PYMNTS

JANUARY 21, 2021

Plenty of famous retail chains have collapsed both before and during a pandemic that has slammed brick-and-mortar stores, but some iconic names like Pier 1 , Barneys New York and others are coming back – at least in some fashion. Other well-known brands have died in the physical world, but reopened under new owners as online-only storefronts.

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Retail Los Angeles New York Branding 246

PYMNTS

SEPTEMBER 21, 2020

These moves seem logical for consumers who have been barred from visiting brick-and- mortar retailers or who are wary of contact with cashiers or payment terminals due to the potential for viral transmission, but they are also likely to have a dramatic impact on the future of digital and in-store commerce. The rise of omnichannel .

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Retail Online social media Mobile 243

PYMNTS

NOVEMBER 24, 2020

But top industry experts told Karen Webster during PYMNTS’ latest “On The Agenda” panel that the hurdles for retailers are only beginning. He said the shipping infrastructure nearly buckled earlier this year, and retailers are now being highly conservative when it comes to managing deliveries. “We Boost Consumer Choice And Control.

Retail 251

Retail Examples Payments Meeting 251

Perficient

JANUARY 19, 2021

Much has changed in the world of commerce this year due to the COVID-19 pandemic, and retailers have had to adapt quickly to circumstances and shift their business models to thrive, especially with their return processes. Less mature retailers that do not automate returns often take more time to process. How Brands are Adapting.

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Retail Examples Branding Cards 309

Bank Innovation

MARCH 4, 2020

Embedded finance, or the concept of payments and banking being appended to other consumer use cases, is quickly evolving beyond retail and e-commerce, industry executives said at the Bank Innovation Ignite forum in Seattle this week.

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Seattle Innovation Examples Retail 273

PYMNTS

APRIL 14, 2020

COVID-19 could mark the true rise of the robots in retail. As warehouse workers strike for better protective equipment and consumers show increased sensitivity around handling food, several new examples of robots filling in have emerged over the past few weeks. The robotic rise can be seen in two key areas: fulfillment and in-store.

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San Francisco Retail Examples Mobile 278

South State Correspondent

MARCH 4, 2025

For example, the problem of improving earnings becomes: Rank the most effective way for the bank to increase profit by 20% within the next 2 years while increasing risk by only 10% and holding capital constant. For example, you might be looking for a completely new branch model one that has not been invented yet.

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Examples Capital Data Case Study 221

PYMNTS

DECEMBER 14, 2020

They are using everything from cash to mobile wallets to complete these transactions, requiring retailers to race to accommodate a wide variety of payment methods. Friction-filled experiences, however, can actually give retailers key opportunities to engage frustrated customers on a deeper level. for example. for example.

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Payments Online Retail Mobile 349

PYMNTS

SEPTEMBER 30, 2020

Dramatic shifts are underway in the retail sector as it adjusts to consumers’ increasingly digital preferences. These retailers are accustomed to engaging with their customers in brick-and-mortar stores and building long-lasting relationships that lead to brand loyalty. billion this year — almost double last year’s total.

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Payments Millennials Retail Trends 279

Perficient

AUGUST 14, 2020

This same shift has been occurring within retail for over a decade and has taken precedence over building storefronts. A digital network is a platform that is dynamic enough to handle a variety of transactions; in healthcare, this would include virtual care, digital engagement, consumerism and retail offerings.

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System Analytics Strategy Guidelines 519

Perficient

SEPTEMBER 30, 2020

For example, BCPs are designed around the goal of keeping things the same, enabling a business to keep its operations going as is, despite significant changes in their environment (such as natural disasters or infrastructure availability changes). For example, curbside pickup was likely not in anyone’s BCP.

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Video Survey Strategy Marketing 508

Perficient

AUGUST 20, 2020

Lack of Unique Content (for Manufacturers and Retailers). For example, match up your priority market areas against the competitive market picture to see if there are top priority areas for you that also happen to be weak points for your competitors. I have circled three examples of that for your reference.

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Google Examples Trends Tools 452

PYMNTS

DECEMBER 17, 2020

Digital fraud is a long-running problem for merchants, retailers, banks and businesses of all types. Twenty-two percent of Americans have reported being targeted by pandemic-related fraud, for example, such as schemes involving fake personal protective equipment (PPE) merchants or fraudsters impersonating tax officials.

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Fraud Online Retail Examples 255

PYMNTS

AUGUST 21, 2020

Engaging customers in socially responsible causes can help retailers build trust and develop lasting relationships that translate into many return visits. Some retailers are engaging consumers by allowing them to use their BNPL accounts to donate directly to nonprofits they choose. Around The Buy Now, Pay Later World.

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Report Payments Retail Community 294

PYMNTS

JULY 5, 2020

The reminder is intended for banks with clients that include marijuana retailers or individuals that grow, process, or manufacture pot. Suspicious activity must be reported, for example, if a customer appears to be engaged in hemp production in a place where hemp production remains illegal. Hemp Inc.,

US 352

US Nevada Arizona Guidelines 352

PYMNTS

DECEMBER 18, 2020

Promotions, discounts and rewards are key retail sales drivers, encouraging consumers to make purchases they would otherwise skip and driving up average receipt volume and overall revenues. The pandemic has forced many retailers to make tough decisions about how and when to run their promotions.

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Fraud Retail Online Customer Experience 275

PYMNTS

AUGUST 18, 2020

Census Bureau reported that retail eCommerce sales for the second quarter, on an unadjusted basis, stood at $200.7 That jump comes at total retail sales were $1.3 percent, even as total US retail sales slipped 3.4 To that end, on Tuesday (Aug. 18th), the Department of Commerce’s U.S. trillion, down 3.4 percent year on year.

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Retail Cards Online Data 289

PYMNTS

OCTOBER 12, 2020

In a time of increasing change for retailers and consumers, the current global climate has begun accelerating the future of retail trends at a much quicker pace than previously envisioned. Lastly, Mao said Blackhawk is seeing that consumer interaction with retail apps is consistently rising. Capturing the New Customer.

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How To Retail Survey Mobile 317

Perficient

FEBRUARY 18, 2021

The approach we took, and you’ll see in the presentation, are real-world examples of digital trends. Then we present an outside industry (automotive, retail, etc.) Some of the examples we presented include – virtual agents (chatbots, AI), connected bankers, conversational marketing and conversational banking.

Digital Strategies 383

Digital Strategies Strategy Industry Case Study 383

Perficient

JUNE 19, 2020

In our last post , we talked about how curbside pickup or “click and collect” is expected to remain a popular channel for retailers to connect with their customers in a post-COVID-19 environment. Some examples of information that could be gathered from the customer include: the make and model of the customer’s car.

Retail 369

Retail Customer Experience Management System 369

PYMNTS

DECEMBER 11, 2020

The pandemic is proving to be a tough loyalty test for retailers, as they are competing for customers’ attention in an environment where competition is still present in both online and in stores. They are beginning to value placing more emphasis on being able to pay however they like, for example. One recent study found that 51.7

Online 241

Online Payments Retail United States 241

PYMNTS

OCTOBER 19, 2020

Whether that comes in the form of video, live chats or being on a first-name basis with a personal retail adviser, it’s all about personalization and the relationship. . This is where there is a very big difference between mass retail and luxury, as well as premium,” she said. “In

Branding 328

Branding Retail Video Examples 328

PYMNTS

JANUARY 12, 2021

Salesforce is rolling out a new product to let B2C and B2B companies easily add loyalty programs at a time when the company says online holiday retail sales grew 50 percent to top $1 trillion. The company is rolling out Loyalty Management at a time when online retail sales are booming. Online Holiday Sales Topped $1 Trillion .

Online 279

Online Management Retail Study 279

PYMNTS

DECEMBER 28, 2020

It could be argued that for the retail industry to pull off a 3 percent uptick for holiday sales this year was an astonishing feat. Three percent is a healthy number, as Sadove said, but it is more of a testament to the retail industry’s marketing than it is an indication of consumer spending health. percent unemployment rate.

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Data Retail Online Report 260

PYMNTS

SEPTEMBER 7, 2020

Outside of the pandemic — if there is such a thing as outside of the pandemic — two stories have been the most compelling in retailing so far this year. The first had to go direct-to-consumer as products because they didn't have a shot at traditional retail exposure. The first is the digital shift. The Rise Of DTC-Only Brands.

Branding 251

Branding Retail Groups Strategy 251

PYMNTS

DECEMBER 15, 2020

Keeping consumers invested and engaged is an eternal challenge for retailers. percent of Generation Z consumers have tried out new retail brands since the onset of the health crisis, while 27 percent of baby boomers and seniors said the same. These trends have intriguing implications for retailers. PYMNTS data revealed that 47.7

Payments 236

Payments social media Branding Retail 236

PYMNTS

DECEMBER 14, 2020

Although the installment concept is hardly new, Afterpay’s platform and growing catalog of retailers has brought fame and fortune to the company and its founders. A big part of Afterpay’s growth stems from the fact that its super-simple service is appealing to both customers and retailers alike. Preference For Debit. million U.S.

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US Retail Cards Millennials 322

PYMNTS

NOVEMBER 23, 2020

When Miami-based Retail e-Commerce Ventures (REV) recently announced that it purchased the remains of twice-bankrupt RadioShack , it wasn’t some one-off strategy to acquire distressed assets for pennies on the dollar. It’s a plan the company describes as “transforming well-known, distressed retail brands into eCommerce success stories.”

Branding 254

Branding Retail New Jersey Miami 254

PYMNTS

DECEMBER 22, 2020

And now, thanks to a global pandemic that has pushed more business online, tightened wallets and compressed delivery times, the retail landscape has undergone huge changes in a relatively short amount of time. “So For example, when a consumer runs out of milk, they can run out and buy more. New Solutions For New Times .

Retail 291

Retail Online Millennials Cards 291

PYMNTS

DECEMBER 9, 2020

When Home Depot announced last month its plans to acquire HD Supply Holdings , it wasn’t just a sign of expansion for the home improvement retailer. For a consumer-facing retailer, these workflows can be unfamiliar and add a flood of friction into the sales process. “You The Outsourced FinTech Opportunity. Connectivity is key.

Innovation 297

Innovation Fintech Cards Payments 297

Perficient

APRIL 2, 2021

One example is the use of chatbots to automate routine customer interactions, such as account opening activities and general customer inquiries. These technologies are also used to better target marketing in retail and customize trade recommendations in wealth management. Risk Management. Textual analysis.

Regulation 309

Regulation Industry Risk Management Analysis 309

PYMNTS

DECEMBER 21, 2020

But the loyalty playing field has seemingly changed much like the rest of retail in an effort to remain relevant to emerging consumer needs, and it’s seeing some success pulling consumers in as the year is coming to a conclusion. It’s a will that we’ve see brands and retailers try to capture all year by leveling up their loyalty offerings.

Retail 263

Retail Meeting Tools Examples 263

PYMNTS

JANUARY 27, 2021

Work on retail CBDCs has become more popular, with some banks narrowing their focus down to just retail, while others are doing both wholesale and retail. In the past four years, 86 percent of central banks have been actively doing some kind of work on CBDCs, according to BIS.

Survey 257

Survey Study Retail cryptocurrency 257

Perficient

DECEMBER 4, 2020

Many retail or consumer goods businesses have had to switch from traditional, in-person shopping experiences to digital buying. For example, curbside pick-up has become extremely resourceful to consumers during these unprecedented times. Retailers can use multiple ways of communication such as emails, text, and social media.

Customer Experience 309

Customer Experience social media Branding Retail 309

Perficient

JULY 11, 2022

Buy now, pay later (BNPL) is a type of point-of-sale installment loan that partners with retailers to allow consumers to pay for their purchases in multiple equal payments. When online shopping, if a retailer has a partnership with a BNPL platform, the customer can choose it as their payment method when placing their order at checkout.

Fintech 474

Fintech Trends Apple South Dakota 474

PYMNTS

OCTOBER 13, 2020

Approximately twice as many consumers shopped for retail products from home in the summer of 2020 as they did in the summer of 2019, and three times as many grocery-shopped from home this summer over last summer, too,” the Report states, giving an idea of scope.

Millennials 298

Millennials Study Case Study Retail 298

Perficient

AUGUST 4, 2020

For example, an order may stay 80% the same, and the other 20% requires a visual inspection to determine if stock needs to be re-ordered. While B2B medical sales are overall different from retail, there are enough similarities that we can borrow solutions from the retail industry.

Mobile 352

Mobile Management Retail User Experience 352