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User Experience Is Key to Customer Satisfaction, Report Says

Bank Innovation

Having a "frictionless" user experience (UX) is among the top three qualities that bank customers look for when picking a new bank, right after "security" and "trustworthiness," according to a new report by financial technology provider, FIS.

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PayPal, Mastercard Champion Bank-FinTech Alliances

PYMNTS

At the World Economic Forum in Davos, Switzerland, executives of PayPal and Mastercard touted partnerships between financial technology companies and banks as a positive way to gain customers’ trust and innovate new ways for customers to interact with their finances. On Tuesday (Jan.

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Mastercard: Collaboration Is Key To Scaling Real-Time Payments

PYMNTS

According to Shultz, all of the components of the payments ecosystem must work together to develop real-time payment products and services, with an emphasis on easy onboarding and an elevated end-user experience for corporates and small businesses. “There is less time to apply traditional fraud techniques,” said Shultz.

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SMB Funding Embraces The Open Banking Way

PYMNTS

Even so, as this week's exploration of bank-FinTech collaborations and open banking initiatives reveals, opportunities to add new revenue streams, improve product offerings and enhance the end-user experience are too promising to ignore. Visa Launches FinTech Collaboration Initiative In Europe.

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Uncovering The Value Proposition In FinTech Innovation

PYMNTS

Just because businesses are interested and willing to adopt payments innovations doesn’t mean it’s going to happen. Other key players in the adoption curve include government entities and financial institutions, says Bottomline Technologies Managing Director of Digital Banking Norm DeLuca. Value Propositions.

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Generation Life launches lifetime annuity solution using GBST’s Wealth Management technology

Bobsguide

Generation Life – a leading life insurance company that’s been providing Australians with tax-effective investment solutions for over 18 years – has launched its innovative new lifetime income solution, known as Generation Life LifeIncome, on GBST’s cloud-based wealth administration platform, Composer.

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Galileo, Plaid Integrate To Streamline ACH Transfers

PYMNTS

The Salt Lake City payment processing platform has joined with Plaid, a Visa subsidiary based in San Francisco, that builds financial technology platforms to connect bank accounts and initiate automated clearing house (ACH) transfers.