2014

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How Citizens Bank of Edmond Amplifies Their Brand And Creates A Strong Culture

South State Correspondent

'If you ever doubted the power of a CEO, consider Jill Castilla, CEO of Citizens Bank of Edmond. Taking over at the start oft his year, she has been quick to change the culture. While the Bank is well regarded for its use in social media, the bigger story here is how a CEO can create an environment of innovation, risk taking and fun.

Branding 416
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Top mistakes accountants are making with existing clients

Abrigo

'Singer-songwriter Joni Mitchell was referring to environmental impacts when she sang, “Don’t it always seem to go/That you don’t know what you’ve got/Till it’s gone” in "Big Yellow Taxi." But chances are, many accountants have the same thought after a client leaves the practice – especially someone who was with the firm for several years.

Taxes 284
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ICBA “Going Postal”

Finer Points

'I’m all for outside-the-box thinking. Fresh ideas and brainstorming are as important in community banking as they are in any other business. But sometimes an idea comes along that is so bad—so half-baked and ill-considered—that it should be politely heard…and then squashed outright before it has a chance to gain any traction. In case you […].

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The Challenges of the New Neo Bank

Celent Banking

'Since the launch of neo-banks like Moven , Simple , and GoBank , financial institutions in the US have been avidly monitoring their popularity. Some have written them off as non-starters; others have praised them as disruptors. In recent months, however, the neo-bank model has hit a few stumbling blocks that call into question the promise of the digital-only model, and gives credence to the sceptics.

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Fall In Love With the Month-End Close

It's the time of year to give our close process some TLC. Join us in this one hour webinar where we discuss how to adopt leading practices and infuse technology into the month-end close process to improve our experience and increase our productivity during month-end and quarter-end close. Learning Objectives: This course's objective is to understand how the month-end close can be improved with automation and adoption of leading practices.

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Bank Innovation Watch List

Bank Innovation

Welcome to the Bank Innovation Watch List! The Watch List monitors the fintech startups from around the world that could change financial services. Here you’ll find some of the freshest, most innovative fintech startups in the world today. Our global team of industry experts constantly hunts down the newest and most-disruptive technologies.

More Trending

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CFPB finalizes amendments to mortgage rules

CFPB Monitor

'Richard J. Andreano, Jr. The CFPB has issued a final rule amending certain provisions of the 2013 Title XIV final mortgage rules. While in its press release the CFPB describes the amendments as “minor adjustments to its mortgage rules,” the final rule contains several major changes from the CFPB’s proposal. QM Points and Fees Cure.

Meeting 144
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Five Bank Marketing Leadership Takeaways from the ABA School of Bank Marketing Management

Jeff For Banks

'Lance Kessler introduced a new subject to the ABA School of Bank Marketing Management (SBMM) this week. Marketing Leadership. A few months ago, he asked me and two other marketing experts to be on a panel for the class. I rejected the moniker "marketing expert". I may be an expert on a couple of topics, but marketing is not one of them. But I applaud Lance and the school for putting a finance and strategy wonk on the panel to get some outside perspectives on how the marketing function can be a

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15 Minutes With … Josh Guttau

Independent Banker

'Josh Guttau believes that the long-term competitiveness of community banks will heavily depend on their having great analytical skills and technology. Josh Guttau in Iowa on making decisions with data. Josh Guttau. CEO and Chief Financial Officer. of the $290 Million-Asset. TS Banking Group in Treynor, Iowa. IB: What single word best describes the current community banking industry?

Iowa 128
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Tim’s Online Banking/Mobile Banking Franken-Banking Product

Gonzobanker

'Gonzo bankers, I get asked who has the best online banking/mobile banking offering a lot. I mean, a lot. Banks and credit unions, struggling with numerous challenges around remote delivery (banking online, mobile banking, mobile remote deposit capture (mRDC), bill pay, etc.), want to know which vendor has the best offering. The trouble is, there is no easy answer to that question when so much of the answer is dependent on the institution’s strategy. .

Online 123
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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

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6 Steps for Loan Officer Success in 2015

Jack Henry

'Author: Pat True, RTrue@profitstars.com.

Lending 122
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This Credit Union and Banker Amazed Us

South State Correspondent

'If you are looking for examples of how banks have to change, stop by Grow Financial Federal Credit Union the next time you are in Tampa and see Natalia Spratlen. Grow Financial FCU presents a nice, open small footprint branch space and creates an environment of high productivity. That is not unusual these days as lots of banks are now redesigning their branches.

Tampa 371
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Thought starter: Top challenges accountants face and actionable ideas to solve them

Abrigo

'Comedian and television writer/producer Larry David has said, “I''m not a person who embraces challenges. I run from challenges. I break world records running from challenges.” Humor aside, accountants don’t have the luxury of thinking that way. While accounting was identified as the most profitable industry of the last 12 months , it is not without its challenges.

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Millennials Are the Future for Community Banks

Finer Points

'Forget what you think you know about Generation Y. The nation’s millennials—the biggest and most diverse generation of customers in our nation’s history—account for more than $1 trillion in annual purchasing power. And according to ICBA’s recently released 2014 American Millennials and Banking Study, this generation represents a major opportunity for community banks.

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The Role of Automation in Commercial Lending

Automation is changing the game for commercial lenders, offering a clear path to competitive advantage in 2025. Rising costs, outdated workflows, and manual data entry slow growth and impact borrower satisfaction. Automation addresses these challenges, reducing costs, speeding up loan cycles, improving accuracy, and elevating borrower experiences. With market uncertainty easing, now is the time to act—waiting until loan volumes rebound leaves lenders unprepared and struggling to compete.

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Wearable devices and the future of authentication

Celent Banking

'There is a lot of hype around wearables (smartwatches, fitness bands, etc.) and they may have all kinds of interesting potential. This potential, particularly for banking is still to be determined. However, I believe that there is a great opportunity for certain wearable devices to provide strong authentication and enhance the user experience ( see this blog entry ).

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SubTest

Bank Innovation

$19.95 USD / Monthly (recurring charge, for ongoing access) Thank you. Your Account has been approved. –Please login. [s2Member-Pro-AuthNet-Form level=”2″ ccaps=”” desc=”1 Month @ $0.05 / then $0.01 USD / Monthly (recurring charge, for ongoing access)” cc=”USD” custom=”www.bankinnovation.net” ta=”0.05″ tp=”1″ tt=”M” ra=”0.

US 150
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Now You're Speaking My Language!

SWBC's LenderHub

'When coaching our financial institution clients on how to sell SWBC’s products (like GAP, MMP, credit life insurance, etc.), our training team encourages participants to provide ongoing feedback. We want to know if the tactics and messaging we taught them worked in a real-life sales situation—and, more importantly, we want to know if they didn’t work.

Training 144
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CFPB to host research conference on consumer finance

CFPB Monitor

'Barbara S. Mishkin The CFPB has announced that it plans to host its first “Research on Consumer Finance” conference in Washington, D.C. on May 7-8, 2015. The announcement includes a call for research papers to be submitted by January 16, 2015. The CFPB seeks complete papers or detailed abstracts that include preliminary results dealing with “the ways consumers and households make decisions about borrowing, saving, and financial risk-taking; how various forms of credit (mortga

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Outsource With Confidence for RDC Program Success

Remote Deposit Capture (RDC) clients are more likely to use additional treasury services and maintain larger deposits. However, poor customer experiences—particularly if they delay deposits—can compel RDC clients to take their business elsewhere. This eBook makes the case for outsourcing RDC operations to a proven managed services partner. This approach helps Treasury Departments with limited resources provide excellent client experiences that result in higher retention and productivity rates.

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Apple Pay: The app that eclipsed the toys

Matt Wilcox Pro

'I admit it. I’m an iOS junkie. Okay, okay, I’m an Android OS junkie, too. Call me fickle, but being in the business kind of requires me to be versatile. Last week was nirvana for my iOS side, which was eager to learn about the new iPhone 6 versions and, of course, Apple Watch. The [.

Apple 112
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ICBA Community Bankers of the Year

Independent Banker

'ICBA inaugurated its Community Banker of the Year award program this year to recognize the exceptional work of the individual employees of ICBA member community banks. The association accepted nominations online throughout the month of September, allowing anyone to recommend a community banker for consideration. Judging Criteria. More than 400 community bankers were nominated by their colleagues and professional associates for the Community Banker of the Year recognitions.

Community 116
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Predicting the Future? Digital Banking in 2015

Banking 2020

'As 2014 comes to an end, we’ve been reviewing the trends, articles and news that kept us talking this past year and started thinking about what will come in 2015. As readers, you indicated your interest in this year’s top trends on the site including financial regulations on marijuana , banking profitability , online-only banks and the mobile banking revolution.

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The Future of Patient Payments in Healthcare

Jack Henry

'Author: Mark Messick, MMessick@profitstars.com. While on vacation recently, I had a moment to reflect on my benefit elections for the upcoming year. For the last several years, we’ve chosen to elect a high deductible plan and put money into an HSA each pay period. It has helped us control costs, but we’ve also been lucky. Lucky that we’ve had no major medical issues or expenses that would have depleted the HSA and left us with a big bill.

Payments 117
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Is Your Current Card Platform Holding You Back?

Have you ever felt the pain and loss of a client suddenly going silent, leaving you questioning everything? Ghosting can cause heartbreak; in business, it drains resources, and emotionally, it shatters your confidence. A modern credit card program can give you the tools to deliver the digital-first experiences your customer’s demand. Our eBook, “5 Signs Your Credit Card Offering Needs an Upgrade,” will help you identify key indicators that your current card platform may be holding you back and w

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Once Upon A Time: How An Examiner’s Enlightened Words Turned This Bank Around

South State Correspondent

'Once upon a time there was a bank that was close to failure. It used to be a great bank with branches filled with vibrant customers and earnings as thick as Kansas soil. However, over time customers moved on and the staff started to feel that they had little to offer compared to the largest of banks. This was a bank that was dying a slow death.

Kansas 294
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How to manage the risk of commercial real estate lending

Abrigo

'As banks are increasingly playing a bigger role in commercial real estate lending, it is more important than ever to ensure proper risk management practices. This is especially true for banks exceeding one or both of the commercial real estate (CRE) supervisory criteria. According to Forbes , U.S. banks are seeing incredibly low loss rates on CRE and construction loans relative to the past six years.

Lending 261
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Too-Big-To-Jail Talk is Cheap

Finer Points

'Here in Washington, I hear a lot of talk. People will say just about anything and claim it’s the truth, no matter what the record shows. Well, I’m from the Show-Me State, where actions speak louder than words. U.S. Attorney General Eric Holder recently said that there is no such thing as too-big-to-jail. In a […].

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Banks vs Fin-Tech Start-Ups and the Digital Transformation Race

Celent Banking

'The digital transformation in financial services is about the move from the physical to the virtual world, from person-to-person interaction toward person-to-machine or machine-to-machine. It is Celent’s view that Integrating and coordinating among disparate and siloed delivery channels will be critical to satisfying ever-increasing customer expectations.

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Top 3 Banking Secrets to Stay Relevant with Gen Z Consumers

Speaker: Brian Muse-McKenney, Chief Revenue Officer & Matt Simester, Cards and Payments Expert

In today’s world of social media, dating apps, and remote work, businesses risk becoming irrelevant (or getting "ghosted") if they fail to meet the evolving needs of Gen Z consumers. Credit cards with flexible payment options, especially for young adults with little-to-no credit history, are a particularly important and valuable solution for this generation.