ($24,400 for married couples) in 2019, according to the IRS site.

Taxes 363

Taxes Tools Security Payments 363

Payments Dive

APRIL 10, 2020

The Coronavirus Aid, Relief and Economic Security Act signed into law at the end of March provides new loan programs that vary depending on a company's size, in addition to new unemployment and tax benefits.

Taxes 432

Taxes Security Company 432

Bank Innovation

APRIL 10, 2020

One week after the Small Business Administration launched its Paycheck Protection Program, banks and fintechs alike are still navigating best practices to get funding into the hands of small business clients. As COVID-19 continues to rattle the economy, startups are launching new products and features to engage customers. The week’s news wasn’t confined to coronavirus-related […].

Fintech 369

Fintech Customer Experience Innovation Strategies Video 369

PYMNTS

APRIL 10, 2020

The coronavirus pandemic poses an unprecedented challenge to healthcare systems that will likely extend for months — and perhaps even years — to come. More than ever, hospitals and other medical facilities need to focus their resources on healing the sick and avoid getting bogged down by administrative costs and inefficiencies. This brings a longstanding challenge to the fore: Healthcare organizations have long struggled with fraud, waste and abuse (FWA), costing the United States healthcare sec

Fraud 362

Fraud Payments System United States 362

Chris Skinner

APRIL 6, 2020

Today is the day that Doing Digital, my newest book, is finally live on Amazon and all good book stores. It’s the result of two years primary and secondary research and, to pay it its due, has been featured in many interviews with me recently. I’ll share many of them, … The post How JPMorgan Chase, BBVA, ING, DBS and CMB are doing digital appeared first on Chris Skinner's blog.

Digital Banking 474

Digital Banking 474

Advertiser: ZoomInfo

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

Analysis

Abrigo

APRIL 4, 2020

Key Takeaways Friday's rollout of the PPP program was met with confusion, frustration, and glitches. E-Tran has been the subject of many frustrations. New lenders must follow a two-stage process to set up access to E-Tran. Current lenders may not be able to log in to E-Tran because they forgot their E-Tran credentials or their login expired. There are several steps these users can take to troubleshoot.

Lending 320

Lending System Community Utah 320

Bank Innovation

APRIL 8, 2020

Fintechs will likely have a tough time securing funding as the coronavirus pandemic continues to shake up the U.S. economy, prompting investors to tighten purse strings. Fintech funding has been on a downward trajectory for several months, but startups and others in the sector should brace for an even rockier quarter as coronavirus delivers its blows in both the short and long term, according to industry analysts. […].

Fintech 359

Fintech Security Industry Innovation Strategies 359

PYMNTS

APRIL 10, 2020

Intimidated by the scale and cost of a massive technological overhaul, large financial institutions (FIs) may approach their digital transformation (DX) journeys gradually, targeting various areas of operations to modernize one-by-one. While this strategy can yield results, it can also create silos, hampering a bank’s ability to achieve one of the most vital goals of DX: seamless integration of operations that boost efficiency and improve the end-user experience.

Technology 360

Technology Company Operations Payments 360

Chris Skinner

APRIL 5, 2020

It’s interesting that governments around the world have announced huge stimulus packages to protect workers, small businesses and life in general. Trillions of dollars. Great. The reality is that no one is getting it. You see these announcements and try to get hold of the bank to get the stimulus. … The post The ugly, the bad and the good appeared first on Chris Skinner's blog.

Digital Banking 422

Digital Banking 422

Advertisement

Automation is changing the game for commercial lenders, offering a clear path to competitive advantage in 2025. Rising costs, outdated workflows, and manual data entry slow growth and impact borrower satisfaction. Automation addresses these challenges, reducing costs, speeding up loan cycles, improving accuracy, and elevating borrower experiences. With market uncertainty easing, now is the time to act—waiting until loan volumes rebound leaves lenders unprepared and struggling to compete.

Lending

Accenture

APRIL 8, 2020

More than five years after the launch of Apple Pay and four-plus years after the US POS liability shift for EMV, the US market finally appears set to fully embrace contactless payments. To date, consumer adoption of contactless payments (also known as tap-to-pay, or dual-interface EMV) has been inhibited by low penetration of contactless technology….

US 278

US Marketing Payments Apple 278

Bank Innovation

APRIL 10, 2020

The technological upgrades Happy State Bank made prior to the COVID-19 crisis has helped the lender service and onboard customers digitally and deploy its own SBA Paycheck Protection Program platform in a matter of days, CEO J. Pat Hickman told Bank Innovation. As of Friday afternoon, the Amarillo, Texas-based bank had received more than 1,250 […].

Community Bank 284

Community Bank Community Texas Innovation 284

PYMNTS

APRIL 9, 2020

The COVID-19 pandemic has triggered an unprecedented wave of business closures, placing millions out of work with no telling when they will be back to business as usual. It has also exposed and exacerbated a deeper, more structural problem with the United States economy that has been looming just beneath the surface for some time: A large portion of Americans are living hand-to-mouth and have almost no savings.

US 342

US Data United States Survey 342

Chris Skinner

APRIL 7, 2020

I’ve spent my life in an economy that focuses upon money, greed, growth and profit … what was that all about? We are suddenly living in a world where everyone is being told to stay home and do nothing … and get paid for it. Well, if you’re in a … The post What happened to capitalism? appeared first on Chris Skinner's blog.

Capital 409

Capital 409

Advertisement

Remote Deposit Capture (RDC) clients are more likely to use additional treasury services and maintain larger deposits. However, poor customer experiences—particularly if they delay deposits—can compel RDC clients to take their business elsewhere. This eBook makes the case for outsourcing RDC operations to a proven managed services partner. This approach helps Treasury Departments with limited resources provide excellent client experiences that result in higher retention and productivity rates.

Operations

Accenture

APRIL 9, 2020

Our latest Payments Pulse study is full of many fascinating insights. One of the most interesting details from this global survey of banking executives deals with real-time payments, or RTP. Seventy-eight percent of respondents believe either that payments must be instant right now or that they will become instant in the next year. The industry…. The post For payments, real-time will soon be the new normal appeared first on Accenture Banking Blog.

Payments 222

Payments Study Survey Industry 222

Bank Innovation

APRIL 10, 2020

The COVID-19 crisis is taking its toll on the personal loan industry. According to data from LendingTree, the publicly traded online lending marketplace, personal loan inquiries on its marketplace hit calendar-year lows at the end of March, with loans for vacation and wedding expenses plummeting sharply.? “As no one knows when travel will be open […].

Lending 259

Lending Online Industry Data 259

PYMNTS

APRIL 10, 2020

A quick recovery may be in the cards. But so might a “false start.”. Thursday morning, the U.S. Federal Reserve said that it had launched a multi-trillion dollar lending program that targets smaller businesses, and in a broadened salvo, targets local governments, too. It’s all meant to shore up the U.S. economy, as the fallout from the coronavirus continues.

Lending 338

Lending Maine New York Survey 338

Chris Skinner

APRIL 9, 2020

The non-stop coverage of coronavirus, global markets slumping, an economic armageddon, the end of the world due to a climate emergency, the melting of the Arctic and Antarctic ice, rising of the oceans, weather fatalities, a farce of a US election, the UK and EU in a stand-off over Brexit, … The post Always look on the bright side of life appeared first on Chris Skinner's blog.

US 407

US Marketing Technology 407

Advertisement

With automation, you’ll reduce errors and save valuable time, allowing you to focus on what really matters: strategic analysis and insightful decision-making. Picture accurate financial reports ready at your fingertips, giving you the confidence to tackle business challenges head-on. Embracing automation not only boosts productivity but also elevates your role from number cruncher to closing rockstar.

Analysis

Accenture

APRIL 7, 2020

Across Asia, a revolution in payments, banking, e-commerce and services is underway. Underpinned by mobile, digital and open data, established brands and new entrants alike are redefining banking for customers who will seldom set foot in a physical branch. Instead, retail customers and small- and medium-sized enterprise (SME) clients will use digital ecosystems to help….

Digital Banking 222

Digital Banking Marketing Branding Retail 222

Bank Innovation

APRIL 9, 2020

Neobank Upgrade today debuted two product launches for contactless payment that were initially slated for fall release, prompted by the COVID-19 crisis and social distancing measures. Upgrade customers can now order a credit card with a chip that enables contactless transactions, said Renaud Laplanche, co-founder and CEO of Upgrade. Customers can hover their cards over […].

Payments 259

Payments Cards Customer Experience Innovation Strategies 259

PYMNTS

APRIL 9, 2020

A deluge of chargebacks is headed toward the payments industry, spurred by the coronavirus, as all areas of the global economy have been upended. In an interview with Karen Webster, Johan Gerber, executive vice president of cyber and security products at Mastercard , said that many companies are being inundated with disputes and cancellations, and with demands to refund consumers’ money — a trend that will branch out from travel and leisure verticals and into other segments.

Operations 298

Operations Regional Industry Course 298

Chris Skinner

APRIL 8, 2020

Things we’re reading today include … Fraudsters likely to target furlough scheme, says HMRC chief Union calls for cash payment ban on UK buses over coronavirus Virus could push half a billion people into poverty Why a lot of startups will come to regret their unicorn status How sick might … The post Things worth reading: 9th April 2020 appeared first on Chris Skinner's blog.

Payments 364

Payments 364

Advertiser: ZoomInfo

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.

Capital