PYMNTS

NOVEMBER 5, 2020

Innovating on the point of sale (POS) for consumers isn’t a one-shot deal. Visa North America Senior Vice President and Head of Product Brian Cole told Karen Webster that when the topic is POS innovation in late 2020, innovation spans an entire continuum from card-not-present to card-present transactions and everyplace in between.

Innovation 275

Innovation Payments Meeting Cards 275

PYMNTS

JULY 15, 2020

One survey found that 27 percent of U.S. The survey cited above also found that 17 percent of consumers had canceled streaming subscriptions during the pandemic, for example. This does not mean that businesses are pausing plans to offer innovative subscription services, however.

Online 237

Online Meeting Survey Trends 237

Bank Innovation

SEPTEMBER 14, 2018

Banks and fintech ranked artificial intelligence and machine learning as their top innovation priority, according to a Bank Innovation survey. Bank Innovation asked people in the banking and fintech community to list what’s top on their innovation wish list.

Innovation 186

Innovation Survey Fintech Community 186

PYMNTS

MARCH 12, 2020

PingPong did an exclusive survey of 500 merchants about their inventory level and sales expectation. More than half of respondents indicated that their total inventory in possession (FBA, in transit or received) will last less than two months, while close to 25 percent of those surveyed had inventory for less than a month.

Innovation 283

Innovation Policies social media Examples 283

Bank Innovation

JULY 17, 2018

Banking consumers take a middling view of today’s mobile banking applications, according to a study by Bank Innovation. In the survey conducted this month by Bank Innovation, banking consumers gave mobile banking a net promoter score of 12, which is in the bottom 25% to 50% of all NPS scores.

Innovation 210

Innovation Mobile Study Survey 210

Bank Innovation

DECEMBER 26, 2016

Bank Innovation conducted a survey to find out, partnered with Worldwide Business Research, which explored the topic at its Future Branches event in La Jolla, California. The future of banking most probably involves a completely re-vamped branch structure–but what will the bank branch of the future look like?

California 353

California Survey Innovation Online 353

Bank Innovation

MARCH 23, 2018

As mobile wallets and consumer-to-business payments platforms grow in popularity as the preferred payment method among retail shoppers, it seems only natural that merchants should consider digital POS lending or instant financing options as a means to encourage more online purchases. Indeed, they are. Read More.

Online 218

Online Lending Survey Retail 218

Bank Innovation

JULY 30, 2018

Convenience, not trust, is why people choose to pay their bills online, according to Fiserv’s quarterly report on consumer payment trends. It revealed that while 59% of consumers surveyed paid bills online, more than half of them said they did not trust the […].

Online 186

Online Digital Banking Survey Trends 186

Bank Innovation

MAY 4, 2017

Consumers are becoming more comfortable with biometrics in banking—most are now actively asking for the capability to be included in their mobile and online banking experience. Almost 80% of customers want more biometric authentication methods in their digital banking (online and mobile) experience, according to a survey of 1,000 U.S.

Survey 308

Survey Digital Banking Mobile Online 308

PYMNTS

JULY 1, 2020

Despite the surge in mobile payments and online banking , no one is predicting the disappearance of traditional banks and their brick-and-mortar branches. . A PYMNTS survey of 3,000 U.S. Another 48 percent said they would be “somewhat” likely to open accounts with these companies. .

Survey 183

Survey Cards Millennials ATM 183

PYMNTS

NOVEMBER 27, 2020

The 2021 New Merchant Business Models Playbook , a research-based report created in collaboration with American Express , explores the matter in detail, noting how tech innovation has essentially saved at least one sector — restaurants — from pandemic oblivion. A PYMNTS survey of nearly 2,000 U.S. The survey found that 51.9

Survey 277

Survey Online Innovation Retail 277

PYMNTS

SEPTEMBER 21, 2020

Consumers have shopped online, via mobile devices and at brick-and-mortar stores in various capacities for years, but the pandemic is dramatically expanding the connections between these channels. percent of respondents in an early March survey said they were using their mobile devices to shop more often. billion online in Q2 2020.

Retail 243

Retail Online social media Mobile 243

Perficient

JULY 30, 2020

Louis Post-Dispatch survey.” While touring the local recycling facility won’t happen in 2020, colleagues didn’t miss the opportunity to share their quarantine sustainability best practices tips and participate in an online plastic-free challenge. Louis’ best midsize companies to work for. “I

St. Louis 530

St. Louis Missouri Minnesota social media 530

Bank Innovation

JUNE 11, 2018

Even with the most innovative features, if a mobile app doesn’t please customers, then what’s the point, right? Customer satisfaction is the best way to measure the success of a banking app. As the smartphone becomes the most popular channel for people do their banking, the pressure is high on banks to have a good […].

Mobile 186

Mobile Survey Innovation America 186

Bank Innovation

OCTOBER 17, 2016

Mobile banking is the most valuable area of innovation when it comes to consumers, say banks and credit unions—which is probably why that’s the area these institutions are spending the most money on trying to innovate. This is according to Bank Innovation’s annual State of Banking Innovation survey for 2016, Read More.

Innovation 150

Innovation Mobile Survey Bitcoin 150

PYMNTS

APRIL 13, 2020

Consumers are turning to their smartphones for everything from retail purchases to booking air travel and hotels to requesting refunds and other disbursements from online merchants. Mobile has quickly become the backbone of consumers’ financial lives as well, with a recent survey finding that 79 percent of U.S.

Mobile 232

Mobile Innovation Millennials Payments 232

Bank Innovation

JULY 24, 2017

Most Americans do not know that many non-traditional payments are not included in their credit history, according to a survey conducted by the Atlanta– based alternative credit bureau, FactorTrust. Lending Club, for example, […].

Atlanta 279

Atlanta Survey Lending Examples 279

South State Correspondent

APRIL 1, 2025

Personalization : A Boston Consulting Group survey detailed that 80% of consumers are comfortable, and now expect, some level of personalization. Tutorials and guided tours can help customers navigate online banking platforms on the go. RCSs power in the ability to deliver 1:1 marketing and customer support.

Marketing 195

Marketing Security Analytics User Experience 195

PYMNTS

JANUARY 27, 2021

Banks’ use of such innovations is predicted to expand, too, with 60 percent of FIs saying they aim to gain customers and improve customer experiences using digital channels. Customers are largely receptive to these security methods, as surveys find that 71 percent of bank customers are willing to provide this data to their FIs.

Security 213

Security Innovation Fraud Study 213

Bank Innovation

APRIL 11, 2017

Online retailers have several advantages over their brick and mortar counterparts. In a recent Piper Jaffray survey, teens’ favorite website was Amazon (43%), followed by Nike (5%). They have lower costs, plus a place on the smartphone screens (and in the hearts) of younger shoppers.

Mobile 277

Mobile Data Survey Online 277

Perficient

APRIL 4, 2022

While mobile has long been a part of the carrier offering – pay a bill, get an ID card, file a claim – this survey reflects the evolution of insurers from transactional into personalized servicing. This survey highlights the progress the insurance industry is making on its digital transformation journey.

Mobile 294

Mobile Survey User Experience Analytics 294

PYMNTS

JANUARY 28, 2021

The following Deep Dive examines the interest in contactless payments among credit union members and the opportunity for the CU space to meet members’ changing payment needs through digital innovation. The High Stakes Of Offering Contactless. CU members in particular have a growing appetite for digital payment options.

Innovation 187

Innovation Millennials Payments Mobile 187

Bank Innovation

OCTOBER 18, 2017

The San Francisco-based fintech used to charge its customers $9 per month, but after conducting a survey, CEO Brian Merritt told Bank Innovation that he realized Seed could serve customers better by being free. EXLUSIVE – SME-focused digital bank Seed is nixing its monthly fee and will now be free for customers.

San Francisco 236

San Francisco Survey Digital Banking Innovation 236

Bank Innovation

JANUARY 2, 2020

Gartner’s Digital IQ Index for 2019 surveyed 80 banking and financial brands, including national banks, regional banks, online banks and fintech startups. It examined 1,200 data […].

Regional 273

Regional Study Survey National 273

Bank Innovation

JUNE 21, 2017

As noted in recent surveys, a single point of friction is all it takes for consumers to abandon a digital banking product—and thus, the bank itself. Banks should approach points of digital friction in the same way e-commerce giants do, if they want to hold onto their customers. This means banks need to start taking […].

Survey 352

Survey Digital Banking Online Compliance 352

Bank Innovation

APRIL 12, 2017

According to a survey of 300 banking officials, conducted by Marketforce and Earnix, developing open APIs is becoming more and more crucial to retaining customers. It’s crucial for banks to start participating in the finance revolution, especially as millennials are on the hunt for open banking—at least, according to bankers.

Millennials 354

Millennials Survey Online Innovation 354

Perficient

JULY 15, 2020

End goal is to find harmony across both the personas to drive revenue, innovation and product development improving brand recognition. Desired outcome of each stage is support the business in the most efficient and cost effective manner with an eye towards innovation and evolution. Innovation pains – build vs buy decisions.

Data 497

Data Customer Experience Analytics Industry 497

Bank Innovation

FEBRUARY 27, 2018

Customers are growing more comfortable completing (at least parts of) the loan process over online or mobile mediums, a study released today by Fiserv found. adults surveyed, reported that they were comfortable researching loan options online, the Fiserv Expectations & Experiences: Borrowing and Wealth Management study.Read More.

Mobile 240

Mobile Study Survey Online 240

Bank Innovation

JULY 20, 2018

business leaders (owners, managers, and executives) prefer using digital banking, and yet less than half of them have plans of increasing their use of online banking products and services, that’s according to a JPMorgan Chase survey. A majority of U.S.

Survey 218

Survey Digital Banking Online Management 218

PYMNTS

JUNE 12, 2019

In the era of streaming entertainment and online news, the number of companies providing digital platforms for content is on the rise. Those consumers, according to a YouGov survey , claim they have never been subscribers of offerings that bring hygiene and health items like shampoo or razors to their residences. billion last year.

Innovation 176

Innovation Payments Video Survey 176

Bank Innovation

MAY 3, 2017

Facebook is the key to online traffic—but most small businesses run to the social media king to drive in-store traffic, too. More than 40% of SMBs will turn to Facebook for a boost in in-store traffic, according to a survey of 250 SMBs across the U.S., conducted by digital marketing technology company Netsertive.

social media 239

social media Study Survey Online 239

Abrigo

SEPTEMBER 2, 2020

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. These findings are true among all generations surveyed. Capitalizing on PPP innovations for a better experience.

Lending 259

Lending Community San Antonio Survey 259

PYMNTS

AUGUST 31, 2020

Banks and other businesses are well aware of the advantages of real-time payments … with a survey of more than 500 company executives indicating that 71.9 Cloud banking is an evolution and a convergence of online banking and mobile app capabilities that are always on and available, wherever customers have a smartphone connection.

Payments 338

Payments System Regulation Innovation 338

PYMNTS

FEBRUARY 6, 2019

To keep up with the competition, merchants recognize the need to innovate both online and in their physical stores. What’s more, 61 percent of health and beauty merchants stated that “they would not survive” without innovation, according to the latest version of the Retail Innovation Readiness Index. About the Tracker.

Innovation 176

Innovation Retail Online Resources 176

Accenture: Banking

APRIL 26, 2017

For years, we’ve heard people proclaiming the demise of the bricks-and-mortar bank branch, supposedly swept away by customers’ mass-migration to online and—increasingly—mobile alternatives. But as our latest UK banking consumer survey— Beyond Banking —confirms, there’s still plenty of life in the bank branch.

Millennials 277

Millennials social media Innovation Study 277

PYMNTS

OCTOBER 1, 2020

As the digital revolution continues to transform the way shoppers pay for things amid the COVID-19 pandemic, Mastercard announced a free online tool to help entrepreneurs future-proof their companies. A Mastercard survey revealed 76 percent of small businesses in North America said the pandemic prompted them to become more digital.

Tools 262

Tools Cards Guidelines Online 262

Bank Innovation

SEPTEMBER 6, 2017

This is according to the second part of the Global Consumer Survey: Consumer Trust and Security Perceptions report conducted by ACI Worldwide and the Aite Group. Mobile wallet usage is increasing across the globe, but for countries with more fleshed-out credit card networks, that growth is still slow.

Mobile 339

Mobile Study Survey Cards 339