PYMNTS

OCTOBER 15, 2020

Even online merchants who offer customers extended warranties at the time of sale traditionally see about a 4 percent or 5 percent conversion rate. Retailers] are seeing double-digit higher conversion rates when an extended warranty is shown – not on the extended warranty, but conversion rates on the product itself,” Levin said.

Online 334

Online Exercises Retail Capital 334

PYMNTS

NOVEMBER 5, 2020

From where things stand in Q4 2020 it’s not hard to imagine physical retail going extinct. Noting the ways COVID has permanently changed retailing, CNBC recently reported , “As more and more stores go dark at the mall, some major retail executives are looking to grow outside of it — a tactic they hadn’t touted so publicly before.

Retail 252

Retail Millennials Online Report 252

PYMNTS

DECEMBER 11, 2020

The pandemic is proving to be a tough loyalty test for retailers, as they are competing for customers’ attention in an environment where competition is still present in both online and in stores. They are beginning to value placing more emphasis on being able to pay however they like, for example. One recent study found that 51.7

Online 241

Online Payments Retail United States 241

PYMNTS

NOVEMBER 9, 2020

As COVID-19 continues to modify ideas around how we shop and pay, consumers and B2B buyers are also making choices about where to shop: online or in-store? Now there are signals that a physical retail rebound is forming up. Another example is Amazon, whose touchless retail concepts give a good look at in-store experiences to come.

Retail 261

Retail Millennials Online Tools 261

PYMNTS

SEPTEMBER 12, 2019

Video games are helping to drive retail innovation and growth, and that includes the hot area of subscription commerce. The move is one of several that Tilly’s has been pursuing recently to draw additional foot traffic in an era when, like many youth-focused retailers, it is seeing its sales constantly shifting online.

Video 248

Video Retail Innovation Trends 248

PYMNTS

AUGUST 11, 2020

11), reported by CNBC , that retail behemoth Walmart has struck a partnership with Instacart to offer same-day deliver across a few, select markets in the United States, focused on four initial pilots in Oklahoma and California. Amazon, for its part, said online grocery sales tripled in its latest quarter. News came Tuesday (Aug.

Online 227

Online Oklahoma San Diego Los Angeles 227

PYMNTS

SEPTEMBER 4, 2020

Retailers are trying to make themselves as ready as possible, given the highly unpredictable nature of the COVID-19 era’s commerce environment. “I Alford said cart abandonment was already a huge problem among online holiday shoppers last year before COVID-19 struck. So, I think that is part of the driver for high cart abandonment.”.

Retail 243

Retail Tools Online Examples 243

PYMNTS

MAY 21, 2020

But as anyone that has tried to catch up with the suddenly online consumer will attest, what goes out must sometimes come back. As eCommerce revenue has risen, so has the need for consumers to return their purchases, sometimes surprising retailers that might not have seen the order scale they’ve seen for April and May.

Retail 224

Retail Customer Experience Branding Online 224

PYMNTS

JANUARY 21, 2021

Plenty of famous retail chains have collapsed both before and during a pandemic that has slammed brick-and-mortar stores, but some iconic names like Pier 1 , Barneys New York and others are coming back – at least in some fashion. Other well-known brands have died in the physical world, but reopened under new owners as online-only storefronts.

Retail 246

Retail Los Angeles New York Branding 246

PYMNTS

JANUARY 25, 2021

In today’s top retail news, Cox Automotive has released its Complete Retail online experience, and Pinterest is introducing an augmented reality (AR) try-on tool to help users with testing and comparing eye shadow. Cox Automotive Launches End-To-End Car Retail Experience. which is based in Georgia.

Retail 207

Retail Georgia Tools Conference 207

PYMNTS

NOVEMBER 16, 2020

Some retailers are just excellent about telling stories about themselves and about the products that they're selling,” Taylor told PYMNTS. If brands want to get online, and you want to have something that looks bespoke, that’s typically going to mean paying a developer or paying an agency quite a bit of money.

Retail 226

Retail Regional Branding Tools 226

PYMNTS

NOVEMBER 24, 2020

Businesses and financial institutions (FIs) are constantly examining ways to make their customers’ accounts more secure, especially as more consumers go online to make purchases and transact during the ongoing COVID-19 pandemic. A convenient, yet secure solution could be just a few taps away, however. About The Tracker.

Online 272

Online Report Customer Experience Analytics 272

PYMNTS

DECEMBER 14, 2020

The 2020 holiday shopping season is picking up, and consumers are heading online or to reopened brick-and-mortar stores to shop and pay for gifts. They are using everything from cash to mobile wallets to complete these transactions, requiring retailers to race to accommodate a wide variety of payment methods.

Payments 349

Payments Online Retail Mobile 349

PYMNTS

JANUARY 19, 2021

Corporate buyers are quickly shifting their purchasing habits online, and seeking more efficient experiences from product sourcing through to checkout. A great example would be buy online, pick up in-store," noted Bachalli. Along with the adoption of B2B eCommerce came the proliferation of different kinds of buying models. "A

Online 275

Online Marketing Payments Operations 275

PYMNTS

SEPTEMBER 17, 2020

Four consecutive months into positive consumer spending trends, one wonders if there might be — indeed must be — a lull, a pullback that might indicate a tougher road ahead for retailers headed into the all-important holiday spending season. Census Bureau reported that retail sales in August were up 60 basis points over July.

Retail 240

Retail Data National Trends 240

PYMNTS

MAY 6, 2020

The COVID-19 pandemic has had a noted effect on how several industries can operate and interact with their customers during this time including retail stores, movie theaters and casinos. There is one sticking point online casinos need to fix, however, and that is the speed at which consumers receive their winnings.

Online 222

Online Taxes United States Industry 222

PYMNTS

NOVEMBER 24, 2020

But top industry experts told Karen Webster during PYMNTS’ latest “On The Agenda” panel that the hurdles for retailers are only beginning. He said the shipping infrastructure nearly buckled earlier this year, and retailers are now being highly conservative when it comes to managing deliveries. “We Boost Consumer Choice And Control.

Retail 251

Retail Examples Payments Meeting 251

Perficient

JANUARY 12, 2021

Consumers are looking for online buying processes that are easy and can provide opportunities to search, learn, and purchase products without and roadblocks, especially during COVID-19. Forrester noted that 53% of the US retail industry planned investment in AR in 2020 because they know it assists consumers in making purchase decisions.

Customer Experience 538

Customer Experience Branding Video Online 538

PYMNTS

DECEMBER 4, 2020

The hot new thing in “Big Retail” is offering in-house advertising on your website to your vendors – because why get paid only once on a purchase if you can get paid twice? In short, retailers get paid to place the ad, and then get paid again when the merchandise is sold. The Digital Embrace. Enormous Potential.

Retail 216

Retail Trends Branding Groups 216

Perficient

JANUARY 19, 2021

Much has changed in the world of commerce this year due to the COVID-19 pandemic, and retailers have had to adapt quickly to circumstances and shift their business models to thrive, especially with their return processes. Less mature retailers that do not automate returns often take more time to process. How Brands are Adapting.

Retail 309

Retail Examples Branding Cards 309

PYMNTS

JANUARY 28, 2021

It is well known that shoppers tend to behave differently online than they do in brick-and-mortar stores — and this extends to how they choose to pay at checkout. One of the more notable differences is their tendency to favor credit cards online and other options such as digital wallets over debit cards.

Cards 210

Cards Online Security Data 210

Perficient

SEPTEMBER 30, 2020

For example, BCPs are designed around the goal of keeping things the same, enabling a business to keep its operations going as is, despite significant changes in their environment (such as natural disasters or infrastructure availability changes). For example, curbside pickup was likely not in anyone’s BCP. Check all that apply.”

Video 508

Video Survey Strategy Marketing 508

PYMNTS

DECEMBER 17, 2020

Digital fraud is a long-running problem for merchants, retailers, banks and businesses of all types. Twenty-two percent of Americans have reported being targeted by pandemic-related fraud, for example, such as schemes involving fake personal protective equipment (PPE) merchants or fraudsters impersonating tax officials.

Fraud 255

Fraud Online Retail Examples 255

PYMNTS

JUNE 29, 2020

There’s no better example of the reboot in action than Nike. Those apps do more than act as the top of the funnel for the company’s retail division – they also generate data about user experience and product and service preference. In short, the retail marketplace of the future looks a lot like Nike.

Retail 203

Retail User Experience Examples Training 203

PYMNTS

DECEMBER 18, 2020

Promotions, discounts and rewards are key retail sales drivers, encouraging consumers to make purchases they would otherwise skip and driving up average receipt volume and overall revenues. The pandemic has forced many retailers to make tough decisions about how and when to run their promotions.

Fraud 275

Fraud Retail Online Customer Experience 275

PYMNTS

SEPTEMBER 30, 2020

Dramatic shifts are underway in the retail sector as it adjusts to consumers’ increasingly digital preferences. These retailers are accustomed to engaging with their customers in brick-and-mortar stores and building long-lasting relationships that lead to brand loyalty. Around The Buy Now, Pay Later World.

Payments 279

Payments Millennials Retail Trends 279

PYMNTS

JANUARY 14, 2021

Retailers made all sorts of quick pivots to their eCommerce sites as the pandemic unfolded, but in-store legacy technology proved to be an obstacle for many of them. The company said that while retailers often come up with innovations , “bringing these ideas to in-store trials, iterating them quickly and rolling them out at scale takes years.

System 189

System Retail US Data 189

PYMNTS

AUGUST 18, 2020

Census Bureau reported that retail eCommerce sales for the second quarter, on an unadjusted basis, stood at $200.7 That jump comes at total retail sales were $1.3 Online sales, then, stood at 15.1 Online sales, then, stood at 15.1 percent, even as total US retail sales slipped 3.4 To that end, on Tuesday (Aug.

Retail 289

Retail Cards Online Data 289

Perficient

OCTOBER 23, 2020

It goes without saying that this year will be different in the midst of the COVID-19 crisis, and you already know the impact the pandemic has had on consumers and how they purchase, with many turning to online channels for items that they typically may have purchased in-store. Transparency, Transparency, Transparency.

Trends 515

Trends Analytics Google Online 515

PYMNTS

APRIL 14, 2020

COVID-19 could mark the true rise of the robots in retail. As warehouse workers strike for better protective equipment and consumers show increased sensitivity around handling food, several new examples of robots filling in have emerged over the past few weeks. The robotic rise can be seen in two key areas: fulfillment and in-store.

San Francisco 278

San Francisco Retail Examples Mobile 278

Perficient

JULY 9, 2020

Shipping address is a very important data point in online shopping, which is why improving the shopping cart experience with an address autocomplete feature is becoming more common on ecommerce websites. After the user selects their address, the rest of the field values are auto-filled. Avoid typos and user errors.

Google 510

Google User Experience CA United States 510

PYMNTS

MAY 20, 2020

percent year on year — although much of that came from a 141 percent spike at existing online sales channels rather than in-store ones. Those “buy online, pickup in store” (BOPIS) experiences surged, with same-day pickup rising 278 percent during the quarter. Comparable sales also saw a big bounce, up 10.8

Online 224

Online Report Retail Examples 224

PYMNTS

MAY 14, 2020

Cafe closures during the coronavirus pandemic have reduced retail opportunities for tea brands, but consumers are still ordering their favorites online or loading up on them at grocery stores. Almost 80 percent of Americans drink tea , twisting open icy bottles on hot summer days and relaxing over steaming mugs in colder weather.

Retail 223

Retail Tools Fraud Management 223

PYMNTS

DECEMBER 22, 2020

And now, thanks to a global pandemic that has pushed more business online, tightened wallets and compressed delivery times, the retail landscape has undergone huge changes in a relatively short amount of time. “So For example, when a consumer runs out of milk, they can run out and buy more. “If New Solutions For New Times . “We

Retail 291

Retail Online Millennials Cards 291

PYMNTS

DECEMBER 28, 2020

It could be argued that for the retail industry to pull off a 3 percent uptick for holiday sales this year was an astonishing feat. Three percent is a healthy number, as Sadove said, but it is more of a testament to the retail industry’s marketing than it is an indication of consumer spending health. percent unemployment rate.

Data 260

Data Retail Online Report 260

PYMNTS

AUGUST 7, 2020

While the barriers to reaching an international consumer base are low thanks to innovations in eCommerce, online retailers and merchants still struggle to provide their global consumers with the same payments experience their domestic ones have. Providing Payer Certainty. “Consumers want that kind of clarity and certainty.”

Policies 302

Policies Online Retail Payments 302

PYMNTS

DECEMBER 17, 2020

Although the digital shift brought on by the pandemic has rapidly reshaped the entire retail industry, its impact on the grocery segment in particular has been especially pronounced. percent of all consumers have switched from in-store to online shopping. percent make at least one of their routine grocery purchases online.

Fraud 330

Fraud Online Cards Retail 330