Sat.Apr 25, 2020 - Fri.May 01, 2020

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Banks rethink branch operations on back side of COVID-19 threat

Payments Dive

Major banks are reviewing plans to relaunch branch operations after the peak of the COVID-19 pandemic in the U.S., but executives and experts say some key changes in bank operations will likely continue going forward.

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What will the world be like when #coronavirus ends? (Part One)

Chris Skinner

Most of the people around the world have savings that can last them less than a month. In the USA, 29% of households have less than $1,000 in savings; in the UK, 15% of Brits have no savings at all; and in most economies worldwide, a large tranche of society have … The post What will the world be like when #coronavirus ends? (Part One) appeared first on Chris Skinner's blog.

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The top eight ways COVID-19 will impact payments

Accenture

We’re living through extraordinary times right now. The COVID-19 pandemic is changing business—and much else—forever. The global payments ecosystem has proven resilient in the face of the pandemic. The general public continues to trust payments systems and providers, and no substantial outages of core infrastructure have been reported. But the industry is far from immune….

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Mnuchin Now Says All PPP Loan Recipients Will Face Audits

PYMNTS

Businesses that borrow money through the federal Paycheck Protection Program (PPP) can expect to be audited before the loans are forgiven, Treasury Secretary Steven Mnuchin told The Wall Street Journal. “One of the things that will be required is you will have to show a payroll report that you actually spent the money on payroll and other items that qualify for forgiveness,” he said.

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Back to Basics with Reconciliations

Join us in this webinar, where we share best practices on how to think about the reconciliation work each month, when best to do reconciliations, how they should be prepared, and some common pitfalls to avoid. Learning Objectives: This course objective is to understand how to properly prepare and review balance sheet reconciliations and its impact on the financial statements.

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Is Brazil the next big thing in fintech?

Payments Dive

Spurred on by rapid change in government regulations and millions of underserved consumers in the finanical space, Brazil may be on the verge of becoming a major player in the global fintech space.

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TSB’s virtual assistant launched in five days through IBM 

Bank Innovation

U.K.-based TSB Bank gave its customer service a five-day makeover in the midst of the global pandemic with the launch of its “Smart Agent” chat function, helped by its technology partner IBM Services.? “We chose a platform that was cloud-enabled,” said Suresh Viswanathan, chief operating officer at TSB. “The bulk of the work was not […].

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4 Sure Signs Your PPP Loan Will NOT Be Forgiven

Abrigo

Key Takeaways Borrowers must document how their PPP loans are used Borrowers must maintain employee and compensation levels At least 75% of the loan must be used for payroll and other permissible expenses Borrowers must have "economic need" for a PPP loan. This week, a new round of funding was made available for Paycheck Protection Program (PPP) loans.

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Instant Replay: PPP Loan Site Flatlines On Opening Day Of Second Round

PYMNTS

The second round of Paycheck Protection Program (PPP) funding was an instant replay of the first, as the loan network collapsed from the tsunami of applications from small businesses desperate for relief. . “All of the reports I have around the country is that it’s been a disaster,” Paul Merski of the Independent Community Bankers of America told The Washington Post (WaPo) on Monday (April 27).

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Banking is not about relationships. It’s about secrets

Chris Skinner

Britain’s Got Talent is running right now in the UK and I really enjoyed this comedic sketch by Baptist Minister Allan Finnegan. You may not be able to watch it in your country, so here’s the script: I’ve been married for thirty years, which means my love life is a … The post Banking is not about relationships. It’s about secrets appeared first on Chris Skinner's blog.

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How a Managed Services Partner Can Reduce the Friction in Your RDC Program

Treasury teams at community banks face an ongoing challenge of delivering frictionless customer experiences as they support treasury products – especially RDC. This infographic focuses on the efficiencies community banks gain when partnering with a proven managed services provider. You’ll see the advantages you can gain when a managed services partner leverages online tools, skilled customer and technical support personnel, and fulfillment and logistics capabilities to streamline RDC fulfillment

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Another one bites the dust: RBS shutters Bo app 

Bank Innovation

The Royal Bank of Scotland and its subsidiary NatWest are shutting down Bo, the bank’s stand-alone personal finance app, in the latest example of a big bank digital offshoot’s failure to gain traction with consumers. “Bo was always going to have a tough time attracting customers, given the crowded nature and maturity of the digital […].

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Real-time payments in a time of reduced cashflow

Bobsguide

Faster and real-time payments are more relevant that ever says Ed Adshead-Grant, general manager of payments at Bottomline Technologies. “There is both money in and money out so that there are two sides to the transaction and for any economy, any UK PLC to compete, they need beyond doubt.

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Crypto Businesses Overcome The Challenge Of Getting Banked

PYMNTS

The volatility of cryptocurrencies and their existence in what’s often a grey area of regulatory compliance make businesses operating in this sector an unattractive target for traditional financial institutions. Today, there remains a broad spectrum of positions that regulators and financial service providers hold when it comes to working with crypto businesses.

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What will the world be like when #coronavirus ends? (Part Two)

Chris Skinner

I hesitate to write that headline – after all, none of knows when or even if this pandemic will end – but what I do know is that, in this time of crisis, there are lots of things changing: our beliefs, our priorities, our views, our relationships. I sat down … The post What will the world be like when #coronavirus ends? (Part Two) appeared first on Chris Skinner's blog.

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Budget Playbook for Commercial Lenders — Bank and Credit Union Edition

Amid market uncertainty, banks and credit unions are faced with critical decisions about the future of their commercial lending. With fluctuating interest rates and rising competition from non-bank lenders, it's critical to allocate your 2025 budget strategically to optimize lending operations. Our Budget Playbook for Commercial Lenders delivers key strategies to help you navigate these challenges, ensuring your institution is well-positioned for the coming year.

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Security challenges keeping you up at night? WFH IT solutions here.

Bank Innovation

Q: What do you get when you combine a fully remote workforce with an all-digital customer base? A: An increase in IT complexity and security risks. With financial institution workforces increasingly turning remote, companies are faced with ensuring that their employees’ devices are accessible and controlled by their IT departments. Nutanix presents this webinar to […].

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Customer identity and access management for banks

Bobsguide

The financial services sector is a pioneer of digitalisation. With online banking constantly evolving, the industry and its disruptors continue to spearhead customer experience (CX) innovation and shake up the status quo. As digital offerings from FS organisations become increasingly.

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Mastercard: Half Of Consumers Now Using Contactless Payments

PYMNTS

As nations put limitations into place to support social distancing in February and March, Mastercard reported that a significant share of consumers tapped into contactless payments for purchases. Seventy-nine percent of respondents in a global study indicated that they are now tapping into contactless payments, pointing to cleanliness and safety as crucial drivers.

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Does #coronavirus mean being rude to people?

Chris Skinner

I grew up in a time that was not politically correct. We used to have names for people who did not fit with our thinking, that were often derogatory and rude. Then, as I grew up, the world globalised and inclusion became more the norm. We became connected by easy … The post Does #coronavirus mean being rude to people? appeared first on Chris Skinner's blog.

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Is Your Current Card Platform Holding You Back?

Have you ever felt the pain and loss of a client suddenly going silent, leaving you questioning everything? Ghosting can cause heartbreak; in business, it drains resources, and emotionally, it shatters your confidence. A modern credit card program can give you the tools to deliver the digital-first experiences your customer’s demand. Our eBook, “5 Signs Your Credit Card Offering Needs an Upgrade,” will help you identify key indicators that your current card platform may be holding you back and w

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Great Southern Bank streamlines loan ops with nCino 

Bank Innovation

Great Southern Bank is using lending technology from the cloud banking vendor nCino to increase efficiency for commercial and retail loan officers. “We had a [loan origination system] that really handled everything from application through underwriting and approval,” said Ryan Storey, director of loan operations at the bank, during a webinar with nCino today.

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How coronavirus validated Plastiq’s decision to target SMBs

Payments Source

When Plastiq pivoted its bill-payment services to target cash-strapped SMBs instead of consumers, the startup had no way of knowing how coronavirus would affect its growth.

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Visa’s Jack Forestell On Helping SMBs Fast Track Into The Digital Age

PYMNTS

After many weeks and months of social distancing, the world is now actively and audibly wondering when the economic recovery will begin. Visa ’s Executive Vice President and Chief Product Officer Jack Forestell told Karen Webster that it’s the wrong question to ask. The recovery, he contends, is already underway. The pandemic and the recovery aren’t two separate events that will happen in sequence — but are two connected happenings playing out contiguously.

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Things worth reading: 30th April 2020

Chris Skinner

Things we’re reading today include … Barclays may have to put aside £4.5bn to cover bad debts due to coronavirus StanChart eyes quick recovery as profit falls 12% on coronavirus crisis Barclays boss: Big offices ‘may be a thing of the past’ ‘No prospect’ of UK government selling RBS stake … The post Things worth reading: 30th April 2020 appeared first on Chris Skinner's blog.

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It Takes Two to Tango

With automation, you’ll reduce errors and save valuable time, allowing you to focus on what really matters: strategic analysis and insightful decision-making. Picture accurate financial reports ready at your fingertips, giving you the confidence to tackle business challenges head-on. Embracing automation not only boosts productivity but also elevates your role from number cruncher to closing rockstar.

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5 Questions With TD Wealth’s new head of US distribution

Bank Innovation

In this monthly Q&A segment, Bank Innovation features executives and industry thought leaders who highlight technology and innovation trends in financial services, and explores strategy and best practices in leading financial institutions. As Alan Chabot steps into to his new role as TD Wealth’s head of U.S. distribution, the banking veteran is eyeing investments in […].

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Money Management During The Coronavirus Crisis

BankBazaar

The COVID-19 situation calls for calm-headed decisions that help you fortify your household finances and come out of the crisis unharmed. We’re putting together a series of suggestions to help you deal with various facets of your finances. The global economy is in a crisis. The Covid-19 pandemic has pushed entire nations into lockdowns, crushed value chains, and stressed household finances.

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Reinventing Retail Will Mean Embracing New Formats

PYMNTS

Reinventing retail in the wake of COVID-19 may mean reinventing retail formats. As the discussion turns to reopening, non-essential locations — malls included — will need to consider old issues like total footprint and new ones like shopper distancing. “As retailers and brands grapple with big questions related to reopening stores, it’s clear from our findings that consumers have varying degrees of comfort within different store environments and formats,” said Greg Petro, CEO of retail testing c

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Things worth reading: 27th April 2020

Chris Skinner

Things we’re reading today include … Bank of England probes how long banks can survive the lockdown Banks paid millions in bonuses weeks before ban on cash rewards UK economy will take three years to recover from coronavirus – EY Virgin Atlantic hires bank in search for emergency funds Coronavirus: … The post Things worth reading: 27th April 2020 appeared first on Chris Skinner's blog.

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3 Ways Managed Device Services Help Community Banks Cut Costs

Community banks seek ways to leverage their technology infrastructure to drive productivity and growth. However, the sheer volume of technology devices, capital constraints, and lack of skilled resources stand in the way. This Strategy Brief explores how a managed device services partner can help bridge this resource gap. Managed device services partners empower community banks to take charge of mission-critical device management activities with: Logistics and installation services to support se