PYMNTS

SEPTEMBER 25, 2019

The interview happened during a time of expansion and aggressive future planning for the company, a small business and consumer micro-lending technology company that operates in Nigeria. That’s not all. There is no Pan-African digital bank,” Hainy said. “So So that’s our starting point.”.

How To 130

How To Lending Examples Digital Banking 130

Perficient

JUNE 24, 2022

Where the typical bank branch or call center operates from 9 to 5, chatbots can offer round-the-clock service. Kore’s BankAssist Virtual Assistant allows banks to also customize capabilities and build out new use cases to fine-tune their desired user experience. AgentAssist: Kore.ai’s AgentAssist is a live agent’s best friend.

Customer Experience 251

Customer Experience User Experience Training Data 251

PYMNTS

DECEMBER 28, 2020

But careful examination of what tech is needed — and where — can result in positive ripple effects that improve operations well beyond the corporate treasury department. They’re embedding payments within a specific workflow and have the opportunity to create seamless user experiences around payments.

Payments 215

Payments Innovation Software Fintech 215

Cisco

JULY 29, 2021

In our ever-changing world, where the application represents the business itself and the level of digitization it provides is directly related to the perception of the brand; enterprises must ensure they stand differentiated by providing exceptional user experience – both for their customers as well as their employees alike.

Customer Experience 168

Customer Experience User Experience Analytics Resources 168

Perficient

OCTOBER 29, 2020

Last week mobile TV platform Quibi announced plans to shut down operations, just seven months after a promising debut. By applying the FBM to the Quibi story, we can learn much about what ailed the platform and how to avoid similar missteps in future product planning. Quibi needed to move users above the FBM action line.

US 294

US social media User Experience Digital Strategies 294

PYMNTS

APRIL 23, 2020

As one-person operations, they often lack the resources and know-how to manage professional finances in a compliant and efficient way, yet they have more complex tax, payments and cash flow management needs than the average individual. Dan Hogan, chief financial officer and chief operating officer of newly-launched U.K.-based

User Experience 141

User Experience Management Taxes Fintech 141

PYMNTS

OCTOBER 20, 2017

It did translate various product offerings into Chinese, but did not customize user experience or pricing for the local market. The market, he said, is much faster than other markets in which they may operate successfully. For example, Wang said, when Apple came to China, the company didn’t make many changes to its product.

How To 103

How To Apple Examples Payments 103

PYMNTS

JULY 13, 2017

FinTech companies — PayPal, Square, Stripe, WePay — have gravitated toward that model because what they’re innovating on is merchant experience, or user experience,” said Aberman. “In By outsourcing all that to an acquirer, an ISO saves on risk, regulatory, technical and operational overhead. Episode Two.

User Experience 108

User Experience Software Compliance Payments 108

Cisco

OCTOBER 19, 2020

Some of the most representative messages were based on: Banking in Latin America: Its challenges and opportunities, mainly around cybersecurity and the digital experience. Successful business resilience: How it ensures employee safety, operational continuity, and excellence in customer service.

User Experience 71

User Experience America Security Digital Banking 71

Abrigo

JUNE 4, 2024

The ThinkBIG panel gave several perspectives on how to approach credit quality and deposit stability. We are looking at everything from online account opening to our banking platform's user experience. Customer surveys help us understand what our clients need and how we can provide that personal touch through technology."

Compliance 221

Compliance Community Bank Community Conference 221

Abrigo

AUGUST 13, 2024

You might also like this webinar, "How to confidently navigate AI/generative AI" LISTEN Takeaway 1 An estimated 47% of Americans 12 and older listen to at least one podcast each month, Takeaway 2 With 3.4 She’s passionate about educating people and credit unions on scams and how to avoid them.

Fraud 221

Fraud Community Community Bank Lending 221

PYMNTS

JANUARY 18, 2021

market, FinTechs are turning their attention to the business community, whose demands for a better banking experience are growing louder. The challenge, of course, usually involves figuring out how to connect a range of disparate finance-related systems together, unlock the data in each, and aggregate it for meaningful analysis and insights.

Digital Banking 165

Digital Banking Data Fintech User Experience 165

PYMNTS

OCTOBER 29, 2020

This rapid expansion has created an unprecedented need for merchants to optimize their payment operations in a way that is cost-effective and has the potential to enhance user experience. It is therefore critical for businesses to realize that managing payments operations is not a one-step process but an ongoing conversation.

Payments 109

Payments Analysis Operations Resources 109

PYMNTS

NOVEMBER 19, 2019

Among the biggest debates is how to construct and operate the best card program possible – a decision that served as the foundation for a new PYMNTS interview with Jim Geeslin, head of strategy for Elan Financial Services , an agent credit card issuer. In fact, their slogan for the card is “Created by Apple, Not a Bank?.”

Cards 140

Cards Apple Data Innovation 140

Insights on Business

NOVEMBER 12, 2018

Today, governance, risk and compliance (GRC) is being transformed by not only rapidly-evolving regulatory standards and growing costs of non-compliance, but also by the clear and present need for greater GRC adoption/engagement – by the first line of defense – while delivering added value by empowering business users.

Compliance 107

Compliance Technology User Experience Analytics 107

Bobsguide

MARCH 23, 2022

At the event, high-level discussions will take place on the growing need for the Wealth Management sector to better understand how to create a personalised offering for their clientele segments and to clarify where to strike the balance between a digital and fiscal offering.

Conference 78

Conference Management Software User Experience 78

PYMNTS

FEBRUARY 2, 2018

The UX Experience. At the event, consumers will witness the “user experience” they don’t realize they could be having. Call it the “user experience experience.”. Acheson said the exhibition is important because user experience is such a growing area of focus for banks and retailers.

Minneapolis 150

Minneapolis ATM User Experience Innovation 150

Perficient

SEPTEMBER 14, 2020

Now that iOS 14 is available, there has never been a better time to get your app up and running with the latest operating system. With iOS ad option rates so high, at nearly 80% , most users will update their devices once given the opportunity. The iPad Mini 4 and iPad Air 2 will not be compatible with the new operating system.

Apple 473

Apple System Video Mobile 473

Perficient

AUGUST 31, 2020

Perhaps your agents are starting to learn how to work effectively from their homes. Call deflection and self-service are increasingly important, given longer wait times and more customers looking for similar information due to disruptions in normal business operations. We can help guide you through all this.

Innovation 369

Innovation Video Strategy Customer Experience 369

PYMNTS

DECEMBER 12, 2018

Financial institutions are in the midst of becoming more mobile, with many of those legacy operations opting to — or at least considering — working more closely with FinTech providers to upgrade services, retain customers and acquire new ones. The debut of 5G promises to add another tool that can aid such efforts. What does that mean, then?

Fintech 211

Fintech Mobile Analysis Technology 211

PYMNTS

OCTOBER 29, 2020

Every payment player is trying to expand its business in different directions, entering new spaces and really trying to figure out how to leverage or explore the strategic advantage,” Swanback said. “In

Payments 213

Payments Fraud Meeting Security 213

NCR

SEPTEMBER 5, 2017

Providing a frictionless redemption experience should also be a top priority for loyalty program operators. 46 percent of loyalty program members in the US say they’d appreciate a simpler user experience when redeeming rewards. For consumers, simplifying the user experience also means making payment easier.

How To 45

How To User Experience Analysis US 45

Abrigo

DECEMBER 22, 2023

As 2023 winds down, community banks and credit unions have worked hard to attract new customers and members and retain existing ones by streamlining processes and improving the end-user experience. Reduce operating cost while ensuring loan policy consistency. Community lending software can help get you there.

Lending 221

Lending Risk Management Community Management 221

Gonzobanker

OCTOBER 6, 2023

Being on a zombie core doesn’t have to end in an apocalypse, as long as you know how to manage the system – and the vendor. Core conversions are expensive and disruptive to a bank’s operations and may not always be a necessary strategy. I recently heard a banker refer to his institution’s core banking platform as a “zombie core.”

Strategy 97

Strategy System UX Tools 97

PYMNTS

NOVEMBER 24, 2020

This is especially challenging for software companies operating across borders as the number of payment methods grows. The ecosystem is continually evolving, and as competition continues to grow, SaaS providers must prioritize an optimal user experience — and increasingly, that includes the payment process.

Payments 151

Payments Software Strategy User Experience 151

PYMNTS

JANUARY 30, 2019

Google, on the other hand, has spent the last several years pondering how to get its Assistant somewhat more deeply embedded into automotive systems, with an Android-based operating system for cars that runs independently of a smartphone or any other device. That is a huge thing. But Google noted there are some problems with that view.

Google 116

Google System User Experience Apple 116

PYMNTS

JANUARY 13, 2017

The San Francisco-based company said this will allow users to communicate with the company in a space they are already spending a lot of time. To date, the Digit app — operating on SMS and mobile — has saved users more than $350 million.

San Francisco 100

San Francisco User Experience Mobile America 100

Perficient

AUGUST 20, 2020

In this post, we’ll discuss some of the top challenges in the healthcare space and how to deal with them effectively. B2B Players Can’t Offer B2C Experiences (Or Can They?). If they don’t understand that something is important, or how to execute against it, then you are not likely to find success.

Google 452

Google Examples Trends Tools 452

PYMNTS

JULY 2, 2020

Thirty percent said their CUs released user experience innovations during this time frame as well, up from 20.8 Credit unions operating in today’s competitive financial space should keep in mind that rewards are a valuable tool for gaining customer loyalty in several ways, yet many member engagement tools are in the CU toolbox.

Innovation 155

Innovation Branding Tools Innovation Strategies 155

Insights on Business

APRIL 28, 2017

Unlike digital banks, digital bank channels believe that superior user experience must go deeper than branding and can be achieved by delivering new mobile and online apps that are focused on customer experiences. Digital processes: High operating costs contributed to the failure of early digital-only pioneers.

Digital Banking 171

Digital Banking User Experience Branding social media 171

Independent Banker

JANUARY 31, 2022

This operating model—iterative and parallel testing and development—ensures an agile approach and strong collaboration as the Federal Reserve and pilot organizations jointly prepare our solutions for launch.”. Treasury Operations Planning Information Sheet. With FedNow,] community banks have an opportunity to seize the moment.”.

Community Bank 91

Community Bank Community Resources Fraud 91

FICO

APRIL 26, 2016

For decades, businesses have been leveraging technology to automate large parts of their operations – accounting, manufacturing, supply chains and customer relationships. The latest version of FICO ® Decision Management Platform accelerates how business decisions are put into operation by coordinating and orchestrating the process.

Analytics 40

Analytics Management Innovation How To 40

PYMNTS

OCTOBER 31, 2018

The eCommerce operator, which released its third quarter 2018 results , said it has intermediated $38 million of gross merchandise value (GMV) so far. Earlier this year, the eCommerce operator announced its managed payments push, which was implemented on Sept. It was more than a month ago that eBay started managing payments on its U.S.

Management 134

Management Report Payments Apple 134

PYMNTS

APRIL 2, 2020

In the consumer commerce world, offering customers choice in how they pay for goods and services across channels is an important part of offering an optimal end-user experience. They’re too busy trying to figure out how to put together the bid for their next piece of business.”.

Payments 160

Payments Cards Customer Experience User Experience 160

PYMNTS

JUNE 17, 2019

Developers keen on addressing these concerns must carefully consider how to design and connect their devices to provide reliable, secure performance. How Z-Wave works . The Z-Wave protocol operates on a mesh network that allows each device to repeat its signal, thereby extending the range of all products. .

Security 142

Security Michigan Operations User Experience 142

PYMNTS

NOVEMBER 13, 2018

All you have to do in the whole user experience is to find parking through voice recognition,” he said. Google is a little bit too consumer-centric, so that might help Microsoft , which is a little bit more enterprise,” Tohumcu said when asked how battles over automotive operating systems might play out. Autonomy Rising.

Course 174

Course Software Technology User Experience 174

NCR

JULY 26, 2017

Research from RBR has shown that global ATM withdrawals increased by ten percent to 99 billion in 2015, while the number of ATMs in operation worldwide is expected to reach four million by 2021. How to maximize availability. Even with such a wide range of channels to choose from, consumers are still heavily reliant on ATMs and cash.

Mobile 81

Mobile ATM User Experience Meeting 81