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Driving Contact Center Innovation in Uncertain Times

Perficient

It’s also a great time to think about innovation. I would like to talk about how Twilio Flex and other services from Twilio can provide some clear ways not only to manage these immediate concerns, but also to drive innovations in how you interact with your customers. Here are some examples: Call Deflection Strategies.

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Scalability in Banking and Digital Transformation Example

South State Correspondent

In this article, we give a practical example of how scalability in banking works and how to use it to your strategic advantage. Case Study: SBA Lending – The Traditional Approach Small Business Administration (SBA) loan production is the perfect example of a business line that screams for digitization.

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FinTech Innovation Eases B2C Sellers’ Entrance Into The B2B World

PYMNTS

There’s a huge opportunity [in B2B payments] for businesses that have traditionally focused on the consumer,” David Disque , president of Corporate Spending Innovations (CSI), said in an interview with Karen Webster. While an attractive proposition, the shift into the B2B world can’t happen at the flip of a switch. Connectivity is key.

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Report: Strategic Payment Investments Give FIs, FinTechs Innovative Payment Options

PYMNTS

Ninety-six percent of them expect to use their card details to power emerging digital payment methods like digital wallets or even augmented reality payment apps, for example. Eighty-three percent say they would use such payments at grocery stores, for example, while 81 percent say they would use them at drug stores.

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Beautycounter Embraces D2C Innovation With Purpose

PYMNTS

No matter how innovative they are, companies still need to get paid. And not many companies this year have combined business model creativity with payments innovation more than Beautycounter. While all the innovations and the business awards are nice to have, Renfrew is most proud of her work as a beauty industry activist.

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Are the big banks failing the people?

Chris Skinner

I’ve already seen some incredible innovation from start-ups looking to help those in need. For example, I listened to the ideas of Curl on Thursday who are running a campaign to Save Our … The post Are the big banks failing the people? appeared first on Chris Skinner's blog.

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How Can Automakers and Suppliers Win Over Customers With Digital?

Perficient

McDonald’s took these recommendations and rolled out innovative digital self-order kiosks, updated dining experiences with an app to order, and then announced they would implement a trial phase for a loyalty program in Arizona in later years. These are just two examples of major companies transforming their digital experiences.