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Driving Contact Center Innovation in Uncertain Times

Perficient

It’s also a great time to think about innovation. I would like to talk about how Twilio Flex and other services from Twilio can provide some clear ways not only to manage these immediate concerns, but also to drive innovations in how you interact with your customers. I won’t go into all the details of that again here.

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Innovation in B2B Healthcare: the Now, the New, & the Next

Perficient

This crisis has exposed many vulnerabilities that may have been hibernating for some time in areas such as ecommerce, site experience, product information management (PIM), and other key spaces. Next: What’s around the corner that no organization is working towards today, but would be at the forefront of innovation if they were.

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The evolution of AI & lending: Parallel journeys shaping the future

Abrigo

This article covers these key topics: The evolution of AI Lending: A legacy of data-driven innovation Generative AI in lending: The next frontier Abrigo's approach to AI Parallel journeys of AI, banking technology Artificial intelligence (AI) is often heralded as a revolutionary force in todays world, but its story stretches back decades.

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AI Regulations for Financial Services: OCC

Perficient

This mitigates the risk of customer service representatives providing incorrect information and ensures compliance with regulatory disclosures, ultimately enhancing the overall customer experience while reducing costs. The evolution of electronic trading provides a valuable case study to consider. Traditionally, trading was manual.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks.

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Compliance And Innovation Make Profitable Bedfellows For Banks

PYMNTS

As the world becomes increasingly digitized and more consumers embrace the speed and convenience of contactless purchases, Jim McCarthy , president of payment technology and innovation firm i2c , said banks have been left behind and should focus on what they do best — compliance. So once again, you leave it to innovators to commercialize.”.

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How Nearshore Software Development is Helping Healthcare Companies Innovate

Perficient

While the healthcare industry has long embraced technology, the demand to innovate and adapt quickly has grown exponentially in 2020 and into 2021. This has created an even greater demand for healthcare companies to incorporate more innovative technologies and build custom products to stay competitive within the market.

Software 294
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The Role of Artificial Intelligence in Pandemic Response: Lessons Learned From COVID-19

They were making huge historical decisions based on very little information. Enablement of swift and safe innovation in rapid antigen tests. As the disease tragically took more and more lives, policymakers were confronted with widely divergent predictions of how many more lives might be lost and the best ways to protect people.