PYMNTS

DECEMBER 8, 2020

The holidays aren't always so cheery as the risk of fraud plagues consumers and retailers alike. With the pandemic accelerating a surge in eCommerce volumes, online fraud threats are at their peak, and everything from chargeback fraud to online product scams are dampening the holiday spirit. Corporate-Facing Fraud.

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PYMNTS

DECEMBER 29, 2020

With digital transactions and eCommerce soaring during the pandemic, the rate of increasingly sophisticated fraud has also risen. Unlike the crypto markets, Wingert said the banking and payments industries continue to be slow to adapt to the challenges of KYC and fraud prevention. In fact, a recent GeoGuard survey found that U.S.

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Fraud Compliance cryptocurrency Security 270

PYMNTS

SEPTEMBER 22, 2020

One recent study estimated that roughly 44 million Americans would tap food delivery apps by the end of this year, up from 38 million in 2019, and another survey predicted that the number of smartphone delivery app users will climb 25.2 It also analyzes how focusing on the customer experience can help prevent such fraud in the first place.

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Fraud Mobile Tools Study 255

PYMNTS

NOVEMBER 17, 2020

The number of real-time payments has risen dramatically in recent years, and APP fraud has grown alongside it. Bad actors typically perpetrate APP fraud in several ways. APP Fraud Ramps Up. Instances of APP fraud around the globe have continued to rise as real-time payment rails extend their reach.

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Fraud Payments Survey Security 223

FICO

DECEMBER 16, 2019

The Communications Fraud Control Association (CFCA) recently released the findings from its Global Telecom Fraud Survey. Fraud teams operate with lean structures. The majority are still using primarily rules-based fraud management systems, with just 6% using AI and machine learning. of respondents.

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Survey Fraud Cyber Security Compliance 52

PYMNTS

JANUARY 17, 2020

An uptick in check fraud has financial institutions considering whether they should update methods and stop using checks, according to a report Wednesday (Jan. Check fraud, or the attempt to perpetrate it, has gone up from $8.5 Also, it makes up 60 percent of all attempted fraud against U.S. 15) by The Wall Street Journal.

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Fraud Survey California Resources 141

PYMNTS

JUNE 4, 2019

In the old days, forged checks were the biggest problems that bank fraud departments had to manage. Today, financial institutions (FIs) face a barrage of cyberattacks from hackers operating around the world, continuously shifting their tactics. Yet, few FIs leverage this technology in their anti-fraud efforts — only 5.5

Fraud 195

Fraud System Study Comparison 195

PYMNTS

NOVEMBER 19, 2020

This shift has prompted many eateries to rely on emerging tools like artificial intelligence (AI) to better manage various aspects of their operations as consumers transact remotely. The technology is also credited with helping them meet diners’ demands for seamless purchasing experiences as well as enabling them to battle fraud. .

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Boston Fraud Meeting Mobile 200

PYMNTS

SEPTEMBER 21, 2020

Consumers are using mobile apps’ order-ahead features and loyalty perks more often during the COVID-19 pandemic, yet chargeback fraud — also known as friendly fraud — is unfortunately also rising. Mobile ordering is at the center of business operations for Blaze Pizza and many fast casual dining chains today.

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Fraud Mobile social media Customer Experience 177

PYMNTS

JANUARY 18, 2021

People in general are more aware of — and concerned about — fraud as we pass through a second season of COVID, and eCommerce continues to rack up impressive stats, good and bad. New threats are evolving all the time,” KP Brendel, director of marketplace operations at online thrift and consignment storefront Swap.com, told PYMNTS. “New

Fraud 144

Fraud Security Study Retail 144

PYMNTS

OCTOBER 28, 2019

Digital fraud prevention company Kount is rolling out a complete solution to protect companies from criminal and friendly fraud, the firm announced in a press release on Monday (Oct. Kount’s digital fraud prevention uses artificial intelligence (AI) that mimics a fraud analyst.

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Fraud Customer Experience Analytics Survey 101

PYMNTS

JANUARY 25, 2019

consumers, for instance, want the right to know where their personal data is and how it’s being used, according to recent surveys. PSD2 may have a greater effect on payments, even outside the EU, as consumers all over the globe are clamoring for more data security. Eighty percent of U.S. PSD2 And The Future Of Travel Payments.

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Operations Regulation Data Trends 195

PYMNTS

NOVEMBER 25, 2020

Financial firms expect that the cost to defend against cyberattacks will continue to increase in 2021, according to Bloomberg , citing a survey done by Deloitte & Touche LLP. Bloomberg received part of the survey in advance. The survey found that some FIs plan to spend over $3,000 on cybersecurity per employee this year.

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Study Survey Fraud Compliance 304

PYMNTS

NOVEMBER 17, 2020

Panelists included Schalk Nolte , CEO of Entersekt ; Jen Martin , head of Fraud Operations at KeyBank ; and Karen Boyer, Fraud Intelligence Director, Financial Crimes at People’s United Bank. And on top of it all, as People’s United Bank’s Boyer noted, there’s still old fashioned fraud with which to grapple, too. “So,

Fraud 195

Fraud Mobile social media Security 195

PYMNTS

JULY 5, 2017

Fraud is like gluten. Most organizations have resigned themselves to the fact that, despite their defenses, fraud is just a part of doing business. But fraud costs an average of 7.5 But alongside all of that opportunity comes risk of fraud.”. That’s why Vesta went straight to the top when conducting the survey.

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Fraud Survey Retail Resources 161

PYMNTS

JUNE 13, 2019

Countering digital fraud is a lot like playing whack-a-mole: As soon as one fraudster is taken out, two more pop up where they’re least expected. The popularity of digital banking services has created ample opportunities for bad actors, leaving banks scrambling to protect themselves against the rising tide of fraud. It helps.”.

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Fraud Analytics New Jersey Data 128

PYMNTS

JUNE 17, 2019

However, digital platforms face a major barrier in delivering these experiences: poor fraud detection. For digital platforms, fraud represents a two-headed beast. As largely online operations, they are tempting targets for fraudsters and hackers — therefore, robust anti-fraud systems are vital. About the Playbook.

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Fraud How To Payments Survey 117

PYMNTS

FEBRUARY 9, 2018

Telematics company Airmax says fleet card fraud will be “a thing of the past” thanks to technology. 8), Airmax released the results of a 2017 survey that highlighted the potential for fleet managers to save through miles per gallon (mpg) monitoring. In an announcement on Thursday (Feb.

Fraud 100

Fraud Cards Survey Management 100

FICO

JULY 5, 2023

billion, according to CFCA’s 2021 Fraud Loss Survey Report. Subscription fraud can be a symptom of or gateway to other frauds. Here are five other ways crooks use subscription fraud to commit crimes against customers and service providers, with advice on how to stop them.

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Fraud How To Survey Analytics 52

PYMNTS

JULY 14, 2020

“Organizations may have had to engage in relaxation strategies, which could inversely impact their fraud appetite, as they had to let more transactions through without reviewing them. Alert rates have stayed flat and fraud detection has gone unchanged. Complete fraud and customer service teams are working from home.

Fraud 311

Fraud Meeting Strategy Operations 311

PYMNTS

APRIL 16, 2020

Not only do industry giants have innate name recognition, but they also have colossal advertising budgets and access to cutting-edge mobile ordering technology and features that small operations cannot match. Bad actors are taking advantage of the chaos and bringing about an upswing in digital fraud. Fighting Fraud.

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Fraud Chicago Resources Mobile 130

PYMNTS

OCTOBER 24, 2018

When it comes to deploying corporate resources in the battle against online fraud and account takeovers (ATOs), all too often, guiding principles fail to spot what’s really happening to a business in real time. The rule of thumb here is that after committing account takeover fraud, those fraudsters lie in wait before using the stolen account.

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Fraud Risk Management Customer Experience Trends 159

PYMNTS

MAY 18, 2018

Mastercard and Kaiser Associates surveyed 26 medium-sized businesses across the Middle East and Africa, and found that use of commercial card products reduces travel and expense management procedures compared with per diem employee expense programs. Companies that switch from per diems to corporate cards save the equivalent of 7.8

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Survey Cards Regional Management 101

PYMNTS

DECEMBER 13, 2018

Jurisdiction is always a few steps behind, though — who is really going to bust down the door at a server farm in Russia to arrest the operator? In a way, the world has entered a new era of fraud (and fraud prevention). He described the current era as “Fraud 3.0.”. What does that mean in real terms?

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Fraud Innovation Cards Payments 160

PYMNTS

NOVEMBER 9, 2017

According to Kyriba and researchers at CFO Research , who surveyed 167 financial executives at companies with up to $5 billion in annual revenue, there is a clear winner in terms of what the board of directors is most concerned about in terms of CFO responsibilities: fraud. ” Their concerns aren’t baseless, either. .

Risk Management 107

Risk Management Fraud Management Survey 107

PYMNTS

JUNE 22, 2017

There’s another way, though, in which the fear of fraud bears down on the enterprise. A new report from Vesta Corporation finds fraud positions itself in the way of innovation and growth, even compliance. to understand how payments fraud is limiting corporates’ path to success. cents per every $100 transacted.

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Fraud Innovation Survey eBook 108

PYMNTS

MAY 10, 2016

There’s a type of fraud that plagues fleet managers, and the problem is growing louder, according to oil giant Shell. A research report commissioned by the company found that fleet managers across the globe consider fuel-related fraud a significant problem for their corporations. Nearly two-thirds of those surveyed in the U.K.,

Fraud 100

Fraud Cards Training Resources 100

PYMNTS

DECEMBER 21, 2020

Fraud instances have risen dramatically since the pandemic began, placing financial strains on consumers and merchants alike. One recent report that surveyed consumers from the U.K., Department of Justice recently warning consumers to be on the alert for virus-related fraud. Blunting Promotion Abuse Problems.

Fraud 210

Fraud Cards Retail Resources 210

PYMNTS

MARCH 14, 2019

The two published their newest “ Treasury Perspectives ” survey this week, a report that polled corporate treasurers and finance executives about their plans and economic outlook. The 340 survey respondents, based mostly in North America and Europe, revealed their rising concerns over political gridlock in the U.S.

Fraud 115

Fraud Survey Taxes Regulation 115

PYMNTS

JANUARY 27, 2021

This increased digital presence also brings a greater risk of digital fraud, however. Banks have reported myriad fraud threats over the past year, including various forms of identity fraud and bot activity, and are working overtime to develop countermeasures. The Fraud Threats Facing Digital-First Banks.

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Security Innovation Fraud Study 213

PYMNTS

OCTOBER 30, 2020

A recent survey found that only 46 percent of audit teams currently automate their compliance processes, and those that lack these systems pay the price in terms of man-hours. Most customers bypass dealing with merchants entirely when trying to stage chargeback fraud, with 76 percent of cardholders going directly to the payment card issuer.

Operations 228

Operations Payments Compliance System 228

PYMNTS

DECEMBER 18, 2020

At the start of the pandemic, many organizations deployed simple COVID-19 screenings, such as self-reported health surveys, to support re-entry to workplaces and other institutions,” Paul Roma , general manager of IBM Watson Health, said in a press release on Friday (Dec.

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Survey Security Fraud Community 288

PYMNTS

MARCH 23, 2020

Officials are warning of a rise in phishing attacks, while retailers have also been warned about fraud risks, with Amazon recently removing 1 million products for allegedly making fraudulent claims, recent Forbes reports said. Below, PYMNTS looks at some of the latest data points around the fraud threat. The report surveyed U.K.

Philadelphia 178

Philadelphia Fraud Taxes Survey 178

PYMNTS

JUNE 7, 2017

The latest Expectations & Experiences consumer trends survey from Fiserv , a leading global provider of financial services technology solutions, finds that consumers are paying more bills from mobile devices while slowly starting to venture into digital wallets.

Survey 115

Survey Mobile Millennials Cards 115

FICO

APRIL 17, 2023

Home Blog FICO Hyper-Personalization Survey Highlights Boardrooms' Blind Spots New study from Forrester shows the value of hyper-personalization and the gaps businesses face today FICO Admin Tue, 07/02/2019 - 02:45 by FICO expand_less Back To Top Mon, 04/17/2023 - 10:10 Hyper-personalization is now front-of-mind among banking’s boardrooms.

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Survey Customer Experience Analytics Study 52

Abrigo

DECEMBER 19, 2022

Takeaway 1 Effective AML/CFT programs require ongoing training to keep AML and fraud staff compliant. Training materials for anti-money laundering & fraud professionals. Below are some of the most popular resources to help fight money laundering and fraud in 2022. Complimentary AML info. From crypto to cannabis.

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Resources Training Fraud Compliance 195

PYMNTS

OCTOBER 4, 2017

Fighting payments fraud can be a daunting battle – especially if the battle is waged with reactions. To that end, Mastercard announced on Monday the debut of its Early Fraud Detection System. An effective, layered approach to security is necessary to catch fraud as it occurs and reduce compromises.

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Fraud Cards System Data 112