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User Experience Is Key to Customer Satisfaction, Report Says

Bank Innovation

Having a "frictionless" user experience (UX) is among the top three qualities that bank customers look for when picking a new bank, right after "security" and "trustworthiness," according to a new report by financial technology provider, FIS.

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Ant Financial Debuts Technology Brand For FIs

PYMNTS

20), Ant Financial announced the launch of Ant Financial Technology, a unit designed “to support the growth of financial institutions by improving user experience and lowering cost.” The brand was announced at the 2018 Ant Technology Exploration Conference. In a press release issued Thursday (Sept.

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Generation Life launches lifetime annuity solution using GBST’s Wealth Management technology

Bobsguide

Generation Life CEO, Grant Hackett OAM , said: “Working together with the GBST team, we have been able to improve and expand our financial technology capabilities to allow us to build out an innovative solution for the retirement income market.

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The Partnership Series – Volume One: Financial Institutions and Technology Firms

Jack Henry

The financial services industry seems to be transitioning into a new phase of technological advancement. The last 10 years have seen the beginning of a technological renaissance in many areas of the industry, affecting the way that both consumers and businesses interact with financial institutions.

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Disruptors are forcing issuers to revolutionize user experience

Payments Source

Financial services organizations increasingly need an unwavering commitment to customer experience in order to compete, or the competitor down the street will do it first, writes Chris Millner, a principal of financial technology and a payments consultant at North Highland.

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SMB Funding Embraces The Open Banking Way

PYMNTS

The Financial Stability Board this month issued a warning for financial institutions (FIs) that outsource key technologies and functions, warning of " systemic risk " associated with too much reliance on a third-party partner. Visa Launches FinTech Collaboration Initiative In Europe.

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PayPal, Mastercard Champion Bank-FinTech Alliances

PYMNTS

At the World Economic Forum in Davos, Switzerland, executives of PayPal and Mastercard touted partnerships between financial technology companies and banks as a positive way to gain customers’ trust and innovate new ways for customers to interact with their finances. On Tuesday (Jan.

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