PYMNTS

SEPTEMBER 3, 2019

Two hundred and seventy-four years later, those words are the perfect framework for understanding what will define the next decade of innovation in payments and any ecosystem that touches it. Sometimes those innovations disrupted old models and players; other times they made them better and more efficient. The Invisible Innovators .

Innovation 223

Innovation Payments Branding Cards 223

Bank Innovation

MAY 3, 2017

Facebook is the key to online traffic—but most small businesses run to the social media king to drive in-store traffic, too. More than 40% of SMBs will turn to Facebook for a boost in in-store traffic, according to a survey of 250 SMBs across the U.S., conducted by digital marketing technology company Netsertive. For banks and […].

social media 239

social media Study Survey Online 239

PYMNTS

DECEMBER 22, 2020

They will need to continue innovating these processes to stay on top of shifting B2B trends worldwide. One study predicted that virtual or contactless card payments will grow to $4.8 BoxFox On Why Order-To-Cash Innovation Is Key For Businesses Expanding Globally. trillion in value by the end of the year, compared to the $4.1

Innovation 237

Innovation Cards Payments Study 237

PYMNTS

JANUARY 27, 2021

Banks’ use of such innovations is predicted to expand, too, with 60 percent of FIs saying they aim to gain customers and improve customer experiences using digital channels. A recent study found that stolen identities were the top fraud source for FIs that experienced account-opening fraud over the past year, at 55 percent.

Security 213

Security Innovation Fraud Study 213

Bank Innovation

JANUARY 4, 2019

A new study by software provider VisibleThread found that 58% of nearly 5,000 pages of website content for 50 U.S. Even the most readable websites studied were more difficult to read than Moby Dick, the report said. banks is “inaccessible” to the average American.

Study 186

Study Software Report Online 186

PYMNTS

FEBRUARY 11, 2019

But since it’s the data point that most use to define the online/physical retail sales split, let’s use it to project, based on historical trends what the world looks line in twenty years. It also purchased online pharmacy PillPack , and owns Zappos and fashion eTailer Shopbop. percent of all retail sales, including auto, in 2039.

Online 197

Online Retail Mobile Branding 197

Bank Innovation

FEBRUARY 20, 2019

Can regularly checking your credit score actually help improve your results? We wanted to know the answer to that critical question, so Credit Sesame partnered with Megan Hunter Antill and Jessica Yu, Ph.D., candidates in Quantitative Marketing at Stanford Graduate School of Business, to find out.

Study 284

Study Analysis Marketing Operations 284

Perficient

AUGUST 4, 2023

In today’s rapidly advancing technology landscape, businesses face a profound revolution in operations, customer interactions, and innovative endeavors. Drive innovation with creative talent and practices.” Partnering with the right digital transformation service provider is vital to thrive in this digital age.

Digital Strategies 419

Digital Strategies Strategy Report Customer Experience 419

Bank Innovation

JANUARY 2, 2020

While large banks may not feel threatened by personal finance apps or digital-only challengers, they can learn from them on the digital onboarding front, a recent Gartner study observed. It examined 1,200 data […].

Regional 273

Regional Study Survey National 273

PYMNTS

SEPTEMBER 17, 2020

Online sportsbooks have been beneficiaries of that dictum ever since COVID-19 eradicated most live sports, leaving millions of fans and a great many bettors potentially mired in boredom. How much potential does online gambling have? It’s been said that “gamblers find things to gamble on.” A ‘League’ Of Their Own . billion by 2025.

Online 168

Online Indiana New York Nevada 168

PYMNTS

OCTOBER 16, 2018

In a bid to serve customers through digital channels, quick-service restaurants (QSRs) are rolling out new innovations. Such offerings can help QSRs bring in customers: According to the PYMNTS Restaurant Readiness Index , 62 percent of consumers said the availability of digital innovations would make them more likely to visit in the future.

Innovation 183

Innovation Mobile Branding social media 183

PYMNTS

MAY 20, 2020

The upgrade and innovation centered around its flagship Tmall Genie smart speaker will use proprietary technologies that combine AI and the Internet of Things (IoT). The Tmall Genie’s latest model has a 10-inch screen and supports a variety of live concerts and online classes in addition to Taobao Live.

Kentucky 253

Kentucky Study Conference Innovation 253

Bank Innovation

FEBRUARY 27, 2018

Customers are growing more comfortable completing (at least parts of) the loan process over online or mobile mediums, a study released today by Fiserv found. The majority of customers, or 69% of the 3,095 U.S.

Mobile 240

Mobile Study Survey Online 240

PYMNTS

NOVEMBER 27, 2020

The 2021 New Merchant Business Models Playbook , a research-based report created in collaboration with American Express , explores the matter in detail, noting how tech innovation has essentially saved at least one sector — restaurants — from pandemic oblivion. According to the 2021 New Merchant Business Models Playbook , “41.9

Survey 277

Survey Online Innovation Retail 277

Bank Innovation

SEPTEMBER 19, 2016

Earlier last week a study was released by Mitek that ranked fifteen of the world’s banks from best to worst in one teeny tiny category: customer experience with the banks’ mobile deposit features. In this one category—which was somehow broken down into 51 sub -categories when the data was analyzed—Capital Read More.

Study 150

Study Customer Experience Capital Mobile 150

PYMNTS

NOVEMBER 25, 2019

Retail innovation comes from various places – and for the new decade, that includes quick-service restaurants (QSRs), the site of massive technological change. According to a new study from the National Restaurant Association and Technomic, 22 percent of consumers used kiosk ordering last year. Loyalty, too, is a source of innovation.

Innovation 153

Innovation Retail New York City Minnesota 153

Bank Innovation

OCTOBER 24, 2019

Despite the vast improvements banks have made to online account opening processes, most consumers are still turning to branches to open new accounts, a recent Forrester Research study observed. According to a Forrester Research study released Wednesday, 71% of U.S.

Study 218

Study Online Customer Experience America 218

PYMNTS

JULY 22, 2020

“A 2018 Ipsos study found that 25 percent of people have abandoned a transaction because their preferred payments provider wasn’t available,” said Jim Magats , senior vice president, omni payments, PayPal. For example, the study found that 59 percent of PayPal users have abandoned a transaction because PayPal wasn’t an option.

Study 243

Study Online Payments Examples 243

Accenture: Banking

APRIL 26, 2017

For years, we’ve heard people proclaiming the demise of the bricks-and-mortar bank branch, supposedly swept away by customers’ mass-migration to online and—increasingly—mobile alternatives. But our study gives no indication of that. Stay tuned. [1-5]

Millennials 277

Millennials social media Innovation Study 277

PYMNTS

APRIL 8, 2020

Consumers have the potential to grow impatient if it takes more than a single click or tap on a screen to complete a purchase when they shop online. These innovations offer another important benefit in the midst of a public health crisis: They facilitate remote working relationships and minimize the need to exchange physical documents.

Study 224

Study United States Innovation Security 224

Bank Innovation

MAY 31, 2017

There is a rapid rise of a new segment of banking customers, dubbed omni-digital, according to a study by PWC released today. Good news: the majority of smartphone owners today use mobile banking, but they are still attached to their desktops and tablets.

Study 339

Study Mobile Digital Banking Online 339

Bank Innovation

SEPTEMBER 6, 2017

The study of 6,035 consumers around the […]. Mobile wallet usage is increasing across the globe, but for countries with more fleshed-out credit card networks, that growth is still slow.

Mobile 339

Mobile Study Survey Cards 339

PYMNTS

DECEMBER 7, 2020

Most are encouraging employees to work from home while also moving their back-office operations online, and payments operations are no exception. It is no longer feasible to wait until the end of the month to handle expense reports and supplier payments, forcing firms to search for digital innovations that can keep their cash flow in check.

Management 268

Management Cards Company Innovation 268

Bank Innovation

APRIL 27, 2018

Singapore, according to a Deloitte study, ranks first along with London, among 44 hubs across the globe. […]. Today the Intellectual Property Office of Singapore (IPOS) said it would speed up the patent granting process for fintechs in the country.

Fintech 337

Fintech Study Operations Online 337

PYMNTS

JANUARY 1, 2021

PYMNTS has tracked those changes every step of the way via exclusive research , Tracker reports and studies, starting on March 6, a full 10 days before the country – or large swaths of it – were locked down. And they’re also “the most likely to say they will keep shopping online once daily life returns to normal.”.

Study 362

Study Survey Exercises Cards 362

PYMNTS

JULY 29, 2020

(and a can-do spirit), a country that rewards ambition and innovation — and where individual success stories of, say Google and Amazon customers are folded into the testimony in efforts to show how tech can help smaller firms pivot and embrace the great digital shift. Experiments — And Trust .

Innovation 168

Innovation Apple Google Texas 168

PYMNTS

MAY 29, 2020

Allowing customers uninterrupted access to their online financial accounts and processing digital payments quickly is critical during this time as brick-and-mortar branches are either closed or on limited hours. Why Cloud Computing Is Critical To Banking Innovation. Developments Around The Cloud Banking World.

Digital Banking 230

Digital Banking Innovation Online Technology 230

Perficient

FEBRUARY 18, 2021

However, one of the main drivers is their weaknesses are exposed now more than ever with folks driven online with Covid-19 and expecting the same level of service they typically get at say their local bank. case study that Perficient worked with a client on, followed by ways the trend and case could be applied to the financial services space.

Digital Strategies 383

Digital Strategies Strategy Industry Case Study 383

Bank Innovation

MAY 31, 2018

For online lenders, small business lending continues to grow into big business. Online lenders continue to grow their originations of small business loans, according to a new study released today by Washington D.C.-based based economic research firm NDP.

Lending 186

Lending Washington Study Online 186

PYMNTS

DECEMBER 21, 2020

You can see it in how investors are putting money to work in both consumer-facing and B2B startups, and how startups and incumbents are forging new partnerships to move innovation faster to market. Source: PYMNTS.com longitudinal study of over 40,000 consumers (data from the most recent panel on Nov. consumers — 47.2 23-25, 2020.

Apple 227

Apple Study Innovation Survey 227

PYMNTS

DECEMBER 29, 2020

A recent study even estimates that shoppers could ultimately shift $100 billion worth of annual spending from credit cards to debit cards. Safeguarding debit card payments is increasingly important, with more consumers shopping online during the pandemic. Around The Next-Gen Debit World. About The Tracker.

Fraud 303

Fraud Cards Analysis Tools 303

Bank Innovation

JANUARY 25, 2018

adults are already comfortable interacting with retailers, banks, and other companies using natural language technology, according to a study released by Mastercard today. The study, conducted by Mastercard and Mercator with 3,000 U.S. EXCLUSIVE—Two out of three U.S.

Study 271

Study Retail Technology Company 271

PYMNTS

DECEMBER 11, 2020

“Before COVID-19, there were probably a lot of demographic groups that didn't know how easy it is to order online and then head to the store for pickup. But now that that friction has been removed, I know which stores do [buy online/pick up in store (BOPIS)],” she said. “I I know which parking [lot] to go to.

Retail 273

Retail Meeting Customer Experience Online 273

PYMNTS

AUGUST 17, 2020

Using those models, the trailing 12-month, non-adjusted, online retail sales numbers show an increase of 31.4 CPG Goes Online — And To Auto-Refill. It’s also where CPG companies have reported seeing big spikes of online sales, particularly to new consumers. And where are they spending their money?

Retail 335

Retail Branding Online Report 335

PYMNTS

DECEMBER 18, 2020

The result has caused a paradigm shift to online and mobile ordering that allows customers to safely and conveniently pick up their food or have it delivered to eat at home. So, what digital innovations should restaurants use to boost customer engagement and which solutions can help them generate more revenue during this time?

Study 144

Study Mobile User Experience Innovation 144

PYMNTS

FEBRUARY 26, 2020

Credit unions (CUs) are performing well as the new decade dawns, with a recent study finding that CUs increased their loan originations by 29 percent from Q4 2018 to Q4 2019. Though still strong, this industry growth has slowed in recent years, with another survey finding that total loans only increased by 6.6 percent in 2019, compared to 10.5

Nevada 192

Nevada Security Innovation Data 192

PYMNTS

DECEMBER 7, 2020

PYMNTS has embarked on an ambitious global study of four key markets around the world — the United States, Australia, the United Kingdom and Brazil — to assess the impact of these regional conditions and what they mean for merchants, whether they are based in one of these countries or looking to expand their presence there.

Data 191

Data Study Online United States 191