PYMNTS

SEPTEMBER 17, 2020

“Our eCommerce capabilities have been a top priority and an area of growth for us since well before COVID, and the pandemic has only accelerated that focus and growth,” Petco Chief Digital and Innovation Officer Darren MacDonald tells PYMNTS. The exact scale of that shift is hard to quantify and MacDonald did not give specific numbers.

Online 238

Online Retail US Industry 238

Alex Jimenez

APRIL 7, 2024

Some reported that they were de-prioritizing digital transformation in favor of cost-cutting. One executive told me that while he still supported innovation, it would have to wait. Pausing Innovation This was on my mind when reading this article about Nike’s innovation woes. And so, the gap widens.

Innovation 87

Innovation Management Strategy America 87

Bank Innovation

DECEMBER 15, 2017

If it feels like innovation has been one of the hot themes of 2017 in the financial world, it’s because its true. A new report shows that despite many companies struggling to maintain a culture of innovation, financial services companies are among the top three industries getting it right.

Innovation 297

Innovation Industry New York City Report 297

Perficient

AUGUST 4, 2023

In today’s rapidly advancing technology landscape, businesses face a profound revolution in operations, customer interactions, and innovative endeavors. The report offers an in-depth overview of 38 digital transformation service providers, offering valuable insights into the market landscape.

Digital Strategies 419

Digital Strategies Strategy Report Customer Experience 419

PYMNTS

SEPTEMBER 28, 2020

Saudi Arabia and the United Arab Emirates are attempting to square away increasing consumer use of online channels with their privacy and banking standards. Why Pandemic-Driven Online Payment Spikes Are Pushing Middle Eastern Regulators To Confront Privacy Questions.

Online 151

Online Report Payments Regulation 151

PYMNTS

SEPTEMBER 14, 2020

But the one thing that might work is taking a page from the innovation playbook that Netflix seems to have written and followed over the last 22 years. In 2017, Netflix was reported to have had as many U.S. Sales plummeted, and many restaurants reported losing 80 percent to 90 percent of their sales overnight.

Innovation 245

Innovation Video Course Meeting 245

Bank Innovation

DECEMBER 7, 2016

China has outstripped fintech hubs like London, New York, and Silicon Valley, and is now the global leader in financial innovation, according to a new report released by financial service firm EY and DBS Insights. According to the Rise of Fintech In China report, China has experienced an explosive growth period Read More.

Innovation 150

Innovation Fintech Report New York 150

PYMNTS

OCTOBER 7, 2020

Smaller companies were the focus of innovation in the commercial card space this week thanks to new cards designed for small and medium-sized businesses (SMBs). This week’s commercial card innovation tracker includes the launch of business cards by American Express and Amazon in addition to one by Wyndham Hotel & Resorts and Barclays.

Cards 248

Cards Innovation United States Branding 248

Bank Innovation

FEBRUARY 19, 2018

Online alternative lenders are gaining momentum with U.S. small businesses, specifically and unsurprisingly with those run by millennials, according to a new report by Mercator Advisory Group. According to Mercator’s report, Business Banking Services: Keeping Up with Millennial Owners, 27% of total U.S.

Millennials 303

Millennials Online Lending Groups 303

PYMNTS

DECEMBER 31, 2020

This study assessed how restaurants’ customer engagement strategies have evolved since the pandemic's onset, and helped identify the key digital innovations that can help restaurants deliver improved user experiences and boost their average unit volumes (AUVs). percent of consumers bought groceries online in 2020, compared to the 18.6

Data 277

Data Innovation Payments Millennials 277

PYMNTS

DECEMBER 11, 2020

The pandemic is proving to be a tough loyalty test for retailers, as they are competing for customers’ attention in an environment where competition is still present in both online and in stores. One recent study found that 51.7 They are beginning to value placing more emphasis on being able to pay however they like, for example.

Online 241

Online Payments Retail United States 241

PYMNTS

SEPTEMBER 12, 2019

Video games are helping to drive retail innovation and growth, and that includes the hot area of subscription commerce. This is only part of the innovation trend stemming from video games. Consumers are buying Tilly’s products online, as digital growth was up 22 percent in 2018.

Video 248

Video Retail Innovation Trends 248

PYMNTS

MAY 15, 2018

In a landscape that’s fast evolving to match the needs of tech-savvy customers, credit unions are innovating to compete with larger commercial banks and FinTech firms to attract and retain customers. It’s not just online experiences that are getting upgrades. Embracing Tech Change to Win Over Millennials. You can’t be afraid of it.

Millennials 110

Millennials Innovation Report Mobile 110

PYMNTS

OCTOBER 8, 2020

The deals sometimes concerned big players, including “some of the largest and most innovative companies in the world (e.g. Comparing it favorably to the first half of 2019, Feedzai says it closed deals in the U.S., EMEA, Asia and the Pacific and Latin America. And meanwhile, 35.7

Report 247

Report Fraud Risk Management America 247

PYMNTS

OCTOBER 10, 2018

That means being able to use features, like online and mobile app ordering and self-service kiosks, that make ordering faster and more convenient. In fact, 62 percent of customers said innovations would make them more inclined to visit QSRs in the future, according to the latest PYMNTS Restaurant Readiness Index. About The Report.

Innovation 152

Innovation Customer Experience Data America 152

PYMNTS

DECEMBER 18, 2018

New technology continues to change the way consumers order and pay for quick-service restaurant (QSR) food: Kiosks and online ordering, among other experiences, let consumers ditch the counter for faster and higher-tech alternatives. Not all digital innovations are perceived by consumers the same way, however. out of 100. out of 100.

Innovation 195

Innovation social media Online Apple 195

PYMNTS

JANUARY 28, 2021

PSCU reported that the hike in mobile wallet credit purchases among its CUs’ members was nearly 48 percent by August 2020, while mobile wallet debit purchases climbed 22 percent during the same period. Thirty percent of CU members similarly expressed an interest in POS credit options, despite only 21 percent reporting awareness of them.

Innovation 187

Innovation Millennials Payments Mobile 187

Javelin Strategy & Research

NOVEMBER 8, 2024

Banner Section Home Rss.xml Annual Trends Reports Javelin's experts dive into the digital financial services trends and predictions they see coming in the new year. With one report per practice area, we offer strategic insights across Digital Banking, Fraud & Security, Payments, and Wealth Management.

Trends 40

Trends Report Fraud Digital Banking 40

PYMNTS

OCTOBER 2, 2019

It’s not exactly high time for legal online gambling yet – that comes in early 2020, with the Super Bowl and then the NCAA college basketball tournament – but the betting season is certainly heating up on more ways than one. And that new fuel comes as the legal online and mobile gambling industry in the U.S. Payments Innovation.

Online 134

Online Houston New Jersey Innovation 134

PYMNTS

JUNE 18, 2020

The pandemic is having monumental impacts on restaurants’ operations and interactions with potential diners, pushing to the forefront services that offer quick and seamless online ordering tools to reach customers stuck in their homes. locations to allow customers who have placed online orders to conveniently and safely grab them.

Report 189

Report Online Strategy social media 189

PYMNTS

MAY 5, 2020

a global payments provider, now accepts Electronic Benefits Transfer (EBT) payments at grocers, allowing Supplemental Nutrition Assistance Program (SNAP) participants to purchase groceries online for the first time, the Wisconsin-based company announced on Tuesday (May 5). brand, is accepting online EBT payment at select locations.

Online 151

Online District of Columbia West Virginia North Carolina 151

Bank Innovation

FEBRUARY 5, 2019

There are startups that want to destroy banks and startups that want banks to buy their software, as Bank Innovation has previously reported. According to a recent poll conducted by Bank Innovation, the idea that fintech partnerships will be on the rise in 2019 compared to subsequent years, is gaining popularity.

Innovation 186

Innovation Fintech Software Report 186

Bank Innovation

JULY 30, 2018

Convenience, not trust, is why people choose to pay their bills online, according to Fiserv’s quarterly report on consumer payment trends. The report, titled “Expectations & Experiences: Consumer Payments,” was released last week.

Online 186

Online Digital Banking Survey Trends 186

PYMNTS

SEPTEMBER 19, 2018

Artificial intelligence (AI) and machine learning (ML) are blurring the divide between online and in-store shopping, and bringing an all-new human element into retail. To learn more about how businesses are leveraging AI and ML technology to optimize their customer experience, click here to download the report.

Retail 158

Retail Report Samsung Customer Experience 158

PYMNTS

NOVEMBER 12, 2020

Spreedly , a payments infrastructure firm headquartered in Durham, North Carolina, is introducing innovative revenue optimization solutions aimed at increasing conversions. False transaction declines totaled $331 billion in 2018, Spreedly said, citing an Aite Group report.

Innovation 163

Innovation Tools North Carolina Cards 163

PYMNTS

SEPTEMBER 21, 2020

Consumers have shopped online, via mobile devices and at brick-and-mortar stores in various capacities for years, but the pandemic is dramatically expanding the connections between these channels. billion online in Q2 2020. percent of respondents in an early March survey said they were using their mobile devices to shop more often.

Retail 243

Retail Online social media Mobile 243

PYMNTS

NOVEMBER 9, 2018

percent of retailers have said they innovate to improve customer loyalty. That, in fact, is one of the main findings in the new Retail Innovation Readiness Index from PYMNTS, powered by FinTech firm AEVI. Things have changed, though, he said — one reason why that innovation finding carries such weight. “I Innovation Divide.

Innovation 174

Innovation Retail Maine Security 174

PYMNTS

JANUARY 15, 2020

The grocery battles are heating up in retail, and that is sparking innovation and could lead to even more disruption. Another example of grocery innovation at the show involved “a small autonomous drone using computer vision and artificial intelligence (AI) to tackle on-shelf inventory visibility. Walmart’s Big Move.

Innovation 135

Innovation New Hampshire New York City Retail 135

Bank Innovation

AUGUST 23, 2017

China Citic Bank and search engine Baidu got the greenlight to go forward with their joint online banking venture. The bank will be exclusively online, according to reports, […]. The venture received regulatory approval from the Chinese authority Tuesday.

Online 186

Online Digital Banking Report Lending 186

PYMNTS

SEPTEMBER 9, 2019

It’s also the start of another football gambling season — one that involves mobile commerce and digital payments, and companies trying to innovate their way to success in this growing field of transactions. These casinos have begun to accept deposits in the form of cryptocurrencies such as Bitcoin and others,” that site reported.

Innovation 137

Innovation Payments Taxes User Experience 137

PYMNTS

DECEMBER 21, 2020

Checkout platform Bolt has closed a funding round with $75 million, capping a year where it processed $1 billion in transactions, according to a report by Venture Beat. Customers flagged as being possibly malicious can also appeal and prove that they aren't, the report says. billion, the report says. Data from the IBM U.S.

San Francisco 245

San Francisco Innovation Fraud Capital 245

Bank Innovation

SEPTEMBER 28, 2018

One of the largest retail banks in America has a simple yet multifaceted innovation strategy. Bank Innovation spoke with U.S Bank Executive Vice President, Chief Innovation Officer, Dominic Venturo, on which direction the bank is headed, digitally. Bank Innovation: Last quarter we reported that U.S.

Digital Strategies 150

Digital Strategies Innovation Strategy Innovation Strategies 150

PYMNTS

DECEMBER 8, 2020

Many of these processes had begun to shift to digital channels within the past several years, however, and the health crisis has caused the online shift to pick up steam at an incredible pace. Brazil-based facial recognition and identification technologies provider Acesso Digital recently reported that more than 5.2 About The Tracker

Video 211

Video Report Meeting United States 211

PYMNTS

JUNE 24, 2019

Retailers are getting smarter about artificial intelligence (AI), and the latest example of that innovative effort comes from Walmart. According to a new report , the retail chain, hoping to reduce checkout theft, is turning to cameras powered by AI, with deployments underway in some 1,000 stores.

Retail 184

Retail Innovation Examples Online 184

PYMNTS

AUGUST 14, 2017

There seems to be an awful lot of piling on these days on the big online platforms. As The Wall Street Journal reported last week, the founders of live video chat service, Houseparty.com , said they thought they were being invited into Facebook’s offices last year to discuss a potential acquisition. Then there’s Amazon.

Innovation 109

Innovation Online Google Millennials 109

PYMNTS

JULY 25, 2017

Stemming from AI, machine learning is helping technology move at a swifter rate, and as more people bring their shopping needs into the online world, it’s likely that machine learning will play a larger role moving forward. In 2016, online financial fraud hit 15.4 million Americans, a 16 percent increase to $16 billion in stolen money.

Fraud 196

Fraud Online Retail Maine 196

PYMNTS

JANUARY 27, 2021

Banks’ use of such innovations is predicted to expand, too, with 60 percent of FIs saying they aim to gain customers and improve customer experiences using digital channels. This increased digital presence also brings a greater risk of digital fraud, however.

Security 213

Security Innovation Fraud Study 213