Bank Innovation

APRIL 23, 2020

Some of the country’s trillion-dollar banks have spent the past three years launching digital offshoots that mimic their startup competitors, but the promise of stand-alone personal finance management apps from incumbent banks remains largely unfulfilled.

Management 259

Management Customer Experience Innovation Strategies Strategy 259

Bank Innovation

MARCH 27, 2020

The company, which provides guidance to senior management of financial institutions in the Americas, shed light on potential solutions to some of the business implications stemming from the COVID-19 outbreak in a white paper shared […].

America 259

America Management Company Innovation Strategies 259

Bank Innovation

DECEMBER 16, 2019

With its mixture of personal finance management tools, savings features and remodeled branches, Virgin Money is aiming for […]. The brand released a new current account for U.K. customers last week, the first product launched by the bank since it was acquired by CYBG in 2018.

Strategy 243

Strategy Community Tools Branding 243

PYMNTS

MAY 28, 2018

According to Chain Store Age , the criteria for the award include successful development and executions of product, store, online and service innovation strategies; delivery of an outstanding in-store experience; excellent customer service; and strong financial performance. Founded in 1909 by American businessman H.

Innovation Strategies 102

Innovation Strategies Strategy Capital Groups 102

PYMNTS

SEPTEMBER 17, 2019

There is a mountain of friction in commercial payments today that seems to have held the industry back from the kind of rocket-pace innovation propelling retail and consumer payments into the future. Opaque payments moving sluggishly across borders and between banks. That’s a pretty significant change.

Innovation 132

Innovation Payments Cards Industry 132

Bank Innovation

FEBRUARY 3, 2020

billion, industry watchers are questioning whether this might prompt wealth management tech firm Envestnet to sell aggregator Yodlee, which it acquired in 2015 for $590 million. On the heels of Visa‘s acquisition of data aggregator Plaid for $5.3 The speculation was initially raised by Raymond James analysts in a report released Jan.

Industry 221

Industry Data Management Report 221

Bank Innovation

JULY 22, 2019

On Monday, the company rolled out a series of digital tools to help customers manage their portfolios while driving, but the Omaha-based […]. With average commutes in the U.S. lasting around 27 minutes and with millions commuting for at least an hour per day, TD Ameritrade wants to seize the opportunity to reach a captive market.

Omaha 186

Omaha Tools Management Marketing 186

Bank Innovation

OCTOBER 2, 2019

In September, Bank of China launched an innovation lab through a contract with IBM to fend off competition from these platforms, which function as hubs for e-commerce, banking and social media. According to Likhit Wagle, general manager […].

social media 236

social media Innovation Management Payments 236

Bank Innovation

JULY 22, 2019

On Monday, the company rolled out a series of digital tools to help customers manage their portfolios while driving, but the Omaha-based […]. With average commutes in the U.S. lasting around 27 minutes and with millions commuting for at least an hour per day, TD Ameritrade wants to seize the opportunity to reach a captive market.

Omaha 170

Omaha Tools Management Marketing 170

Bank Innovation

OCTOBER 31, 2019

Digital financial services from lending to asset management are expected to generate at least $38 billion of annual revenue across Southeast Asia by 2025, more than tripling from $11 billion in 2019, according to a new study by Bain & Co., Google and Temasek Holdings Pte.

Study 186

Study Lending Google Online 186

South State Correspondent

MAY 9, 2022

On a macro-level, it’s about managing your channels and your customer segments. Further, what might work for retail may not work for small businesses or commercial, so you risk creating a structure that inhibits your bank from ever achieving a single platform that spans all channels and customer segments.

Technology 195

Technology Customer Experience Data Training 195

BankInovation

JULY 24, 2020

While the retail industry quickly implemented practical online solutions such as click and collect to meet changing customer needs, banking and financial services fell behind,” Sitel Group said in a financial services industry snapshot of […].

US 69

US Groups Meeting Retail 69

BankInovation

JUNE 30, 2020

The former investment banker and fund manager has set up 1fs:Wealth, a London-based technology firm that aims to help family offices and rich individuals manage their assets. Bobby Console-Verma isn’t letting the pandemic slow down his business plans. He plans […].

Management 64

Management Technology Customer Experience Innovation Strategies 64

BankInovation

JULY 10, 2020

“Not only we, at Wells Fargo, but Early Warning and its network banks have seen a significant increase in businesses using disbursements with Zelle,” said Michelle Ziolkowski, head of global payables in treasury management at Wells Fargo. Big banks, meanwhile, are adopting fusion centers to […].

Payments 92

Payments Management Customer Experience Innovation Strategies 92

BankInovation

MAY 28, 2020

For Advia Credit Union, digital chatbot technology from LogMeIn was a “saving grace” according to Joli Hensley, manager of digital channels.

Management 72

Management Online Technology Customer Experience 72

BankInovation

MAY 6, 2020

Financial inclusion begins at the enabling layer, which is where Galileo focuses,” said Tory Jackson, Galileo’s in-country manager for Mexico. Galileo, the financial services API and payments platform behind big-name fintechs like Chime and Robinhood, announced its expansion into Mexico last week through a certification with Mastercard.

Fintech 80

Fintech Management Payments Innovation Strategies 80

Bank Innovation

APRIL 10, 2020

One week after the Small Business Administration launched its Paycheck Protection Program, banks and fintechs alike are still navigating best practices to get funding into the hands of small business clients. As COVID-19 continues to rattle the economy, startups are launching new products and features to engage customers.

Fintech 369

Fintech Customer Experience Innovation Strategies Video 369

Bank Innovation

MARCH 20, 2020

The novel coronavirus may be closing bank branches nationwide, but some digital-only financial institutions are trying not to exploit consumer fears. Being a branchless bank is part of who we are, but we don’t want to resort to scare tactics,” said Nicole Lorch, chief operating officer at First Internet Bank. The Fishers, Ind.-based

Operations 367

Operations Customer Experience Innovation Strategies Strategy 367

Bank Innovation

JANUARY 29, 2020

With nearly 200 startups, five major banks, 19 venture capital firms and representation from large tech companies like Google, Facebook, PayPal, Toronto is quickly becoming a center for fintech entrepreneurship.

Meeting 364

Meeting Fintech Google Study 364

Bank Innovation

FEBRUARY 5, 2020

While the hype around chatbots and digital assistants may have reached a crescendo years ago, banks and the technology companies serving them are now investing in the “brains” behind digital conversational assistants, which can be applied across many use cases, including chat and voice.

New York 345

New York Technology Company Innovation Strategies 345

Bank Innovation

MARCH 19, 2020

Today, if you are not a frontline employee, you are working from home,” said Jason Shields, vice president and loan operations manager at Gulf Coast Bank, which is based in New Orleans. With the novel coronavirus forcing employees to work from home, banking technology and security infrastructures are being put to the test.?

Security 51

Security Operations Management Technology 51

Bank Innovation

DECEMBER 24, 2019

Financial technology startups will enter the next decade with a little more street cred than the last time around. Nearly 60 upstarts focusing on financial services — from Stripe Inc. to Chime Inc. to Plaid Inc. — have garnered valuations of more than $1 billion in recent years, according to CB Insights.

Financial Technology 332

Financial Technology Technology Innovation Strategies Apple 332

Bank Innovation

MARCH 13, 2020

As the novel coronavirus continues to spread, rattling the economy, banks are reevaluating their business propositions to clients.? WaFd, formerly Washington Federal Bank, is offering interest-free lines of credit of up to $200,000 to small businesses as a result of the pandemic.

Seattle 307

Seattle Washington Omaha Customer Experience 307

Bank Innovation

FEBRUARY 26, 2020

The parameters around how consumer financial information should be shared with third-party apps and platforms was the subject of debate at an industry forum organized by the Consumer Financial Protection Bureau in Washington, D.C., on Wednesday.

Data 300

Data Washington Industry Customer Experience 300

Bank Innovation

MARCH 19, 2020

What is the role of innovation in response to these rapidly unfolding events? For insights into these questions, Bank Innovation and INV Fintech, its sister banking innovation services platform, will present a special Zoom meeting on […]. How will banks and startups work together?

Meeting 293

Meeting Fintech Innovation Customer Experience 293

Bank Innovation

DECEMBER 10, 2019

Centana Growth Partners, a New York and Palo Alto, Calif.-based based growth equity firm, closed its second fintech valued at $375 million this week. The firm, which closed a $250 million fund in 2015, primarily invests in business-to-business technology companies.

Fintech 293

Fintech New York Technology Company 293

Bank Innovation

APRIL 16, 2020

EST, Bank Innovation will host a Zoom meeting for subscribers titled “Regulators’ and Financial Institutions’ Pandemic Responses: What Do We Know, What Can We Know, and When Can We Know It?” On Tuesday at 12 p.m.

Meeting 273

Meeting Regulation Innovation Fintech 273

Bank Innovation

MARCH 11, 2020

Simple, one of the first mobile-only banks in the U.S, is in the midst of rethinking its customer experience to keep pace with new expectations. To do this, it’s querying its customer base to understand pain points, an effort led by former Tesla executive Moin Moinuddin, who joined the company as vice president of engineering […].

Customer Experience 273

Customer Experience Mobile Company Innovation Strategies 273

Bank Innovation

APRIL 27, 2020

Rising Bank, the digital offshoot of St. Louis-based Midwest BankCentre, gained $130 million in deposits in 2019. With the success of the stand-alone digital bank, which launched in January 2019, Midwest BankCentre is now incorporating new technologies into its traditional online banking.

St. Louis 259

St. Louis Digital Banking US Online 259

Bank Innovation

APRIL 16, 2020

As Moven begins shutting down its consumer-facing businesses, the digital banking platform is funneling its customers to Varo Money.? Moven has been a pioneer in the digital banking space and a longtime inspiration.

Digital Banking 259

Digital Banking Technology Customer Experience Innovation Strategies 259

Bank Innovation

FEBRUARY 25, 2020

Intuit, the business and financial software company behind TurboTax, QuickBooks and Mint, plans to buy personal finance platform Credit Karma for $7.1 billion, the companies announced this week.

Software 259

Software Data Company Customer Experience 259

Bank Innovation

MARCH 31, 2020

Dear Reader, For 25 years, Royal Media, Bank Innovation’s publisher, has dedicated itself to serving its business communities with professionalism and integrity. Today, the coronavirus pandemic has created significantly more complexity and uncertainty in our daily lives.

Community 243

Community Innovation Customer Experience Resources 243

Bank Innovation

MARCH 11, 2020

At Royal Media, Bank Innovation‘s publisher, we take great pride in the value of our exceptional industry conferences and the effort we put into their production. We rightly view our more than a dozen annual conferences as crucial opportunities for business development in our industries.

Conference 243

Conference Innovation Industry Customer Experience 243

Bank Innovation

FEBRUARY 23, 2020

The impact of Visa’s Plaid acquisition for $5.3 billion continues to fuel speculation about the future of data aggregator Yodlee, which Envestnet acquired in 2015 for $590 million. At issue is whether Envestnet is exploring options for Yodlee, including a possible sale.

Data 243

Data Report Innovation Strategies Strategy 243

Bank Innovation

JANUARY 6, 2020

Jack Henry, the banking technology provider that specializes in community and regional banks, is expecting banks to increase their human-digital approaches in 2020.

Community 243

Community Regional Technology Company 243

Bank Innovation

MARCH 4, 2020

Payitoff, a white-label platform that provides automated guidance on student loan repayment, won the 2020 Bank Innovation Ignite DEMOvation contest.

Innovation 243

Innovation Company Customer Experience Innovation Strategies 243

Bank Innovation

JANUARY 9, 2020

In a revealing Meetup fireside chat yesterday evening, Alex Sion and Rachel Moore shared details on the inner workings of Citi’s internal innovation operation, known as D10X. Look no further than Citigroup to catch a glimpse of the future of bank product development.

Innovation 221

Innovation Operations Innovation Strategies Capital 221