PYMNTS

MARCH 23, 2018

In financial services today, security and innovation can work with each other, and against each other. FinServ cybersecurity is, of course, a prime target for innovation. At the same time, providers must ensure a positive, consistent customer experience. from EMVCo and “PIN on Glass” from the PCI Council.

Innovation 186

Innovation Security Technology Customer Experience 186

PYMNTS

MARCH 26, 2020

For example, PayPal does many of the same things that traditional banks do – but it isn’t a bank, and has said repeatedly over the years that it has no intention of ever becoming one. But the FinTechs, Baird noted, are adapting and innovating around that issue.

Innovation 241

Innovation Fintech Data Examples 241

PYMNTS

SEPTEMBER 9, 2019

It’s also the start of another football gambling season — one that involves mobile commerce and digital payments, and companies trying to innovate their way to success in this growing field of transactions. One of the ways that these websites are able to differentiate is through user experience. More Innovation.

Innovation 137

Innovation Payments Taxes User Experience 137

Perficient

SEPTEMBER 21, 2023

If the tools we use for intelligence automation are not built around our customers, we will not be providing a truly personalized user experience. When used in the correct way, intelligence automation will enable professional groups to have more time for innovation and increase work efficiencies. It all starts with the data.

Data 491

Data Tools Customer Experience Security 491

PYMNTS

SEPTEMBER 24, 2019

With a lot of technology and technical innovation,” said Cohen, “people are always looking at it from a particular point of view, and that lens and those glasses – rose-colored or otherwise – are coming from a very specific individual with priorities and use cases in mind.”. It’s difficult to guard against experts in fraud.”.

Innovation 182

Innovation Fraud Technology Security 182

PYMNTS

APRIL 22, 2016

The challenge for the bank will be remaining competitive when the interest rate is ultimately dialed back and the offering itself – namely its features and user experience — need to steer the ship. The focus for us has to be customer experience,” Dickinson explained of the pause due to speed of growth.

User Experience 100

User Experience Digital Banking Customer Experience System 100

PYMNTS

FEBRUARY 22, 2019

Consumers take a somewhat binary view of the features and functions that come packaged as innovative: They either believe those innovations can solve problems and, therefore, embrace them or the consumers go somewhere else that offers legacy features and functions. Delving Deeper .

Innovation 153

Innovation System Regional America 153

PYMNTS

DECEMBER 31, 2020

This study assessed how restaurants’ customer engagement strategies have evolved since the pandemic's onset, and helped identify the key digital innovations that can help restaurants deliver improved user experiences and boost their average unit volumes (AUVs). Key Data Points: It takes only 78.5

Data 277

Data Innovation Payments Millennials 277

PYMNTS

OCTOBER 18, 2017

Innovation is oxygen in payments. For financial services firms, innovation is spurring speed, killing friction and fostering loyalty among customers. That, itself, begs the question: What is innovation, really? explained there is wide variation in the definition of innovation.

Innovation 140

Innovation Compliance Strategy Community Bank 140

PYMNTS

JANUARY 21, 2021

In the bid to hasten their digital transformation, when it comes to innovation , financial institutions (FIs) may benefit from an “app store” approach as they weigh existing and new solutions. PYMNTS’ own research has found that consumers are more willing than ever to switch banks in pursuit of better apps and user experiences.

Management 303

Management User Experience Innovation Fintech 303

PYMNTS

MAY 8, 2020

Small- to medium-sized businesses (SMBs) are often forced to fit within banks’ consumer-facing services as they are too small to qualify as a corporate client, leaving an opportunity for FinTech innovators to develop unique products, services and user experiences designed for entrepreneurs, freelancers and SMB owners.

User Experience 175

User Experience UX Fintech Tools 175

PYMNTS

JUNE 27, 2017

He also offers advice for how to innovate in the field. Here is an excerpt of the conversation: PYMNTS: How would you define your company’s approach to innovation? PYMNTS: Where do you look for innovative ideas, and why? PYMNTS: What is the most innovative thing you’ve ever done? JB: Innovation often means taking a risk.

Innovation 145

Innovation System Mobile Trends 145

PYMNTS

JUNE 17, 2019

But could merchant incentives help fuel this ongoing effort at digital payments innovation? Open Banking regulations and enable trusted third parties to access a customer’s data based on the account holder’s consent — a key step toward more digital payments innovation. Bank Threat.

User Experience 196

User Experience Examples Innovation Cards 196

PYMNTS

APRIL 24, 2020

However, CUs are not the only financial institutions (FIs) looking to offer digital banking innovations to their members. Among FinTechs that are interested in developing new peer-to-peer (P2P) payment, real-time payment and installment credit products, PYMNTS research shows that half intend to sell those products directly to their end-users.

Data 187

Data Innovation Digital Banking Meeting 187

PYMNTS

JANUARY 15, 2019

In the digital age, quick-service restaurants (QSRs) can use all sorts of technology to improve the customer ordering experience. From in-store kiosks to mobile apps, new innovations are giving diners the chance to ditch the line and order through other channels. percent of customers. percent of customers.

Innovation 125

Innovation Mobile Management Branding 125

Insights on Business

NOVEMBER 16, 2016

And in my 5 years as a partner in the financial services arm of IBM’s Interactive Experience unit, I’ve also come to believe that innovation is the residue of design, as well. In fact, design is central to our mission of helping wealth management firms innovate in an era of digital disruption.

Innovation 117

Innovation Management User Experience Leadership 117

Perficient

FEBRUARY 18, 2021

That said, many lessons can be learned by looking across various industries for best practices around understanding the customer journey, engaging brand experiences, and Millennial and Gen Z customer acquisition and servicing. The approach we took, and you’ll see in the presentation, are real-world examples of digital trends.

Digital Strategies 383

Digital Strategies Strategy Industry Case Study 383

Perficient

JUNE 24, 2023

While Optimizely is used as an example, the concepts discussed can apply to other digital experience tools as well. Companies can set themselves up for future growth and innovation by adopting new technologies like AI, virtual reality, voice commerce, and blockchain.

Tools 251

Tools Analytics Digital Strategies System 251

PYMNTS

FEBRUARY 29, 2016

Just because businesses are interested and willing to adopt payments innovations doesn’t mean it’s going to happen. s Bacs and Faster Payments systems, for example. They really hadn’t been very innovative around that franchise for a long time.”. markets that could be slowing down the digitization of electronic B2B payments.

Innovation 100

Innovation Fintech Tools Technology 100

Insights on Business

DECEMBER 12, 2018

Innovating in the open. These insights have not only driven the investment strategy in our portfolio, but our clients have also been active participants as we reimagined OpenPages with Watson in a process we refer to as “innovating in the open” (IO). Improve performance using a risk lens to enrich decision-making. Efficiency.

Innovation 111

Innovation Compliance User Experience Regulation 111

PYMNTS

JANUARY 22, 2019

At the World Economic Forum in Davos, Switzerland, executives of PayPal and Mastercard touted partnerships between financial technology companies and banks as a positive way to gain customers’ trust and innovate new ways for customers to interact with their finances. On Tuesday (Jan.

Fintech 194

Fintech Apple User Experience Examples 194

PYMNTS

JULY 1, 2020

From global customer acquisition efforts to real-time personalization of the user experience to infrastructure technology management, the opportunities are endless.”. Cloudy, With A Chance of Innovation. “AI is poised to make a profound impact on the banking sector,” Ariff Kassam , chief technology officer at NuoDB, told PYMNTS.

System 268

System Digital Banking Tools User Experience 268

Perficient

FEBRUARY 22, 2023

All I can do is hopefully lay out some ideas and concepts to help you and your teams make the decisions that are best for your organization and your specific challenges, whether they be in customer experience, innovation, claims, data usage, etc. How are your systems set up to provide customers with seamless experiences?

Trends 275

Trends Customer Experience Data Case Study 275

PYMNTS

JANUARY 18, 2019

For corporations that want to stay ahead of the competition, innovation is a must, but developing and supporting a payment solution can prove challenging. Many crave greater opportunities to administer their solutions and control the user experience. Flexible and Far-Reaching . Changing Payments Landscape .

User Experience 189

User Experience Innovation Strategies Payments System 189

PYMNTS

OCTOBER 6, 2020

In addition to price, reward structure and credit line assignment, Venmo wants to add a fourth advantage: user experience. He said that’s an addition and Venmo is uniquely well-placed to offer, because the app isn’t a card brand trying to create a digital experience for customers. Instead, Venmo’s entire DNA is digital.

Cards 313

Cards Mobile User Experience Payments 313

PYMNTS

JANUARY 22, 2020

The company plans to use the financing for product innovation and market expansion. Axel Bard Bringéus, Deal Partner and investment advisor at EQT Ventures, said: “The real estate and housing market have barely changed over the last 30 years and the degree of digitization and innovation is, in comparison to other sectors, very low.

Comparison 130

Comparison User Experience Analytics Innovation 130

PYMNTS

DECEMBER 18, 2020

So, what digital innovations should restaurants use to boost customer engagement and which solutions can help them generate more revenue during this time? consumers and 490 restaurant operators to identify the key digital innovations that can help restaurants deliver improved user experiences and boost their average unit volumes (AUVs).

Study 144

Study Mobile User Experience Innovation 144

PYMNTS

JULY 16, 2019

Banks are innovating their application programming interface (API) platforms to allow for more third parties, while online merchants are prepping for a potential loss in revenue due to the security frictions that SCA might bring. These extensions will only be granted to a select few retailers, however.

Strategy 188

Strategy social media Regulation Retail 188

PYMNTS

OCTOBER 6, 2020

At a time of increased consumer use and acceptance of the new COVID-era digital lifestyle, the pressure is mounting on large, legacy lenders to accelerate their innovations – or become obsolete. In remarks made at the annual Sibos global financial services conference on Monday (Oct. On Monday (Oct. 5) NCR Corp.

Digital Banking 256

Digital Banking ATM Mobile Atlanta 256

PYMNTS

JANUARY 6, 2021

At a high level, he said, electronic payments generate value for FIs because they are able to monitor how and when (and why) people pay, which can give rise to innovation within the financial services space with new services that prove useful to consumers.

Payments 363

Payments User Experience System Mobile 363

PYMNTS

FEBRUARY 2, 2018

In the Lounge, guests will have the opportunity to try out a contactless payments experience featuring Diebold Nixdorf’s latest concepts — and some other innovations, too. “We The UX Experience. At the event, consumers will witness the “user experience” they don’t realize they could be having.

Minneapolis 150

Minneapolis ATM User Experience Innovation 150

PYMNTS

AUGUST 12, 2020

It’s one of several COVID-era innovations from the fantasy sports brand. We’ve been very mindful of that fact,” he said, “and making sure that our products are as innovative as possible, and that we’re finding new ways to continue to engage fans.”. Contextual Sportsbook A ‘Game-Changer’.

User Experience 225

User Experience New Hampshire San Francisco Oakland 225

South State Correspondent

MAY 18, 2023

The Start of Our Generative AI Journey “Tate,” a contraction of SouthS tate, was a brainchild of our Spark Innovation group, a team of 35 employees from various sections of the Bank brainstormed a use case, created personas, outlined a user journey, and then developed an action plan.

US 195

US Training Examples Data 195

PYMNTS

JULY 29, 2020

One poor online or mobile user experience can dissolve consumers’ loyalty, sending them straight into the arms of the competition. One recent report from the entity found there was a 200 percent increase in consumers signing up for mobile banking accounts in the month of April, for example. Around The Credit Union World.

Tools 167

Tools Mobile Online United States 167

PYMNTS

SEPTEMBER 30, 2020

While budget restraints can make technological investments a challenge for public sector entities, there are drawbacks to relying on legacy infrastructure, from both capability and user experience perspectives. The coronavirus crisis has emerged as a major example for prospective talent to understand the value of the public sector.

Resources 244

Resources User Experience Tools Technology 244

Celent Banking

NOVEMBER 11, 2014

However, I believe that there is a great opportunity for certain wearable devices to provide strong authentication and enhance the user experience ( see this blog entry ). Examples are starting to trickle out: RBC recently announced that it has partnered up with a firm called Bionym. Much of this is obviously still experimental.

User Experience 207

User Experience Conference Video Online 207

PYMNTS

SEPTEMBER 22, 2020

Many CPG companies like Pepsi and Heinz have launched limited but innovative D2C programs. According to a recent Euromonitor survey, more than 95 percent of CPG online sales occur on retail partner sites, because consumers are attracted to the selection of products and personalization of the experience. “To

Company 140

Company Capital Resources Online 140