Using Ethical AI To Turn Citizens’ Information Into Insight
PYMNTS
MARCH 3, 2020
The wisdom of crowds, gleaned from social media, can paint a gestalt picture of how a government agency’s, bank’s or retailer’s efforts are being received on the ground, so to speak. The review, the opinions, thumbs up and down, and information passed in 240-character bytes are too far-flung, and constant, to monitor effectively.
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