South State Correspondent
SEPTEMBER 25, 2014
'If you ever doubted the power of a CEO, consider Jill Castilla, CEO of Citizens Bank of Edmond. Taking over at the start oft his year, she has been quick to change the culture. While the Bank is well regarded for its use in social media, the bigger story here is how a CEO can create an environment of innovation, risk taking and fun.
Abrigo
OCTOBER 25, 2014
'Singer-songwriter Joni Mitchell was referring to environmental impacts when she sang, “Don’t it always seem to go/That you don’t know what you’ve got/Till it’s gone” in "Big Yellow Taxi." But chances are, many accountants have the same thought after a client leaves the practice – especially someone who was with the firm for several years.
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Finer Points
FEBRUARY 6, 2014
'I’m all for outside-the-box thinking. Fresh ideas and brainstorming are as important in community banking as they are in any other business. But sometimes an idea comes along that is so bad—so half-baked and ill-considered—that it should be politely heard…and then squashed outright before it has a chance to gain any traction. In case you […].
Celent Banking
NOVEMBER 12, 2014
'Since the launch of neo-banks like Moven , Simple , and GoBank , financial institutions in the US have been avidly monitoring their popularity. Some have written them off as non-starters; others have praised them as disruptors. In recent months, however, the neo-bank model has hit a few stumbling blocks that call into question the promise of the digital-only model, and gives credence to the sceptics.
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CFPB Monitor
OCTOBER 23, 2014
'Richard J. Andreano, Jr. The CFPB has issued a final rule amending certain provisions of the 2013 Title XIV final mortgage rules. While in its press release the CFPB describes the amendments as “minor adjustments to its mortgage rules,” the final rule contains several major changes from the CFPB’s proposal. QM Points and Fees Cure.
Community Banking Brief brings together the best content for Community Banking professionals from the widest variety of industry thought leaders.
Jeff For Banks
JUNE 25, 2014
'Lance Kessler introduced a new subject to the ABA School of Bank Marketing Management (SBMM) this week. Marketing Leadership. A few months ago, he asked me and two other marketing experts to be on a panel for the class. I rejected the moniker "marketing expert". I may be an expert on a couple of topics, but marketing is not one of them. But I applaud Lance and the school for putting a finance and strategy wonk on the panel to get some outside perspectives on how the marketing function can be a
Gonzobanker
MAY 30, 2014
'Gonzo bankers, I get asked who has the best online banking/mobile banking offering a lot. I mean, a lot. Banks and credit unions, struggling with numerous challenges around remote delivery (banking online, mobile banking, mobile remote deposit capture (mRDC), bill pay, etc.), want to know which vendor has the best offering. The trouble is, there is no easy answer to that question when so much of the answer is dependent on the institution’s strategy. .
Jack Henry
NOVEMBER 26, 2014
'Author: Mark Messick, MMessick@profitstars.com. While on vacation recently, I had a moment to reflect on my benefit elections for the upcoming year. For the last several years, we’ve chosen to elect a high deductible plan and put money into an HSA each pay period. It has helped us control costs, but we’ve also been lucky. Lucky that we’ve had no major medical issues or expenses that would have depleted the HSA and left us with a big bill.
Matt Wilcox Pro
SEPTEMBER 17, 2014
'I admit it. I’m an iOS junkie. Okay, okay, I’m an Android OS junkie, too. Call me fickle, but being in the business kind of requires me to be versatile. Last week was nirvana for my iOS side, which was eager to learn about the new iPhone 6 versions and, of course, Apple Watch. The [.
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Banking 2020
DECEMBER 17, 2014
'As 2014 comes to an end, we’ve been reviewing the trends, articles and news that kept us talking this past year and started thinking about what will come in 2015. As readers, you indicated your interest in this year’s top trends on the site including financial regulations on marijuana , banking profitability , online-only banks and the mobile banking revolution.
South State Correspondent
NOVEMBER 12, 2014
'If you are looking for examples of how banks have to change, stop by Grow Financial Federal Credit Union the next time you are in Tampa and see Natalia Spratlen. Grow Financial FCU presents a nice, open small footprint branch space and creates an environment of high productivity. That is not unusual these days as lots of banks are now redesigning their branches.
Banking 4 Tomorrow
DECEMBER 24, 2014
'2014 was the biggest year in FinTech by far with billions being invested globally, which is to be expected in a global growth sector. But how much was invested globally in FinTech this year? It depends on how you classify FinTech. StrategyEye estimated that there was $2.8Bn raised in 2014 via venture capital investments in […].
Finer Points
OCTOBER 17, 2014
'Forget what you think you know about Generation Y. The nation’s millennials—the biggest and most diverse generation of customers in our nation’s history—account for more than $1 trillion in annual purchasing power. And according to ICBA’s recently released 2014 American Millennials and Banking Study, this generation represents a major opportunity for community banks.
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Amid market uncertainty, banks and credit unions are faced with critical decisions about the future of their commercial lending. With fluctuating interest rates and rising competition from non-bank lenders, it's critical to allocate your 2025 budget strategically to optimize lending operations. Our Budget Playbook for Commercial Lenders delivers key strategies to help you navigate these challenges, ensuring your institution is well-positioned for the coming year.
Celent Banking
NOVEMBER 11, 2014
'There is a lot of hype around wearables (smartwatches, fitness bands, etc.) and they may have all kinds of interesting potential. This potential, particularly for banking is still to be determined. However, I believe that there is a great opportunity for certain wearable devices to provide strong authentication and enhance the user experience ( see this blog entry ).
CFPB Monitor
DECEMBER 1, 2014
'Barbara S. Mishkin The CFPB has announced that it plans to host its first “Research on Consumer Finance” conference in Washington, D.C. on May 7-8, 2015. The announcement includes a call for research papers to be submitted by January 16, 2015. The CFPB seeks complete papers or detailed abstracts that include preliminary results dealing with “the ways consumers and households make decisions about borrowing, saving, and financial risk-taking; how various forms of credit (mortga
SWBC's LenderHub
OCTOBER 2, 2014
'We''ve all been a customer at some point, and, unfortunately, we''ve probably all been subjected to horrible customer service. We also all know that word-of-mouth is a powerful tool. You''ve probably heard about a new product or restaurant and immediately asked around to see what others thought. This happens in our line of business as well.
ABA Community Banking
DECEMBER 11, 2014
'Book Review: Handbook suits both Digital Aliens and Digital Natives Management Lines of Business Technology Core Systems Vendor Management Blogs Books for Bankers.
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Long Lasting Ideas
MAY 2, 2014
'Remember the day when having a web site was the number one task on your list? Fast forward 10 years, and now the bare minimum requirement that banks need in order to be found and connect with their prospects is a website. Social media, search optimization, analytics, customer feedback are now just as important to implementing a strategic marketing initiative for your institution.
Jack Henry
SEPTEMBER 19, 2014
'Author: Jon Kozlowski, jkozlowski@profitstars.com. The existence of an “80/20 rule” is an accepted notion in most industries; banking is no exception. Conceptually it is easy to grasp that some customers may be more profitable than others, mainly due to their higher volume. And this is indeed true. What is not well-understood is just how true this is.
Matt Wilcox Pro
AUGUST 7, 2014
'428 Reasons Digitally Engaged Customers Matter Hint: Each reason is a percent If an average 428 percent increase in fee income is small potatoes to your bank, you can skip this article and my breakout session at next month’s ABA Marketing and Retail Conference. I won’t be offended. After all, the other breakout [.
Banking 2020
NOVEMBER 12, 2014
'After first hearing about EyeVerify at Finovate Spring earlier this year, where the company won best of show, we were intrigued. If you haven’t already heard of them, EyeVerify developed mobile authentication technology they call Eyeprint ID, that replaces traditional passwords with the uniqueness of the human eye, or your “eyeprint.” Recently we chatted with Chris Barnett, EVP of Global Sales & Marketing, EyeVerify , to learn a bit more about their new biometric for ba
Speaker: Brian Muse-McKenney, Chief Revenue Officer & Matt Simester, Cards and Payments Expert
In today’s world of social media, dating apps, and remote work, businesses risk becoming irrelevant (or getting "ghosted") if they fail to meet the evolving needs of Gen Z consumers. Credit cards with flexible payment options, especially for young adults with little-to-no credit history, are a particularly important and valuable solution for this generation.
South State Correspondent
NOVEMBER 4, 2014
'Once upon a time there was a bank that was close to failure. It used to be a great bank with branches filled with vibrant customers and earnings as thick as Kansas soil. However, over time customers moved on and the staff started to feel that they had little to offer compared to the largest of banks. This was a bank that was dying a slow death.
Banking 4 Tomorrow
OCTOBER 17, 2014
'The Fear Factor on Ebola is over the top right now. We are spending countless hours in the media analyzing footage of health workers, figuring out how a nurse in Texas contracted the disease despite strict quarantine procedures, and debating over whether to travel on aircraft. In all of this though, the transmission methods of […].
Finer Points
MAY 13, 2014
'Here in Washington, I hear a lot of talk. People will say just about anything and claim it’s the truth, no matter what the record shows. Well, I’m from the Show-Me State, where actions speak louder than words. U.S. Attorney General Eric Holder recently said that there is no such thing as too-big-to-jail. In a […].
Celent Banking
OCTOBER 21, 2014
'The digital transformation in financial services is about the move from the physical to the virtual world, from person-to-person interaction toward person-to-machine or machine-to-machine. It is Celent’s view that Integrating and coordinating among disparate and siloed delivery channels will be critical to satisfying ever-increasing customer expectations.
Speaker: Gary Dmitriev
Our upcoming webinar aims to demystify the process of selecting and implementing automation tools for financial institutes. This session will provide your roadmap for vetting potential solutions, focusing on due diligence, vendor assessments, and aligning technology with strategic goals. We’ll also address the critical issue of innovation fatigue, offering tips on maintaining enthusiasm and momentum for new initiatives.
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