PYMNTS

DECEMBER 31, 2020

This study assessed how restaurants’ customer engagement strategies have evolved since the pandemic's onset, and helped identify the key digital innovations that can help restaurants deliver improved user experiences and boost their average unit volumes (AUVs). percent of consumers bought groceries online in 2020, compared to the 18.6

Data 277

Data Innovation Payments Millennials 277

PYMNTS

SEPTEMBER 12, 2019

Video games are helping to drive retail innovation and growth, and that includes the hot area of subscription commerce. This is only part of the innovation trend stemming from video games. Consumers are buying Tilly’s products online, as digital growth was up 22 percent in 2018.

Video 248

Video Retail Innovation Trends 248

PYMNTS

SEPTEMBER 14, 2020

But the one thing that might work is taking a page from the innovation playbook that Netflix seems to have written and followed over the last 22 years. In 2017, Netflix was reported to have had as many U.S. Sales plummeted, and many restaurants reported losing 80 percent to 90 percent of their sales overnight.

Innovation 245

Innovation Video Course Meeting 245

PYMNTS

OCTOBER 7, 2020

Smaller companies were the focus of innovation in the commercial card space this week thanks to new cards designed for small and medium-sized businesses (SMBs). This week’s commercial card innovation tracker includes the launch of business cards by American Express and Amazon in addition to one by Wyndham Hotel & Resorts and Barclays.

Cards 248

Cards Innovation United States Branding 248

Perficient

APRIL 3, 2024

Perficient insurance experts were interviewed for Forrester’s report, “ The Top Emerging Technologies In Insurance, 2024 ,” and discussed technologies expected to emerge in the insurance industry over the next five years, considering them now, and in the short-term, medium-term, and long-term future.

Technology 221

Technology Report social media Industry 221

Perficient

DECEMBER 19, 2023

That’s why we are excited to share that Perficient has been named a Major Player in the IDC MarketScape: Worldwide Experience Build Services 2023–2024 Vendor Assessment and IDC MarketScape: Worldwide Experience Design Services 2023–2024 Vendor Assessment reports. What Does This Inclusion Mean for Perficient?

Report 251

Report Customer Experience Innovation Strategy 251

PYMNTS

DECEMBER 11, 2020

The pandemic is proving to be a tough loyalty test for retailers, as they are competing for customers’ attention in an environment where competition is still present in both online and in stores. One recent study found that 51.7 They are beginning to value placing more emphasis on being able to pay however they like, for example.

Online 241

Online Payments Retail United States 241

PYMNTS

OCTOBER 8, 2020

The deals sometimes concerned big players, including “some of the largest and most innovative companies in the world (e.g. Comparing it favorably to the first half of 2019, Feedzai says it closed deals in the U.S., EMEA, Asia and the Pacific and Latin America. And meanwhile, 35.7

Report 247

Report Fraud Risk Management America 247

Bank Innovation

APRIL 23, 2018

Bank P2P service Zelle is having some issues with fraud, with some customers reporting that hackers, exploiting weaknesses in the platform, had cleaned out their bank accounts: even if those customers had never used, or head of Zelle, according to a New York Times report this weekend.

New York 275

New York Report Fraud Online 275

PYMNTS

SEPTEMBER 10, 2019

Sometimes innovation in the commerce and payments space is a matter of a new technology or a new process. where higher land and construction costs deterred developers,” the report states. And beyond this warehouse news, the eCommerce company is also experimenting with other – perhaps sexier – shipping innovations. Robot Efforts.

Innovation 243

Innovation Seattle California United States 243

PYMNTS

SEPTEMBER 21, 2020

Consumers have shopped online, via mobile devices and at brick-and-mortar stores in various capacities for years, but the pandemic is dramatically expanding the connections between these channels. billion online in Q2 2020. percent of respondents in an early March survey said they were using their mobile devices to shop more often.

Retail 243

Retail Online social media Mobile 243

Bank Innovation

JUNE 26, 2017

For the third consecutive year, Bank Innovation has teamed up with Open Bank Project and (this year) the University of Warwick, to conduct a research survey on how financial institutions worldwide are prioritizing API initiatives in 2017.

Survey 399

Survey Innovation Industry Report 399

Perficient

JANUARY 12, 2021

Consumers are looking for online buying processes that are easy and can provide opportunities to search, learn, and purchase products without and roadblocks, especially during COVID-19. This hyper-accurate scan maps your foot morphology and is available for use for both online and in-store purchases.

Customer Experience 538

Customer Experience Branding Video Online 538

PYMNTS

DECEMBER 21, 2020

Checkout platform Bolt has closed a funding round with $75 million, capping a year where it processed $1 billion in transactions, according to a report by Venture Beat. Customers flagged as being possibly malicious can also appeal and prove that they aren't, the report says. billion, the report says. Data from the IBM U.S.

San Francisco 245

San Francisco Innovation Fraud Capital 245

PYMNTS

DECEMBER 31, 2020

Fast-forward to the present, and Afterpay now counts more than 11 million active customers at 63,000 retailers – and most recently reported doing $2.1 One is regulatory trends, where regulators are looking to increase competition in this field and drive innovation. The other is technological innovation. According to J.P.

Innovation 289

Innovation Payments Trends Regulation 289

PYMNTS

OCTOBER 6, 2020

A study found that the industry expanded by 20 percent over the past five years, with online food delivery revenue expected to hit $24 billion by 2023. This month’s Deep Dive explores how restaurants, such as Chipotle and Shake Shack are innovating their drive-thrus and ordering solutions to satisfy customers’ ever-evolving demands.

Report 237

Report Innovation Boston Chicago 237

PYMNTS

DECEMBER 22, 2020

They will need to continue innovating these processes to stay on top of shifting B2B trends worldwide. trillion reported in 2019. BoxFox On Why Order-To-Cash Innovation Is Key For Businesses Expanding Globally. One study predicted that virtual or contactless card payments will grow to $4.8

Innovation 237

Innovation Cards Payments Study 237

PYMNTS

OCTOBER 28, 2020

The COVID-19 pandemic triggered a mass migration to online channels as m erchants rushed to add new digital capabilities, but some have discovered that the digital operations they adopted in haste are not sustainable for the long haul. For more on these and other payment orchestration news items, download this month’s Playbook.

Payments 257

Payments Report Operations United States 257

PYMNTS

DECEMBER 8, 2020

Many of these processes had begun to shift to digital channels within the past several years, however, and the health crisis has caused the online shift to pick up steam at an incredible pace. Brazil-based facial recognition and identification technologies provider Acesso Digital recently reported that more than 5.2 About The Tracker

Video 211

Video Report Meeting United States 211

PYMNTS

JANUARY 1, 2021

As reported in this space , the DSA and DMA cover online marketplaces, social media and other platforms. The proposal also mandates more disclosure on "online advertising and on the algorithms used to recommend content to users.". The acts had been widely anticipated and give new frameworks for commerce and content.

Regulation 352

Regulation social media Course Apple 352

PYMNTS

SEPTEMBER 13, 2020

Europe's biggest banks have called on the European Commission to implement tough regulations for cryptocurrencies, such as stablecoins, that would protect consumers and preserve state sovereignty in monetary policy, Reuters reported. The association declined to comment, Reuters reported. In a joint statement Friday (Sept.

cryptocurrency 363

cryptocurrency Regulation Policies Conference 363

PYMNTS

APRIL 13, 2020

The number of smartphone users worldwide has grown exponentially in recent years, with some reports projecting there will be 3.5 Consumers are turning to their smartphones for everything from retail purchases to booking air travel and hotels to requesting refunds and other disbursements from online merchants.

Mobile 232

Mobile Innovation Millennials Payments 232

PYMNTS

AUGUST 7, 2020

Barrons: Online Lender Kabbage Shopping for Buyers. Trackers and Reports. Report: Skillz Takes Bowling Online — And Strikes Out Bad Actors (Digital Identity Tracker) . New Report: Why It’s Time to Retire the Subscription Paywall (Payments Orchestration Tracker). Q2 has reversed that.

Online 210

Online Apple Florida Analysis 210

PYMNTS

JANUARY 27, 2021

Banks’ use of such innovations is predicted to expand, too, with 60 percent of FIs saying they aim to gain customers and improve customer experiences using digital channels. This increased digital presence also brings a greater risk of digital fraud, however.

Security 213

Security Innovation Fraud Study 213

Perficient

MAY 28, 2020

Oracle’s suite of enterprise applications; ERP, SCM, EPM, and Data & Analytics all lead the industry to new fond levels of efficiency and innovation with special focus on the four desired areas of business outcome below; I. Steering Innovation and Agile Process with Oracle ERP & EPM Applications.

Analytics 340

Analytics Customer Experience Risk Management Mobile 340

PYMNTS

NOVEMBER 17, 2020

According to the release, PayPal's strategy is working " to create a seamless and simple checkout experience for consumers online by offering customers the flexibility and power to choose how to pay.". The online stores are curated by DoorDash and feature items from local grocery stores and eateries.

Payments 274

Payments Online Innovation Strategy 274

Perficient

FEBRUARY 11, 2021

A 2018 Forrester Wave report assessed PIM vendors on their strategy and included AI as a perceived strength as part of their evaluation. Detail Online Acquired by inRiver. Our PIM partner inRiver has recently acquired automated intelligence and analytics platform, Detail Online. Businesses want more automated PIM processes.

Software 508

Software System Management Analytics 508

PYMNTS

AUGUST 21, 2020

This popularity is not expected to decline once the virus wanes, with the number of online and mobile banking users expected to hit at least 3.6 Digital banking is reaching unprecedented levels of popularity amid the pandemic, with 89 percent of American bank customers using mobile banking apps to manage their savings and checking accounts.

Analytics 266

Analytics Fraud ATM Report 266

PYMNTS

JUNE 13, 2020

Bartenders furloughed from their regular jobs have increasingly moved online to host virtual classes and happy hours for patrons looking for a place to hang out and maybe learn to mix better drinks. In fact, it’s even possible they got a bartender’s help in creating that cocktail. Drinking in your pajamas is totally acceptable.

Innovation 214

Innovation Millennials Groups US 214

PYMNTS

NOVEMBER 27, 2020

The 2021 New Merchant Business Models Playbook , a research-based report created in collaboration with American Express , explores the matter in detail, noting how tech innovation has essentially saved at least one sector — restaurants — from pandemic oblivion. According to the 2021 New Merchant Business Models Playbook , “41.9

Survey 277

Survey Online Innovation Retail 277

PYMNTS

NOVEMBER 11, 2020

The count of bitcoin ATMs has jumped this year, rising by 85 percent to just under 11,800, CoinDesk reported. Meanwhile, hackers purportedly sought $11 million worth of cryptocurrency from Japanese computer gaming company Capcom in return for not providing illicitly gathered private data, CoinDesk reported.

Bitcoin 320

Bitcoin ATM cryptocurrency blockchain 320

PYMNTS

AUGUST 17, 2020

Analysts reported that physical retail sales, seasonally adjusted, were up 2.7 The Census will release its Q2 eCommerce sales results today, but we’ve been using our own methodology to forecast eCommerce sales for some time, given the lag in Census reporting. CPG Goes Online — And To Auto-Refill. percent growth in June.

Retail 335

Retail Branding Online Report 335

PYMNTS

SEPTEMBER 30, 2020

More than 100 million consumers in the United States have switched from shopping in stores to shopping online since the pandemic began, and 83 percent of them plan to keep shopping with merchants they have discovered since then, even after the crisis has subsided.

Report 230

Report Retail United States Online 230

Perficient

JULY 11, 2022

When online shopping, if a retailer has a partnership with a BNPL platform, the customer can choose it as their payment method when placing their order at checkout. Affirm says on its website that it sometimes reports users’ payment history to Experian, and it “may report loans with delinquent payments.” According to Kristen E.

Fintech 474

Fintech Trends Apple South Dakota 474

PYMNTS

OCTOBER 2, 2020

With more consumers than ever going online to shop and pay, merchants are building and expanding their digital capabilities to meet this demand for digital commerce. Around The Pa yments Orchestration Ecosystem. The need for digital security has never been more paramount than during the COVID-19 crisis. About The Playbook.

Compliance 243

Compliance Data Report Meeting 243

PYMNTS

JULY 22, 2020

Goldman Sachs has predicted that online shopping will expand by 19 percent each year during the next three years to come, which marks a rise from its past forecast of 16 percent. The need for fulfillment centers is fueling half of industrial transactions today per the past report in contrast to 35 percent prior to the pandemic.

United States 260

United States Retail Maine Online 260

PYMNTS

OCTOBER 15, 2020

Secret Double Octopus , which works in passwordless authentication for security online, has secured a strategic investment from SC Ventures, the FinTech and investment arm of international banking group Standard Chartered , a press release says.

Report 199

Report User Experience Security Fintech 199