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A Bank Automation Summit Preview: Key 2023 Banking Automation Trends

Perficient

RPA is a form of automation that uses software robots to automate repetitive, mundane tasks, freeing up employees to focus more on strategic, knowledge-based, value-adding tasks. Banks must embrace a culture of innovation and change if they are to successfully adopt new technologies such as RPA, AI, blockchain, and others.

Trends 474
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How Perficient and Microsoft Can Help You Return to Work

Perficient

Automate common user interactions and answer questions from existing knowledge bases using natural language processing. Ingest and curate knowledge bases. Return to Work With Safety and Innovation. Innovation channel. Application assessments and workload review (as requested). What It Is. Device management.

Strategy 429
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What Does and Gen AI Strategy Look Like for a Community Bank?

South State Correspondent

By far, the most popular use case is enabling employees to access a banks knowledge base more efficiently, such as its policies, procedures and supporting product documents. That is, they adopt the existing business strategy of the bank and focus Gen AI on use cases that help achieve the banks goals.

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World Bank, IMF Debut Private Blockchain And ‘Quasi-Cryptocurrency’

PYMNTS

This is forcing central banks, regulators and financial institutions to recognize a growing knowledge gap between the legislators, policymakers, economists and the technology. This project begins to bridge that gap and form a strong knowledge base of the technology among IMF and World Bank staff,” said a statement from the IMF.

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How TD Bank Uses Voiceprints To Personalize — And Secure — Call Center Interactions

PYMNTS

Whether bank or business, call centers need to make sure they’re providing an innovative, robust experience for the customer online, over the phone, through mobile apps and on social media. To learn more about how TD Bank is innovating its call center experience, visit the Tracker’s Feature Story.

Security 152
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ID Verification Benefits Both Consumers And eCommerce Sites

PYMNTS

A biometric-based authentication solution can provide a secure alternative to using passwords or knowledge-based authentication questions to keep customers’ accounts and their data secure,” Philipp Pointner, chief product officer at Jumio, told PYMNTS. “If

Security 189
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Outfoxing The Cyberfraudsters In Real-Time With Live IDs

PYMNTS

PYMNTS: How would you define your company’s approach to innovation? SS: Our approach to innovation is two-pronged. The third tier of technical innovation involves people — not just APIs. The second and overlooked area of innovation is in the area of user experience. PYMNTS: Where do you look for innovative ideas, and why?