PYMNTS

JANUARY 12, 2021

Salesforce is rolling out a new product to let B2C and B2B companies easily add loyalty programs at a time when the company says online holiday retail sales grew 50 percent to top $1 trillion. Online Holiday Sales Topped $1 Trillion . The company is rolling out Loyalty Management at a time when online retail sales are booming.

Online 279

Online Management Retail Study 279

Perficient

JANUARY 12, 2021

Consumers are looking for online buying processes that are easy and can provide opportunities to search, learn, and purchase products without and roadblocks, especially during COVID-19. It seems that businesses and customers truly are at a new inflection point with this technology and opportunities are available for brands.

Customer Experience 538

Customer Experience Branding Video Online 538

PYMNTS

APRIL 24, 2020

Some have added support for in-branch digital technologies such as video banking screens and upgraded ATMs to minimize in-person contact while making sure customers’ needs are met, for example. Some are closing physical branches or changing the customer channels they leave open, for example. Digital Technologies Under COVID-19.

Technology 248

Technology ATM Video Tools 248

Perficient

FEBRUARY 9, 2021

Omnichannel fulfillment methods such as curbside, buy-online, pick-up in-store (BOPIS), and ship-from-store have become extremely familiar to retailers, especially due to the climate of the COVID-19 pandemic. These methods are very resourceful and beneficial when utilized correctly and tailored specifically to each business.

Retail 506

Retail Customer Experience Strategy Maine 506

PYMNTS

DECEMBER 11, 2020

The pandemic is proving to be a tough loyalty test for retailers, as they are competing for customers’ attention in an environment where competition is still present in both online and in stores. They are beginning to value placing more emphasis on being able to pay however they like, for example. One recent study found that 51.7

Online 241

Online Payments Retail United States 241

PYMNTS

NOVEMBER 24, 2020

Businesses and financial institutions (FIs) are constantly examining ways to make their customers’ accounts more secure, especially as more consumers go online to make purchases and transact during the ongoing COVID-19 pandemic. A convenient, yet secure solution could be just a few taps away, however. About The Tracker.

Online 272

Online Report Customer Experience Analytics 272

PYMNTS

OCTOBER 25, 2020

Touting 5G data speeds that are already 25 times faster than current 4G technology (and will eventually be 100 times faster), the two companies said the security, reliability and ultra-low lag times will bring increased efficiency and reduced costs.

Technology 257

Technology Samsung Mobile United States 257

Perficient

MAY 26, 2020

Both Lynn and Liz serve a vital function that acts as a conduit between Perficient and leading technology providers. The annual list includes leaders from all areas of the IT ecosystem, including technology vendors, distributors, solution providers, and other IT organizations. Leading by Example with Liz Stuart.

Leadership 582

Leadership Technology Chicago Innovation 582

PYMNTS

OCTOBER 7, 2020

Higher volumes of consumers are continuing to shop online even as brick-and-mortar stores reopen. The expansion of digital banking and payments has also contributed to a rise in cybercrime — 32 percent of consumers noted in one study that they had been the targets of COVID-19-related fraud, for example.

Online 223

Online Report Tools Fraud 223

PYMNTS

SEPTEMBER 21, 2020

Consumers have shopped online, via mobile devices and at brick-and-mortar stores in various capacities for years, but the pandemic is dramatically expanding the connections between these channels. billion online in Q2 2020. times more consumer conversions for brands such as Estée Lauder, for example.

Retail 243

Retail Online social media Mobile 243

PYMNTS

AUGUST 7, 2020

Millions of consumers around the globe are turning to online games during the COVID-19 pandemic, and cybercriminals are springing into action with schemes to target them. Online gambling compliance experts are also predicting that cybercrime will sharply rise in the coming months. Why Online Gaming Appeals To Fraudsters .

Online 222

Online System Fraud Video 222

Abrigo

DECEMBER 10, 2024

The statement provided examples of risk management and other practices that may be effective in combatting this often-underreported crime. Older adults are frequently targeted by various scams that exploit their trust, unfamiliarity with technology, and, sometimes, their social isolation.

Fraud 195

Fraud Training Software social media 195

PYMNTS

FEBRUARY 18, 2020

The conversation came against the backdrop of a series of announcements in 2020, one of which saw travel technology firm Amadeus join Mastercard’s City Possible network. In one example of that collaboration, Gamiño pointed to the entrance of Amadeus into the network.

Data 283

Data Online Big Data Community 283

Abrigo

OCTOBER 19, 2023

Ideas for educating and promoting cybersecurity in October Cybersecurity Awareness Month is an opportunity for banks and credit unions to promote online safety and take steps to reduce cyber risks. The campaign has also evolved to reflect the changing nature of cyber threats and the emerging technologies that enable them.

Online 221

Online Security Resources Training 221

Abrigo

MARCH 15, 2022

Offering Digital Consumer and Commercial Accounts Benefits Financial Institutions Banks and credit unions that enable online/digital account opening win new customers and members and retain existing ones. . Takeaway 1 Many financial institutions are adding or improving online or digital account opening capabilities. .

Online 195

Online Lending Survey Digital Banking 195

Abrigo

MARCH 2, 2023

Banking technology decisions now affect future growth With the possibility of a recession, community financial institutions may consider a delay or cut in technology spending. Takeaway 2 According to Forrester data, firms pursuing technology-driven innovation grow three to four times faster than industry averages.

Technology 195

Technology Lending Community Software 195

South State Correspondent

MAY 9, 2022

The most significant problem with bank innovation is that bankers see or hear about a sexy piece of technology at a conference or at another bank and then acquire it. The new piece of technology ends up solving a known problem but, in the process, creates more problems, and risks, than it solves.

Technology 195

Technology Customer Experience Data Training 195

Perficient

JULY 9, 2020

Shipping address is a very important data point in online shopping, which is why improving the shopping cart experience with an address autocomplete feature is becoming more common on ecommerce websites. After the user selects their address, the rest of the field values are auto-filled. Avoid typos and user errors.

Google 510

Google User Experience CA United States 510

PYMNTS

JANUARY 12, 2021

Voice Technology Accelerates. The technology is built to use sound waves to build what the firm calls and Audio QR as a medium for the merchant or seller and payment information to complete the transactions. “We It was a need of the hour to bring in a breakthrough technology in offline shopping too,” ToneTag CEO Kumar Abhishek said.

Technology 216

Technology Innovation Retail System 216

PYMNTS

NOVEMBER 5, 2020

While online shoppers can visit digital marketplaces like Amazon and obtain list prices for millions of products, for businesses, the price displayed isn't necessarily the price a buyer is going to pay. Pricing and payments are two key areas that tend to look vastly different in the B2B world than in the consumer arena. Pricing Complexities.

Online 358

Online Strategy System Technology 358

Abrigo

JULY 27, 2023

Takeaway 1 Regtech uses new technologies such as AI and machine learning to streamline processes that keep organizations compliant. Regulatory technology, or regtech, can improve the efficiency and effectiveness of functions in many workplaces, and banks and credit unions are no exception.

Technology 195

Technology Fraud Compliance Regulation 195

Abrigo

JULY 27, 2023

Takeaway 1 Regtech uses new technologies such as AI and machine learning to streamline processes that keep organizations compliant. Regulatory technology, or regtech, can improve the efficiency and effectiveness of functions in many workplaces, and banks and credit unions are no exception.

Technology 195

Technology Fraud Compliance Regulation 195

Perficient

SEPTEMBER 30, 2020

For example, BCPs are designed around the goal of keeping things the same, enabling a business to keep its operations going as is, despite significant changes in their environment (such as natural disasters or infrastructure availability changes). For example, curbside pickup was likely not in anyone’s BCP. Check all that apply.”

Video 508

Video Survey Strategy Marketing 508

PYMNTS

DECEMBER 17, 2020

Twenty-two percent of Americans have reported being targeted by pandemic-related fraud, for example, such as schemes involving fake personal protective equipment (PPE) merchants or fraudsters impersonating tax officials. Walgreens On Stopping Promotion Abuse Fraud Through Online Deals.

Fraud 255

Fraud Online Retail Examples 255

South State Correspondent

AUGUST 31, 2022

For example, not only are payee and payor matched up correctly, but the name string is consistently in the format: Title, First Name, Middle Name/Initial, Last Name, and suffix. Google’s Document AI , for example, can pull data from Google Maps. Other models charge per document, so scanning a US Passport, as an example, costs $0.30.

Data 448

Data Training Examples Taxes 448

PYMNTS

SEPTEMBER 24, 2020

He offered an example of nimbleness: Months before the pandemic hit, PayPal was about to pilot a work-from-home program for its thousands of customer service operations employees, with an eye toward flexible scheduling. But it may thrive if, for example, it pivots to bring food trucks to its customer base. said Rainey.

Analytics 293

Analytics Examples Trends Operations 293

Perficient

JULY 15, 2020

Marry in people, process and technology and you have Producers and Consumers with a great value add. The explosion of data and advances in digital technologies has completely disrupted our industry as service / solution providers. Technology debt. Webinars will have Online Surveys uniquely identifying prospects.

Data 497

Data Customer Experience Analytics Industry 497

PYMNTS

MAY 29, 2020

Financial institutions (FIs) have been adapting their platforms and technologies to better suit the needs of more digital consumers for decades, but the coronavirus has placed new importance and pressure on accelerating these efforts. Developments Around The Cloud Banking World.

Digital Banking 230

Digital Banking Innovation Online Technology 230

Perficient

FEBRUARY 18, 2021

However, one of the main drivers is their weaknesses are exposed now more than ever with folks driven online with Covid-19 and expecting the same level of service they typically get at say their local bank. The approach we took, and you’ll see in the presentation, are real-world examples of digital trends. The Approach.

Digital Strategies 383

Digital Strategies Strategy Industry Case Study 383

PYMNTS

APRIL 30, 2020

Many retail technologies have benefitted from that schism, among them augmented reality (AR). Before the crisis hit, there were any number of ways to envision what, for example, a sofa would look like in a living room. So, the options pretty much fall down to technology. Accuracy in AR technology is critical.

Retail 251

Retail Examples Utah Online 251

PYMNTS

NOVEMBER 4, 2020

Calling local pizzerias or Chinese food restaurants to place takeout orders was once seen as a revolutionary development in the space, for example, and drive-thru service followed as the next big step. . Research confirms that QSR patrons are seeking multiple online and offline ordering methods. The Evolution Of Ordering. drive-thrus.

Meeting 230

Meeting Payments New York City Denver 230

PYMNTS

DECEMBER 30, 2020

Whether through the use of online marketplaces or proprietary supplier portals, B2B sellers embraced the opportunity to connect with business customers online, while buyers reciprocated by sourcing, procuring and paying for goods the way they do in their personal lives. Embedded Finance.

Online 302

Online Meeting Payments Fintech 302

Perficient

AUGUST 13, 2020

These companies are unable to pivot and adjust to this “new normal” due to a lack of direction and adaptable technology. A key example of a company flourishing amidst COVID-19, Walmart has adapted by expanding its fulfillment methods through curbside pickup and buy-online-pick-up-in-store options.

Management 309

Management System Customer Experience Technology 309

South State Correspondent

JANUARY 23, 2023

With the capital raised by Elon Musk, Microsoft, and others, this year, banks look to license the technology utilizing a paid professional version and leverage the tool through the Microsoft Office Suite to accomplish a variety of tasks more efficiently. Here are some recent examples: Create bullet point notes on employee retention credits.

Tools 370

Tools Examples Data Analysis 370

Perficient

OCTOBER 20, 2020

Businesses Must Shift to Automated and Intelligent Technology. With the increase of online shopping due to COVID-19, the need to fulfill against extreme demand becomes more important than ever. Companies that implement modern, intelligent technology can meet every consumer expectation and shift quickly to meet current trends.

System 324

System How To Customer Experience Meeting 324

PYMNTS

FEBRUARY 20, 2020

Innovations in 3D and augmented reality (AR) eCommerce are leveling the playing field and bringing conversion-centered visual technology to any online retailer. Future visual tech is coming to eCommerce in the form of 3D imaging, AR applications and virtual reality (VR) technology.

Retail 259

Retail Maine Technology Google 259

PYMNTS

SEPTEMBER 21, 2020

In one example, reported on Monday (Sept. Much of those revamped efforts come, perhaps not surprisingly, through advanced technologies. By way of example: ICIJ’s analysis, according to its site , found that in half of the reports, banks didn’t have information about many of the entities that were tied to the transactions.

Fraud 347

Fraud Report System FDIC 347