PYMNTS

OCTOBER 30, 2018

But even a relatively high level of security does not mean a total level of security — or that everyone involved in the development of mobile banking apps are on the same page when it comes to authentication and fraud prevention. Good UX vs. Security. They don’t necessarily have a [deep] security background.

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Mobile UX Security Fintech 184

South State Correspondent

JANUARY 23, 2023

What are common UX issues for bank web pages? 14) Fraud detection and Data AI: Bankers can use ChatGPT to detect fraudulent transactions by analyzing patterns in customer behavior. Load a fraud data set like the one below into the chatbot, and it will detect what type of data you are working with.

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Tools Examples Data Analysis 370

PYMNTS

AUGUST 7, 2019

Unfortunately, many sharing economy platforms’ verification and authentication processes are poorly equipped to combat the growing risk of fraud. How can sharing economy platforms revamp their security systems not only to enhance their fight against fraud, but also their users’ experience? In fact, 71.5 In the Who Are You?

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Report Fraud Survey User Experience 182

PYMNTS

NOVEMBER 2, 2017

For him, as a tech-lover and early adopter, that friction is fine, but for the average consumer, a better user experience (UX) must be created to improve the value proposition. The apps and devices they use today have groomed them to expect nothing but the most seamless UX. Fraud, he said, will always be a concern.

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UX blockchain cryptocurrency Technology 111

PYMNTS

JUNE 13, 2019

The consumer business, he noted, is driven by web user experience (UX) or mobile apps. Beyond PSD2, he noted, payment service providers (PSPs), such as Stripe and Adyen , are increasingly moving to help eCommerce companies combat fraud. Ekata is focused on a global customer base, where 75 percent to 80 percent of revenue is API-driven.

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UX Fraud Operations Regional 124

PYMNTS

JUNE 4, 2020

That’s putting pressure on FIs at a time when they’ve already seen flash-fraud rates and chargeback disputes dramatically increase. Instead, they mostly provide a pre-paid card attached to a much slicker digital user experience (UX).

Mobile 141

Mobile UX Cards Payments 141

Tomorrow's Transactions

AUGUST 2, 2016

It does seem to me that some of the frauds being perpetrated might well be beyond the defensive capabilities of even the most advanced technology. So much of the fraud going on depends, in one way or another, on the lack of an identity infrastructure and the useless proxies that support our daily interactions. Well, let’s not panic.

Fraud 30

Fraud Cards UX Apple 30

The Paypers

JULY 18, 2018

(The Paypers) BBVA Compass has announced the launch of its BBVA Compass RealTime ARP and BBVA Compass RealTime Positive Pay products for commercial clients.

UX 28

UX Fraud 28

Celent Banking

JUNE 5, 2015

Focusing on alerts only in the context of trying to stimulate behaviors (and leaving aside their potential to help in fraud, balance notifications, and the like), researchers found that some people who were told that their FICO score was good became complacent and indulged in behavior that subsequently lowered their score.

Conference 100

Conference Taxes User Experience Nebraska 100

Gonzobanker

MAY 1, 2018

Imagine being able to update a member on the status of a chargeback or fraud case? This is the closest UI/UX experience to the big banks we have seen. What could go right: The ability to leverage data will allow for targeted and personalized messaging in a white space that many other platforms waste on banner ads. Final Thoughts.

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System UX Data Tools 93

PYMNTS

OCTOBER 13, 2016

According to Media and Services UX, (MSX) group at Strategy Analytics, three-quarters of mobile payment users in China do so in physical stores daily. consumers aren’t yet fully on board with Apple Pay, the Chinese consumer is merrily using Alipay and WeChat wallets on Apple, LG and Huawei handsets. So how about offering guarantees?

Mobile 100

Mobile Payments Apple Samsung 100

FICO

JANUARY 11, 2022

Small UX improvements (like real-time address lookup) can have a big impact on customer experience. little actual risk of fraud, but verifying it or making customers retype their address adds unnecessary friction to the process. Make sure you understand where you are putting in friction and ensure that it’s deliberate.

Digital Banking 98

Digital Banking Customer Experience eBook UX 98

Fintech Labs Insights

DECEMBER 2, 2019

Metrics: In Q3, @bankmobile (digital unit of @CustomersBank ) books small profit ($900k pre-tax) despite $4M fraud loss + $1M legal bill. Wells Fargo’s Greenhouse has UX issues to overcome ahead of national rollout. UX Tips: U.S. BankMobile posted its first profitable quarter in the period ending Sep 30, 2019.

UX 15

UX Digital Banking Mobile Taxes 15

Banking 2020

AUGUST 27, 2015

One new approach that banks are exploring to mitigate this particular vector of fraud is the notion of using smartphones as a second factor of authentication since most people always have their phone with them. According to a recent article in ATMMarketplace.com, card skimming accounted for more than $2 billion in losses.

ATM 40

ATM User Experience Fraud UX 40

Fintech Labs Insights

MAY 24, 2017

“Instead of increasing head-count, companies can invest in scalable processes that save money and allow compliance to focus on sophisticated fraud cases,” the post concludes. .” The possibility of smaller, more effective compliance teams is another advantage that cannot be overlooked.

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Compliance UX User Experience Fraud 21

Fintech Labs Insights

MARCH 23, 2017

BlueMetal for its virtual agents, natural language processing, and conversational UX that transforms the nature of customer engagement in financial services. ModelShop for its analytic decision platform that enhances the loan origination, portfolio optimization, and fraud prevention processes for both FIs and consumers.

New York 25

New York User Experience UX Conference 25

Fintech Labs Insights

JULY 7, 2016

Risk Ident CEO Roberto Valerio writes about fighting account takeover fraud. Ping Identity updates IDaaS Platform for Improved UX. Misys honored by Celent Model Bank Awards for its work with Russia’s Alfa-Bank. Holvi launches new debit card, Holvi Business MasterCard. Ixaris helps Amadeus build prepaid B2B wallet.

UX 16

UX Lending Fraud Tools 16

Tomorrow's Transactions

AUGUST 24, 2016

Merchants wanted PIN because the fraud rate on PIN is two orders of magnitude less than with signature. However, until such time, we should probably make an effort to improve the user experience (UX) for the typical consumer and make cards work better for the merchants. From The Great EMV Fake-Out: No Chip For You! Krebs on Security.

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Cards US ATM UX 30

Fintech Labs Insights

JANUARY 27, 2016

How do you build a UX for consumers who say one thing, but do another? Solution: Provide simple-to-use deposit-fraud insurance for peace of mind. But if you observe consumer behavior, they almost always head towards “convenience” at the expense of even basic control ( see examples below ). Fee opportunity? Absolutely.

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UX Examples Security Video 12

Fintech Labs Insights

AUGUST 1, 2016

With the “always-on aggregation” and UX/UI of MX , the newly-launched Contextual PFM from Q2 is designed to make actionable financial insights a part of every customer’s mobile banking routine. Q2 demonstrated its Risk & Fraud Analytics platform at FinovateSpring 2011. Q2 + MX = CPFM.

Technology 12

Technology San Francisco Nebraska UX 12

FICO

FEBRUARY 12, 2023

Small UX improvements (like real-time address lookup) can have a big impact on customer experience. An incorrect customer address poses 
little actual risk of fraud, but verifying it or making customers retype their address adds unnecessary friction to the process.

Digital Banking 52

Digital Banking eBook Analytics Customer Experience 52

BankNXT

DECEMBER 5, 2016

Shaun Weston talks to Sarah Clark from Mitek about mobile security and the habits of the millennial generation when it comes to mobile financial services. Sarah Clark from Mitek on millennial habits and mobile security on BankNXT.

Millennials 40

Millennials Security Mobile User Experience 40

BankNXT

JUNE 9, 2016

Alessandro Hatami poses the enticing question, what would Apple Banking actually look like? From a user experience point of view, it could be the future of banking. Could Apple be your next bank? on BankNXT.

Apple 40

Apple User Experience UX Analytics 40

BankNXT

JUNE 3, 2016

Mike Lawson talks to Sarah Clark from Mitek about how its Mobile Verify instant ID documentation verification technology has gone omni-channel. Mitek’s Mobile Verify and omni-channel needs on BankNXT.

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Mobile Technology UX Video 40

Fintech Labs Insights

FEBRUARY 15, 2016

Tags: B2B, consumer, compliance, sales, on-boarding, UX, Silicon Valley Bank (lender).

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Company Fintech New York City Comparison 12

Gonzobanker

DECEMBER 19, 2022

In December, the founder and CEO of Crypto Exchange company FTX was arrested in the Bahamas (yah, don’t ask) and charged with fraud and conspiracy. MANTL presents a best-in-class client experience of how to open retail and business accounts in a friendly UX and management console. Now that’s what you call a change of momentum.

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Community Fintech Industry Innovation 216

Gonzobanker

DECEMBER 20, 2019

Even with worries around an allegedly discriminatory algorithm, Silicon Valley UX met big bank Wall Street money in slick onboarding that has our attention. From app and decision to credentials and top-of-wallet in under three minutes followed by helpful follow-up content emails, the Apple Card has redefined consumer expectations.

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Idaho Conference Data Marketing 148

Javelin Strategy & Research

SEPTEMBER 23, 2015

Retailers need to train front line staff IMMEDIATELY on EMV card etiquette and nanny consumers through the new UX. Nonetheless, even if it is four elephants, that’s still a long time while you’re in limbo. Those that don’t risk lost business from shoppers associating their brand with an embarrassing checkout experience.

UX 40

UX Cards Apple US 40