Sat.Mar 02, 2019 - Fri.Mar 08, 2019

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Are banks customer focused?

Chris Skinner

I’ve talked a little about TechFin in the past but, in my presentations, I talk more and more about TechFin versus FinTech. FinTech is doing what we’ve always done, cheaper and faster and better with technology. TechFin is reimagining everything with no idea of what’s been before with technology. It’s a … The post Are banks customer focused? appeared first on Chris Skinner's blog.

Fintech 391
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Rise in mobile shopping, banking forcing shifts in endpoint security

Payments Dive

The increased use of mobile apps in e-commerce, banking and corporate payments is forcing cyber experts to shift tactics and technologies to protect vulnerable endpoints from malicioius attacks.

Mobile 388
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Banks Finding More Entry Points to Real Estate Tech

Bank Innovation

Two real estate tech players, Compass and OpenDoor, each rather quietly raised $400 million from SoftBank in 2018, a year that included announcements like Credit Karma’s $500 million investment from Silver Lake and Plaid's $250 million raise that made it a unicorn. Meanwhile, JPMorgan Chase, Goldman Sachs and Citigroup all invested in real estate startups last […].

Capital 282
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ATMs For Medicine? That’s One Way Pharmacies Are Going Digital

PYMNTS

Pharmacies and the delivery of prescription medication are both undergoing significant change, and much of the credit for that can be directly or indirectly attributed to the rise of eCommerce and digital payments. The latest development? The deployment in South Africa of what some observers are calling ATMs for medicine. A recent report from the Financial Times offers one of the better descriptions of the project, meant to ease certain pressures on the South African healthcare system and provid

ATM 234
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Back to Basics with Reconciliations

Join us in this webinar, where we share best practices on how to think about the reconciliation work each month, when best to do reconciliations, how they should be prepared, and some common pitfalls to avoid. Learning Objectives: This course objective is to understand how to properly prepare and review balance sheet reconciliations and its impact on the financial statements.

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Will bank brands survive in this digital world?

Chris Skinner

We were having a debate about brand loyalty in a mobile world. The discussion began with talking about how it used to be complex with dealing via branch and call centre; then it was branch, call centre and online; now, it’s branch, call centre, online and mobile. How do you … The post Will bank brands survive in this digital world? appeared first on Chris Skinner's blog.

Branding 361

More Trending

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Bank Boardrooms Are Increasingly Accepting of Technological Change

Bank Innovation

"Flexibility" is a commonly used term when it comes to innovation in banking and finance, but the typical bank boardroom hardly evokes the image of openness to technological change. Mike Sha, co-founder and CEO of B2B software firm SigFig, told Bank Innovation he’s seeing a changing of the guard, or at least a softening of […].

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Atlanta’s Mercedes-Benz Stadium To Accept Only Cashless Payments

PYMNTS

To help keep the prices of food and drinks low, the Mercedes-Benz Stadium in Atlanta is about to become cashless. Only credit cards, debit cards and mobile payments will be accepted at the venue beginning on March 10, Bloomberg reported. With the change, the costs of working with cash, such as reconciliation and physical cash drawers, are said to be removed.

Detroit 226
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A land down under … can you hear the banks thunder?

Chris Skinner

I just had a week down-under in the land of the roo, and discovered that the RBA – Reserve Bank of Australia – has done an about turn in the last couple of years and encouraged some innovation in banking (at last!). As a result, I was pleasantly surprised to … The post A land down under … can you hear the banks thunder? appeared first on Chris Skinner's blog.

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Paytronix integration with Zenreach helps restaurant manage loyalty, guest data

Payments Dive

A new Paytronix integration with Zenreach is helping Anthony's Coal Fired Pizza get a better handle on customer data.

Data 236
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How a Managed Services Partner Can Reduce the Friction in Your RDC Program

Treasury teams at community banks face an ongoing challenge of delivering frictionless customer experiences as they support treasury products – especially RDC. This infographic focuses on the efficiencies community banks gain when partnering with a proven managed services provider. You’ll see the advantages you can gain when a managed services partner leverages online tools, skilled customer and technical support personnel, and fulfillment and logistics capabilities to streamline RDC fulfillment

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Payroll Fintech Gusto Hires Square’s Information Security Head as It Inches Towards an IPO

Bank Innovation

Online payroll company Gusto is scaling its security team, starting with the appointment of Square's former head of information security, Frederick Lee, as its chief security officer. The move comes as Gusto lays the foundation for a potential initial public offering (IPO). "With hiring Lee, we are taking another step towards a likely IPO three […].

Security 199
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Philadelphia Passes Ban On Cashless Stores To Fight Income Discrimination

PYMNTS

Lawmakers in Philadelphia have passed a ban on cashless stores, making it the first major city in the U.S. to do so, according to a report by The Wall Street Journal. The new law will take effect in July and would require most retail outlets to accept physical currency. New Jersey recently passed a similar law and New York City is on the path to doing so as well.

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It’s only words … why values and missions are questionable

Chris Skinner

I go around a lot of banks and am always struck by their similarities and differences. To be honest, there are more similarities than differences. Most have big corporate offices, with great views over their home cities; their branches are now well-lit stores with open counters; and their apps all … The post It’s only words … why values and missions are questionable appeared first on Chris Skinner's blog.

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AI and the rise of digital humans in financial services

Insights on Business

“AI is not going to replace managers, but managers who use AI will replace the managers who do not,” Rob Thomas, IBM General Manager of Data and AI predicted at IBM Think 2019. [1] A 16 trillion dollar opportunity, AI will fundamentally change every business process, every role, and how organizations will impact their industries. AI implementation grew by 270% in the past four years, and 37% in just the past year, according to a 2019 Gartner study.

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Budget Playbook for Commercial Lenders — Bank and Credit Union Edition

Amid market uncertainty, banks and credit unions are faced with critical decisions about the future of their commercial lending. With fluctuating interest rates and rising competition from non-bank lenders, it's critical to allocate your 2025 budget strategically to optimize lending operations. Our Budget Playbook for Commercial Lenders delivers key strategies to help you navigate these challenges, ensuring your institution is well-positioned for the coming year.

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Fintech Partnerships Excel in Improving Customer Experience for FIs, BI Poll Finds

Bank Innovation

Fintech partnerships provide the greatest value in creating a better customer experience, according to 30% Bank Innovation's February poll takers. Of the 90 poll-takers, 27 people responded with this answer. Virtual Assistants are one way in which fintechs can help banks to improve customer experience. Driven by AI, virtual assistants allow customers to conduct simple daily transactions […].

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Visa, PayActiv Launch Real Time Payroll

PYMNTS

The gig economy has changed — and is still changing — when we work, how we work and, of course, how we get paid. Readers of this space may recall some stats at the end of last year, where the PYMNTS Gig Economy Index found that as many as one-third of workers in the U.S. have participated in the gig economy — and 85 percent would do more work if they were paid faster.

Cards 202
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Trust me, I’m a banker …

Chris Skinner

There’s a lot of talk about trust when you meet with people in finance. Customers trust us with their money … there is trust in banks … we are trusted when it comes to advice … our brand is a trusted brand. I usually keep quiet as most of that … The post Trust me, I’m a banker … appeared first on Chris Skinner's blog.

Branding 252
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Cyber crime is now a war of machine vs. machine

Payments Source

As companies invest heavily in artificial intelligence and other high-tech defenses, it is becoming more apparent that criminals are investing in equally powerful technology.

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Is Your Current Card Platform Holding You Back?

Have you ever felt the pain and loss of a client suddenly going silent, leaving you questioning everything? Ghosting can cause heartbreak; in business, it drains resources, and emotionally, it shatters your confidence. A modern credit card program can give you the tools to deliver the digital-first experiences your customer’s demand. Our eBook, “5 Signs Your Credit Card Offering Needs an Upgrade,” will help you identify key indicators that your current card platform may be holding you back and w

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How Banks Can Leverage Superior Enterprise Products Over Fintechs

Bank Innovation

Lisa Shields, founder and CEO of FI.SPAN, a cloud-based API services management platform, says banks don’t necessarily need to cede ground to fintechs to stay ahead of the curve, particularly in business banking. “Certainly, we're way beyond banks versus fintechs, but we're now about when and how banks should leverage fintechs,” Shields told Bank Innovation. […].

Fintech 199
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Flywire Surpasses $10B In Total Payments Volume

PYMNTS

Global payments and receivables company Flywire enjoyed strong growth in 2018 that it plans to carry into this coming year and over $10 billion in total payments volume. Some of the company’s achievements last year included raising $100 million in new funding, expanding its presence in Asia-Pacific and EMEA and making significant gains in both regions.

Payments 201
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FSS Voice Commerce

Payments Dive

Interactive, Intelligent, Immersive Banking Experiences

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Algorithmic trading: trends, platforms and emerging strategies

Bobsguide

In the past decade, algorithmic trading has emerged as a new way for financial institutions to gain an edge over other market participants, provided they put use this powerful tool in the correct way. Before the emergence of modern computers, traders were left to rely on rudimentary methods for.

Trends 141
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It Takes Two to Tango

With automation, you’ll reduce errors and save valuable time, allowing you to focus on what really matters: strategic analysis and insightful decision-making. Picture accurate financial reports ready at your fingertips, giving you the confidence to tackle business challenges head-on. Embracing automation not only boosts productivity but also elevates your role from number cruncher to closing rockstar.

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Credit Agricole-Backed Fintech Startup in Insolvency Filing

Bank Innovation

SETL, a London-based blockchain startup with a former Bank of France governor on its board and Credit Agricole SA among its investors, appointed administrators to reorganize the business. A corporate insolvency notice for the company was filed in the London Gazette on Thursday, less than two months after it announced the appointment of former French […].

Fintech 186
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Ant Financial Launches Banking As A Service Platform

PYMNTS

Ant Financial Services Group and Jiangsu-based Hoperun Information Technology announced Wednesday (March 7) a new banking product aimed at financial institutions. In a press release , the companies said the new banking product dubbed Distributed Core Banking Platform (DCBP) helps financial firms move their business models to customer-oriented models and away from transaction-oriented models.

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JPMorgan Chase Enters A Hot Fintech Space: Point-Of-Sale (POS) Financing

Ron Shevelin

Banks and credit unions are missing big opportunities in the point-of-sale financing space as fintech startups like Affirm capture share. They needn't miss out on this market.

Fintech 141
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Modo debuts merchant tool to swap payment services providers on the fly

Payments Source

Many fintech startups are working to streamline various aspects of payment acceptance for global online merchants, and Modo wants to give those merchants more control over the payment service processors they use.

Tools 136
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3 Ways Managed Device Services Help Community Banks Cut Costs

Community banks seek ways to leverage their technology infrastructure to drive productivity and growth. However, the sheer volume of technology devices, capital constraints, and lack of skilled resources stand in the way. This Strategy Brief explores how a managed device services partner can help bridge this resource gap. Managed device services partners empower community banks to take charge of mission-critical device management activities with: Logistics and installation services to support se