Bank Innovation

FEBRUARY 18, 2020

HSBC, a global bank with $2.7 trillion in assets, is blazing a new path for its U.S. business as it cuts $4.5 billion in costs and reallocates capital away from underperforming units. The top-10 global bank reported Tuesday that in 2019, net profit fell 53% to $6 billion, while pre-tax profits fell 33% to $13.3 […].

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BankInovation

JANUARY 18, 2022

In this episode of "The Buzz" podcast, hear how executives in retail digital banking are least confident in their organizations' ability to create a well-defined innovation strategy and measure the results. Over the next five years, banks expect most innovation to happen in product delivery.

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Digital Banking Innovation Innovation Strategies Study 98

PYMNTS

NOVEMBER 23, 2020

Retailers, too, had to respond and revise their checkout experiences when fears over the new coronavirus lingering on surfaces led to consumers becoming reluctant to exchange cash with store clerks or insert payment cards into point-of-sale (POS) terminals. To learn more about these developing trends and strategies, download the playbook. .

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Bank Innovation

DECEMBER 16, 2019

Virgin Money is making a play for the mass affluent. The brand released a new current account for U.K. customers last week, the first product launched by the bank since it was acquired by CYBG in 2018. With its mixture of personal finance management tools, savings features and remodeled branches, Virgin Money is aiming for […].

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Bank Innovation

NOVEMBER 7, 2019

As financial services companies consider the next wave of interaction technologies, TD Ameritrade is making the case for voice as a channel. Over the past year, the company has invested in voice-based tools to allow customers to learn more about their portfolios. In July, the company rolled out a series of voice-based digital tools to […].

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PYMNTS

JANUARY 14, 2021

27 in the retail goods space among the organization’s owner credit unions were up 26.2 percent market rate that the National Retail Federation (NRF) had predicted, according to the release. “More consumers shopped earlier and from home, further accelerating the adoption of contactless and digital payment methods.”. percent to 5.2

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Bank Innovation

FEBRUARY 11, 2020

has created a group to focus on strategy, digital platforms and innovation, The Wall Street Journal reported today. According to Wells, the Strategy, Digital Platform and Innovation group will report directly to the bank’s CEO, and will be responsible for all corporate strategy and […].

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Groups Innovation Strategy Report 273

The Paypers

MARCH 25, 2022

Japan-based Mizuho and Google Cloud have announced a strategic collaboration to accelerate the bank’s digital transformation and retail innovation strategy.

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BankInovation

DECEMBER 2, 2022

National Bank of Canada (NBC) is set to continue its digital innovation strategy through hiring technology-focused talent. “We

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The Financial Brand

JANUARY 3, 2021

A look at the digital banking trends of the last year provides a perspective for future strategies and organizational changes. The post Retail Banking Year in Review 2020: A Reflection in 20 Charts appeared first on The Financial Brand.

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Bank Innovation

DECEMBER 9, 2019

The business of banking is reaching a critical inflection point as ‘challengers’ take market share and incumbents implement strategies to accelerate their digital transformation efforts to enhance customer journeys.

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Bank Innovation

APRIL 20, 2020

Melissa Stevens, chief digital officer of the 160-year-old Fifth Third Bank, is using data to advance the bank’s innovation and customer service strategy, one that hinges on being a relationship-based bank.

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Bank Innovation

NOVEMBER 22, 2019

In this episode, Suman Bhattacharyya, deputy editor, and Angely Mercado, associate editor, discuss the following news developments: The expansion of The Clearing House’s RTP Network; How Facebook Pay can advance its e-commerce strategy; and How Green […].

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Bank Innovation

APRIL 8, 2020

With the launch of the Small Business Administration’s program Friday, bankers are engineering the best ways to handle the customer service inquiries flooding banks’ digital channels. “We dove headfirst into this,” said Becky Buhr, vice president of finance and retail […].

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Retail Customer Experience Innovation Strategies America 370

Bank Innovation

FEBRUARY 12, 2020

In-store branches are satellite bank branches located inside large retail spaces, such as supermarkets or chains like Walmart and Safeway. As of January, there were 3,989 in-store branches of FDIC-insured institutions housed within retail stores, a decrease of 2.3% since June 30, 2019, and 6.5%

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PYMNTS

AUGUST 29, 2017

The move is the latest in Target’s quest to boost its innovation strategy.

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Maine Innovation Strategies Strategy Digital Strategies 100

Bank Innovation

NOVEMBER 25, 2019

Roady, who has been on MoneyLion’s board of directors since 2016, was previously a founding partner at GAIN Capital and president of its global retail brokerage business. She told Bank Innovation that her […].

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Bank Innovation

MARCH 4, 2020

Embedded finance, or the concept of payments and banking being appended to other consumer use cases, is quickly evolving beyond retail and e-commerce, industry executives said at the Bank Innovation Ignite forum in Seattle this week.

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Seattle Innovation Examples Retail 273

PYMNTS

OCTOBER 13, 2016

Goulder has a long established track record of pushing for innovative strategies to operating tactics and leading organizational change, according to a company statement. More changes are coming at the top of Jo-Ann Fabric — mostly with an eye for bolstering inventory and supply chain management.

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The Financial Brand

JANUARY 20, 2022

The post 9 Misunderstood Fintech Trends Impacting Retail Banking appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Some, like Banking-as-a-Service are widely known. Others, like embedded finance and DeFi are emerging. Not all trends will have equal impact.

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Bank Innovation

APRIL 29, 2020

Great Southern Bank is using lending technology from the cloud banking vendor nCino to increase efficiency for commercial and retail loan officers. “We

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Bank Innovation

MARCH 27, 2020

According to Brian Read, Umpqua’s head of retail and small business banking, enrollment on the platform has spiked 30%, while interactions […].

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Portland Tools Retail Customer Experience 259

Bank Innovation

FEBRUARY 27, 2020

retail ecosystem are showing results. Afterpay’s efforts to embed itself in the U.S. The point-of-sale lender announced this week it has more U.S. customers than customers in New Zealand and in Australia, where it is headquartered. This is the first time since the company’s 2014 launch that its U.S.

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Marketing US Retail Customer Experience 293

Bank Innovation

SEPTEMBER 17, 2019

The strategy won’t result in any immediate changes in customer experience. On the heels of the fifth anniversary of Citizens Bank‘s IPO next week, the bank has launched a product and brand approach based on customer journeys called Made Ready.

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Customer Experience Data Branding Strategy 199

Bobsguide

JUNE 3, 2022

WWS solves major industry challenges such as improving self-service security or enhancing the retail banking customer experience of digital self-service banking. It is also necessary to support alternative cost-reduction strategies like the lean bank branch or ATM pooling.

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The Financial Brand

JANUARY 2, 2022

The post Retail Banking Reflections and Keys to Success for 2022 appeared first on The Financial Brand - Banking Trends, Analysis & Insights. The best way to prepare for the future is to reflect on the progress and shortfalls of the past.

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PYMNTS

APRIL 6, 2017

Unfortunately, there’s no magical crystal ball that can provide a glimpse into the future of retail. Considering all of the new technologies, changing consumer behaviors and innovation taking place across the retail sector, we have no way of knowing exactly what’s coming next. Seeing Retail Differently.

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PYMNTS

SEPTEMBER 17, 2019

There is a mountain of friction in commercial payments today that seems to have held the industry back from the kind of rocket-pace innovation propelling retail and consumer payments into the future. Opaque payments moving sluggishly across borders and between banks. That’s a pretty significant change.

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Bank Innovation

JULY 24, 2019

based regional bank with $28 billion in assets, is growing its human-digital strategy through its Go-To app. Umpqua Bank, the Portland, Ore.-based Through the mobile digital platform, the bank is putting customers directly in touch with a personal banker who customers can text.

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Portland Digital Strategies Regional Strategy 170

Bank Innovation

JULY 24, 2019

based regional bank with $28 billion in assets, is growing its human-digital strategy through its Go-To app. Umpqua Bank, the Portland, Ore.-based Through the mobile digital platform, the bank is putting customers directly in touch with a personal banker who customers can text.

Portland 170

Portland Digital Strategies Regional Strategy 170

Bank Innovation

MARCH 4, 2020

SEATTLE — Embedded finance, or the concept of payments and banking being appended to other consumer use cases, is quickly evolving beyond retail and e-commerce, industry executives said at the Bank Innovation Ignite forum in Seattle this week.

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The Financial Brand

JANUARY 13, 2021

The post Why Bitcoin and Retail Banking Make a Good Combination appeared first on The Financial Brand. If you question that premise, read why bitcoin rewards checking is one bank's calculated move to get ahead of the long-term crypto trend.

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Bank Innovation

FEBRUARY 27, 2020

retail ecosystem are showing results. Afterpay’s efforts to embed itself in the U.S. The point-of-sale lender announced this week it has more U.S. customers than customers in New Zealand and in Australia, where it is headquartered. This is the first time since the company’s 2014 launch that its U.S.

Marketing 195

Marketing US Retail Customer Experience 195

The Financial Brand

AUGUST 18, 2020

Success will hinge on digital innovation to meet new competition, personalized service, redefining risk and managing a remote workforce. The post Five ‘New Normal’ Imperatives for Retail Banking After COVID-19 appeared first on The Financial Brand.

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PYMNTS

MAY 28, 2018

According to Chain Store Age , the criteria for the award include successful development and executions of product, store, online and service innovation strategies; delivery of an outstanding in-store experience; excellent customer service; and strong financial performance. Founded in 1909 by American businessman H.

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Bank Innovation

OCTOBER 10, 2019

The German financial services provider is advancing these plans through new product offerings, including cashierless checkout technology for retailers, a payments app for U.S. brands and retailers, and efforts to support China UnionPay‘s expansion to new markets. Wirecard is taking aim at Asia and the Americas.

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The Financial Brand

JANUARY 11, 2021

The post Is Challenger Bank Chime the Future of Retail Banking? The Chime juggernaut received a rocket boost from COVID's impact on consumers. What bankers must know about this tech-powered 'alt bank.'. appeared first on The Financial Brand.

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