Bank Innovation

FEBRUARY 12, 2018

adults have at least one full-service banking app on their phones now, according to a study conducted by BankRate. Mobile banking has officially gone mainstream: 55% of U.S. Additionally, those consumers with bank apps are active users, with 70% stating that they use their app at least once a week, the survey of 1,156 adults […].

Millennials 297

Millennials Study Survey Mobile 297

Bank Innovation

APRIL 6, 2018

Millennial women have the funds available to start investing, but are held back by a fear of beginning the process, as well as the typical reason most millennials aren’t investing: debt, a study released yesterday by loan provider SoFi found.

Millennials 186

Millennials Study Lending 186

PYMNTS

JANUARY 19, 2021

Researchers found that FIs offering “innovative options such as interactive and contextually relevant video content stand to improve engagement and customer experience, especially among younger generations like bridge millennials and millennials.”. Digital Deliverance For Financial Content.

Study 196

Study social media Millennials Retail 196

Bank Innovation

OCTOBER 28, 2016

Turns out even millennials don’t care that much about mobile payments. According to a report presented by the tech consultancy Accenture at Money20/20, the number of those of us in North America who use our mobile phones to pay at the point of sale hasn’t changed in the slightest since last year, Read More.

Millennials 150

Millennials Mobile Study Payments 150

Bank Innovation

JUNE 27, 2016

The millennial and mobile wallet study gathers perceptions, behaviors, and attitudes of this cohort, which represents 75.3 The results from this study seeks to answer three strategic Read More. Bank customer acquisition and retention strategies are at the core of the latest report by Project Catalyst.

Millennials 170

Millennials Mobile Study Strategy 170

Bank Innovation

MARCH 30, 2016

” For Millennials, the cry might as well be, “I want my mobile banking.” ” About 67% of Millennials now use mobile banking, according to a study released today by the Federal Reserve. For Gen Y, the rallying cry was, “I want my MTV.”

Millennials 150

Millennials Mobile Study Online 150

PYMNTS

JANUARY 13, 2020

Millennials have long been sought-after travel and hospitality customers, partly because they are perfectly placed to seek such experiences. This unique status creates both opportunities and challenges for firms in the space, as millennials search for the experiences they crave. Furthermore, millennials are set to spend $1.4

Millennials 154

Millennials Branding Mobile Data 154

PYMNTS

DECEMBER 15, 2020

Debatably the most impactful payments innovation of recent years — and that’s saying something — BNPL is having a massive impact on retail, as evidenced by the proliferation of brands and the steady flow of venture capital to players that are defining the space. Bridge Millennials Crossing Over To BNPL. percent of bridge millennials.”

Millennials 256

Millennials Report United States Study 256

PYMNTS

MAY 26, 2020

The data on millennials’ lifetime earnings potential were already fairly grim long before the word “coronavirus” became part of everyone’s daily conversations – and before the U.S. A 2016 paper led by Stanford University Economist Raj Chetty found that millennials were in deeper economic trouble than a quick look at the U.S.

Millennials 153

Millennials Study Groups Survey 153

PYMNTS

AUGUST 23, 2019

In the August edition of the Payments And The Platform Economy Playbook , PYMNTS examines how marketplaces are using technologies such as artificial intelligence (AI) and mobile payments to innovate the customer experience. An AI-Powered Visual Shopping Experience For Millennials, Gen Z. Around the Payments And The Platform E conomy.

Millennials 165

Millennials Trends Meeting social media 165

Accenture

APRIL 26, 2017

Given that this trend is coinciding in with an ongoing shift by younger consumers towards more innovative channels—the likes of wearables, social media and instant messaging—it’s possible that the continued strong usage of branches is a transitory effect. But our study gives no indication of that. Stay tuned. [1-5]

Millennials 277

Millennials social media Innovation Study 277

PYMNTS

OCTOBER 22, 2018

People of all stripes — from millennials to baby boomers, from Generation X to the Greatest Generation — are increasingly swapping the friction of shopping in a store for the convenience of using one of the many connected devices they now own to shop and buy from instead. In collaboration with Visa , we studied 2,800 U.S.

Millennials 212

Millennials Study Payments Data 212

PYMNTS

SEPTEMBER 16, 2019

And so a sheepherding innovation – and new vocabulary word – was born. In the payments ecosystem, we need look no further than the bridge millennial for how the connected purchasing experience will evolve over the next decade. How We Will Pay 2019 is an annual national study of more than 5,000 U.S. This group of 60 million U.S.

Millennials 222

Millennials Study Course Trends 222

PYMNTS

SEPTEMBER 8, 2020

Gauthier said studies show that consumers have what’s called a “decision-making budget” — how much energy they can put toward making decisions — but COVID-19 is pushing that to the limit. “We And we see it as one of our responsibilities to bring those innovations to our merchants.”.

Innovation 223

Innovation Retail Millennials Tools 223

Perficient

FEBRUARY 18, 2021

That said, many lessons can be learned by looking across various industries for best practices around understanding the customer journey, engaging brand experiences, and Millennial and Gen Z customer acquisition and servicing. The Approach. The approach we took, and you’ll see in the presentation, are real-world examples of digital trends.

Digital Strategies 383

Digital Strategies Strategy Industry Case Study 383

PYMNTS

JULY 18, 2019

Depending on where you look, the chasm yawns wide when it comes to innovating with new technologies or features. In a PYMNTS interview with Karen Webster, Joe DeRosa, EVP of Global Sales at i2c , discussed the findings of the July 2019 Innovation Readiness Playbook , subtitled “Leveling the Playing Field for Different-Sized FIs.”

Innovation 155

Innovation Study Technology Millennials 155

PYMNTS

JANUARY 22, 2020

Research from Harvard’s Joint Center for Housing Studies shows that at the end of this decade, households headed by 80-year-olds and older will make up more than one-in-10 U.S. By 2030, the Census estimates there will be 78 million Americans over the age of 65 – that means one in every five residents of the U.S. households.

Innovation 219

Innovation Technology Groups Study 219

PYMNTS

JANUARY 12, 2021

This puts lenders in a sort of innovation quandary when it comes to keeping their customers satisfied. Instant Payments and the Millennial Push. A recent PYMNTS study found that 16 percent of millennials have received at least one disbursement via instant payment methods within the past year, for example.

Millennials 239

Millennials Payments Lending Study 239

PYMNTS

DECEMBER 1, 2016

More than one out of four millennials carry less than $5 cash with them. And according to another study, nearly 20 percent of millennials have not used cash in two months. With a fifth of millennials already rarely using cash, it is clear that this is happening relatively rapidly,” said Kalle Marsal, CMO of Mitek.

Millennials 100

Millennials Trends Study Groups 100

PYMNTS

SEPTEMBER 27, 2020

customers in a recent study saying they’d used BNPL to buy things, and 56 percent chose such plans to defer costs without gaining interest if they were using a credit card. Meanwhile, millennials and Gen-Z spent 44 percent and 72 percent more on orders if BNPL was available as an option, the Tracker says.

Leadership 302

Leadership Millennials Retail Study 302

PYMNTS

OCTOBER 16, 2019

There were 760 million fraud events for IoT devices using a single protocol this year, according to one recent study. Even as fraud concerns rise, many IoT devices are still transmitting consumer data without the explicit permission or knowledge of those consumers, a separate study found.

Millennials 191

Millennials Fraud social media Study 191

PYMNTS

JANUARY 1, 2021

PYMNTS has tracked those changes every step of the way via exclusive research , Tracker reports and studies, starting on March 6, a full 10 days before the country – or large swaths of it – were locked down. For the purposes of this exercise, we’re going to describe the “typical” grocery shopper – a bridge millennial, a 36-year-old mom of 1.93

Study 362

Study Survey Exercises Cards 362

PYMNTS

DECEMBER 11, 2019

The nearly universal need for medication and other remedies is driving retail innovation via the pharmacy sector — and that includes the area of customer experience. A study from The American Journal of Medicine indicates that market pressures in the industry are pulling doctors away from primary care and into sub-specialties.

Retail 132

Retail Innovation Houston Customer Experience 132

Bank Innovation

JUNE 21, 2016

Make no mistake, Bank of America is committed to mobile, and reveals more about its work on the platform than most banks. One example is the inclusion of BofA’s mobile check deposit figures in its quarterly earnings call. Few, if any of other banks, lay it out so starkly. That’s why Read More.

America 210

America Mobile Study Examples 210

PYMNTS

JULY 13, 2018

It has made the millennial generation of women — either entering or settling into their prime spending years — something of a unique class of citizens when it comes to financial services. Millennial women are evolving into very [a] different relationship with money,” said Reilly. I think we are at a tipping point.

Millennials 111

Millennials Tools Connecticut Study 111

PYMNTS

MARCH 4, 2017

Millennials as a generation are probably the most speculated and talked-about generation in human history. More seriously, millennials are increasingly viewed as a generation a bit in peril. Millennials Bowl. As it turns out, millennials love sriracha, yoga pants, Netflix, chilling, Snapchat and bowling. There are 75.4

Millennials 100

Millennials Mobile social media US 100

Perficient

APRIL 14, 2022

population is considered millennial or younger as of July 2019), the demand for personalization in the commerce experience grows. A broad study indicates that 60% of global customers are willing to share data in return for perceived value from their insurance carrier. Leveraging Data Responsibly . population (just over half the U.S.

Strategy 332

Strategy Tools Industry Data 332

PYMNTS

NOVEMBER 21, 2018

millennials say they want to engage with a chatbot when communicating with a brand, less than 30 percent of small business leaders across the retail, construction, manufacturing and services sectors are incorporating chatbots. The Internet of Things is another area of technological innovation in which small firms are skeptical of its value.

Study 129

Study Survey Leadership Technology 129

PYMNTS

JANUARY 14, 2021

Our findings also indicate FIs that offer innovative options such as interactive and contextually relevant video content stand to improve engagement and customer experiences, especially among younger generations like bridge millennials and millennials. One-third are very interested in using it for learning purposes, as well.

Video 224

Video social media Millennials Data 224

PYMNTS

OCTOBER 2, 2019

Travel companies are also placing more emphasis on experiences and adventure, which is intended to appeal to millennials who prefer experiences over things. The latest Luxury Travel Study looks at these two segments: luxury and adventure travelers and examines the financial challenges that prevent many consumers from pursuing such trips.

Millennials 126

Millennials Study Innovation United States 126

Bank Innovation

MARCH 2, 2017

Who said millennials are not brand-loyal? A new study by J.D. From the study: Since the financial crisis, customer satisfaction with financial institutions has reached record highs. Power, released yesterday, found that banks are currently enjoying strong advocacy and loyalty from their customer base.

Millennials 150

Millennials Study Branding 150

Insights on Business

FEBRUARY 13, 2019

At IBM Think 2019, Henrique Albuquerque from Bradesco Research and Innovation offered insight into how Bradesco is transforming by focusing their entire business structure around the customer journey. If it doesn’t, negative news travels fast through millennial networks. Next was born to complement Bradesco’s strategy.

Albuquerque 152

Albuquerque Digital Banking Millennials social media 152

PYMNTS

DECEMBER 21, 2020

You can see it in how investors are putting money to work in both consumer-facing and B2B startups, and how startups and incumbents are forging new partnerships to move innovation faster to market. Source: PYMNTS.com longitudinal study of over 40,000 consumers (data from the most recent panel on Nov. consumers — 47.2 23-25, 2020.

Apple 227

Apple Study Innovation Survey 227

Bank Innovation

MARCH 1, 2017

The study, which polled around 3,000 consumers, found that millennials lead in frequency of mobile banking use by a significant margin: over […]. Here’s a riddle: Does more mobile banking make consumers like their financial institution? The answer, alas, appears to be no.

Mobile 150

Mobile Millennials Study Survey 150

PYMNTS

DECEMBER 13, 2019

What this demographic wants out of peer-to-peer (P2P) marketplaces is changing, however, as more millennials become fully active members of the working world. Millennials are still spending money on trips and vacations, but how and where they do so is shifting. Millennials And Their Changing Travel And Payment Opinions.

Millennials 141

Millennials Payments Groups Mobile 141

PYMNTS

MARCH 9, 2020

PYMNTS fielded a study to a national panel of 1,062 U.S. Nearly every respondent in our study — 99 percent of them, in fact — defined a bank the same way the dictionary does: as a place to store their money, access their money and borrow money if needed. percent of bridge millennials’ primary FIs are national banks, but 8.1

How To 232

How To Millennials ATM Fintech 232

PYMNTS

OCTOBER 22, 2020

We are excited to share these tools and capabilities with the speech tech community and beyond and believe VoiceHub will serve as a catalyst for rapidly accelerated innovation of new voice-enabled experiences.”. Millennials, the survey found, are around twice as likely to use this technology as other generational demographics.

Training 174

Training Millennials Resources Study 174