Bank Innovation

MAY 29, 2017

A lot of data is being generated and collected on a daily basis thanks to social media, IoT, and online customer behavior (Upstart, for example, uses this method for its underwriting decisions). Customer data is (arguably) the most valuable asset in many industries, financial services included.

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social media Analytics Fintech Examples 318

PYMNTS

SEPTEMBER 21, 2018

Excuse the brief descent into heartbreak, but for every online dating success story — Aren’t they so cute?!! Can Facebook help bring more sanity — or, more accurately, a better sense of safety — to the world of online dating? That’s the social media platform’s aim. How nice of them to have an open bar at their wedding !

Online 154

Online social media Security Course 154

PYMNTS

NOVEMBER 26, 2019

Nordstrom is one example of that. Social Retail. Meanwhile, luxury brand Burberry has teamed up with Tencent in China to offer a “social retail” store to take advantage of China’s online shopping trend and capture more of the luxury market in the country, according to a report by Reuters.

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Retail Online social media United States 131

Bank Innovation

MARCH 13, 2018

EXCLUSIVE - Before social media platform Facebook became a popular channel for digital banks to offer banking features to its customers, let’s not forget that FB was first and foremost an important advertising tool for banks to reach a younger audience. Take British challenger bank Starling Bank, for example.

Digital Banking 249

Digital Banking social media Tools Examples 249

William Mills

FEBRUARY 25, 2016

Social media is no longer the shiny new toy in the PR and marketing toy box. Today, financial providers and FinTech firms alike know they must integrate social media into their communications strategies. For many FinTech companies, social media serves primarily as a source for leads.

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social media Training Tools Video 40

Long Lasting Ideas

AUGUST 7, 2014

The expansion of social media in the workplace and for personal use has made it vital for financial institutions to include a specific social media policy within its policies and procedures. 8 Steps to Create Your Social Media Policy. IBM Social Computing Guidelines. Social Media Policy Database.

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social media Policies How To Handbook 69

Independent Banker

OCTOBER 14, 2014

Husic: Originally, I had qualms about effective use of my time as an executive and the ROI of social media. After many discussions with my marketing firm—which has always led by example—I consented to start my Twitter journey. Ann Chen ( ann.chen@icba.org ) is ICBA’s director, social media engagement.

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social media Leadership Community Community Bank 105

NCR

APRIL 20, 2016

The promise of genuine engagement with customers through social media is drawing the attention of traditional businesses, like banks. However, their use of social media platforms has grown in recent years to include memes, unique content, and customer service elements. How Banks Should Operate on Social Media.

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social media Video America Operations 40

PYMNTS

OCTOBER 16, 2019

The social media site faced accusations that its ad-targeting platform — which allows ad buyers to select what demographic groups they want to target with their advertisements — was allowing and encouraging financial institutions (FIs) to violate non-discrimination provisions of the Fair Housing and Truth in Lending Acts.

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social media Online Groups Video 110

PYMNTS

JULY 3, 2018

A recent California Supreme Court decision that essentially allows a negative Yelp post to stand about a lawyer could help determine how online reviews are treated in the future. An appeals court rejected Yelp’s argument, but the Supreme Court found in favor of the online review platform. A colleague disagreed.

Online 104

Online California social media San Francisco 104

PYMNTS

DECEMBER 15, 2020

GoDaddy was interested in Poynt because of the digital shift in payments due to the pandemic, as well as in-person and online shopping converging more all the time, the release stated. The deal is expected to close in the first quarter of 2021. He said a business could do both, and that they didn't have to be competitors.

Technology 337

Technology Payments social media Software 337

PYMNTS

SEPTEMBER 28, 2020

Saudi Arabia and the United Arab Emirates are attempting to square away increasing consumer use of online channels with their privacy and banking standards. Why Pandemic-Driven Online Payment Spikes Are Pushing Middle Eastern Regulators To Confront Privacy Questions.

Online 151

Online Report Payments Regulation 151

PYMNTS

DECEMBER 5, 2018

That’s what led him to Goodworld, an online platform that removes the friction from digital donations, making them possible (and secure) by using hashtags. Such a process can lead to online amplification for the charitable cause. This can serve as a powerful force when it comes to online charitable giving via social media.

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social media Online Maine Payments 187

PYMNTS

OCTOBER 22, 2020

Consumers’ buying habits have shifted as retailers face new rules and restrictions, with each side adapting to brick-and-mortar store closures or reconfigurations as well as increased online variety and competition. I think [reserve online] is the best of both worlds,” she said. consumers in May.

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social media Retail Online Mobile 200

PYMNTS

JUNE 8, 2020

Saunders cited the example of the popular Chinese retailer Suning, which opened a retail location in April where a “virtual shelf” displays products that shoppers can purchase via a smart screen. In addition, Saunders pointed out that a number of retailers have been “nimble” in tapping into social media to work with customers.

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social media Retail Examples System 141

PYMNTS

MAY 2, 2020

Influencers have had a rough couple of weeks, as consumers’ tastes have rapidly drifted away from the high-gloss, incredibly curated and aspirational Insta-lifestyle that only a month or two ago was a staple of online life in the U.S. And New York Governor Andrew Cuomo has also become a recent subject of obsession for social media watchers.

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Meeting social media New York Trends 195

PYMNTS

JUNE 14, 2019

In a new PYMNTS interview, Chavez talked about bringing more online efficiencies to pet ownership. One example comes from Walmart. The retail chain is rolling out an online pet pharmacy and opening additional veterinary clinics. Social Media Aspect.

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social media Retail Community Mobile 194

PYMNTS

OCTOBER 9, 2019

Social media is taking a lot of fire these days, whether the issue is “fake news” or data privacy or just the time-wasting tendencies of many users. But social media is also driving retail innovation, and those trends are going to help shape commerce in the all-important fourth quarter and beyond into the 2020s.

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social media Retail Tools Examples 118

PYMNTS

JUNE 29, 2020

The rise of online and contactless transactions in the European Union, for example, has meant that many merchants are making the bulk of their sales away from brick-and-mortar stores. from 30 euros to 50 euros ($33.67-$56.12), for example. Data privacy and security continue to be top priorities for many regulators, too.

How To 239

How To Payments Management social media 239

PYMNTS

MARCH 26, 2020

Part of that communication and brand strategy must include social media, which too many retailers have de-emphasized. For example, Ray Carbonell, CEO of Qnary , a provider of executive reputation services, said for retail c-level leaders must focus on clear communication — internally and externally.

Branding 145

Branding Retail social media Customer Experience 145

PYMNTS

DECEMBER 10, 2020

“So it’s no surprise that Instagram is making moves to replicate TikTok’s most popular features — especially in areas where TikTok hasn’t already amassed a strong foothold, like Brazil,” says social media fan site Later. “In In practice, that means turning customers into influencers via a social selling technology platform.

social media 257

social media Video Branding Online 257

PYMNTS

OCTOBER 18, 2018

In search of added convenience and simplicity, banking customers are migrating to online and mobile banking interfaces, leaving in-person visits to brick-and-mortar branches behind. Elsewhere in the space, FIs are seemingly more focused on social media integrations. The integration follows a similar partnership in Nigeria.

Fraud 178

Fraud social media Data Trends 178

PYMNTS

JANUARY 13, 2020

And beginning earlier in the month, new laws seek to tackle “rogue traders and online tricksters,” as denounced in a statement by Vera Jourova, the EU’s commissioner for values and transparency. That applies, too, to online ticket sales. In India, Too. A California CFPB? Penalties in the New Year.

Data 131

Data social media Regulation California 131

PYMNTS

JANUARY 14, 2021

More than half of consumers find it difficult to locate relevant information on their banks’ websites, for example, a problem that led many to seek assistance in physical branches. Rich media content such as on-demand video, meanwhile, is an appealing tool for accessing relevant, targeted information for nearly half of consumers.

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Video social media Millennials Data 224

PYMNTS

AUGUST 9, 2019

Direct sales company Younique, which has been pivotal in its approach to social media marketing, has launched an augmented reality (AR) makeup trying-on tool, according to a release. . The tool uses facial analysis and bridges the gap, the company said, between online and in-person shopping.

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social media Tools Branding Analysis 136

Abrigo

FEBRUARY 8, 2024

Takeaway 2 Client fraud education at financial institutions should include takeaways that explain how to protect themselves from phishing and tips for staying secure online. Clients should also be wary of social media scams. billion was lost to fraud through social media between January 2021 and June 2023.

Fraud 195

Fraud Resources social media Software 195

PYMNTS

DECEMBER 18, 2020

The newspaper cited examples of vendors selling vaccines produced in Western countries and in China, ranging in price from $250 to $750.

Report 274

Report United States social media Guidelines 274

PYMNTS

OCTOBER 19, 2018

In the webinar, entitled “ 5 Ways Fraudsters Fake IDs — And How Your Face Can Stop Them ,” Trilli not only offered an up-to-date primer on the latest criminal techniques to steal online data and identities, but gave practical and hopeful advice on how to prevent much of that fraud, even as the people behind it keep raising their game.

Fraud 189

Fraud Online social media Software 189

PYMNTS

FEBRUARY 1, 2017

In the latest installment of The Matchmaker Is In, PYMNTS’ Karen Webster and David Evans sat down (virtually, of course) to discuss the ways companies can sell across several marketplaces online with RevCascade CEO Josh Wexler. The marketplace is not separate from the actual business that is online, said the executive.

Online 100

Online Retail social media Branding 100

PYMNTS

JANUARY 28, 2021

Nonprofit organization One Warm Coat used to depend on coat drives held at workplaces and schools, for example, but social distancing requirements and on-site attendance restrictions have made these initiatives more challenging. Social media-based campaigns are also proving to be especially useful during the health crisis.

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social media Payments Tools Report 199

PYMNTS

DECEMBER 15, 2020

Merchants must constantly reevaluate their customer-targeting efforts to suit the latest commerce developments, and many are pivoting from brick-and-mortar advertising to focus their outreach online or via social media channels.

Payments 236

Payments social media Branding Study 236

PYMNTS

AUGUST 10, 2018

At first glance, 2018 is shaping up to be a year that has brought meaningful consumer, regulatory and legislative backlash against lax online privacy. social media users are “very confident” that those platforms would protect users’ data, according to Pew — with 64 percent calling for more regulation of online advertisers.

Online 101

Online social media Baltimore Data 101

Independent Banker

OCTOBER 1, 2022

Gen Z, the younger generation, has transitioned into the workforce and is primarily being targeted through social media messages and chatbots,” Fratangelo says. Fraudsters tend to target baby boomers via robocalls about healthcare, taxes or Social Security, but they aren’t immune to social scams.

Fraud 133

Fraud social media Millennials Examples 133

PYMNTS

MAY 11, 2020

The pandemic has given a boost to social commerce. Many social channels like TikTok, Instagram and Facebook have seen more commerce activity as the digital shift continues to gain momentum. For example, fashion brands have found success on Instagram and its visual strength.

Branding 148

Branding social media Video Miami 148

PYMNTS

JUNE 17, 2020

The habit of mobile ordering food for delivery hit new heights during the lockdowns, for example, and it’s one change that isn’t going anywhere. With its new importance as a revenue stream, mobile ordering is driven in part by reviews and the exchange of customer data. Where you find customer data, you also find cybercrooks.

Tools 141

Tools social media Fraud Mobile 141

PYMNTS

NOVEMBER 16, 2020

Group Seeks to Block Maryland Online Advertising Tax. At issue is the eCommerce retailer’s parallel responsibility to third-party merchants as an online shopping ecosystem and to itself as a competitor on the platform with rival products. Maryland legislators ratified the tax earlier in 2020, but Gov.

Maryland 151

Maryland Taxes Online Groups 151

PYMNTS

JANUARY 28, 2020

European luxury brands are asking EU regulators to be harder on online tech giants like Amazon and Alibaba regarding fakes and privacy, Reuters reported on Tuesday (Jan. Amazon, for example, gets information that we are not allowed to give to our distributors. The existing framework doesn’t reflect what is best for our brands.

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social media Branding United States Regulation 130